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NEW! Link-to-Cell Expandable Bluetooth 174;-Enabled DECT 6.0 Phone System, No Landline Required

Details
KX-TH1201B
Features NEW! Link-to-Cell Expandable Bluetooth 174;-Enabled DECT 6.0 Phone System, No Landline Required

SpecificationsExpand All

  • More Details
    • General Information:
    • Frequency/Technology
    • Multi-Handset Capability
    • Phone Lines
    • LCD Language
    • Channels
    • Advanced Features:
    • Link to Cell technology
    • Multi-Cell phone capability
    • Bluetooth headset capability
    • Voice Enhancer technology
    • Easy Operation (menu driven)
    • Icon Operation
    • Voice mail Message-Waiting Indicator
    • Caller ID/Phone Book:
    • Call Waiting Caller ID
    • Talking Caller ID
    • Ringer ID
    • Light-up ID
    • Caller ID Memory
    • Phone Book
    • Chain Dial
    • Phone Book Sharing
    • Basic Features:
    • Base Unit Dial Keypad
    • Speakerphone
    • Hold
    • Mute
    • Flash
    • Redial
    • Ringer Tones
    • Ringer Melodies
    • Ringer Volume Control
    • Talk Volume Control
    • Any Key Answer
    • LCD (Base Unit)
    • LCD (Handset)
    • Line Status Indicator
    • Handset Locator
    • Intercom
    • Multi-way Conferencing
    • Programmable Tone/Pulse
    • Wall Mountable
    • Lighted Handset Keypad
    • Lighted Indicator with Ringer/Message Alert
    • Out of Range Indicator
    • Battery Type
    • Low Battery Indicator
    • Headset Jack
    • Night Mode
    • Call Block
    • Registered from Function Menu/Caller List
    • Talking Phone (Talking Alarm Clock/Talking Battery Alert)
    • Voice Mail
    • Speakerphone Volume
    • Barge in (Call Share)
    • Battery Life (Talk Time)
    • Battery Life (Standby Time)
    • Charge Time
    • Belt Clip
    • COMPATIBLE CELL PHONES
    • Apple
    • Audiovox
    • LG
    • Nokia
    • Motorola
    • Panasonic
    • RIM
    • Samsung
    • Siemens
    • T-Mobile
    • SPECIFICATIONS
    • Base Dimensions (H x W x D) mm (inches)
    • Handset Dimensions (H x W x D) mm(inches)
    • Charger Dimensions (H x W x D) mm(inches)
    • Base Weight g (lbs)
    • Handset Weight w/Battery g (lbs)
    • Charger Weight g (lbs)
SEE FULL SPECS

FAQs

  • I have DSL service, will my phone be affected if I connect it on the same phone line?
    No. Digital Subscriber Line (DSL) is a service provided to connect over the internet transmitting over your local telephone line and is subsequently separated by filtering, so a DSL filter is recommended to eliminate noise on the background on your phone. Most DSL service providers would have the filters available for their subscribers, you may also check out your local electronic stores for availability. If you are not getting any service from your phone there is still a possibility of a phone line problem even if your DSL is working properly.
  • I can't hear a dial tone on my phone.
    Make sure that the base unit has power. Check if all cords are secure and plugged in properly from the wall and from the back of the base unit. Try to plug the unit to a known working jack then test again. If you have a different phone on the same line, and you are also not getting a dial tone, it is possibly a line problem. If that is the case, it is advised to contact your local phone company for further assistance.
  • I am trying to set up my phone and it says in the manual to press [OK], where is the button [OK] on my handset?
    The [OK] button is the middle soft key button. Soft keys are used in programming the phone system they are buttons that are not labeled on the Handset. They are located just below the screen on the handset and they function for whichever option is displayed on the screen.
  • I am experiencing Static and a humming noise in the background every-time I use my Panasonic phone. How do I fix it?
