overview

VIERA® 65" Class ST60 Series Full HD Plasma TV (64.7" Diag.)

Details
TC-P65ST60
Features
  • My Home Screen
  • Swipe & Share 2.0
  • Voice Guidance
  • Infinite Black Pro
  • 2,500 Focused Field Drive
  • 1080p Full HD Resolution, Full HD 3D
  • Electronic Touch Pen (Optional Accessory)

Accessories

SEE ALL ACCESSORIES

Firmware & Drivers

FIRMWARE Download Instructions
  • TC-P65ST60 Firmware Update DOWNLOAD Download and install instructions
    • Version:
    • Issues Addressed:
    • Release Date:
    • Operating Systems:

SpecificationsExpand All

  • Picture Quality
    • Display
    • Panel
    • Aspect Ratio
    • Panel Drive
    • Picture Mode
    • Contrast
    • Filter
    • Shades of Gradation
    • 1080 Pure Direct
    • DCI 98% Color Space
    • Super Clear Resolution
    • Dot Noise Reduction
    • THX Mode
    • isf Mode
    • 24p Playback (3:2)/24p Smooth Film
    • Hexa-Processing Engine
    • 3D
    • 3D Type
    • 3D 24p Cinema Smoother
    • 2D-3D Conversion
    • 3D Motion Remaster
    • Dedicated 3D Eyewear
    • Sound Quality
    • Speakers
    • Speaker Output
    • Surround Mode
  • Easy Operation
    • my Home Screen
    • Camera Integrated
    • Voice Interaction
    • Voice Guidance
    • Touch Pad Controller
    • Electronic Touch Pen
    • eHelp
    • Product Support Center
  • Networking
    • VIERA Remote2
    • VIERA Remote2 (Smartphone App)
    • Swipe and Share2.0
    • Browse and Share
    • Remote Play
    • App Launcher
    • Smart Calibration
    • VIERA Connect
    • Online Movies
    • Web Browser*
    • Display Mirroring
    • Skype on TV
    • Media Player
    • Media Player (Picture/Movie/Music)
    • Support Format
    • DLNA
    • Bluetooth Compatible**
    • VIERA Link
    • Wireless LAN
  • Eco
    • Eco Navigation
    • C.A.T.S.
    • Energy Star
  • Design
    • Design Concept
  • Terminal
    • HDMI
    • HDMI Input
    • Support Feature
    • Component Video Input shared with Composite
    • USB2.0
    • SD Card
    • Ethernet
    • Digital Audio Output (Optical)
    • Headphone Jack
    • Service Port
  • GENERAL
    • Power Supply
    • Screen Size Diagonal (inches)
    • On mode Average Power Consumption
    • Rated Power Consumption
    • Standby Power Consumption
    • Display Resolution
    • Dimensions (W x H x D) (w/o stand)
    • Dimensions (W x H x D) (with stand)
    • Weight (w/o stand)
    • Weight (with stand)
    • Swivel Angle
    • Optional Wall Bracket
    • Operating Temperature
    • Safety Standard
    • VESA Compatible
    • Carton Dimensions (W x H x D)
    • Gross Weight (with stand)
    • Warranty
  • Further Specifications
    • NOTE
SEE FULL SPECS

Warranty

Warranty information

FAQs

  • Does my TV have any kind of filter to reduce reflections or glare on the screen?
    All Panasonic plasma TVs have an anti reflective filter (ar filter) which helps to reduce reflections and glare.
  • Does my TV have a web browser?
    Yes, it is located in Viera Connect.
  • Do I need to make an account for connecting to the "Viera Connect Market"?
    An account is required to install free and paid applications. You do not have to enter billing information until you attempt to purchase a paid application.
  • Do I need to enter a credit card number to download a VIERA Connect game listed for
    0.00?
  • Do I need to attach the Bluetooth Adapter to my TV for the Touch Pen (TY-TP10U) to work?
    No.
  • Do I need a specific HDMI cable to view 3D on this TV?
    Any High Speed HDMI cable can carry the 3D signal between 3D capable device to the TV.
  • Do I need a digital converter box to use an antenna on this TV?
    No.
  • DLNA: What is DLNA?
    DLNA (Digital Living Network Alliance) is a standard that makes it easy for DLNA-certified equipment to share multimedia content within a home network. A DLNA-certified media server such as a Windows 7 personal computer with Windows Media Player 12 is required.
  • Connections: What is HDMI ARC?
    ARC allows the TV to play the audio from TV programming (or another source device) through a home theater system or an external A/V amplifier device connected to the TV's HDMI (ARC) connection.
  • Connections: How do I connect my TV to audio equipment using HDMI ARC?
    Connect an HDMI cable to the HDMI connection on the back of the TV labeled HDMI 1 (ARC). Then connect the other end of the HDMI cable to an ARC enabled HDMI connection on your A/V receiver.
  • Can this model access Netflix?
    Yes. This model will be able to access Netflix if it is located in either the United States or Canada.
  • Can multiple pairs of 3D eyewear be used at once?
    There is no limit on the number of 3D glasses you can use with the TV at one time. The only limitation is the number of people you can fit within 10.5 feet of the TV.
  • Can I wear the 3D eyewear over my regular glasses?
    Panasonic 3D eyewear has been designed to fit over prescription glasses.
  • Can I use the keyboard function of my IOS (Apple) or Android device to enter data into the TV?
    You may only use the keyboard function of the Panasonic TV Remote 2 application to enter data into the TV from your IOS(Apple) or Android device.
  • Can I use the 3D glasses provided at the movie theater for this 3D TV?
    No. Movie theater's 3D glasses are "passive". They use simple filter lenses.
    Panasonic 3D special eyewear are actively synchronizing the left/right eye viewing with the display, providing superior 3D viewing experience.
  • Can I use a universal touch pen instead of the TY-TP10U with my TV?
    No.
  • Can I use a keyboard with the Skype application of my TV?
    Yes, a keyboard can be used during the login process and for searching your contacts.
  • Can I program my Panasonic Remote so it only controls one of my Panasonic TVs?
    All Panasonic TV remotes use the same Infrared (IR) code which can't be changed. We recommend you place any other Panasonic TVs far enough away from each other so they can be controlled independently.
  • Can I pair more than one set of Bluetooth headphones at one time?
    No.
  • Can I mute my Skype friend so that they cannot hear me?
    Yes, while on a call you can select the "Mute" function on the Skype interface. To allow your friend to hear you again select the "Unmute" function.
  • Can I make the video of my Skype friend full screen?
    While on a call the bottom right side will have an icon labeled "Full Screen".
  • Can I limit who can use an application in Viera Connect?
    Yes. Access can be limited by following the instructions below:

    A. Choose "Settings" on Home Screen.
    B. Choose "Locks".
    C. Set the password for each application.
  • Can I have a Skype video call even though the other party is not on a Panasonic TV?
    Yes, if the other party is on a Windows based PC you will have no problems viewing both audio and video. Apple owners will need to download the latest version of Skype (2.8 or greater). If this unsuccessful the customer may want to make sure they have the latest drivers for their webcam.
  • Can I download new apps (content & services) onto this TV?
    Yes. VIERA Connect Market allows you to download free or paid applications to your TV. In addition, you have the option to purchase accessories.
  • Can I control my TV with my smartphone?
    Yes. Install the Panasonic TV Remote 2 app in order to control the TV with your smartphone or tablet.
  • Can I connect an additonal infrared sensor to pick up my remote control?
    Your TV does not have an input to accommodate for an infrared sensor
  • Can I connect a wired or wireless keyboard to this TV?
    Yes. You can connect to the TV's USB port either a standard USB keyboard or the receiver for a wireless keyboard.
  • Can I connect a Bluetooth adapter dongle to the USB port in order to transmit an audio signal to wireless headphones or a speaker?
    No.
  • Can I change the size of my closed captioning?
    Digital signals do allow the TV to change the font size. Enter the TV's Setup menu and then select CC or Closed Captioning. Then select the Digital Setting option. Finally use the right arrow to change the Font Size
  • Can I change the order that my files are displayed on the TV from my DLNA server?
    No.
  • Can I call regular landlines or cell phones through this TV using Skype?
    Yes. A regular landline or cell phone can be called with your purchase of Skype Credit (see buy.skype.com).
    Calls from this TV to another Skype user is free.
    Note: When calling a regular landline, only audio is available.
  • Can I buy an extended service contract directly from Panasonic?
    Extended warranties can be obtained by calling 1-866-237-2593.
  • Can I add more apps to my TV after I fill up the first 5 pages?
    Yes. A 6th page will be created automatically when a new App is added.
  • Can I add internet applications to my TV?
    You can add any of the internet applications found in the Viera Connect Market at the top of your Viera Connect home page.
  • Can anyone watch 3D?
    As a general recommendation children 6 and younger should not use 3D eyewear. When this product is being used by a child, the parent or guardian should check to ensure that the child is not becoming dizzy or nauseated.
  • Can a mouse be used with VIERA Connect Apps?
    A mouse can not be used.
  • Black bars show on the top and bottom and/or sides of the screen. Can I remove the bars or the border?
    1. Change the format (aspect ratio) of the picture by pressing the [FORMAT] button on the TV's remote control.
    The options that are available to remove the vertical bars are 4:3, JUST, FULL, ZOOM and H-FILL.
    2. Check the aspect settings on your external video source, such as Cable/Satellite box, DVD/Blu-ray Disc player, etc.
    Note: Some content, such as film-based movies, are available in extra-wide format. Top and bottom bars are unavoidable.
  • Are Xpand and other manufacturer 3D glasses bearing the "Full HD 3D RF" logo compatible with Panasonic TVs?
    Yes. Xpand 3D glasses and 3D glasses bearing the "Full HD 3D RF" logo are compatible with Panasonic TVs that were manufactured on or after 2012. The 3D eyewear must be registered with the TV and it is resommended you be within 10 feet of the TV when in use.
  • Are there any precautions for young children viewing 3D?
    As a general recommendation, children 6 and younger should not use 3D eyewear. When this product is being used by a child, the parent or guardian should check to ensure that the child is not becoming dizzy or nauseated.
  • Are all wireless USB keyboards compatible with my TV?
    Your TV should be compatible with any wireless keyboard that does not require the use of additional software or drivers to be loaded to make it work.
  • How do I delete an incorrect character when entering my network password into my TV?
    You can press the Red button on the remote to delete a letter or number.
  • How do I customize the position of Apps in Viera Connect?
    1. On Viera Connect Home Screen, press "MORE".
    2. Navigate to the screen with the "Settings" icon, press [OK].
    3. Choose "Customize Home Screen".
    4. Press [>] then select the Apps' icon you wish to reposition.
    5. Navigate to any other location, then press [OK].
  • How do I create or add to the Favorites list?
    You can add to the Favorites list by accessing the TV's setup menu. Select ANT/Cable setup and then select the Manual program option. Edit the list and highlight the Favorite entry for your the channel you desire. Then press OK. That channel has now been added as a favorite.
  • How do I connect my TV to a proxy?
    We recommend you do not connect your TV to a proxy server, as some or all of your applications might not work.
  • How do I connect my external speakers to the TV?
    External speakers cannot be directly connected to the TV. The TV must be connected to an audio system. Use the HDMI-ARC (Audio Return Channel) feature with a compatible home theater or a sound bar. For a stereo system or receiver without ARC, use an optical cable. If your audio system does not have an optical input, then use an Optical to Stereo converter or connect your external device (Cable box, DVD player, etc.) directly to the audio system.
  • How do I connect headphones or a Stereo Receiver to this TV?
    Option 1) If your Stereo Receiver has a digital audio-in connector (toslink), then use an optical cable to connect it to the TV's DIGITAL AUDIO OUT. You can plug headphones into your stereo and set the stereo to match the output the optical cable is connected to.

    Option 2) Connect a Dolby Digital Ready Digital-to-Analog(DAC) audio converter to the TV's DIGITAL AUDIO OUT and connect your headphones or stereo to the DAC converter using red and white rca audio cables.
  • How do I change the resolution of my TV?
    The resolution must be set on your source device.
  • How do I change my IP address manually?
    Press [MENU] > Network > Network Connection > Custom > Ethernet Cable > IP Setting Mode > Manual.
    You can then use the arrow buttons to highlight characters and the [OK] button to select characters.
  • How do I change my input labels?
    Press "Edit labels" [RED] button, from "Input select" menu. Alternatively, press [MENU] > Setup > Display Customization > Input Labels.
  • How do I adjust the brightness of my TV?
    Press the [MENU] button on the TV remote then use the [UP] or [DOWN] navigational buttons to select Picture. Once Picture is highlighted, press the [OK] button on the TV remote to enter the Picture menu. Use the [UP] or [Down] navigational buttons to select Brightness and then use the [LEFT] and [RIGHT] navigational button on the TV remote to change the brightness setting.
  • How do I access the internet applications of my TV?
    You can access the internet applications of your TV by pressing the [Internet], [VIERA CAST], or [Apps] button on your remote, depending on the model of your TV.
  • How do I access First Time Setup after the initial setup?
    Press [MENU] > Setup > System > Factory Defaults. This will reset the TV and rerun the First Time Setup. Please note: 1. The TV's memory will be cleared. All settings will be erased.2. Downloaded Apps (Viera Connect models) will need to be reinstalled.
  • How can Viera Connect applications be recovered after a repair or reset of the TV?
    The applications must be reinstalled to be restored.
  • How can I view how much runtime is on my TV?
    We regret to inform you that our TVs do not track runtime.
  • How can I use a wired/wireless keyboard with my TV?
    Connect the keyboard's USB cable or the keyboard's wireless transmitter to the TV's USB port. You may then use the keyboard to enter alphanumeric characters. Special commands, such as channel up/down, volume control, etc., can also be performed with a keyboard. Please refer to your Owner's Manual for details..
  • How can I tell if my Skype friend is online?
    When viewing your contacts a green checkmark inside of a circle indicates that your friend is available on Skype.
  • How can I restore the icon for an application when missing on the Home Screen?
    Choose "Settings" on Home Screen. Choose "Customize Home Screen". A list of icons will appear on the left side of the screen. Check the box next to the picture of the desired icon.
  • How can I remove the black box that is appearing over most of my TV picture?
    Enter the TV's Setup menu and change the "Closed Caption" setting to OFF.
  • How can I register for the warranty of my product?
    You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.
  • How can I purchase Panasonic 3D glasses from Panasonic?
    The 3D glasses can be purchased from the Panasonic National Parts Center. Note: The second generation 3D glasses, TY-EW3D2MU, are now being sold as part number N5ZZ00000216. Due to the move from Panasonic Sales to Panasonic Parts, the model number of some items have changed.
  • How can I make my wireless signal stronger?
    You may need to purchase a signal booster or wireless repeater if your TV is too far away from your router.
  • How can I install Adobe Flash on this TV?
    Adobe Flash cannot be installed on this TV. This TV will allow you to view and stream video using other applications available in the VIERA Connect Market.
  • How can I get my TV to play surround sound audio?
    Your TV only has 2 speakers (Stereo). You may however connect a sound bar or home theater system to your TV.
  • How can I find my Skype friends and add them to my account?
    On the main Skype screen, select "Find Contacts". You will then be able to search.
  • How can I deregister my Hulu account from the TV?
    Reset the television by following the listed steps:
    1) Hold the [Vol -] button on the TV itself.
    2) While continuing to hold the [Vol -] button on the TV, hold the [Menu] button on the remote. Continue to hold the two buttons for about five seconds. The "Self Check" screen should appear on the TV.
    3) Hold the [Power] button on the TV until the TV powers off. The reset is complete.

