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Genius Prestige Countertop Microwave Oven

NN-SN977S
Features

2.2 Cu. Ft. Genius Prestige Countertop Microwave Oven with Inverter Technology, One-Touch Sensor Cooking & Reheat, Stainless

Tutorials

SpecificationsExpand All

  • More Details
    • SIZE
    • Type Luxury-Full Size
    • Installation Counter Top or Built-in
    • Oven Capacity 2.2 cu. ft.
    • Cooking Power 1250W
    • Turntable Diameter 16-1/2"
    • PANASONIC TECHNOLOGY
    • Panasonic Inverter Yes
    • Genius Sensor Yes
    • DESIGN
    • Color Stainless Steel
    • Control Panel Button Panel
    • Display Panel 6-Digit Expanded Display
    • STYLE
    • Door Front Stainless Steel
    • Door Window Reflective Mirror Finish
    • Exterior Wrap Stainless Steel
    • Door Release Push Button
    • Oven Interior Epoxy
    • PERFORMANCE
    • Power Settings 10 levels
    • Multi-Stage Cooking 5 stages
    • Automatic Turntable Removable, Revolving Turntable
    • PROGRAMMABLE FEATURES
    • Sensor Cook 15 Menu Items
    • Auto Reheat Sensor
    • More/Less Control Yes
    • Inverter Turbo Defrost Yes
    • Keep Warm Yes
    • Popcorn Yes
    • Quick Minute Yes
    • Delay Start Yes
    • Timer Yes
    • SPECIFICATIONS
    • Power Requirements 120V 60Hz, 12.7A1480W, AC only
    • Cavity Dimensions (H x W x D) inches 10 15/16 x 18 7/16 x 18 1/2
    • Unit Dimensions (H x W x D) inches 14 x 23 7/8 x 19 1/16
    • Carton Dimensions (H x W x D) inches 16 5/8 x 26 5/8 x 21 1/8
    • Gross Weight 41.9 lbs
    • Weight 36.6 lbs
SEE FULL SPECS

Owner's Manuals

Owner's Manuals and Documentation

Warranty

Warranty information

FAQsFrequently asked questions about your product

  • Where can I find more support or ask questions about my product?
    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What should I check if my microwave stops working?

    Check the fuse/circuit breaker for the outlet to see if it has been tripped or blown. Check other outlets to see if there is a GFI (Ground Fault Interrupt) outlet that is on the same circuit as the outlet used for the unit and see if it needs to be reset. Connect the oven to another outlet to see if unit is still operational. If the unit is still not working, please contact a local authorized servicer for diagnosis and repair.

    Click Here for Panasonic Service Locator



    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What should I do when my microwave does not seem to be cooking food?

    Perform the Basic Power Test:

    1. Fill a Pyrex measuring cup with 8 oz. of cold water.
    2. Place cup in microwave and Press [Quick Min] button.
    3. Press [Start] button (if needed)
    4. Check to see if water has warmed up:
    a. If the water is warm, the unit is working correctly
    b. If the water is still cold, the test has failed please contact a local Panasonic
    Authorized servicer for repair.

    Click Here for Panasonic Service Locator



    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why do I need to slam the door in order for the unit to work?
    The door latch may need to be adjusted or replaced, please contact a local Authorized servicer for diagnosis and repair.

    Click Here for Panasonic Service Locator


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How do I register my Panasonic microwave oven?
    Click here for Product Registration.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Where can I get my microwave oven serviced or repaired?
    Click here for Panasonic Service Locator.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why does the cavity light not come on when I open the door?
    The oven cavity light will not come on when you open the door on a 1.2 cft model (those are models where the first numerical digit is a "6"). These models are designed to only light when in operating mode. (Check your Operating Manual for Specifications) All other models will have the light come on when the door is open. If your oven is not 1.2 cft, and the light does not come on when the door is open, please contact an authorized servicer.  Local Panasonic Authorized Servicer   Examples: NNSN671S, NNSA651S, NNSN661B/W, etc.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What does H97 or H98 Error Code mean?
    There is a failure in the Magnetron Circuit. Please contact a local Panasonic Authorized servicer.

    Click Here for Panasonic Service Locator


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What should I do when my microwave has a burning smell, smokes or fire?
    Unplug the oven and email Panasonic at consumerproducts23@us.panasonic.com



    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Where can I purchase the hardware pieces for my Microwave Oven Trim Kit? I have broken or lost a piece/s of the hardware kit. ( Applicable Trim kits model numbers: NN-TK621SS, NN-TK732SS, NN-TK932SS, NN-TK922SS, and NN-TK722SS.)
    You can purchase the hardware kit part number F107S9P00FPS from our parts distributor. The hardware kit comes with; 4 Brackets, 4 Catches, 4 Strikes, 10 small screws, and 10 large screws. These are only sold as a complete assembly and available at the following number 1-(800)-219-6203 or click here.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What is the part number of the replacement glass tray for my microwave and where can I obtain one?

