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LUMIX Pro Services

LUMIX 3 YEAR WARRANTY

LUMIX Pro Services (LPS) is designed to support LUMIX users at every level, providing access to our extended 3-year warranty program and serving as a gateway for authorized camera and lens repair.

LUMIX Pro Services

3 Year Warranty

Every LUMIX camera and lens purchased new from an authorized US dealer is eligible for an extended 3 year warranty. In order to register your product, store your proof of purchase and serial, keep track of your warranty dates and process service and repairs, you will need to sign up for LPS.

LUMIX Repair

Service and Repairs

LUMIX currently only authorizes repairs through ONE dedicated service provider. Requests for service need to be submitted through LUMIX Pro Services (LPS) to receive authorized service. RED membership is free and available to all camera and lens customers. The LPS system is also how you register your gear and apply your extended warranty (3 years from the date of purchase on new gear purchased from an authorized retailer). 

LPS Platinum Kit

LPS Levels

There are two levels available in the US:
•    LPS RED is a free program for non-professionals using LUMIX gear. The program applies the 2-year extension on your warranty, keeps track of your current gear and warranty dates, allows easy processing of service and repairs, and qualifies you for exclusive promotions and early access. 
•    LPS PLATINUM is a paid program designed for professional photographers, filmmakers, and cinematographers. In addition to your 2-year warranty extension, PLATINUM service includes prioritized support, free 2-way expedited delivery for repairs, discounts on out-of-warranty service, exclusive phone support, and more. Our goal is to provide everything you need to operate and grow a successful business with LUMIX.

 

Visit LPS
Connect With Us

Connect With Us

To hear about the latest product announcements, connect with other LUMIX users and ask the LUMIX team questions directly, make sure to connect with us on social! We host a weekly live stream on YouTube including live Q+A sessions and we just launched TikTok this year! We will steadily be adding new touchpoints and easier access to technical troubleshooting, feature deep dives, and product comparison tools.

Instagram  TikTok  Youtube  Facebook

Warranty

Camcorder Warranty & Service

Panasonic camcorders are also covered by a 3-year extended warranty. You can register your product here. If you need service or repair, visit our small product repairs here.

 

ABELCINE​

ABT ELECTRONICS​

ACE PHOTO​

ADORAMA​

AMAZON.COM ​† Non-marketplace​

ARLINGTON CAMERA​

B&C CAMERA​

B&H PHOTO​

BACKSCATTER​

BEACH CAMERA​

BERGEN COUNTY CAMERA​

BESTBUY ​​† Non-marketplace​

BOZEMAN CAMERA​
BROADFIELD DISTRIBUTION

BUYDIG.COM​

CAMERA MALL​

CAMERA WEST​

CARDINAL CAMERA​

CINEQUIPT INC​

 

 

 

 

CLEVELAND CAMERA STORE​

COMPETITIVE CAMERAS​

DODD CAMERA​

FILMTOOLS​

FOCUS CAMERA​

FULL COMPASS SYSTEMS, LTD​

GLAZER'S CAMERA SUPPLY INC​

HOT ROD CAMERAS​

HORN PHOTO​

HOUSTON CAMERA EXCHANGE​

HUNT’S PHOTO AND VIDEO​

KENMORE CAMERA INC​

MEDIA RIGHT​

MIKE'S CAMERA INC​

MIKE'S CAMERA OF CALIFORNIA, LLC​

NEBRASKA FURNITURE MART​

NELSON PHOTO SUPPLIES​

NORMAN CAMERA COMPANY LLC​

PICTURELINE INC​

 

 

PIXEL CONNECTION​

PRECISION CAMERA​

PRO PHOTO SUPPLY INC​

PROCAM​

REEF PHOTO & VIDEO​

RITZ CAMERA​

ROBERTS CAMERA​

ROCKBROOK CAMERA

ROWE PHOTO​

SAMY'S CAMERA​

SAN JOSE CAMERA SHOP​

SCHILLER’S CAMERA​

SKY MALL​

TEXAS MEDIA SYSTEMS​

THE CAMERA SHOP​

THE CAMERA SHOP OF MUSKEGON​

UNIQUE PHOTO INC​

USED PHOTO PRO

WOODWARD CAMERA​

YM CAMERA

 

† Purchases from other third-party marketplace partners not listed above will not be eligible for extended warranty.​ Check the Amazon listing for “Ships from: Amazon.com, Sold from: Amazon.com” below the Buy button.

 

Buying Panasonic products from an Authorized Panasonic Retailer will assure that you have the best customer experience possible before, during, and after the sale.

Authorized Panasonic Retailers:

  • Are properly trained so that they can provide the correct answers to your questions
  • Can provide assistance to you with the proper setup of your Panasonic purchase
  • Will stay informed regarding new technologies, so they can provide information on the latest Panasonic products
  • Have demonstrated a commitment to outstanding customer service and support
  • Can directly contact Panasonic employees, including product managers and customer service team members
  • Receive ongoing product and sales training, ensuring that your purchasing experience is consistently outstanding
  • Have the latest information regarding Panasonic promotions and special offers
  • Have access to official accessories for your Panasonic products
  • Only sell factory-fresh Panasonic products with original, unaltered serial numbers

 

LUMIX currently only authorizes repairs through one dedicated service provider. Requests for service should be submitted through LPS to receive authorized service.

Utilizing an unauthorized provider could potentially invalidate your warranty or result in above-market pricing for parts or service.

If you have had an experience with a company representing themselves as an authorized LUMIX service provider please let us know at [email protected].

 

Registered camcorder owners can apply for service here.

 

Looking for FAQ’s, videos or other support for your LUMIX camera or camcorder?

LUMIX Camera and Lens Support

Camcorder Support

Download User Manuals

Auto Focus Guidebook 

Live Streaming Guide

Lumix Academy

Replacement Parts and Accessories

 

Firmware Updates

Make sure you have access to all the latest features by keeping your firmware up to date!

S Series

G Series

Point and Shoot

 

Apps and Software

LUMIX Sync App
Download on the app store: Android / iOS

LUMIX Webcam
Quick start video tutorial: Windows / Mac

V-Log/V-Gamut LUT Library

Software Developer Kit

 

*Extended warranty follows the same terms of your original manufacturer’s warranty, found in your operating manual.