Panasonic LUMIX Authorized Trade-in Trade-up Program Terms and Conditi

Panasonic LUMIX Authorized Trade In, Trade Up Program (hereafter referred to as the “Program”) is offered by Panasonic Consumer Electronics Company, Division of Panasonic Corporation of North America, whose registered address is Two Riverfront Plaza, Newark, New Jersey 07102 (the “Promoter”).

The Program allows customers to trade in eligible used cameras or lenses and receive a one-time-use coupon toward the purchase of select new LUMIX cameras or lenses available at shop.panasonic.com.

Participant’s participation in the Program constitutes Participant’s full and unconditional agreement to and acceptance of these Terms and Conditions and the decisions of Promoter, which are final and binding.

Effective Date: September 10, 2025, 9:00AM Eastern Time

Note: Promoter’s computer is the official timekeeping device for this Program.

ELIGIBILITY

The Program is open only to legal permanent U.S. residents 18 years of age or older in 48 out of 50 states and the District of Columbia (Alaska and Hawaii are excluded, as well as Puerto Rico and Guam). The Program is subject to all federal, state, and local laws and regulations and is void outside the U.S. and where prohibited by law.

Basic eligibility requirements include, but are not limited to:

Only one camera or lens per transaction will qualify for a coupon code towards select new LUMIX cameras or lenses.
Trade-in items must be listed in the eligible product database on the program page and be in working condition.
The trade-up purchase must be a new LUMIX camera or lens. Refurbished or used items are not eligible.

HOW TO PARTICIPATE

Step 1: Check Eligibility

Participant confirms gear is eligible by checking the Search section of the program page.

Step 2: Condition Estimate

Participant will select one of the following condition categories: Mint/Excellent/Good/Fair/Poor/Inoperable.

Mint: This item is at approximately 99% of original condition. This item shows no cosmetic blemishes and is tested as fully operational. This item includes all that is photographed in this listing and nothing more. The photographs are of the actual item for sale. The grade associated with this item reflects only the core item and not any accessories that may be included.

Excellent: This item is between 90–98% of original condition. This item shows little to no cosmetic blemishes and is tested as fully operational. This item includes all that is photographed in this listing and nothing more. The photographs are of the actual item for sale. The grade associated with this item reflects only the core item and not any accessories that may be included.

Good: This item is between 75–89% of original condition. This item has been tested as fully operational and includes only what is photographed in the listing. This item shows moderate wear for the age of the item. Glass may have slight imperfections that will not affect picture quality. The photographs are of the actual item for sale. The grade associated with this item reflects only the core item and not any accessories that may be included.

Fair: This item is between 65–74% of original condition. This item shows heavy wear and may have major cosmetic blemishes. Glass may have imperfections that may affect picture quality. The item has been fully tested as operational. The photographs are of the actual item for sale and this item only includes what you see in the photographs. The grade associated with this item reflects only the core item and not any accessories that may be included.

Poor: This item is VERY ROUGH in appearance. This item may have non-functioning parts or missing parts. However, the core functionality of this item is operational. Glass will have marks, fungus and/or haze that will most likely affect image quality.

Inoperable: This item is sold AS-IS. This item has not been fully tested. This item may have obvious problems or issues that will make it unusable, or it may require repairs. Any or all parts of this item may not be functioning. The item may be missing major components essential to its functionality. This item is not eligible for returns and is being sold for parts or repair only. The images on this listing are of the specific item for sale.

*Please note the metrics of decision for the trade-in goods are always subject to change. For the latest information, please visit our designated partner (UsedPhotoPro)’s website About Our Condition Ratings or contact them directly: info@usedphotopro.com.

Step 3: Receive Preliminary Quote

An estimated value, based on the information provided by Participant, will be given. Note this is a preliminary quote and not the final value.

Step 4: Select Trade-Up Product

Participant chooses a new LUMIX camera or lens from the eligible list.

Step 5: Submit Forms

Participant fills out all forms on the website, providing name, email, and other required details.

Step 6: Receive Coupon Code and Purchase Your New Product

The coupon code is valid for 30 days after it is issued. Participant can either purchase the trade-up product immediately or wait for the final UsedPhotoPro quotation for the trade-in value. Once Participant receives trade-in funds, they can come back and purchase their desired product utilizing the coupon code (must be done within 30 days and be applied to eligible LUMIX items).

Step 7: Our Designated Partner UsedPhotoPro (“UPP”) Will Contact Participant to Complete the Trade-In

Participant agrees to ship equipment for trade-in consideration within 1 week after submitting the request, in accordance with UsedPhotoPro’s instructions included in the email.
UPP will provide Participant with a pre-paid shipping label to ship to their warehouse to ensure fastest and most accurate quote.
Please note that the pre-paid shipping label does not include insurance. If Participant would like to insure trade-in equipment for the full value to protect from loss, theft, or damage during transport, they will need to purchase insurance from the desired carrier at the time of shipment.
Participant agrees to pack equipment carefully and include any instruction manuals, accessories, cords and boxes. Bubble wrap and/or newspaper should be used to avoid damage during shipment. To ensure appropriate shipping materials and boxes, Participant may choose to use a packaging store at their own expense.
Participant is responsible for trade-in equipment until it arrives safely in UPP’s warehouse.
Participant will enclose a detailed listing of all equipment inside of each package and will include the RFQ number on the shipment.
Participant will keep a copy of the RFQ number for their records.
UsedPhotoPro requires five (5) business days from the time they receive inventory until Participant receives a FINAL offer on the equipment.

