Shipping FAQs

When you see a "pre-order" button next to a model, it means you can place an order for that model from PanasonicDirect -- even though it may not be in stock yet.

Shipping dates will vary, depending on the model and when we expect to receive new inventory. To find the expected availability date for any given model, just click the "pre-order" button. The anticipated shipping timeframe will be shown on the "model detail" page of the website. All ship dates, however, are approximate and are subject to change without prior notice.

When you place your order, a shipping charge may be assessed as follows:

• For most items, the charge is $1.99 per item for standard shipping
• For TVs with a size of 60" or larger, a shipping surcharge of $49.00 per TV will be added to your order.
• For massage chairs, a shipping surcharge of $49.00 per massage chair be added to your order.

Please note that PanasonicDirect reserves the right to modify shipping charges at any time, without prior notice.

Between October 1, 2011 and January 31, 2012, only standard ground shipping will be available. After January 31, 2012, you will have the option of choosing next day air shipping, at an additional charge. Your shipping charges will be displayed when you enter the zip code of the address to which your item or items are being shipped.

Please note that we do not ship on weekends or holidays.

Once you receive an email from us that your order has been shipped, simply click on the link in the email to track your order, using the shipment number in the email. Note that shipping numbers are provided to PanasonicDirect by the carriers, and PanasonicDirect cannot be responsible for errors on the part of our carriers, or for the content on their websites.

Due to the size and/or weight of certain items offered for sale by PanasonicDirect, special options may be available. An explanation of these is as follows:

• White Glove Delivery - A delivery agent will contact you to schedule a delivery appointment. This service includes inside delivery to the room of your choice, unpacking, plugging in (to include one cable hookup), and debris removal. Setup and installation is not part of this service.
• White Glove Delivery with Setup - A delivery agent will contact you to schedule a delivery appointment. This service is available exclusively on delivery of Panasonic Massage Chairs, and includes: delivery and setup inside the house in the room of your choice, arms screwed in (two screws), remote holder screwed in (three screws), chair plugged in and verification of proper functionality, and debris removal.

Please note that due to their size and weight, any items requiring truck shipment, as well as White Glove and White Glove Delivery with Setup are not available for shipments to Alaska or Hawaii.