    Note: This procedure will also clear all other TV applications and settings.
  • How can I delete a favorite or bookmark from the VIERA Connect Web Browser application?
    1) Open the VIERA Connect Web Browser. 2) Display the "Favorites" screen. 3) Highlight the favorite that you want to delete. 4) Press and hold the [OK] button on the TV's remote control. A pop-up menu is displayed. 5) Select the "Delete bookmark" option. 6) Press the [OK] button.
  • How can I check the time the TV is set to?
    You can check the time by pressing the [Info] or [Recall] button on the TV remote.
  • How can I check the time remaining on the sleep timer of my TV?
    You can check the remaining time by pressing the [Info] or [Recall]/ button on the TV remote.
  • How can I be sure the optical port on my TV is working?
    You can connect an optical cable to the Digital Audio Out port of the TV. If the other end of the optical cable lights up red, both your optical cable and the optical port of the TV are working properly.
  • How can I attach an antenna and basic cable to my TV and scan for channels for both?
    Your TV only has one coaxial input so you can only use one of these options at a time. You will need to rescan if you switch from Antenna to Cable and vice versa.
  • How am I able to download the Viera Remote 2 App on my Kindle Fire?
    Unfortunately, you are unable to download the Viera Remote 2 App, because Amazon's licensing agreements has limitations in downloading Apps.
  • Does this TV support streaming of 4K content through the Netflix Application?
    No.
  • Does this TV have a built-in digital tuner?
    Yes, this TV has a built-in digital tuner.
  • Does the TV have a feature to help reduce image retention?
    The pixel orbiter is available in all Panasonic Plasma TV models. The pixel orbiter is available in all picture modes except for THX mode. Note: Not all Plasma TVs have THX mode. The pixel orbiter is a menu item in current models. In earlier models the feature was automatic and did not appear in the menu.
  • Does the Amazon VOD application have the watchlist feature?
    No.
  • Does my TV support the Info Bar feature?
    No.
  • Does my TV support Remote Sharing?
    No.
  • Does my TV support my Home Cloud?
    No.
  • Does my TV support 4K content?
    No.
  • Does my TV support 3D content?
    Yes.
  • How do I turn on the TV with the Panasonic Remote 2 application?
    The Panasonic Remote 2 application can only control the TV once it is turned on and connected to the same network as the IOS or Android device that has the App installed.
  • How do I turn on my TV with the Panasonic TV Remote 2 App?
    The Panasonic TV Remote 2 App can only control the TV once it is turned on and connected to the same network as the IOS or Android device that has the Panasonic TV Remote 2 App installed.
  • How do I turn off the Mute icon?
    The Mute icon will remain on until the TV is unmuted. By pressing [VOLUME] on the remote (or on the TV), the TV sound is unmuted and the MUTE ICON should disappear. You may set the volume to 0 as an alternative to using the Mute function of the TV.
  • How do I turn off the closed captions on my TV?
    You will need to press the [CC] button on the remote until it says "OFF". If closed captions still comes up, you will need to disable closed captions in your source device.
  • How do I turn off my 3D glasses?
    You can turn the 3D glasses off by turning off the 3D signal, turning off the TV, or by pressing and holding the power button on the 3D glasses for 2 seconds.
  • How do I turn my 3D glasses on?
    The 3D glasses can be turned on by pressing the Power button on the bottom left-hand corner of the glasses near the temple or sliding the On/Off slider over, depending on the model of your 3D glasses.
  • How do I test the TV's network connection?
    Press [MENU] > Network > Network status. This will test and display the connection status graphically and give you four choices (Try again, Status details, Help, Done) to proceed.
  • How do I switch from letters to numbers when entering information into my VIERA TV?
    You can press the Green button on your TV remote to switch from alpha to numeric characters when entering information into your TV.
  • How do I select an input?
    Press the [INPUT] button on the remote. Highlight the input using the [Up] and [Down] arrow buttons and then press [OK] to select the correct input.
  • How do I search for a wireless network?
    Press Menu > Network > Network Connection. You will then be given an option of "Quick Setup" or "Custom" to search for networks.
  • How do I reset the "Lock" setting if I have forgotten the "Password"?
    Reset the TV. Resetting the TV will erase all settings in the TV, including picture calibrations.
    1. Turn the TV power on.
    2. While holding the [Vol-] button on the TV, press and hold down the [MENU] button, on the remote control, for more than 3 seconds.
    3. Once "Self Check" appears, hold down the power button, on the TV, until the TV powers off.
  • How do I remove the Picture Refresh Mode from this unit?
    1. Press and hold the [Vol-] button on the side of the TV.
    2. Press the [CH] up button on the remote 3 times (while holding the [Vol-] button on the TV).
    3. Press the [Right] arrow to change the "Picture refresh" setting to "Off".
    4. Press the [Exit] button to exit the menu.
  • How do I remove the cover over the Digital Audio Out (Optical) port of the TV?
    The Digital Audio Out port has a spring loaded door that will open as an optical cable is inserted.
  • How do I remove icons for installed Apps in Viera Connect?
    1. On Viera Connect Home Screen, press "MORE".
    2. Navigate to the screen with the "Settings" icon, press [OK].
    3. Choose "Customize Home Screen". A list of icons will appear on the left side of the screen.
    4. Uncheck the box next to the App you want to remove.
  • How do I remove all of the installed "After Hours" applications from the TV?
    1) Select "VIERA Connect Settings" from the VIERA Connect Homescreen and then press the "OK" button.
    2) Use the [Down] arrow to select "Locks" and then press the "OK" button.
    3) Either create lock password or enter the existing password, if one has already been created.
    4) Press the [OK] button.
    5) Press the [Down] arrow to select "After Hours Setting".
    6) Press the [OK] button.
    7) Press the [Right] arrow, "Show After Hours" will be highlighted.
    8) Press the [Down] arrow to select "Uninstall After Hours Apps".
    9) Press the [OK] button.
    10) Press the [Return] button three times to return to the "VIERA Connect Home Screen".
    11) Press the Right arrow to Select [OK] on the TV.
    12) Press the [OK] button on the remote.
    13) Press the [OK] button when "Uninstall Complete" message is displayed.
    14) Press the [Return] button three times to return to the "VIERA Connect Home Screen".
  • How do I remove a scrolling line that starts at the bottom of the screen and rises?
    Disconnect all devices from the TV and then test to see if the scrolling line remains. If it does then the electrical outlet the TV is using is not properly grounded. If the line disappears, then one of the devices connected to the TV is not properly grounded. If your 3-prong outlet is not properly grounded, then contact an electrician.
  • How do I receive Closed Captioning when a set top box is connected to my TV with an HDMI cable?
    The CC can be displayed on the TV if the receiver (such as a set-top box or satellite receiver) has the CC set to "On". Contact your cable or satellite company to have the closed captioning activated in the set-top box.
  • How do I program my universal, cable or satellite remote control to operate my TV?
    Use the operating instructions that were provided with your universal remote control, cable or satellite box to locate the appropriate code and programming procedure. If further assistance is needed, either contact the manufacturer of the remote control, when using a universal remote, or your service provider, when using a remote control that was provided by your cable or satellite provider.
  • How do I program my Panasonic remote to operate my cable or satellite box?
    Panasonic remotes can not be programmed to operate your cable or satellite box. You will need to contact your cable/satellite provider or source device manufacturer to inquire about the remote codes that must be used to program your source device's remote to control a Panasonic TV.
  • How do I pair a Bluetooth device to my TV?
    To register a Bluetooth headset, access the TV's Setup Menu. Then select "Bluetooth Settings". To search and register a Bluetooth device, select "Bluetooth Devices" and press "OK". To make audio adjustments, select "Bluetooth Audio Settings".
  • How do I make changes in my VUDU account?
    To make changes in your Vudu account please go to http://www.vudu.com.
    This applies to all Panasonic TVs and Blu-ray Players made from 2011 to the current year.
  • How do I know when a firmware update is available for my TV?
    A message stating that firmware is available will appear on your screen when you attempt to access one of the network applications.
  • How do I know if the picture is in High Definition?
    Press the [INFO] or [Recall] button on the TV's remote control to confirm the type of signal being received. An HD signal should be 720p, 1080i or 1080p.To ensure HD picture, select a High Definition channel from your HD source (Cable, Satellite or fiber optic service). Note that even when the TV receives 720p, 1080i or 1080p signal, the picture may not be in HD because channels sometimes broadcast non-HD content.Also, ensure that your HD source (HD box, Blu-ray player, etc.) is connected to the TV with an HDMI or Component cable and set to output an HD video signal.
  • How do I know if my TV is working properly?
