Images KX-TG9382T, , HeroImage
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2-Line DECT 6.0 Expandable Digital Cordless Answering System with 2 Handsets

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KX-TG9382T
Features

2-Line DECT 6.0 Expandable Digital Cordless Answering System with 2 Handsets

SpecificationsExpand All

  • More Details
    • GENERAL
    • Color
    • Channels
    • Multi Handset (Capability)
    • Handset Locator
    • No. of Phone Lines
    • Frequency
    • System
    • Shipment Battery
    • Battery Life (Talk)
    • Battery Life (Standby)
    • Charge Time
    • Basic Functions
    • LCD Backlit Color
    • LCD (Handset)
    • Talk Volume
    • Speakerphone Volume
    • Ringer Volume
    • Ringer Pattern (Tone+Melody)
    • Light-Up Indicator/Ringer Color (LED)
    • Belt Clip
    • Redial Memory
    • Intercom (Handset to Handset/Handset to Base)
    • Conference Call
    • Any Key Answer/Talk
    • Barge In (Call Share)
    • Clock/Alarm
    • Wall Mountable
    • Silent Mode
    • Function Menu Default
    • Number of LCD Language Display
    • Caller ID/Phonebook
    • Caller ID Compatible
    • Caller ID Memory
    • Phonebook Memory (Name and Number)
    • Chain Dial
    • Ringer ID
    • Voice Mail Features
    • Call Waiting Caller ID
    • Voice Mail
    • Answering Machine Features
    • Answering Machine
    • Recording Time (ICM+OGM)
    • Weight & Dimensions
    • Base Dimensions H x W x D (in.)
    • Handset Dimensions H x W x D (in)
    • Charger Dimensions H x W x D (in.)
    • Base Weight (lbs.)
    • Handset Weight (lbs.)
    • Charger Weight (lbs.)
    • Optional Handset
    • Bluetooth Headset Capabilities
    • Bluetooth Headset Volume
    • Phonebook Copy from Cellular via Bluetooth
    • Set PIN
    • Hold
    • Mute
    • Flash
    • UPC 037988481927
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Owner's Manuals

Owner's Manuals and Documentation

Warranty

Warranty information

FAQsFrequently asked questions about your product

  • Where can I find more support or ask questions about my product?
    Click Here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What should I do if my product needs service?

    If you have a TV, Microwave, Vacuum, or Massage Chair Click Here to locate an Authorized Servicer in your area.

    For repairs and exchanges of all other products:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Email: panacare@us.panasonic.com

    Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.

  • How do I clear 'New Voicemail' on my handset's display?
    Your telephone is alerting you that you have a new voice message from your phone company's assigned Voice mailbox. Procedure to access your voice mailbox would vary depending on the instructions of your phone company / service provider. Once you listen to your new messages, "New Voicemail" should be cleared from the handset.

    Note: If the handset still indicates there are new messages even after you have listened to all new messages, turn it off by pressing and holding [#] until the handset beeps.
  • What is FSK?
    Frequency Shift Keying or FSK is a signal used by service providers to alert you that you have a new voicemail message recorded on your assigned mailbox.
  • Can I block calls using my phone?
    Some models will allow you to block calls. Caller ID service is required to identify phone numbers to match what you have stored on the call block list. Some units are capable of blocking up to 250 phone numbers, if you have more than 250 numbers to block then subscribing to a call block service from you phone company is an option. Please refer to the operating manual for additional information.
  • Why is the Caller ID not working?
    You must confirm that your Caller ID service is working properly from your phone company and the best way for you to verify is to check other Caller ID compatible phones in the house. If the rest of your other phones is not showing the caller ID number as well, it is recommended to call your phone company. If problem is only happening on your Panasonic phone then have the phone plugged in on a different phone jack to test, you may also change the line mode setting on your phone if it doesn't work.

    To change line mode, on your handset:
    1. Press [MENU] [#] [1] [2] [2]
    2. Change setting from default "B" to "A"
    3. Press [SAVE] then [OFF]
  • How do I store the phone numbers that I want to block on my telephone?
    To manually block a number:
    1. Press the [MENU] [#] [2] [1] [7] on the handset
    2. Press [ADD]
    3. Enter the phone number you want blocked
    4. Press [SAVE]

    To store block number from caller list:

    1. Press [MENU] [#] [2] [1] [3]
    2. Scroll to the number to be blocked
    3. Press [SAVE]

    Note: If you do not want the first ring from a phone number on the call block list to sound, turn the first ring setting to "Off". Follow this procedure on the handset:

    1. Press the [MENU] [#] [1] [7] [3]
    2. Select "ON"
    3. Press [SAVE]

    For additional information, please refer to the Operating Manual.