    If you are hearing static on your phone, reception breaks in and out or experiencing humming noise on the background while using your cordless phone, it might be caused by a transmission or electric interference, noise can also come from the phone lines, it would be best to locate the source of the interference first and a simple method of determining this would be to verify if static is heard on your other set of phones aside from the Panasonic. You can also try to relocate or plug the Panasonic phone to a different area where there is less interference. If you are subscribed to DSL service it is recommended to use a DSL filter, most DSL service providers would have the filters available for their subscribers, you may also check out your local electronic stores for availability.
  • How to add a Phonebook Entry?
    To add a phonebook item, follow these procedure:
    1. On the handset press [Phonebook]
    2. Press the soft key [ADD]
    3. Enter the name by pressing the corresponding alphabet from the numbers on the handset keypad then press [NEXT]
    4. Dial the phone number of the contact then press [NEXT]
    5. Press [SAVE] then press OFF to exit the setting
  • How much radiation do these phones output?
    This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. RF transmission power is 115 mW (max.)
  • How many items can I store on my phonebook?
    The shared phonebook allows you to make calls without having to dial manually. Any handset registered to the base unit can use the shared phonebook. You can add 50 names and phone numbers to the shared phonebook, and assign each phonebook entry to the desired group.
    Only 1 person can access the shared phonebook at a time.
  • How many handsets can be used with one main base unit?
    Up to a maximum of 6 cordless handsets can be used with one main base unit.
  • How does phonebook sharing work?
    Phone book sharing occurs automatically between handsets. It is not necessary to manually copy entries in the phone book from one handset to the other. Also, a phone book entry deleted on one handset is deleted from the other handsets as well.
  • How do I use call waiting?
    To use call waiting, you must first subscribe to the call waiting service of your service provider/telephone company. If you already have the service activated on your phone line you will hear a few beeps during a call to place the first person on hold and answer the second party, press [FLASH] OR [CALL WAIT] button on the handset. The current call is then put on hold, and the other call is answered. You can press [FLASH] OR [CALL WAIT] button to go between the two calls as often as needed.
  • How do I unblock a number from my call block list?
    To unblock a number do the following procedure:
    1. On the handset press [MENU]
    2. Press [#] [2] [1] [7]
    3. Press the [▲] or the [▼] to select your desired entry
    4. Press the softkey [ERASE], press [SELECT] on "Yes"
    5. Press [OFF] to exit the setting.
  • How do I turn on and off the auto talk feature on my handset?
    You can answer calls simply by lifting the handset off the base unit or charger. The auto talk feature will not work if the cordless handset is off the base or charger. You do not need to press [TALK]. To turn this feature on or off, follow these procedure:
    1. On the Handset press [MENU]
    2. Press the pound sign, [#] [2] [0] [0]
    3. Press [0] for off then press [SAVE] then OFF to exit operation.

    Feature needs to be set separately on each handset.
  • How do I turn off the key tone on this handset?
    The default setting is on, if you wish to turn off the key tone follow these procedure:
    1. On the handset press [MENU]
    2. Press [#] [1] [6] [5].
    3. Press [1] for ON or [0] for OFF
    4. .
    5. Press [SAVE] to save your preferred setting then press [OFF] to exit.
  • How do I set the number of rings on my phone before my mailbox picks up?
    Since it is a service provided by your phone company, you need to call your service provider for their procedure in changing your voicemail ring count.
  • How do I send my phone in for repair?
    It is recommended to exhaust all troubleshooting steps before unit is sent for repair. If the procedure won't work and the telephone was purchased within a year, ship the unit to Panasonic Exchange Center address: 4900 George McVay Drive, Suite B No.12, McAllen, TX 78503. We recommend UPS. Carefully pack in a padded shipping carton and include all accessories. Include a letter detailing the complaint, a return address and provide a day time phone number where you can be reached. P.O. Boxes are not acceptable. Keep the tracking number for your records. A copy of valid registered receipt is required under the 1 year parts and labor Limited Warranty. Refurbished replacement is to be delivered within 7-10 business days.
  • How do I scroll thru the menu selection on this handset?