    The TV has a built-in self diagnostic feature to confirm that it is operating properly. To access, press [MENU] and select "TV self test" from the Help menu. Following the test, the TV should display a high definition sample picture and play a melody.
  • How do I get warranty coverage with my model?
    A manufacturer warranty is not transferrable. It only applies to the original owner and if you have proof(from a receipt) that you are the original owner, then you have a warranty until the first year of purchase.
  • How do I get TV guide information from the TV while using an antenna?
    We regret to inform you that the TV Guide function of our TVs is no longer available.
  • How do I get my television to fit on the whole screen, when parts of it are cut off?
    To adjust the screen size and zoom: Go to Menu, select Picture, then select Aspect adjustments and select H size or HD size. Choose either "Size 1" or "Size 2" depending on which HDMI port you are connected to.
  • How do I get my television out of "Store Demo Mode"?
    For 2012 TV's and older, go to "Menu" -> "Setup" -> and then "First Time Setup", then you have the option between "Home Mode" and "Store Demo Mode", choose "Home Mode" and the problem should be corrected.
  • How do I get information about the channel I'm watching on the TV?
    Press the [Info] or [Recall] button on the TV remote.
  • How do I get Closed Captioning (CC) on Netflix?
    When you are watching Netflix, first select "Audio and Subtitles" on the Netflix title about to be watched. The feature can be located below "Play" on the Netflix screen. After you have done this and CC is not showing then on Panasonic's remote control press the "CC" button for a few seconds until you see the closed captioning.
  • How do I get audio from my PC to my TV?
    You will need to use a M3 male to RCA male conversion cable.
  • How do I fix a distorted or black and white picture when using the Component/Composite Video input on my TV?
    1) Press the Input button
    2) Select the Component/Video Input
    3) Press the Left or Right arrow button on the remote to select either Component or Video depending on the connection. The issue occurs when the Video or Component setting in the "Input Select" list does not match the connections in the back of the TV.
  • How do I find my model number on the TV?
  • How do I extend the desktop of my computer to my TV?
    You will need to contact your computer or operating system manufacturer to confirm the process required on your computer to extend the desktop.
  • How do I erase installed applications in Viera Connect?
    A. Choose "Settings" on Home Screen.
    B. Choose "Customize HomeScreen", A list of icons will appear on the left side of the screen.
    C. Uncheck the box next to the icon that should be deleted on the left side of the screen. The icon will disappear. However, you can not completely erase the application.
  • How do I enter a plus sign when entering my network password into my TV?
    We regret to inform you that your TV does not have a character for a plus sign. You will need to change your network password in your router to a password that does not include a plus sign.
  • How do I enable parental control and limit access to an App within Viera Connect?
    1. On Viera Connect Home Screen, press "MORE".
    2. Navigate to the screen with the "Settings" icon, press [OK].
    3. Choose "Locks".
    4. Set a password for App(s) to be locked.
  • How do I display the picture from my PC on my TV?
    You must place the TV on the PC input. Press the [INPUT] button on the remote to select PC. Then, activate the laptop's Secondary Monitor output. The picture will appear on the TV
  • How do I disable the input from displaying when the TV is turned on?
    We regret to inform you that this feature cannot be disabled.
  • How do I disable firmware update messages?
    It is recommended that you update your TV's firmware whenever you are prompted about an update as new update may fix issues or add new features to your applications as well as add new applications.
  • What is the "TV Self Test"?
    The TV has a built-in self diagnostic feature to confirm that it is operating properly. To access, press [MENU] and select "TV self test" from the Help menu. Following the test, the TV should display a high definition sample picture and play a melody.
  • What is the "break-in" period and what should I do during the break-in period to minimize any risk of image retention?
    When your plasma TV is initially installed, the first 100 hours of use is known as the "break-in period." While there are no special requirements for the break in period, to minimize any risk of image retention, the customer may want to be aware of the following information,
    1. Make sure the plasma TV is in a viewing mode (aspect ratio) that completely fills the screen. The panel is shipped in this condition, in what is called the "Just" mode.
    2. Change the Picture Mode from Vivid to Standard or Cinema. Cinema would be best.
    3. Briefly engage the 4:3 aspect and confirm the side bars are set to "Mid", or "Bright". This can be adjusted in the Set Up menu.
    4. Always return the display mode that fills the screen (such as Just, Zoom, Full, or H-FILL).
    5. Try not to view channels with stationary backgrounds or logos for extended periods of time.
    6. Avoid extended display of static images (video games, computer images, DVD title screens, etc.). No fixed image should appear on the TV for more than 15% of the viewing week.
  • What is "Viera Connect Market"?
    The Viera Connect Market is one of Viera Connect's services. The Viera Connect Market allows you to install (free/paid) applications or to purchase Viera Connect accessories.
  • What happens when I receive a Skype call?
    Depending upon the settings in your Skype account, either an icon will appear at the bottom right of the screen asking if you want to answer or ignore the call or the video will immediately appear.
  • What file formats are supported by DLNA?
    Certain JPEG, SD-Video, AVCHD, MP4, AVI, MKV, FLV, 3GPP, PS, TS, MPEG1, MPEG2, MP3, HE-AAC, and AC3 files can be shared using the DLNA feature.
  • What does it mean when I receive a message stating that no/poor signal is received?
    If you receive a message that the TV is receiving a poor signal, or no signal, it means there is either nothing connected to the antenna/cable jack on the back of the TV, the TV is not tuned to an available channel, or the signal is not strong enough to display a picture.
  • What devices are needed so I can view 3D on my Panasonic TV?
    3D images can be viewed on your 3D-equipped Viera TV by connecting a 3D source device (a 3D Blu-ray player playing a 3D Blu-ray disc, or a DirecTV 3D-compatible receiver tuned to a 3D channel, for example) and wearing 3D glasses. Certain Panasonic models also allow you to convert standard 2D images to simulated 3D images. Please refer to your TV's Operating Manual for further information on how to set the 2D to 3D conversion.
  • What could cause the Logitech Wireless Gamepad F710 to not be able to control VIERA Connect games?
    The switch on the front of the gamepad may be set to the "X" position. Change the switch on the front of the gamepad to the "D" position to allow the gamepad to control VIERA Connect games.
  • What can I do inside of the Viera Connect Market?
    You can install free or paid applications onto your TV. On certain models, you may shop as well.
  • What can I do if I forget my VIERA Connect password and PIN?
    First , go to the website, https://myaccount.vieraconnect.com, and then choose your region. Next, follow the steps under "What do I do if I forgot my password?". Once your password has been retrieved, you can go to the TV and reset your VIERA Connect PIN.
  • What can I connect to the USB ports?
    You can connect to the TV's USB ports:
    - Compatible wireless network adapter.
    - Standard keyboard (wired or wireless).
    - Mass storage device.
    - Bluetooth wireless adapter for data transfer to Panasonic health
    products such as Bodymedia.
    - 3D eyewear (for charging).
    Note: If a mass storage device, such as Flash Memory or hard drive, is formatted on a PC, then the file system must be FAT of FAT32 in order for the TV to access. Windows® NTFS file system is not supported.
  • What brand of HDMI cable is recommend to use with this TV?
    This TV will work with any brand of HDMI cable as long as it is compliant with the HDMI standards.
  • What are the benefits of HDMI ARC (Audio Return Channel)?
    ARC (Audio Return Channel) allows the TV to send as well as receive audio from a home theater sound system without the need for additional wiring.
  • What are MKV files?
    MKV is a file extension used for the Matroska file format for video, audio, or picture storage.
  • The remote control for my Panasonic device is no longer functioning. Is there a remote control code available that will enable me to use another manufacturer's remote to operate this device?
    You will have to contact the remote's manufacturer for the codes needed.
  • Should there be a black border on the screen between the picture and the bezel?
    Yes, this border is part of the cosmetic design of our TVs.
  • Is there firmware available that will add the Web Browser to my TV?
    No.
  • Is there any way to turn off the power indicator?
    No.
  • Is the N5HBZ0000055 wireless adapter compatible with my TV?
    The N5HBZ0000055 wireless adapter is only compatible with the following TV Series: UT50, UT54, and XT50.
  • Is my TV HDCP compliant?
    Yes.
  • Is my TV Bluetooth capable?
    Yes.
  • Is it safe to turn on my TV as soon as I take it out of the box?
    The only reason you would need to wait before turing on your TV is if the TV was stored somewhere with a temperature below freezing as turning on the TV before the screen thaws out could cause it to crack.
  • Is it possible to upgrade my TV with the firmware of another TV model?
    No.
  • Is it necessary to do a connection test each time I turn the TV before I enjoy online movies?