  • How do I unblock a number from my phone?

    To unblock a number do the following procedure:

    1. On the handset press [MENU] [#] [2] [1] [7]
    2. Press the [▲] or the [▼] to select your desired entry
    3. Press the softkey [ERASE]
    4. Press [SELECT] on "Yes"
    5. Press [OFF] to exit the setting.
  • Can I access my answering machine while I am away from home?
    Yes. You can access the answering machine remotely by dialing your phone number on any touch tone phone to call it and as soon as you hear your greeting message play, enter your mailbox password or remote code and follow the voice prompt, as soon as you are done listening to your messages you can hang up.
  • How can I turn on the audible message alert to notify when I have a new message on the answering machine?
    Some models have this feature to allow the base unit to beep to inform you of a new message arrival when new messages are recorded. The base unit beeps 2 times every minute until you listen to the messages, if the "Base unit beep" setting is turned on. The default setting is "Off".
    To activate the feature follow these procedure:
    1. Press [MENU] [#] [3] [3] [9]
    2. Select the desired setting, "ON" or "OFF"
    3. Press SAVE then the OFF button
  • How do I remotely turn on my unit's answering machine using a touch-tone telephone?
    Dial your phone number and let the phone ring until the answering machine picks up.
  • Why does my answering machine says "Memory Full"?
    The error message indicates that the answering machine's maximum recording time was reached. You need to erase messages from your answering machine for it to start recording new messages again. The ANSWER ON indicator on the base unit flashes rapidly when you have reached maximum capacity.
  • Does my phone have Bluetooth capability?
    Yes, some models supports Bluetooth connectivity. Your cell phone must be Bluetooth capable. After you pair the cell phone to the telephone, you will be able to do one or more of the following:

    Use any of the handset to make or answer calls
    Copy the phonebook items from your cell phone to the telephone
    Register a Bluetooth headset for hands-free conversation

    Cell Phone Compatibility Chart
  • Why do I hear an echo on my handset?
    This is normal. When you first use your phone, there may be a slight echo because the microphone is being calibrated. This will occur again if the base is disconnected from the power outlet, or after a power outage. If echo continues for several days try to reset the handset by removing the batteries from the unit for a few seconds.
  • Why can't I hear the dial tone?
    Make sure that the base unit has power. Check if all cords are secure and plugged in properly from the wall and from the back of the base unit. Try to plug the unit to a known working jack then test again. If you have a different phone on the same line, and you are also not getting a dial tone, it is possibly a line problem. If that is the case, it is advised to contact your local phone company for further assistance.
  • Why does the handset display "Check Tel Line", "Check tel line 1", or "Check tel line 2"?
    Check the connections by making sure the supplied phone line is securely plugged into the back of the phone and wall jack. You can also try to plug the phone into a different phone jack inside the house or at a friends house to test that you are not having a line problem.
  • Why does the handset display "No Link to base. Reconnect AC Adapter"?
    Disconnect the AC adapter from the unit, wait for 5 seconds, then reconnect. The plug may have become loose over time or may not be fully inserted. If that does not work, try re-registering the handset.
  • Why does the phone display "Line in Use" or "Busy"?
    Someone might be using the line. If you have multiple handsets, please check to see if the other handsets were properly hung up or in the charger. If you have already done this, and the error "Line in use" is still appearing on the phone, check any other phones are getting a dial tone.

    If the problem persists, follow these procedure:
    1. Unplug your Panasonic phone both from the phone jack.
    2. Try relocating the telephone on a different phone jack inside the house.
    3. Try using a different line cord if you have any other available.
    4. Try using the phone at a friend or neighbors house.
  • How do I deregister a handset which is no longer in use?
    To deregister a handset, you will need to follow the below steps: Press [MENU] [#] [1] [3] [1]

    To deregister a handset, you will need to follow the below steps:

    1. Press [MENU] [#] [1] [3] [1]
    2. Press [▲]/[▼] to select the handset
    3. Press [SELECT]
    4. Press [▲]/[▼] to select "YES"
    5. Press [SELECT] to deregister the handset
    Enter [3] [3] [5] [OK] Select the handset you want to cancel by pressing the desired handset(s) number Select [OK] [▲]/[▼]: "YES" [SELECT]
  • How do I adjust incoming ringer volume?
    To adjust the ringer volume of the handset or Base unit. Press [+] or [-] on the base or [▲] or [▼] on the cordless handset repeatedly to select the desired volume while the unit is ringing for an incoming call.
  • Can I change the channel of my phone?
    The frequency is fixed and the channel cannot be changed, the telephone bandwidth is selected automatically.
  • Can I change the font size on the display of my phone?
    No. The font size is fixed and there is no option to change it.
  • Can I change the language display on my cordless phone from English to Spanish?
    Yes, you may change the language from English (default) to Spanish.

