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What support content is available for my product?
Click on a link below that interests you the most:
- Panasonic Community - Join our Community and participate in Discussions where you can learn more about our Products. You will also be able to get advice from other members and Product Experts, as well as documents, FAQ’s, tutorials, and updates.
- Live Chat - Chat with a representative from 9am-9pm Monday-Friday and 10am-7pm Saturday/Sunday EST.
- Email Contact - For email inquiries, send them to panasonicwebcasesf@us.panasonic.com, you will receive a response within 24-48 hours.
- Parts/Accessories - Order parts and/or accessories from our supply chain, Encompass.
- Service Locator - Locate the closest Authorized repair center to you for TVs, Microwaves, Vacuums, or Massage Chairs.
- Service Request - If you need a product repaired and is NOT a TV, Microwave, Vacuum, or Massage Chair, you can use our Online Repair Request. There, you will be able to get a repair estimate, pay online, and track the repair status.
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Why is my computer unable to detect the camcorder?
Follow the steps below to correct the problem 1. After re-inserting the SD card into this unit, reconnect the supplied USB cable. 2. Select another USB terminal on the PC. 3. Connect the supplied USB cable again after restarting the PC and turning the unit on.
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Why does the product not turn on after using the wrong charger?
The Camcorder needs to be sent to the Service Center to be repaired. Click the link below and submit a new repair request:
http://shop.panasonic.com/ecom/onlineRepair/login
Note: Panasonic is not responsible for 3rd party failure
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What type of lenses do Panasonic camcorders use?
Panasonic camcorders use Leica lenses which are made out of high quality glass.
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What size SD Card can I use in my Camera?
Cameras with a manufacturing date of 2006 or before can use Standard Sd Cards ( 2GB Max ) only. Models manufactured from 2007 thru 2009 can use Standard SD Cards and SDHC Cards ( Max 32GB ) Cameras Manufactured 2010 and later can use all SD Cards up to and including SDXC cards (64GBMax ).There is no firmware update that willincrease the maximum size of the SD Card for allowable usage.
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There are vertical/horizontal lines in my LCD screen. What do I do?
We suggest you remove the battery and after a short wait, replace it. If this does correct the issue the camera will need to be sent in for service. Please click here for assistance.
Click Here.
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The LCD screen on my camera is blank. What do I do?
We suggest you remove the battery and after a short wait, replace it. If this does correct the issue the camera will need to be sent in for service. Please click here for assistance.
Click Here.
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My lens cover won't open or close. What do I do?
We suggest you remove the battery and after a short wait, replace it. If this does correct the issue the camera will need to be sent in for service. Please click here for assistance.
Click Here.
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My camera won't power on. What can I do?
If you have a second battery, try it to see if you can power on the camera. If you don't have an extra battery and you're sure the battery you have is fully charged then the camera may need to be serviced.
Click Here.
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Is this model camcorder compatible with Windows 7 or 8?
Unfortunately, this model camcorder is not compatible with Windows 7 or 8.
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Is there any way to place a protective film on the touch screen?
Yes, a protective film can be placed on the touch screen.
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Is there a camcorder that records video that does not split into multiple videos when the file size exceeds 4GB?
All of the Panasonic camcorders maximum file size is 4GB.
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Is there a camcorder that is compatible with a 128GB SDXC SD Card?
There are no camcorders compatible with a 128GB SDXC SD Card.
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Is the camcorder compatible with Mac OSX?
The camcorder is compatible with Mac OSX. To import the videos use iMovie software.
Note: Videos recorded in 1080/60p is incompatible with iMovie.
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I saw a notice on Panasonic's web site that a firmware update was available for my camera. What is a "firmware update" and is it important that I install it?
Panasonic may occasionally add a new feature to the camera, or if we discover a minor problem after the camera started selling Panasonic may issue new firmware to make the necessary changes. Any new firmware release includes a description of the changes it makes. If you are having the problem it corrects, or if you want to add the new feature, follow the instructions and install the update. You should always begin the firmware update usong a fully charged battery.
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I have used the wrong charger cable, now my camcorder doesn’t turn on. How can I fix this?
You will be required to send it to our Service Center to have the camcorder repaired. Click the below link and submit a new repair request. http://www2.panasonic.com/webapp/wcs/stores/servlet/RequestCenter?storeId=15001&catalogId=11017
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How do I fix my LCD screen when it is freely swinging in and out while in use?
You will be required to send it to our Service Center to have the camcorder repaired. Click the below link and submit a new repair request.
Click Here
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How do I combine two scenes, because when I pause the video when recording it creates a different scene?
You are able to combine both of the scenes into one by using the HD Writer software that is provided with the camcorder. To use the software however, you will require an Operating System no earlier than Windows XP
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How do I clean my camcorder?
Before cleaning, detach the battery or pull out the AC adaptor from the AC outlet, and then wipe the product with a dry soft cloth.
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How can I fix the camcorder when it beeps twice and powers off even when fully charged?
There appears to be a problem with the internal components of the unit. The camcorder needs to be serviced. Click the link below and submit a new repair request.
http://shop.panasonic.com/ecom/onlineRepair/login
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How can I fix LCD screen picture loss and vertical lines?
There appears to be a problem with the internal components of the unit. The camcorder needs to be serviced. Click the link below and submit a new repair request.
http://shop.panasonic.com/ecom/onlineRepair/login
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How can I fix a loose LCD screen?
The LCD screen is required to be serviced. The service center is where the camcorder needs to be sent. Click the link below and submit a new repair request.
http://shop.panasonic.com/ecom/onlineRepair/login
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Does the camcorder have an upgrade conversion kit or a trade in value?
There are no upgrades kits or trade in values for the camcorder. We apologize for the inconvenience.
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Does software come with this camcorder?
HD Writer VE 2.0 You can copy the motion/still picture data to the HDD of PCs or write to media such as Blu-ray discs, DVD discs or SD cards using HD Writer VE 2.0, which is the software installed in the supplied CD-ROM. Refer to the operating instructions of HD Writer VE 2.0 (PDF file) for details on how to use it.
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Can this camera be connected to a PC?
Yes, to any PC capable of recognizing a mass storage device. Windows 7/Windows Vista/Windows XP/Windows 2000/Windows Me. Mac, OS X v10.1 ~ v10.7.
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Can I view my pictures on my TV screen?
You can view pictures on a TV screen by connecting your camera to your TV with the AVcable.
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Can I use this camcorder as a webcam?
No, you cannot use this unit as Webcam.
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Can I go back and time stamp my photos after I have copied them to my PC?
If the photo was not modified in any way (including renaming it) you should be able to copy it back to the original location on the SD card and use any feature the camera would offer. Once the photo was modified or altered, this would not be possible.
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Can I get the time and date to show on my video when I import it to my computer?
Yes, the date and time is displayed under every thumbnail title. The date and time is not displayed on the video playback.
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Are there drivers available for Windows 7 or 8?
No, there are no drivers for Windows 7 or Windows 8.
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Am I able to use the Panasonic software with a different brand camcorder?
The Panasonic software was meant to be only used with videos recorded by supporting Panasonic camcorders.
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Am I able to transfer videos to the computer using the USB cable?
Unfortunately, it is not possible to transfer videos to your computer using a USB cable. A video clip can be transferred directly to your PC (Personal Computer) via a DV Interface Cable (i.LINK) using products and software from a number of video editing software companies such as Windows Movie Maker. In order to transfer videos, your PC is required to have a DV terminal.
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Am I able to add languages other than the default languages on this model camera?
Unfortunately, it is not possible to add languages on this model.
