OptiFlow™ Series Performance Plus Platinum Upright Vacuum

For: TVs, Microwaves, Vacuums, and Massage Chairs:

Setup Repair/Service: Click here for the Panasonic service locator.

Check Repair/Service Status: To check status of your repair you will need to contact the service center the repair was set up with.

For repairs and exchanges:
Consumer Portable Audio Products
Consumer Audio Systems
Consumer DVD Products
Consumer DVD Recorder Products
Consumer Digital Still Cameras
Consumer Camcorders
Consumer Small Appliances
Consumer Shavers
Consumer Telephones
Consumer Power Tools:

Setup Service: Click here to submit a repair request. Be sure to have your model number directly from your device and include any hyphens or suffixes ex. DMR-EZ48VK.

-OR-

Ship your product to:

Panasonic Factory Service Center
4900 George McVay Drive
Suite B; Door-12
McAllen, TX 78503

Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

Check Repair/Service Status:

Once your unit arrives at the facility, you may contact us for status at:

or If you submitted a repair request on the Panasonic Shop site click here, log into your account and click "Check Repair Status" located in the left hand menu.

-OR-
Email: panacare@us.panasonic.com
Note: Please reference your Service Job number when contacting via email. You will be contacted if there is any cost you are responsible for.