    Replacement glass trays can be obtained on our website and/or through our recommended parts distributor. Below is our microwave oven to glass tray cross-reference chart, locate your oven model number in the left hand column and the right column contains the part number for the glass tray you will need to order. Click here for the Shop Panasonic site and click here for our parts distributors web site or call our parts distributor at 1-800-219-6203.

    Microwave Oven Model Number Glass Tray Part Number
    NN-H924BFW NN-H924WF NN-H924WFW NN-H934BF
    NN-H934WF NN-H935BF NN-H935WF NN-H944BF
    NN-H944BFW NN-H944WF NN-H944WFW NN-H964BF
    NN-H964WF NN-H965BF NN-H965WF NN-P994BF
    NN-P994SF NN-P994SFR NN-P994WF NN-S924BF
    NN-S924BFW NN-S924WF NN-S924WFW NN-S934BF
    NN-S934WF NN-S935BF NN-S935WF NN-S944BF
    NN-S944BFW NN-S944WF NN-S944WFW NN-S954BF
    NN-S954WF NN-S955BF NN-S955WF NN-S962BF
    NN-SD986S NN-T935SF NN-T945SF NN-T955SF
    NN-T964SF NN-T965SF NN-T975SF NN-T984SF
    NN-T985SF NN-T994SF
    F06014M00AP
    NN-G463MF NN-G463WF NN-G464MF NN-G464MM
    NN-G464WF NN-S443BF NN-S443WF NN-SN671S
    NN-SA661S NN-SA651S NN-SN651B NN-SN651W
    NN-SA631B NN-SA631W NN-SD681S NN-SN661S
    F06015Q00AP
    NN-H724BF NN-H724WF NN-H735BF NN-H735WF
    NN-H764BF NN-H764WF NN-H765BF NN-H765WF
    NN-P794BF NN-P794SF NN-P794SFR NN-P794WF
    NN-S735BF NN-S735WF NN-S744BF NN-S744WF
    NN-S754BF NN-S754BFR NN-S754WF NN-S754WFR
    NN-S755BF NN-S755WF NN-S762BF NN-SA746M
    NN-SD787S NN-SN756B NN-SN756BT NN-SN756S
    NN-SN776S NN-T735SF NN-T745SF NN-T754SF
    NN-T755SF NN-T764SF NN-T765SF NN-T774SF
    NN-T775SF NN-T784SF NN-T785SF NN-T794SF
    NN-T795SF NN-H765BFX NN-H765WFX
    F06014W00AP
    NN-H504BF NN-H504BFR NN-H504WF NN-H504WFR
    NN-H624BF NN-H624BFR NN-H624WFR NN-H625BF
    NN-H625WF NN-H635BF NN-H635WF NN-H644WF
    NN-H645BF NN-H645WF NN-H664BF NN-H664MF
    NN-H664WF NN-H665BF NN-H665WF NN-S504BF
    NN-S504WF NN-S505BF NN-S505WF NN-S532BF
    NN-S532WF NN-S533WF NN-S542BF NN-S542WF
    NN-S543BFR NN-S562BF NN-S562WF NN-S563BF
    NN-S563MF NN-S563WF NN-S592SF NN-S634BF
    NN-S634WF NN-S635BF NN-S635WF NN-S644WF
    NN-S645BF NN-S645MF NN-S645WF NN-S654BF
    NN-S654BFB NN-S654WF NN-S655BF NN-S655WF
    NN-SA646M NN-SA647B
    F06014T00AP
    NN-7508LLT NN-7508LMX NN-7558LLT NN-7558LMX
    NN-759BLT NN-759BMX NN-759WLT NN-759WMX
    NN-7898A NN-L728BA NN-L738BA NN-L829BA
    NN-L839BA NN-S749BA NN-S749BAS NN-S758BA
    NN-S758BAS NN-S758BAT NN-S758WA NN-S758WAS
    NN-S768BA NN-S768BAS NN-S768WA NN-S768WAS
    NN-S769BA NN-S769BAS NN-S769BC NN-S769LA
    NN-S769LAS NN-S769WA NN-S769WAS NN-S788BA
    NN-S788BAS NN-S788LA NN-S788LAS NN-S788WA
    NN-S788WAS NN-S789BA NN-S789BAS NN-S789WA
    NN-S789WAS NN-S859BALT NN-S859BAMX NN-S859WALT
    NN-S859WAMX NN-SD767 NN-SD767S NN-SD787S
    NN-SD797 NN-SN797S
    A06014A00AP
    NN-SD372S
    A0601BA00EP
    NN-SB646S
    12570000001002




    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Is it normal for a new (Out of the Box) Panasonic Microwave/Convection oven door to be a little  difficult to open ?
    It is normal for the microwave/convection oven door to be a little difficult to open the first time because of a cardboard spacer placed between the door and the control panel. Press the microwave's Door Release Button, then gently pull the door until it opens. Finally, remove the cardboard insert that kept the door secure during shipment.  