    Once you turn on your television, it may take up to 60 seconds for the TV to identify your network settings and connect back to your network. Please allow time for the television to make that connection.
  • I'm watching a 3D program and the images have a feeling of strange depth. How can I correct that?
    It sounds like you need to manually set the type of 3D signal you are receiving. Press the [VIERA TOOLS] button on your remote. Select the "3D Settings" option, then select "Left/Right swap". Press the right arrow to select "Swapped".
  • How will I know when a new Viera Connect update is available?
    As you enter Viera Connect, the update will install automatically. It is mandatory to update to the latest software when accessing Viera Connect.
  • How will I be notified if someone is trying to call me?
    When a call is received a Skype icon will appear at the bottom right hand corner of the TV screen. At that point will be asked to answer or ignore the call. This based on the feature "Answer calls automatically" being disabled.
  • How to remove the black bars from the top and bottom of the picture?
    Press the [FORMAT] button on the remote to remove the black bars from the top and bottom . The option available to remove the horizontal bars is "Zoom".
  • How should I setup the VIERA TV to use the the Panasonic TV Remote 2 App?
    Connect a compatible VIERA TV and an iPhone, iPod touch, iPad, or Android device (with the Panasonic TV Remote 2 App installed) to the same network. For further details, please refer to "Using Network Services" section of your VIERA operating instructions.
  • How many Touch Pens (TY-TP10U) be used at one time?
    Two.
  • How long will the batteries in my 3D glasses last?
    The CR2032 batteries used by the 3D glasses, model TYEW3D10U, will last for around 75 hours of continuous use. The 3D glasses that have rechargeable batteries, models TY-EW3D2SU, TY-EW3D2MU, and TY-EW3D2LU, under normal operating conditions (average temperature, average humidity, used 4 hrs/day 365 days a year) should last 10 years.
  • How long is the warranty of my TV?
    The parts and labor of your TV are covered for 1 year form the date of purchase.
  • How long is the warranty for the Touch Pen (TY-TP10U)?
    One Year.
  • How long is the power cord of this TV?
    The power cord is 6 feet long.
  • How far from the set do I need to sit for my 3D glasses to be effective?
    The recommended viewing distance is at least 3 times the effective height of the image. Recommended distances: For a 42-inch television, 5'2" (1.6 m) or more. For a 46-inch television, 5'8" (1.7 m) or more. For a 50-inch television, 6'2" (1.9 m) or more. For a 55-inch television, 6'9" (2.1 m) or more. For a 60-inch television, 7'4" (2.2 m) or more. For a 65-inch television, 8'0" (2.4 m) or more. Using the 3D eyewear at a distance closer than the recommendations listed above may cause eye fatigue. When viewing content with black bars on the top and bottom areas of the screen, (such as movies with wide aspect ratios) the viewing distance may be made closer than the above recommended distances.
  • How does altitude or (elevation level) affect the operation of Plasma televisions?
    Most Plasma televisions are calibrated for optimum operation at, or near, sea level. Decreasing external air pressure present at higher altitudes can cause some annoying or unwanted symptoms during the operation of the Plasma television. One symptom that may be experienced when the plasma television is viewed at an altitude above which it is designed to operate at is a "buzzing" noise. The "buzzing" is actually the sealed glass encasing the inert gases inside the television vibrating. This the result of the external pressure against the sealed glass being less than the pressure applied against the glass by the inert gases inside.
  • How do you setup the DLNA feature?
    A DLNA certified media server, such as a Windows 7 personal computer, needs to be connected to the same network as your TV. Once the DLNA server is configured on this network, press the [VIERA TOOLS] button on the remote control and select DLNA. Next, you will be prompted to select the DLNA server you wish to connect to. Select the DLNA server, then the available content will be displayed.
  • How do I use the Swipe and Share feature of my TV?
    Download the Panasonic Remote 2 Application onto your IOS or Android device and then visit http://panasonic.jp/support/global/cs/tv/vremote2/android/index.html for more information on Swipe and Share, as well as other feature of this application.
  • How do I update this TV to the latest software (firmware)?
    If the TV is connected to the Internet, then you will be automatically notified of available software updates.
    To manually check for an update:
    In the main menu, select "Network" and then press [OK], select "Software Update". The current and latest version software will be shown. If a newer version is available, update your TV. Follow the on-screen instructions and do not power off the TV until the update is complete. Be patient; firmware update may take a while.
  • Where can I find a tutorial on how to connect my TV to a home theater system or sound bar?
  • Where can I find a tutorial on how to connect my 2013 TV to a wireless network?
  • Where can I find a tutorial on how to connect my 2013 TV to a wired network?
  • Where can I find a tutorial on how to check the signal strength of a channel on my 2013 TV?
  • Where can I find a tutorial on how to change the Picture Mode of my 2013 TV?
  • Where can I find a tutorial on how to change the location I get the weather for in the AccuWeather application?
  • Where can I find a tutorial on how to change the Home Screen Background on my 2013 TV?
  • Where can I find a tutorial on how to access DLNA content?
  • Where can I find a tutorial for how to connect a PC to my TV?
  • Where can I access VIERA Link on my 2013 VIERA TV?
    Press the [Apps] button on the TV remote and then select Viera Link.
  • When watching some 3D program, I see two pictures side by side or on top of each other. How do I fix that?
    There are a few different 3D formats and the current setting may not match the incoming 3D signal. The format should change automatically, but depending on the source/connection it may not signal the TV properly. To manually select other 3D formats:
    1) Press the [3D] button on the TV's remote or press the [VIERA TOOLS] button and select 3D.
    2) In the 3D format select menu, choose another 3D format such as "Side by side" or "Top and bottom".
    3) Remember to switch the 3D format setting back to 2D when you go back to viewing a standard 2D signal.
  • When I view 3D material it doesn't appear to be in 3D?
    Begin watching a 3D source. Press the [MENU] button on the TV remote then Select "Setup", and press the [OK] button on the remote. Select "3D settings", and press the OK button then Select "3D Eyewear" and select "On" by pressing the right arrow.
  • When I connect my iPod/iPhone, I get audio; but no menus, video or photos from my iPod/iPhone appear on the TV. Why not?
    To view the menus. photos, and video from your iPod/iPhone, a composite video cable(red/white/yellow) has to connected from the player to the TV. The menus, photos, and video will display on the corresponding video input on the TV.
  • When do you use the ferrite cores?
    It is recommended that you connect the ferrite core on your HDMI cables to suppress high frequency noise in electronic circuits.
  • What VIERA Connect applications are available?
    Please visithttp://panasonic.net/avc/viera/global/connect_apps/area/1 for a full listing of the current VIERA Connect applications
  • What version HDMI cable is needed to view 3D on my TV?
    Any HDMI cable with the proper pin structure will carry 3D.
  • What types of media content can be played back using DLNA, SD card or USB memory?
    Certain JPEG, SD-Video, AVCHD, MP4 files, MKV files, MPEG-2 files, MP3 files, AAC files and LPCM files can be shared using the DLNA feature. Please see the Owner's Manual for the additional requirements.
  • What type of audio does Netflix output through the Digital Audio Out (Optical) jack on the TV?
    The Digital Audio Out(Optical) port will output up to a 5.1 Dolby Digital signal from any internet application as long as the content is available in 5.1 Dolby Digital within the application.
  • What type of 3D content can I view on this TV?
    - 3D movies on Blu-ray discs.
    - 3D channels on 3D capable Satellite and Cable box.
    - 3D video games played on your 3D capable video game console.
    - 3D pictures and videos taken with a 3D capable camera.
    - 3D content from a computer.
  • What temperature range is recommended for safe storage of my TV?
    The safe storage temperature range for a TV is between -4 °F and 140 °F.
  • What should I do if there is no picture or sound when trying to watch content from a Satellite or Cable box?
    1. Verify that the Satellite or Cable box is properly connected to the TV (HDMI, Component or Video).
    2. Turn the box on and press the [INPUT] button on the TV's remote. Select the input that matches the connection verified above.
    3. If problem persists, restart your Satellite or Cable box: - Turn off your box. - Unplug the power cord. - Wait 30 seconds. - Plug the power cord back in and wait for the box to restart.
  • What should I do if the audio is out of sync with the video displaying on my TV screen?
    1. Press the [SAP] button on the TV remote until STEREO is selected.
    2. If your TV is connected to an external audio device such as a sound bar or home theater system, turn on the LIP SYNC feature in the audio device, if it is available, and turn the TV speakers to OFF in the audio menu of the TV.
    3. If you still have the issue, try powering off the TV for 30 seconds before turning it back on.
  • What should I do if my TV will not turn on and the power indicator LED Is not flashing?