    You can scroll thru the menu selection by pressing the [▲] or the [▼] button, it is the biggest button in the handset located in between the [TALK] and [OFF] button.
  • How do I reset my phone?
    To reset the phone system, unplug the main base from the electrical outlet and remove the batteries for 5 seconds. Install the batteries and replug the base. Do not reset your phone unless necessary.
  • How do I register an optional accessory handset to my existing main base unit?
    To register an accessory handset to the base unit, perform the following steps:
    1. Press [MENU]→[#] [1] [3] [0] on the handset
    2. Press and hold [LOCATOR] button on the base until base beeps
    3. Press [OK] on the handset, then wait until a long beep sounds from the handset
  • How do I properly charge my handsets?
    To ensure that the batteries charge properly, clean the charge contacts of the handset, base unit, and charger with a soft, dry cloth once a month. Clean more often if the unit is subject to the exposure of grease, dust, or high humidity. You may place the handset on its cradle after every use without damaging the batteries. Remember that the battery power is consumed whenever the handset is off the base unit or charger, even when the handset is not in use. Charge the battery(ies) provided only with the specified charger and for best performance, we recommend using the Panasonic rechargeable batteries.
    It is normal for the handset to feel warm during charging.
  • How do I order additional accessory handsets?
    To purchase additional accessory handsets please visit our website at http://shop.panasonic.com/shop/phones-and-fax-telephone-accessories.
  • How do I make a conference call on my phone?
    If you have multiple handsets, outside calls can be transferred or a conference call with an outside party can be made between handsets, to do this, perform the following steps.
    1. During an outside call, press [INTERCOM] to put the current party on hold
    2. Select the desired extension no by pressing the [▲] or [▼] button
    3. Press [TRANSFER]
    4. Wait for the other paged party to pick up the call, if the paged party does not answer the call, press the [TALK] to return to the outside call
    5. Press [Conf], to leave the conference you may press the [OFF]
  • How do I install my brand new phone?
    After you open the box of your newly purchased phone, make sure you keep your receipt to validate the warranty of your phone. Check if all items and accessories that are supposed to be included in the box is complete, such as the batteries and the line cord etc. Follow these procedure to install and set-up he unit before use.
    1. READ the operating instructions Safety precautions before use.
    2. Use only the supplied Panasonic AC adaptor PNLV226, plug the tip at the main base unit and plug the adapter directly on a power outlet without any obstruction. Ensure that the AC outlet is installed near the product and is easily accessible.
    3. Use the supplied line cord and plug the cord at the back of the base securely, and the other end needs to be plugged in your telephone jack, make sure that the cord clicks when plugging the line cord on the base and the wall jack. You may now check if you can hear a dial tone when you lift the handset from the base.
    4. Remove the handset cover at the back of the cordless handset and insert the supplied rechargeable batteries inside. Confirm you install the batteries on its correct polarities, positive (+) and negative (-).
    5. USE ONLY Ni-MH batteries AAA (R03) size.
    6. Charge the new batteries by placing the cordless handset on the cradle. Initial charging needs to be 7 hours.

    After charging the handset, you may now start programming the handsets for your preferred settings.

  • How do I forward calls from my phone to another number?
    This is a service that you can have your phone company activate on your line. The phone is compatible with this service as long as you have call forwarding subscription.
  • How do I edit my caller list?
    Once you call back an edited number, the handset which was used to call back remembers the area code and format of the edited number. The next time someone calls from the same area code, caller information is customized by the handset. For example, you can use this feature to set the handset to ignore the area code of callers in your area, so that you can call these local numbers using caller information without dialing the area code. To activate this feature, you must edit an entry in the caller list, then call that number. After that, phone numbers from that caller's area code are edited automatically. View your caller list then press the soft key [EDIT] repeatedly till the display shows your preferred telephone number format then press [CALL]
  • How do I deregister a handset which is no longer in use?