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why does the microwave oven, turntable continue to turn when I open the door?
    This can be caused by a malfunction of the latch switch, please contact a local Panasonic Authorized servicer for repair.

    NOTE: Due to the safety provisions that are built into all of our ovens, in the event of this malfunction, the unit is not energized and poses no risk of radiation exposure.

    Click Here for Panasonic Service Locator



    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why can't I close the door?
    This can be caused by a malfunction of the latch switch, please contact a local Panasonic Authorized servicer for repair.

    Click Here for Panasonic Service Locator


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What should I do if my microwave display is not working?
    Check to make sure unit is plugged into a working outlet by plugging in another device to determine if power is available at the receptacle.
    If power is not available at the outlet check your fuse/circuit breaker, panel.

    Note: Newer homes/buildings are generally wired with GFI (Ground Fault Interrupt) receptacles, if your building is equipped with GFI receptacles be sure to check if the circuit breaker directly on the receptacle has been tripped and requires reset.

    If you determine the outlet has power but the microwave still is not functioning, contact a local Panasonic authorized servicer for repair.

    Click Here for Panasonic Service Locator


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why doesn't  the light in my microwave  light up when in use?
    The lamp may be defective. Please contact your local Panasonic Authorized servicer.

    Click Here for Panasonic Service Locator



    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How can I prevent my popcorn from burning when cooked in the microwave?
    Make sure the proper time is selected for the particular size of the package.

    Did you know?

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why does the fuse/circuit breaker pop/trip when I use my microwave?
    Make sure no other appliances are plugged into the same outlet as the microwave, if this is not the case contact your local authorized service center.

    Click Here for Panasonic Service Locator

    NOTE: You might also consider having the outlet checked by a qualified electrician to be certain that it is functioning correctly and meets local codes for appliances.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Is a trim kit available for my microwave oven?
    You can check for available trim kits on the Panasonic Shop Site.

    Click here for available trim kits.

    Trim Kit Compatibility Chart
    Trim Kit Model # Microwave Ovens that are compatible with Trim Kit
    NN-TK621SS
    27” wide model     		NN-SN6*1S, NN-SD6*1S, NN-SA6*1S and NN-ST6*1S. (series) Note the * indicates a number is left off. Example NN-SA651S the 5 is left off from the full model number.
    NN-TK722SS
    27” wide model     		NN-SE7**S, NN-SD7**S, NN-SN7**S, and NN-ST7**S. (series)
    Note the ** indicates two numbers were left off of the model number. Example NN-SD745S the 45 is left off from the full model number.
    NN-TK732SS
    30” wide model    		 NN-SE7**S, NN-SD7**S, NN-SN7**S, and NN-ST7**S. (series)
    Note the ** indicates two numbers were left off of the model number. Example NN-SD745S the 45 is left off from the full model number.
    NN-TK922SS
    27” wide model     		NN-SE9**S, NN-SD9**S, NN-SN9**S, and NN-ST9**S. (series)
    Note the ** indicates two numbers were left off of the model number. Example NN-SD975S the 75 is left off from the full model number.
    NN-TK932SS
    30” wide model     		NN-SE9**S, NN-SD9**S, NN-SN9**S, and NN-ST9**S. (series) Note the ** indicates two numbers were left off of the model number. Example NN-SD975S the 75 is left off from the full model number.
    NN-TK903S
    27” wide model     		NN-CD989S & NN-C994S
    NN-TK913S
    30” wide model     		NN-CD989S & NN-C994S
    Note: trim kits are designed for use with Stainless Steel microwave ovens as indicated by the suffix S.



    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • I have a broken glass tray and roller ring. Where can I buy replacement parts?
    All parts for your unit can be purchased through Encompass parts.
    Click Here for Encompass


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How to do I remove the odor from inside the microwave?
    Combine 1 to 1-1/2 cups (250 - 375 ml) water with the juice and peel of one lemon in a 2 quart microwave safe bowl. Heat contents on high for 5 min.(s). After water finishes boiling, wipe interior of oven with a cloth.

    Click here for video.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What are the power requirements for Microwave ovens?
    All microwaves made for and sold in the USA are 120V 60Hz.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • My microwave still works but the light has gone out. How do I replace the lamp/bulb?
    The lamp/bulb is not a user replaceable part. We recommend that the product be repaired at a local repair center.

    Click Here for Panasonic Service Locator

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Lock is displayed on the microwave. How to I remove this?
    Press [STOP/RESET] button 3 times to unlock the unit. Or press [FUNCTION] , [5] , then [2] .

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What is Inverter Technology?
    The inverter modulates the level of energy being transmitted by the oven to achieve a consistent level. So when you set 50% power, for example, you actually get a steady stream of 50% power for the entire cooking time. The result is more evenly cooked food, defrosting without cooked edges, and even the ability to keep foods warm until mealtime.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Where can I locate the serial number of my microwave?
    Your Microwaves serial number is located on the inside door panel strip.  

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
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