    Follow these troubleshooting steps:

    1. Make sure your TV's power cord is plugged into an electrical outlet.
    2. Make sure the electrical outlet the TV is plugged into has power by testing known working device in that outlet.
    3. After verifying the TV is plugged into a working outlet, try pressing the [POWER] button on the TV instead of the TV remote.
    4. If the outlet is working and the TV will not turn on after pressing the [POWER] button on the TV, call 1-877-95-VIERA (U.S.A.).
  • What should I do if my TV is making a buzzing or humming noise?
    Mute the TV to verify if the issue is with a blown speaker. If the noise is still heard with the TV muted, unplug all connected devices from the TV. If the noise goes away, connect the devices back to the TV one at a time to determine which device is causing the noise. Contact the manufacturer of the device causing the issue for further troubleshooting. If the noise does not go away when you disconnect all devices, try connecting the TV directly into the wall with no surge protector. If the noise goes away, you may need to replace your surge protector. If the noise does not go away, inspect your screen for cracks or other signs of damage to the TV. If there are no cracks, make sure that your TV is not located at a high altitude such as 7,000 ft. or more above sea level.
  • What should I do if my TV has no picture, my remote control is not responding, and the TV's front LED light is blinking red?
    1. Unplug the TV's power cord.
    2. Unplug all cables.
    3. Power the TV using a different power outlet. If the problem persists, click here.
    Note: Count how many times the LED light blinks. This can help a technician troubleshoot the problem.
  • What should I do if my TV fails the last step of the Network Connection Test ?
    Try changing the DNS information in your TV. First, contact your internet service provider to determine their DNS server information. Second, go into the TV's menu and enter the DNS information into the TV. To change the DNS settings in the TV, press the [Menu] button on the remote control and then select "Network" in the menu. Third, select "IP address/DNS settings" and then set "DNS setting mode" to manual. Finally, select "DNS" and enter the DNS server information that you received from your internet service provider. Perform another connection test.
  • What should I do if my Touch Pen (TY-TP10U) is not working?
    Follow the troubleshooting steps below:

    1. Ensure that the batteries in the Touch Pen are fully charged.
    2. Attempt to register the touch pen. A tutorial on how to register your touch pen can be found by clicking here
    3. If your Touch Pen will not register, send your Touch Pen prepaid to the address below along with a copy of your proof of purchase:

    Panasonic Exchange Center
    4900 George McVay Drive
    Suite B
    McAllen, TX 78503
  • What should I do if my remote is not working?
    • Ensure that no object, such as a center speaker or soundbar, is blocking the bottom front of the TV.
    • Check that the batteries are fresh, are of the same type and are installed with the correct polarity (+ & -).
    • Try a remote reset by removing the batteries and pressing every button on the remote twice. Lastly, re-insert the batteries.
  • What should I do if I have colored spots on the screen?
    If a VCR, DVD or a Game Console is available, pause playback of a movie or game.
    Press the [ASPECT] button on the TV remote to change the TV's aspect.
    If the spots move, the spots are being caused by the source.
    If the spots do not move, please consult a Panasonic Authorized Service Center to properly fix the tv.
    You can use this link to locate a service center in your area.
    http://www.pstc.panasonic.com/WhereTo/FindServicer.asp
  • What should I do if I get no picture on my TV screen from the PC I have connected?
    Please use your Function key and/or the correct "F" command on your computer to toggle to "dual display" mode. Also, ensure that your computer output resolution is set no higher than 1280 x 1024 (maximum allowable) and that your refresh rate is set to 60Hz. These are the only settings that are required for using your Viera TV as a computer monitor when using the PC Input. If the issue still remains, please contact the technical support group for your computer so that they can provide you with additional assistance.
  • What should I do if I get audio but no picture from an external device connected to my TV?
    1. Try unplugging the cable between the TV and the external device and reconnecting it firmly on both sides.
    2. Try unplugging the power cord of the external device for 30 seconds.
    3. Try connecting another external device to the same input using the same cable.If the picture returns on the second device, you may need to contact the manufacturer of the first external device you had connected for further troubleshooting.
    4. Try using a different cable between your device and the TV using the same input of your TV. If you get a picture and audio, you may need to replace your cable.
    5. Try another input of the TV to verify if there is an issue with the TV input the external device was connected to.
  • What should I do if I get a picture but no audio from an external device connected to my TV?
    1. Press the [MUTE] button until OFF is selected.
    2. Press the [VOL+] button to turn the volume up to a reasonable volume for the TV to be heard at.
    3. Make sure the TV Speakers are set to ON in the Advanced Audio sub menu of the Audio or Sound menu of the TV.
    4. Press the [SAP] button on the TV remote until STEREO is selected.
    5. Try unplugging the cable between the TV and the device and reconnecting it firmly on both sides.
    6. Try unplugging the power cord of the external device for 30 seconds.
    7. Try connecting another external device to the same input using the same cable.If the audio returns with the second device, you may need to contact the manufacturer of the first external device you had connected for further troubleshooting.
    8. Try using a different cable between your device and the TV using the same input of your TV. If you get a picture and audio, you may need to replace your cable.
    9. Try another input of the TV to verify if there is an issue with the TV input the external device was connected to.
  • What should I do if error "006" is displayed when I press the Internet button on the TV's remote control?
    Enter the TV's Network menu and select the "IP Address/DNS Setting" option. Then change the DNS Setting mode to Manual and change the DNS to 8.8.8.8.
  • What products are affected by the discontinuation of the TV Guide Service?
    All CE Guides Version2 through 10 that receive broadcast Guide data via an antenna or cable connection in the US and Canada will be affected.
  • What ports are used by VieraCast?
    48705, 80 and 443
  • What mobile devices are compatible with the Panasonic TV Remote 2 App?
    The Panasonic TV Remote 2 App is compatible with iPhone 3G or later, iPod touch, iPad, and all Android phones or tablets.
  • What kind of battery does the Touch Pen (TY-TP10U) use?
    One AAA battery.
  • What is VIERA Connect?
    VIERA Connect provides Internet functionality that allows your TV to access popular movie, music and social networking sites such as Netflix, Amazon VOD, You Tube, Pandora, Twitter, Bloomberg News, a weather channel and Skype. VIERA Connect also includes a host of exciting features and apps. Incorporated in Viera Connect are such apps as CinemaNow, Hulu Plus, Napster, Facebook and sports sites including MLB.TV, MLS Matchday Live, NBA Game Time, and NHL Game Center. Note, some of the mentioned applications require a paid subscription. Not all VIERA Connect services are available depending on your country or region. Services are subject to change without notice.
  • What is the warranty on the 3D glasses for this set?
    One year, Exchange only.
  • What is the Panasonic TV Remote 2 App?
    The Panasonic TV Remote 2 App is an application software that allows an iPhone, iPod touch, iPod, or Android device to remotely control certain Panasonic Plasma TVs and LCD TVs (branded VIERA). Basic remote control functions can be activated by tapping the touch panel of the mobile device.
  • What is the bolt pattern or mounting holes of my TV?
    Pattern: 684 mm x 300 mm \/ Bolt size: M8 \/ Length: Varies with mount
  • Why are some menu items grayed-out?
    Depending on certain modes or the selected input, some options are not available. For example, Zoom adjustments are only available when the "Format" is changed to the ZOOM mode.
  • Why are some channels in Spanish or without sound?
    Press the SAP button and select "Stereo" or "Audio Track 1". If you are using a Satellite or Cable box, then refer to your box's SAP settings.
  • Why am I unable to find my Viera TV with the Panasonic TV Remote 2 App?
    1. Make sure that your VIERA model supports the Panasonic TV Remote 2 app. (All Internet Ready TVs 2011 - Present)
    2. Make sure that "Network Link" is turned on in the Network Settings submenu of the Setup Menu of the TV or inside of the Network Menu of the TV, depending on your TV Model.
    3. Make sure that your TV and your mobile device are both connected to the same wireless network.
  • Why am I getting a "flickering" or brightness fluctuation when watching sports?
    Your television has a built in feature called the Contrast Automatic Tracking System(C.A.T.S.). C.A.T.S. automatically adjusts the brightness and gradation according to the rooms lighting. In order to correct the fluctuations, try turning off C.A.T.S. and if possible change your picture mode to "Custom" to see if that corrects the issue.
  • Which VIERA TV models are compatible with the Panasonic TV Remote 2 App?
    The Panasonic TV Remote 2 App is compatible with all internet ready TVs released on or after 2011.
  • Which Viera Connect applications broadcast in 5.1 Dolby Digital surround sound?
    All of the applications are capable of broadcast in 5.1 Dolby Digital surround sound if the content you are playing has 5.1 Dolby Digital surround sound embedded into it.
  • Where is the Game Mode setting found?
    The Game Mode setting can be found in the Advanced Picture sub menu of the Picture Menu or under Picture Mode, depending on your TV model.
  • Where can I purchase an accessory for my TV?
    To purchase accessories for your TV online, http://www.panasonic.com/accessories. You may also contact the parts department via phone by dialing 1-800-332-5368, Monday - Friday 9am-9pm EST.
  • Where can I order parts for my product?
    You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.
  • Where can I get the Panasonic TV Remote 2 App?
    The Panasonic TV Remote 2 App can be downloaded free of charge from Apple's App Store or from the Google Play store for Android.
  • Where can I find the firmware for my device?
    Click here and enter your model number into the Get Support Now search box. Once your model appears, click on the "Support" link under the picture of your model. This will bring you to the Support Page for your model. If there are any firmware updates available for your model, they will be located under the Drivers & Downloads tab. If there is no Drivers & Downloads tab, your device's firmware is up to date.
  • Where can I find FAQs about HDMI cables?
    A list of FAQs about HDMI cables can be found at this location http://www.hdmi.org/learningcenter/faq.aspx
  • Where can I find a tutorial on Network Connections?
  • Where can I find a tutorial on how to update the firmware of my 2013 TV via the internet?
  • Where can I find a tutorial on how to turn on the Sleep Timer of my 2013 TV?
  • Where can I find a tutorial on how to turn on the Game Mode of my 2013 TV?
  • Where can I find a tutorial on how to turn off the Eco Message of my 2013 TV?
  • Where can I find a tutorial on how to turn 2D video into forced 3D video on my 2013 TV?
  • Where can I find a tutorial on how to test the Video and Audio of my 2013 TV using the TV Self Test?
  • Where can I find a tutorial on how to test the speed of my home network and internet connection?
  • Where can I find a tutorial on how to setup my 2013 TV as a Wireless Access Point?
  • Where can I find a tutorial on how to setup Facebook in the Social Networking TV application of my 2013 TV?
  • Where can I find a tutorial on how to set a channel as a Favorite in my 2013 TV?
  • Where can I find a tutorial on how to reset my 2013 TV back to factory default settings?
  • Where can I find a tutorial on how to replace the battery of my 2013 3D Viera glasses?
  • Where can I find a tutorial on how to register Netflix with my 2013 TV?
  • Where can I find a tutorial on how to register Facebook with my 2013 TV?
  • Where can I find a tutorial on how to register a touch pen to my 2013 Viera Plasma TV?
  • Where can I find a tutorial on how to register 3D glasses with my 2013 TV?
  • Where can I find a tutorial on how to program channels into my 2013 TV?
  • Where can I find a tutorial on how to perform a Network Connection Test on my 2013 TV?
  • Where can I find a tutorial on how to manually change the Network Settings of my 2013 TV?
  • Where can I find a tutorial on how to install a VIERA Connect application onto my 2013 TV?
  • Where can I find a tutorial on how to insert a Note on the Home Screen of my 2013 TV?
  • Where can I find a tutorial on how to find the MAC address of my 2013 TV?
  • Where can I find a tutorial on how to disable the VIERA Connect Banner on my TV?
  • Where can I find a tutorial on how to disable the Eco Settings of my 2013 TV?
  • Where can I find a tutorial on how to disable the Contrast Automatic Tracking System (C.A.T.S.) feature of my 2013 TV?
  • Where can I find a tutorial on how to correct top and bottom 3D video on my 2013 TV?
  • Where can I find a tutorial on how to correct side by side 3D video on my 2013 TV?
  • Will the TV automatically answer the call if someone calls me on Skype?
    The TV will only automatically answer the call if you have selected Yes to the main setting "Answer calls automatically".
  • Will the touch pad on a keyboard work with the TV?
    Yes.
  • Will the DY-WL5 wireless adapter work with my TV?
    No.
  • Will my TV support an Apple router?
    Yes.
  • Will my 3D TV support both Active and Passive 3D signals?
    No.
  • Why won't my subtitle file playback?
    You will need to place your video file and the subtitle file in their own folder together.
  • Why isn't the TV volume loud enough?
    Your source device may have its master volume control set at a very low level. If using a cable box, check volume settings. Examples: Set audio compression OFF or xxxxx to Narrow.
  • Why isn't Netflix available in the VIERA Connect Market?
    This issue can be resolved by entering the proper DNS server address into the unit. Try entering 8.8.8.8 as your DNS server address and 8.8.4.4 for the secondary DNS address if that option is available for your unit.
  • Why is there no video being displayed when I use the composite (yellow cable) /component (green cable) video input?
    Make sure that the yellow composite or green component cable is plugged into the green connection, labeled Y/VIDEO, on the back of the TV. Also, ensure that the appropriate input is selected in the TV's input select list. Note: The orange connection on the back of the TV is for audio output.
  • Why is there no sound coming from this TV?
    1) Make sure the volume is up and MUTE is off.
    2) Confirm the TV speakers are set to ON by pressing [MENU] on the TV's remote control and selecting AUDIO---> Advanced audio.
    3) Check that the correct SAP (Secondary Audio Program) is selected by pressing the [SAP] button on the TV's remote control.
    4) If the TV is connected to a Home Theater then check the connection, confirm that the audio system is on and the correct input is selected on the audio system.
  • Why is there an echo when I use my TV speakers and a sound bar or home theater system?
    The lag you are experiencing is caused by the split second it takes a sound bar or home theater to process the audio signal before it outputs the signal to the speakers. If the TV had an audio lag issue, the TV speakers would also not sync up with the video you are watching. It is recommended that you turn the volume of your TV speakers to zero if you are using external audio devices such as sound bars or home theater systems.
  • Why is there a clicking or ticking sound coming from this TV?
    When TV power is turned on or shut off, there are electrical components that make a click sound. This is normal operation. Changes in the temperature and humidity of the room may cause thermal expansion and contraction that can produce sounds. This is not a sign of faulty operation or a malfunction.
  • Why is the TV unable to connect to my home network even though I entered my Network Name/SSID and Encryption (password)?
    Ensure that you are entering the SSID and Encryption (password) into the TV exactly as it appears in your router. The SSID and Encryption information is case sensitive. Hint: Use the green button to toggle between upper and lower case letters when entering the SSID and Encryption. Special characters can be entered by using the 1, Last or 0 button.
  • Why is the sound unusual, distorted, low volume or in another language?
    Check that the correct SAP (Secondary Audio Program) is selected by pressing the [SAP] button on the TV's remote control. Check that all connections of external equipment connected to the TV are correct and secure.  Make sure your firmware is up to date. Try another source device to verify if the issue is with only one source device or all source devices.

