Great Cameras and Great Creators
Deserve Great Service
LUMIX Pro Services (LPS) is designed to support LUMIX customers at every level, providing access to our extended 3-year warranty program and is the gateway to authorized camera and lens repair.
There are currently two tiers of membership available in the US:
WELCOME GIFT
LPS PLATINE
LPS PLATINE est un programme payant conçu pour les professionnels, notre objectif est de fournir tout ce dont vous avez besoin pour exploiter et développer une entreprise prospère avec LUMIX.
PLATINUM comprend tous les avantages de l’adhésion RED plus :
- Assistance prioritaire, y compris une hotline exclusive aux membres
- Livraison accélérée bidirectionnelle gratuite pour les réparations
- Remises sur les services hors garantie
- Nettoyage gratuit du capteur ou de l'EVF, calibrage de l'objectif, mises à jour du micrologiciel
Service et réparations
LUMIX n'autorise actuellement les réparations que par l'intermédiaire d'UN fournisseur de services dédié. Les demandes de service doivent être soumises via LUMIX Pro Services (LPS) pour bénéficier d'un service autorisé.
Les caméscopes Panasonic sont également couverts par une garantie prolongée de 3 ans. Vous pouvez enregistrer votre produit ici . Si vous avez besoin d'un service ou d'une réparation, visitez nos petites réparations de produits ici .
LoginFAQs
I previously signed up for LPS but now I can’t log in?
You likely need to set up your password for the first time. On the log-in screen, make sure to click “Create My Password” below the log-in credentials to set up a password.
Can I be a member of LPS if I own a point and shoot camera or camcorder?
Yes, any Lumix camera or lens qualifies you for LPS Red membership.
Do I need to be an LPS member to get my 3 year warranty extension?
Every LUMIX camera and lens purchased new from an authorized US dealer is eligible for an extended 3 year warranty. In order to register your product, store your proof of purchase and serial, keep track of your warranty dates and process service and repairs, you will need to sign up for LPS.
Do I need to sign up for marketing to be an LPS member?
No, you can choose to opt out of marketing and only receive messages around service. You can also unsubscribe from LUMIX email at any time by clicking “unsubscribe” at the bottom of the email. Panasonic will never share your information with any other company – you can read our full privacy policy here.
What happens to my Platinum membership at the end of the year?
Your Platinum membership will renew each year automatically unless a new credit card is required. We will email you ahead of time to remind you of your renewal and offer you the opportunity to cancel. You can also log into your account to cancel your renewal at any time.
Can I sign up for a Red membership and then upgrade to Platinum later?
Yes, as long as you meet the eligibility requirements for Platinum membership, you will see an option in your account to upgrade.
I live in Canada. Can I still sign up for LPS?
Yes, you can sign up for LPS in order to keep track of your gear and submit repair or maintenance requests. Please note, though that the 3-year extended warranty program is a US-only program and Canadian repairs are handled by an individual authorized repair center in Canada.
I previously signed up for LPS but now I can’t log in?
Can I be a member of LPS if I own a point and shoot camera or camcorder?
Do I need to be an LPS member to get my 3 year warranty extension?
Do I need to sign up for marketing to be an LPS member?
What happens to my Platinum membership at the end of the year?
Can I sign up for a Red membership and then upgrade to Platinum later?
I live in Canada. Can I still sign up for LPS?
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