Step 8: Agree with Our Inspection or Decline the Trade

If Participant changes their mind after UsedPhotoPro’s inspection, UsedPhotoPro will return the gear at no charge. They will simply ask for confirmation of a return address.

NOTE: Promoter and UsedPhotoPro shall regularly monitor the status of transactions. By accepting these Terms & Conditions, Participant expressly acknowledges and agrees that, in the event Promoter determines that a customer has utilized a trade-up coupon code without conducting a corresponding trade-in, Promoter shall have the right to charge the customer’s credit card, which was previously provided during the trade-up process, for the difference in price. This provision shall apply to purchases of Promoter’s products made within the preceding two (2) months.

Step 9: Receive Payment for the Trade-in Value

Final Trade-in payments will be sent by UsedPhotoPro via Check or PayPal only. UsedPhotoPro will work with Participant to obtain payment information.

Coupon terms

Coupon is valid for 1 month from the date of submission.
It is non-transferable and is valid for one-time use only.
It cannot be combined with other Panasonic promotions or discounts.
It must be used on shop.panasonic.com only.
If the coupon expires, customers must reapply to the program.

Qualified Participants will receive a coupon code. The coupon code is nonexchangeable, non-transferable and there is no cash or credit alternative available. Participant will be responsible for all applicable federal and local taxes on the receipt and use of the equipment.

Only one claim per Qualifying Product purchase can be made. In the event of unforeseen circumstances, the Promoter reserves the right to provide an alternative discount of the same or greater value without giving notice.

Fraud Prevention

Use of a trade-up coupon without completing a corresponding trade-in shall result in the Participant being charged the value of the coupon, as outlined in the Note above. Promoter further reserves the right, at its sole discretion, to deny the Participant any future participation in the program.

Program Limits

There shall be no limit on the number of times a Participant may participate in the Program, provided that all eligibility requirements are satisfied and these Terms & Conditions are adhered to.

Return policies

Standard Panasonic return policies apply to trade-up purchases. For original gear that was traded in to UsedPhotoPro, please contact UsedPhotoPro directly: info@usedphotopro.com

Warranties and Obligations

LIMITATION OF LIABILITY: By participating in the Program, each Participant agrees to release, indemnify and hold harmless Promoter, their respective affiliates, subsidiaries, advertising and Programs agencies, as applicable, and each of their respective agents, representatives, officers, directors, shareholders, and employees from and against any injuries, losses, damages, claims, actions and any liability of any kind resulting from or arising out of your participation in or association with the Program. Promoter is not responsible for any miscommunications such as technical failures related to computer, telephone, cable, incorrect dates or times printed on your purchase receipt, and unavailable network or server connections, related technical failures, or other failures related to hardware, software or virus, or incomplete, late or misdirected submissions. Promoter reserves the right to cancel, modify or suspend the Program should any computer virus, bug or other technical difficulty or other causes beyond the control of Promoter corrupt the administration, security or proper play of the Program. The Promoter will not be held responsible or liable for any technical, hardware, software, server, incorrect dates or times printed on your purchase receipt, website or other failures or damage of any kind, to the extent that this prevents the participant from or otherwise obstructs the participant to enter in the Program.

Indemnification

Participant warrants that it is eligible to participate in the Program and agrees to indemnify and hold harmless Promoter from any loss, damage or expense arising out of or in connection with participation in this Program or the acceptance, use or misuse of any prize.

Miscellaneous

RESERVATION OF RIGHTS: Promoter reserves the right to modify the Program Period and the Claims Period, and the right to modify, add or remove additional deadlines for any reason. Any changes will be communicated through the information Participants use to participate in the Program. The Promoter reserves the right to verify the eligibility of all claims to protect itself against fraudulent, invalid or repetitive claims including, without limitation, to require the participant to prove that they did not return the product within a period of 30 days from the date of delivery.

PRIVACY: Participants agree that personal data submitted and any other information provided in connection with the Program may be processed, shared, and otherwise used for the purposes and within the context of the Program and any other purposes outlined in the Privacy Policy found at https://na.panasonic.com/us/privacy-policy. In addition to the uses of personal information described in that Policy, Promoter will use information you provide through entry into the Program to administer the Program.

SEVERABILITY: The invalidity or un-enforceability of any provision of these Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Program Rules shall otherwise remain in effect and be construed in accordance with their terms as if the invalid or illegal provision was not contained herein.

GOVERNING LAW AND VENUE: Participant agrees that: (a) any and all disputes, claims and causes of action arising out of, or connected with, the Program or any prize awarded shall be resolved individually without resort to any form of class action, and exclusively by the appropriate courts located in New York, New York; and (b) any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering the Program, but in no event, attorneys’ fees. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, your rights and obligations, or the rights and obligations of Promoter in connection with this Program shall be governed by and construed in accordance with, the laws of the state of New York, without giving effect to any choice of law or conflict of law rules.