    Note: HDMI connection includes audio and video. For other connection, ensure that the external device's Left (white) and Right (red) outputs are connected to the TV's Audio-in (L, R) terminals. When using a Cable or Satellite box, check the device's audio settings. (example: try changing the box's Audio Range to 'narrow').
  • Why is the picture snowy when "ANT/Cable in" is selected?
    When using a cable service (without a box), check that all connections are secure. When using a cable or satellite box, tune the TV to channel 3 or 4. For better picture, connect the box to the TV using a Composite, Component or HDMI wire. If you are using an antenna, then change the position or direction of the antenna and check the "Signal meter". Press [MENU], select "Setup", then "Signal strength".
  • Why is surround sound from selected HDMI devices not playing through my home theater system, which is connected to the TV's ARC (Audio Return Channel) or Digital Out (optical) input?
    Since the TV is a stereo device, your HDMI source device converts the audio to 2 channels (stereo). Therefore, the TV passes the stereo signal from the HDMI input to the ARC or Digital Out. To enjoy surround sound, consider connecting the HDMI source to your home theater system.
  • Why is Pandora not showing up in my list of Viera Connect applications?
    If you have already added the application to your list, you may need to check the second page of applications for Pandora.
  • Why is my TV not displaying some antenna or direct cable (without a cable box) channels?
    The channels need to be programmed into the TV. The channels can be programmed by pressing the [Menu] button to access the "Setup" menu and then choosing "ANT/Cable setup". Ensure that "Ant in" is displaying either "Cable" or "Ant", depending on your connection. Select "Auto program" and then "All channels". To view a step by step tutorial, click here.
  • Why is an error message displayed when I click the Netflix icon?
    Try deactivating the Netflix account and then re-registering the account. First, access the Netflix application. Then, use the Panasonic remote to press the arrow buttons in the following sequence: [Up], [Up], [Down], [Down], [Left], [Right], [Left], [Right], [Up], [Up], [Up], [Up]. A screen will appear and you will be able deactivate the Netflix account. Re-enter your account information.
  • Why is a red light flashing continuously on my 3D glasses?
    A red light continuosly flashing on your 3D glasses indicates the battery power is low and needs to be replaced.
  • Why doesn't my TV recognize the LAN cable I plugged in?
    Make sure that the Ethernet cable is a direct LAN cable and not a crossover cable. A PC may work with a crossover cable but our TV will not. We recommend that you test the Ethernet connection, using a computer and a different Ethernet cable.
  • Why does the TV not recognize the AVI files on my media server?
    AVI files are not compatible with DLNA.
  • Why does the TV not recognize my LAN adaptor?
    A compatible LAN adaptor must be connected to the TV. Connect either the Panasonic wireless adapter, model TY-WL20 (preferred) or N5HBZ0000055.
  • Why does the TV not find any channels when I scan for them?
    You will need to make sure that the ANT IN setting in the ANTENNA/Cable sub menu of the Setup menu is set to Antenna.
  • Why does the screen and back cover of this TV get warm?
    The screen radiates normal heat and some of the parts may become warm. This is normal operation and does not affect the performance of the set.
    Tips:
    - Ensure good ventilation.
    - Do not block the ventilation holes of the TV and do not place the TV on top of other equipment.
  • Why does the power on the 3D eyewear (glasses) turn off by itself?
    The eyewear receives special synchronizing infrared signals from the TV. If no signal is received within 5 minutes, the eyewear automatically turns itself off to save power.
    Ensure that no objects are blocking the path between the eyewear and the TV.
  • Why does the [CC] button not display Closed Caption?
    When viewing TV via an HDMI connected device, such as a Cable or Satellite box, CC must be enabled. Contact your cable or satellite company for help activating the Closed Captioning in their box.
    Closed Caption is available only with supported TV programming.
  • Why does my TV say "An Error has been detected and recovered"?
    This message is coming from a source device that is connected to the TV.
  • Why does my TV only find one channel?
    This usually happens when a satellite or cable box is connected to the TV. In that instance, the channel should be changed with the remote control that was provided with the cable or satellite box.
  • Why do the videos on Viera Connect sometimes freeze or not play smoothly?
    To enjoy videos via Viera Connect, the Internet speed should be at 1.5 Mbps or higher. Check the speed of your internet connection with your internet service provider. With a computer, you can measure the available speed of your internet connection by visiting a speed test website.
  • Why do I have to enter my network name and password everytime I turn the TV back on?
    The wireless adapter of the TV can take up to 2 minutes to find and reconnect to your wirelss network. If you give it time, you will not be prompted to enter your user name and password.
  • Why do I have a stationary line on my screen?
    If you have a 2013 or later TV, run the "Self Test" program. You are able to do this by selecting Menu, next select help, then select TV self test.This will take you to the TV self test. After running the TV Self Test and the image and sound are normal, the TV is working properly. If the image and sound are not working normally then the TV might need to be serviced. If you have a 2012 model, first disconnect the devices and use the menu to see if there is a tint. If the model has a Web Browser present then check to see if this model also has this tint. Yet, if the tint is only present by connecting the AV or coaxial input then try checking the device or changing the cable(s).
  • Why did my TV display "No Acitivity for 4 hours" and then turn off by itself?
    The TV's default settings will turn the TV off if no button on the remote has been pressed within 4 hours of start up. This feature can be turned off by going to the "Eco" submenu of the Setup menu and changing the "No Activity for 4 hours" setting to "Stay On".
  • Why can't I see content played in 3D even when my 3D eyewear is on?
    The 3D glasses receive a signal from the TV that syncs the images from the TV with the 3D glasses. Ensure that there is no object in front of the entire bottom width of the TV. Such object may block the path between the eyewear and the TV.
  • Why can't I log into Netflix?
    The Netflix login requires the usage of a registered email address and account password. If the password uses special characters or captial lettering, the password entered must include the capital lettering. Netflix also limits the total number of devices that can be registered. The maximum number of devices registered is 6. Netflix will not allow a 7th device to be registered.

    There may also be an issue with the DNS server you are using. This issue can be resolved by entering the proper DNS server address into the TV. The server information entered should be the DNS server address of your internet service provider. Contact your internet service provider to obtain their DNS server address. Follow the instructions below to enter the DNS address.
    1. Press the [Menu] button on the TV's remote.
    2. Select "Network" and then press the [OK] button.
    3. Select "IP address/DNS settings" and then press the [OK] button.
    4. Set "DNS setting mode" to "Manual".
    5. Select "DNS".
    6. Press the "OK" button.
    7. Enter your internet service provider's DNS server address.
    8. Press the [RETURN] button.
    9. Select "Connection test".
    10. Go to the VIERA Connect Market and locate the Netflix icon.
  • Why can't I change the format of the TV while using the internet applications?
    The [Format] button on the TV remote is disabled while you are inside of any of the internet applications of the TV.
  • Why are we discontinuing the TV Guide Service?
    In the current environment it has become commercially unreasonable to continue providing the Broadcast Data service due to, among other factors, the agreements with our network providers have been or being in the process of being terminated by April 2013 and analyses of consumer electronic reports indicating a low-level of units that utilize the Broadcast Data Service. Additionally, the majority of consumers in North America receive their broadcast signal via cable or satellite and these transmissions are in the process of being encrypted as the Federal Communications Commission has granted cable operators permission to encrypt their most basic cable programming. Cable operators in Canada are also encrypting their signal.
  • Why are there black bars on my screen when I use my SC-BTT190/195/196/490?
    BLACK BARS ON TOP / BOTTOM:
    Most movies are filmed in a format wider than your TV's 16:9 aspect ratio. Some discs adjust the picture to eliminate the borders while other discs keep the film's original format.
    When the disc's content is in wide-screen format, then black bars are displayed at the top and bottom of the picture.
    Changing the TV's FORMAT (or aspect) setting to a ZOOM mode may eliminate the bars. However, the zooming effect trims the sides of the pictures, so some content is cut off.
    BLACK BARS ON LEFT / RIGHT:
    Older content is filmed in 4:3 (old TV) format. When playing 4:3 content on your HD TV set, black bars are displayed on each side of the screen.
    To eliminate the side bars, change your TV's FORMAT (aspect) settings. For example, Panasonic TV's have a format mode called "JUST" which is specially designed to stretch a 4:3 image to fill the screen.
  • Why are some of the options in the Panasonic TV Remote 2 App grayed out?
    Options that are greyed out in the Panasonic TV Remote 2 App are not available on the TV the app is connected to.
  • Why are some of my menu options missing?
    Some menu options are not available for certain conditions or modes. For example, some menu options are only available for certain inputs.
  • Will Viera Remote work with Windows based devices?
    No.
  • Will the TV display subtitles from a separate file?
    No.
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