    To deregister a handset, perform the following steps:
    1. Press [MENU]→[#] [1] [3] [1] on the handset
    2. Enter [3] [3] [5][OK]
    3. Select the handset you want to cancel by pressing the desired handset(s) number
    4. Select [OK][▲]/[▼]: "YES" →[SELECT]
  • How do I change the dial mode from tone to pulse?
    To change the dial mode on the phone, do the following procedure:
    1. On the handset press [MENU]
    2. Press [#] [1] [2] [0]
    3. Select your desired setting
    4. Press [SAVE] to retain the setting
  • How do I chain dial from this phone?
    This feature allows you to dial phone numbers in the phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually. Proceed in calling the number you need to contact then, start chain dialing by pressing [Ph.book] on the handset. Select your desired entry from the phonebook items then press [CALL], the phone should automatically dial the number.
  • How can I use the mute feature?
    While mute is turned on, you can hear the other party, but the other party cannot hear you. [MUTE] is a soft key visible on the display on the handset only during a call. You can press the soft key anytime during a call. Press [MUTE] again to return to the conversation.
  • How can I switch to speaker phone on my handset?
    You can switch to speaker phone by pressing the speaker phone button on the handset and if you would want to get to the regular talk mode on the phone just press the [TALK] button on the cordless phone.
  • How can I re-register my handset?
    To register a handset, perform the following steps:
    1. Press [MENU] →[#] [1] [3] [0] on the Handset
    2. Press and hold down the locator button on the base for about 5 seconds until you hear the registration tone (If all registered handsets starts ringing, press LOCATOR again to stop, then repeat this step, procedure needs to be completed within 90 seconds
    3. Press [OK] on the handset.
  • How can I register the warranty of my phone?
    You may register your products online by going to: &lt;a target="_blank" href="https://secure2.prodregister.com/panasonic/">https://secure2.prodregister.com/panasonic/</a>. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, Telephone is warranted for a year starting from the date of purchase.
  • How can I register for the warranty of my product?
    You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.
  • Ever since I've linked my cell phone to the product, if I answer my cell phone directly, occasionally, it will silence for a few seconds at a time. Why does it do that?
    This is related to the auto connect feature. Some models of cell phones automatically mute the phone itself and, while it is connected, only use the Bluetooth connection for sound. To stop this from happening during a call, you can press [1] or [2] on the base (whichever corresponds to the cell phone you're using) so that the LED light turns red. Alternatively, to disable the feature altogether, on the handset press [MENU] [#] [6] [3] [2], and press [&#9650;] or [▼] to raise or lower the time between auto connect attempts. "Off" corresponds to manual reconnect only. To manually reconnect a cell phone to the base, just press the button on the base that corresponds to the cell phone you're using [1] or [2].
  • Does my phone have Bluetooth capability?
    Yes. This base model supports Bluetooth connectivity. Your cellular phone must be Bluetooth wireless technology compatible with this product.
    After you register a compatible cellular phone to the unit:
    1. You can use the handset to make or answer calls using a cellular line.
    2. You can get greater reception while you are on a cellular call using the handset.
    3. You can make or answer a cellular call anywhere the additional handsets are located.
    4. You can conserve the battery power of your cellular phone. (While the handset is on a cellular call, the battery of your cellular phone is being consumed. We recommend charging your cellular phone during the cellular call.)
    To use this feature, you must first register your compatible cellular phone to the base unit and connect it to the base unit. To check if your cell phone is compatible, Click here.
  • Does my model have a room monitor feature?
    No, this model does not have a room monitor feature.
  • Can I change the font size on the screen on my phone?
    No. The font size is fixed and there is no option to change it on the handset.
  • Can I change the channel of my phone?
    The product operates in the frequency range of 1.92 GHz to 1.93 GHz. The frequency is fixed and the channel cannot be changed, the telephone goes thru the bandwidth automatically.
  • Can I change the backlight timer on my phone? It keeps on turning off the back light.
    No. The handsets are preset for backlight, it is not programmable. When the handset goes idle, it will turn off the backlight to save battery charge.
  • Boost shows up on my handset. How do I get rid of it?
