With LUMIX Pro Services, we support creators behind the scenes so they can focus on what matters most—capturing the moment. A range of services and benefits are designed to help keep your gear ready and your workflow moving.
shop.panasonic.com
authorized dealers
Note: When you register your LUMIX product, you’ll be automatically enrolled in LPS RED Membership.
After joining, you’ll have the option to upgrade to Platinum Membership anytime through the LPS Portal.
Service and Repairs
LUMIX currently only authorizes repairs through ONE dedicated service provider. Requests for service need to be submitted through LUMIX Pro Services (LPS) to receive authorized service.
Register your product first, then log into the LPS portal with the same email to submit your service request.
Log In to LPS PortalJoin Our LUMIX Discord Community
Need quick help? Connect directly with our service team and fellow creators on Discord.
Hop into the #troubleshooting channel whenever you’re unsure whether you’re experiencing a camera or lens issue—or simply need guidance on settings.
FAQs
I previously signed up for LPS but now I can’t log in?
You likely need to set up your password for the first time. On the log-in screen, make sure to click “Create My Password” below the log-in credentials to set up a password.
I previously purchased products from shop.panasonic.com and registered for LPS Red when only a 3-year warranty was available for shop.panasonic.com purchasers. Am I still eligible for the new LPS with the 4-year Extended Warranty?
Yes. The new 4-year warranty will be automatically updated in your account within a few months and will be valid for 4 years from the original purchase date. Proof of purchase will be required when submitting a service request.
Can I be a member of LPS if I own a point and shoot camera or camcorder?
Yes, LUMIX point-and-shoot cameras are eligible for LPS membership. However, Panasonic camcorders do not qualify.
Do I need to be an LPS member to get my 3 year warranty extension?
Yes. To activate your warranty and manage your coverage, you’ll need to create a LUMIX PRO Services RED account (Free).
- LUMIX cameras and lenses purchased from an authorized US dealer automatically qualify for a 3‑year extended warranty.
- LUMIX cameras and lenses purchase through shop.panasonic.com, are eligible for a 4‑year extended warranty.
Do I need to sign up for marketing to be an LPS member?
No, you can choose to opt out of marketing and only receive messages around service. You can also unsubscribe from LUMIX email at any time by clicking “unsubscribe” at the bottom of the email. Panasonic will never share your information with any other company – you can read our full privacy policy here.
What happens to my Platinum membership at the end of the year?
Your Platinum membership will renew each year automatically unless a new credit card is required. We will email you ahead of time to remind you of your renewal and offer you the opportunity to cancel. You can also log into your account to cancel your renewal at any time.
Can I sign up for a Red membership and then upgrade to Platinum later?
Yes, as long as you meet the eligibility requirements for Platinum membership, you will see an option in your account to upgrade.
I live in Canada. Can I still sign up for LPS?
LPS is no longer available in Canada. While Canadian customers are not eligible to register for the LPS program, repairs can still be arranged through authorized repair centers in Canada.