Frequently Asked Questions
Orders & Shipping
What is the cost for shipping?
Orders over $50 qualify for free ground shipping. If you’re placing an order for under $50, enter your zip code at checkout to calculate your shipping.
How long does shipping usually take?
When you order, we ship products from our warehouse in California within 2 business days. Ground shipping via FedEx may take between one and seven business days, depending on where you’re located. Want to receive your order sooner? Expedited shipping is available for an additional cost, just choose the expedited shipping option at time of purchase.
Where do you ship?
We currently ship to all continental U.S. states.
How do I cancel my order?
After you place your order, we will send you an Order Confirmation email with your order number and the details of the items that you have ordered. If you wish to cancel your order, you may do so within 1 hours of receiving your confirmation email. To cancel your order, please log into your Panasonic account or click the "View Order" button located in your order confirmation email
Returns
What is your return policy?
We offer:
- Full refunds or exchange on any order within 30 days of purchase.
- Exchange or store credit on orders within 30-60 days of purchase.
- We’re sorry, but we do not offer refunds after 60 days.
Need to start a return? Click here
When will I receive my refund?
Refunds will be issued when the product arrives to our warehouse.
If I’m returning a product, does my product need to be unopened or unused?
We love our products, and we hope you do too! If you’re unsatisfied with your MultiShape product for any reason, we will accept the return (even if the box is opened or the product is used) as long as it falls within our return policy window.
When will my credit card be charged for my purchase?
Credit cards will be charged at the time of purchase.
How do I return a MultiShape product purchased on panasonicmultishape.com?
Customers who purchased their MultiShape product on panasonicmultishape.com should use the MultiShape Returns Portal to submit their return. Please note that this portal is only for customers with a SHMS order number.
Contact Us
Looking for a part?
Looking for a part? – Contact our Panasonic Parts Dealer -https://panasonic.encompass.com
Have a question about product operation, trouble shooting, specifications?
Visit our Panasonic Support Site - https://help.na.panasonic.com
OR
Click the Support widget on the bottom right of the screen. Live Chat is available Monday to Friday 9am-5:00pm EST. For after hours inquires, please submit a ticket.
Need help with your order placed on shop.panasonic.com?
Open a ticket, available 24/7, Answers within 48 Business
hours. Please be sure to provide your order number as well as a detailed description of your issue.
Still can't find what you're looking for?
Open a ticket and let our team help you figure out the issue or click the Support widget on the bottom right. Live chat is available Monday to Friday, 9:00am-5:00pm EST.