    The clarity booster is a feature that can improve sound clarity when the handset is used in an area where there may be interference. During an outside call, this feature is turned on automatically when necessary. When this feature is turned on, [BOOST] is displayed.
  • Are there any setup tips about the location of the main base unit in relation to range and audio quality?
    Yes. To optimize the range / audio quality, please be aware that metal objects / devices within proximity of the main base unit (less than a few feet), may block base cordless signal to reach the cordless handsets, resulting in deteriorated audio/poor sound quality:
    - Personal computer
    - Fax machine
    - External hard drive
    - Cash register
    - Metal tray for stationary
    - Metal file cabinet
    - Other metal materials
    If you experience distorted audio on the cordless handsets at extended distance/certain spots, please check for the presence of these metal objects/devices, clear them (relocate the main base unit, if necessary) and you should hear better audio afterwards.
  • Will I damage the batteries by keeping the phone on the charger?
    No. The batteries that comes with your telephone do not suffer from the same memory effect that older batteries used to have. It is safe to keep the handset on the charger whenever it is not in use. Use only the Nickel Metal Hydride rechargeable batteries. Never use Alkaline or any other types as these could damage your handset.
  • Why does my handset display "Please lift up and try again"?
    You attempted to dial from the cordless handset while located in the charger. Lift the handset out of the charger and try again. If the same error message appears on the handset after lifting the handset from the cradle, reset the handset by removing the battery from the phone then re-install them again.
  • Why do I hear an echo on my handset?
    This is normal. When you first use your phone, there may be a slight echo because the microphone is being calibrated. This will occur again if the base is disconnected from the power outlet, or after a power outage. If echo continues for several days try to reset the handset by removing the batteries from the cordless handset for a few seconds.
  • Why do I hear a series of dial tones followed by a continuous dial tone after I lift the corded handset or press [TALK] on the cordless handset?
    If your dial tone is interrupted by several short gaps or beeps your phone company is indicating the arrival of a new voice mail message. It is the signal (sometimes called "voice mail tones" or "stutter tones") sent by your phone company to let users know that a message is waiting to be retrieved. If you are subscribed to a voice mail service from your provider this is normal. Please contact your phone company so you may know the procedure on hot to retrieve those message stores on your phone company's mailbox.
  • Why do I hear a series of beeps before my dial tone?
    If your dial tone is interrupted by several short gaps or beeps your phone company is indicating the arrival of a new voice mail message. It is the signal sent by your phone company to let users know that a message is waiting to be retrieved. If you are subscribed to a voice mail service from your provider this is normal.
  • Why can I receive calls with my registered cell phone but not make them?
    To make a call using one of the cellular lines, make sure your cell phone's Bluetooth connection is active. Dial the number first, then press the [CELL] soft key just below the LCD display.
  • Which phone model series do not have the Time Adjustment feature?
    The following phone model series do not have the Time Adjustment feature: KXTG401x, KXTG402x, KXTG422x, KXTG427x, KXTG271x, KXTG272x.

    We recommend you contact your Phone Service Provider for a solution if you have one of the models mentioned above.
  • Where is the OK button?
    The handset features soft keys located right below the screen. By pressing a soft key, you can select the feature shown directly above it on the display. When you read the word [OK] on the handset, just press the corresponding soft key button below it.
  • Where can I order parts for my product?
    You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.
  • Whenever I try to make a call my handset displays "Busy". How do I fix this?
    1. The called unit is in use.
    2. Other units are in use and the system is busy. Try again later.
    3. The handset you are using is too far from the base unit. Move closer and try again.
    4. There is no handset registered to the base unit matching the handset number you entered.
  • When I answer an incoming call, I have to say "hello" several times before the other party can hear me. How can I fix it?