    Depending on the model, you will need to follow the below options:

    OPTION #1
    1. Press [MENU] [#] [1] [1] [0]
    2. on the handset
    3. Press your [▲] or your [▼] to select your desired setting
    4. Press [SAVE] then OFF

    OPTION #2

    1. On the handset press [MENU]
    2. Press the [▲] or [▼] to scroll to "INITIAL SETTINGS" then press [OK]
    3. Press again the [▲] or the [▼] to scroll to "DISPLAY SETTINGS" then press [OK]
    4. Scroll again by pressing the [▲] or [▼] repeatedly to get "CHANGE LANGUAGE" then press [OK]
    5. Select setting by pressing the [▲] or [▼] then press [OK] then [OFF]

    For further assistance, please refer to the Operating Manual.

  • Can I record a different greeting message for Line 1 and Line 2?
    Yes, greeting messages can be recorded in one of the following ways:

    - For line 1 and line 2 with different greetings (2 minutes max. for each greeting). Select "Line 1" or "Line 2" when prompted to selected desired line.
    - For line 1 and line 2 with the same greeting (2 minutes max.). Select "Line1&Line2". When prompted to select desired line.
  • Can I set ringer not to ring for a certain period of time in the day on a handset?
    Yes. The Silent or Night mode feature will allow you to select a span of time during which the handset or base will not ring for outside calls. This feature is useful for instances when you do not want to be disturbed, for example, while sleeping. Make sure that before you activate this feature, you have already set your date and time on your phone. Silent mode can be set independently for each base unit and handset.

    To turn on feature:
    1. On the handset press [MENU] [#] [2] [3] [8]
    2. Press [▲] or [▼] to select "ON"
    3. Press [SAVE]

    To set the on/off time:

    1. Press [MENU] [2] [3] [7] to display time option
    2. Enter time period
      • Use the keypad to enter the time
      • Use the arrows to move the cursor to make corrections
    3. Press [SAVE] to complete the setting
  • Can I wall mount this phone?
    Some models will allow you to mount the base unit to the wall. Please refer to your Operating Manual for additional information.
  • Could I use any regular not-rechargeable AAA batteries with this product?
    No. Use ONLY Ni-MH batteries AAA (R03), which is specified in the operating instruction book. WARNING: DO NOT USE ALKALINE OR HEAVY DUTY BATTERIES.
  • How do I chain dial from this phone?
    To auto dial a number:
    1. Press the Phonebook icon or [Ph. Book] button on the handset or base
    2. Select your desired entry from the phonebook
    3. Press [OK] or [CALL]
  • How do I make a conference call with Line 1 and Line 2 on the handset or base unit?
    During an outside call.
    1. Press [HOLD].
    2. To answer a 2nd call, press [LINE1] or [LINE2]
      To make a 2nd call, press [LINE1] or [LINE2], then dial the phone number.
    3. When the 2nd call is connected, press [MENU], then press [SELECT] for "Conference" to start the conference call.
    4. To hang up only one line, press [LINE1] or [LINE2] for the party which you want to continue talking.
  • How do I remove Boost from showing up on my handset?
    The clarity booster is a feature that can improve sound clarity when the handset is used in an area where there may be interference. During an outside call, this feature is turned on automatically when necessary. When this feature is turned on, [BOOST] is displayed.
  • How do I turn on and off the auto talk feature on my handset?
    Depending on your model , To turn on or off the Auto Talk feature follow one of the below options:

    OPTION #1
    1. On the handset press [MENU]
    2. Press the [▲] or the [▼] button to scroll to "Initial Setting" and press [OK]
    3. Press the [▲] or the [▼] button to scroll to "Auto Talk" and press [OK]
    4. Press the [▲] or the [▼] button to scroll to select ON or OFF then press [OK] to save selection

    OPTION #2

    1. On the handset press [MENU]
    2. Press the [▲] or the [▼] button to scroll to "Handset Setting" and press [OK]
    3. Press the [▲] or the [▼] button to scroll to "Other Settings" and press [OK]
    4. Press the [▲] or the [▼] button to scroll to "Auto Talk" Select "ON" or "OFF" then press [OK] to save selection
  • How much radiation does the phone output?
    This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. RF transmission power is 115 mW (max.)
  • Is this phone hearing aid compatible?
    Yes. The phone system passes the FCC requirement no. 68 and it also complies to the "TIA-1083" standard. Phone has have reduced noise and interference when used with T-Coil equipped hearing aids and cochlear implants.
  • Messages are announced out loud, how do I turn off call screening?
    To Turn off the Call Screen Feature, depending on your model you will need to follow the below steps:

    OPTION #1
    1. Press [GREETING CHECK] on the base
    2. Hold down the [▼] until the base beeps
    OPTION #2
    1. On the base or the handset, Press [MENU] [#] [3] [1] [0]
    2. Use your [▲] or your [▼] to select "Off"
    3. Press [SAVE]
  • My handset is not charging. What can I do?
    First make sure you are using the Rechargeable batteries that came with the unit. The correct part number is HHR-4DPA. Try charging the handset on the base charger. If that works, make sure the charging cradle is connected to the AC Adaptor, and the AC Adaptor is firmly plugged into the wall. Have you taken the batteries out of the handset recently. This will reset the battery indicator, so even though the batteries may be fully charged, the indicator will show low battery. Place the handset on the charging cradle for 7 hours to show full battery. Also, be sure the batteries are inserted properly. The '+' terminal should be showing at the top of the right battery and the bottom of the left battery.
  • What can I do if liquid or other form of moisture has entered the handset/base unit?
    Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use. If the unit does not work properly, contact an authorized service center.

    CAUTION: To avoid permanent damage, do not use a microwave oven to speed up the drying process.
  • What is "three way calling" and how do I perform this?
    This service may be offered by phone companies which allows you to call a party and by pressing the [Flash] button and allows you to receive another dial tone to call another phone number. Pressing [Flash] again will join all three parties together.
  • What is the limitation for characters for a phonebook contact?
    The phone will accept up to 16 characters for the name entry. Depending on your model, the limit for the phone number entry may vary from 24-32 digits. Please refer to your operating manual for details.
  • What is the recommendation for the location of the telephone base unit?
    To optimize the range and/or audio quality, please be aware that metal objects and electronic devices/appliances within proximity of the main base unit, may block the signal from reaching the handsets. Note: Panasonic Model# KX-TGA405 Range Extender may be used to increase the distance. Please refer to the Phone System Operating Manual for compatibility.
  • What kind of batteries can I use for my handset?
    The handsets uses Ni-MH (nickel metal hydride) type rechargeable AAA batteries. To order replacement battery, please click here or contact 1-800-332-5368. The Panasonic rechargeable AAA batteries are recommended for best cordless handset performance. Never use Alkaline or any other types as these could damage your handset.

    Note: Some handsets will display "Insert battery", "Use rechargeable battery", or "Don't use this battery" if the batteries needed to be replaced or the incorrect batteries have been used.
  • What should I do if my base unit does not have power and there are no lights lit?
    If your base unit is not receiving power ensure you are using the correct AC adapter for the base unit. If the problem persists then you can try plugging it into a different power outlet to test. For units with multiple handsets, you can use the AC adapter from one of the smaller chargers and plug into the base to test. If you have followed the steps mentioned above and your base unit still does not have power, the telephone system may need service. Please refer to your operating instructions warranty page for details.
  • Which handsets will alarm when the Alarm feature is set?
    Only the handset that was programmed for the Alarm will sound. If you would like others to sound, you would need to set up the Alarm feature on each handset.
  • Why does the handset display "Charge for 7h" when I remove and reinsert the batteries?
    This is normal. When the batteries are taken out, the handset loses track of how much the batteries are charged. You may use the phone normally, but the battery indication will not be accurate until charged for about 7 hours.
  • Why does the handset display "Please lift up and try again"?
    You attempted to dial from the cordless handset while located in the charger. Lift the handset out of the charger and try again. If the same error message appears on the handset after lifting the handset from the cradle, reset the handset by removing the battery from the phone then re-install them again.
  • Why is the handset display blank?
    Adjust the LCD contrast by following this procedure:
    1. On the handset press [MENU] [#] [1] [4] [5]
    2. Select the adjustment by pressing number 1-6
    3. Press [SAVE]
    If you still have an issue, you need to reset the handset by remove the batteries for a few seconds.
  • Why is the keypad flashing / blinking on my handset?
    You will need to recharge handset. When the battery voltage becomes low, the battery icon on the handset LCD will be flashing in the display then the handset display will shut off, and the Keypad lights will flash to warn you that the handset needs to be charged.
  • Will I damage the batteries by keeping the phone on the charger?
    No, it is safe to keep the handset on the charger whenever it is not in use. Use only the Nickel Metal Hydride rechargeable batteries. Never use Alkaline or any other types as these could damage your handset.
  • Will my two Panasonic Phone System be able to intercom each other?
    No.
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