    Make sure that the handset is not on "MUTE". If the problem still occurs, unplug the base unit from the power outlet for 5 seconds and remove the batteries from the handset then put everything back and test the telephone. If the procedure won't work and the telephone was purchased within a year, ship the unit to Panasonic Exchange Center address: 4900 George McVay Drive, Suite B No.12, McAllen, TX 78503. We recommend UPS. Carefully pack in a padded shipping carton and include all accessories. Include a letter detailing the complaint, a return address and provide a day time phone number where you can be reached. P.O. Boxes are not acceptable. Keep the tracking number for your records. A copy of valid registered receipt is required under the 1 year parts and labor Limited Warranty. Refurbished replacement is to be delivered within 7-10 business days. To submit a repair request online, click here
  • What should I do if my handset displays "No link to base. Reconnect AC adaptor."?
    Disconnect the AC adapter from the unit, wait for 5 seconds, then reconnect. The plug may have become loose over time or may not be fully inserted. If that does not work, try re-registering the handset.
  • What should I do if my base unit does not have power and there are no lights lit?
    If your base unit is not receiving power then you can try to have the base unit plugged on a different power outlet to test. If you have multiple handsets, you can try to use the AC adapter from one of the smaller chargers and have it plugged on the base. If you have followed the steps mentioned above and you base unit still does not have power, the base unit needs service. Please refer to your operating instructions warranty page for procedure.
  • What is voice mail and how do I listen to my voice mail messages?
    Some phone companies provide a flat-rate service which includes voice mail, it is a voice mailbox system assigned to your phone line that stores telephone messages which can be retrieved at a later time. Procedure to access your voice mailbox would vary depending on the instructions of your phone company. If you do not wish to use this added service, please contact your telephone service provider to deactivate your Voice Mail subscription.
    If you have a built-in answering machine with your telephone and you prefer to use it instead of your voice mail subscription, then it is recommended to change the ring count of the Voice Mail service so that the answering system can answer the call first. To do so, consult your telephone service provider.
  • What is the warranty of this telephone?
    This Limited Warranty only applies to products purchased and serviced in the United States or Puerto Rico. This Limited Warranty is extended only to the original purchaser and only covers products purchased as new. Coverage of warranty is applied to telephone products purchased within a year which starts with the date of original purchase. Please keep a copy of the valid receipt as a requirement for the warranty coverage.
  • What is the Auto talk feature?
    Auto talk is a feature which lets you answer calls simply by lifting the handset off the base unit or charger. You do not need to press the [TALK]. The Auto talk feature will not work if the cordless handset is off the base or charger. Feature needs to be set separately on each handset.
  • What is my phone's voltage?
    Use only the supplied Panasonic AC adapter. The phone operates on 120V, 60 Hz.
  • What is FSK?
    Frequency Shift Keying or FSK is a signal used by service providers to alert you that you have a new voicemail message recorded on your assigned mailbox.
  • The screen on my handset is stuck? How do I fix this?
    Reset the handset by removing batteries for at least 5 seconds, then put them back.
  • The screen is blank on my handset. How do I fix it?
    If you can still use the handset but the screen went blank or won't turn on, you reset the handset. To do this, just remove the handset cover at the back of the cordless handset, remove the battery for a few seconds and insert the battery and close the cover.
    If procedure doesn't work, adjust the LCD contrast by following this procedure:
    1. On the handset press [MENU] [#] [1] [4] [5]
    2. Select the adjustment by pressing number 1-6
    3. Press [SAVE]
  • The date and time always changes even if I save the settings. What should I do to fix this?
    You have the "Time Adjustment" feature set to "Auto". This feature allows the unit to automatically adjust the date and time setting when caller information from your landline service is received. To use this feature, set the date and time first. To set this feature to "Manual" follow these procedure:
    1. On the handset press [MENU]
    2. Press [#] [2] [2] [6]
    3. Press [2] for manual
    4. Press [SAVE] then press [OFF] to exit the setting
  • My telephone says 'Check Tel Line' and I cannot call out. What will I do to fix this?
    The supplied telephone line cord has not been connected yet or not connected properly. Check the connections by making sure the line cord is secure. When you plug the phone line cord at the back of the phone make sure you hear it click. You can also try to have the telephone plugged on a different phone jack inside the house, if there is none, try to take it to a neighbor or friends house to be tested, to be sure you are not having a line problem.
  • My handset says "line in use". How do I clear it?
    Make sure that the base unit has power. "Line in use" is displayed if the line is currently active on a call. If you have multiple handsets, it is possible that one of them is turned on so check the rest of the handset and turn it off.
    Check if all connections are secure and plugged properly from the wall and from the back of the base unit. If none of the handsets are in use, try to unplug the base unit from the power outlet for 5 seconds then replug and test the line by calling you line using your cell phone or a different phone line.
  • My handset keypad keeps blinking.? What's wrong?
    This is normal. Please recharge handset. When the battery voltage becomes low, the battery icon on the handset LCD will blink. If you don't recharge handset battery, the LED will shut off, and the Keypad light will blink to warn you to put the handset on the charger.
  • My handset displays, "Please lift up and try again".
    You attempted to dial from the cordless handset while located in the charger. Lift the handset out of the charger and try again. If the same error message appears on the handset after lifting the handset from the cradle, reset the handset by removing the battery from the phone then re-install them again.
  • My handset displays "Missed call" calls". How do I clear it?
    You received a call that was unanswered, but the caller didn't leave a message, or left a message in voice mail. On the handset press [VIEW CID] then scroll the list by pressing [&#9650;] or [▼] then press OFF.
  • My Caller ID is not working on my phone. How do I fix it?
    You must confirm that your Caller ID service is working properly from your phone company and the best way for you to verify is to check other Caller ID compatible phones in the house. If the rest of your other phones is not showing the caller ID number as well, it is recommended to call your phone company. If problem is only happening on your Panasonic phone then have the phone plugged in on a different phone jack to test, you may also change the line mode setting on your phone if it doesn't work. To change line mode, on your handset press [MENU] [#] [1] [2] [2] then change setting from default "B" to "A" then press [SAVE] then [OFF].
  • My caller ID information is displayed late.
    Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use. If the unit does not work properly, contact an authorized service center.

    CAUTION: To avoid permanent damage, do not use a microwave oven to speed up the drying process.
  • My caller ID information is displayed late.
    Depending on your service provider or telephone company, the unit may display or announce the caller's information at the second ring or later. Move closer to the base unit.
  • Missed calls are appearing on my screen. Why?
    If a call is not answered on a specific handset, the unit treats it as a missed call. The display shows "Missed call". This lets you know if you should view the caller list to see who called while you were away. You can clear the message from the handset by viewing your caller list.
  • If I buy two bases attached to the same phone number, will I be able to call one base (or its handsets) with the other?
    No. Only intercom calling among handsets registered to the same base are possible.
  • I want to talk to 2 external numbers on my one line phone. What is "three way calling" and how do I perform this?
    A Three way call is a phone call in which the person who is calling wishes to talk to two other parties. It is a service offered by phone companies which allows you to call a party and by pressing the [Flash] button it allows you to receive another dial tone to call another phone number. Pressing [Flash] again will join all three parties together.
  • I took the batteries out of the handset just for a second and when I put them back in, the low battery icon flashes and the screen displays "charge for 7h". Is this normal?
    This is normal. When the batteries are taken out, the handset loses track of how much the batteries are charged. You may use the phone normally, but the battery indication will not be accurate until charged for about 7 hours.
  • I hear a series of beeps before my dial tone. Is this normal?
    If your dial tone is interrupted by several short gaps or beeps your phone company is indicating the arrival of a new voice mail message. It is the signal sent by your phone company to let you know that a message is waiting to be retrieved. If you are subscribed to a voice mail service from your provider this is normal. Please contact your phone company so you may know the procedure on hot to retrieve those message stores on your phone company's mailbox.
  • I have programmed the date and time on my phone but the information changes. Why does the date and time change automatically?
    If you are subscribed to Caller ID from your phone company, the unit's date and time setting will be automatically adjusted when caller information is received. If you do not wish for this feature to work, press [MENU] [#] [2] [2] [6] on the handset, then press [0] to select "Manual" and press [SAVE]
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