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overview

2-Line DECT 6.0 Expandable Digital Cordless Answering System

Details
KX-TG9381T
Features

2-Line DECT 6.0 Expandable Digital Cordless Answering System

Features

2-Line Operation

Perfect for home or business, two-line operation means you can conference in two outside lines to have a three-way conversation. Or place your current call on hold to make another call.

DECT 6.0 Technology

Engineered to work in 1.9GHz frequency, our DECT 6.0 phones won't conflict with common wireless devices such as 2.4GHz routers, wireless keyboards and mousse, microwave ovens and other household items. And because its digital, you'll enjoy long range and clear sound while deterring eavesdropping.

Phonebook Transfer from Cell Phone via Bluetooth

Transfer up to 600 names and numbers from your cell phone to the built-in directory via Bluetooth. Perfect for business people who add to their cell phone directory and need a simple way to transfer the contacts to their office phone directory.

Bluetooth Headset

Keep the conversation going and your hands free. Perfect for those times when youre talking, but need to walk around your office or home, open drawers, flip through files or write. Enjoy unprecedented freedom that you can't get from a speakerphone.

Silent Mode

Now you can program each handset to ring or not at your discretion. For example, before you go to sleep, set the bedside handset to Silent Mode so that it won't ring for the duration of your slumber. In the mean time, the handset in another room is unaffected, and rings as usual.

Digital Answering System

SpecificationsExpand All

  • MORE DETAILS
    • Color
    • Multi Handset (Capability)
    • Handset Locator
    • No. of Phone Lines
    • System
    • Shipment Battery
    • Battery Life (Talk)
    • Battery Life (Standby)
    • Charge Time
    • LCD Backlit Color
    • LCD (Handset)
    • Hold/Soft Key
    • Talk Volume
    • Speakerphone Volume
    • Speakerphone Volume(Handset)
    • Ringer Volume
    • Ringer Pattern (Tone+Melody)
    • Light-Up Indicator/Ringer Color (LED)
    • Belt Clip
    • Redial Memory
    • Mute/Flash Buttons
    • Intercom (Handset to Handset/Handset to Base)
    • Conference Call
    • Any Key Answer/Talk
    • Barge In (Call Share)
    • Clock/Alarm
    • Wall Mountable
    • Silent Mode
    • Number of LCD Language Display
    • Caller ID Compatible
    • Caller ID Memory
    • Phonebook Memory (Name and Number)
    • Chain Dial
    • Ringer ID
    • Call Waiting Caller ID
    • Answering System
    • Voice Mail
    • Recording Time (ICM+OGM)
    • Remote Operation/Turn On
    • Base Dimensions H x W x D (in.)
    • Handset Dimensions H x W x D (in)
    • Charger Dimensions H x W x D (in.)
    • Base Weight (lbs.)
    • Handset Weight (lbs.)
    • Charger Weight (lbs.)
    • Optional Handset
    • Bluetooth Headset Capabilities
    • Bluetooth Headset Volume
    • Phonebook Copy from Cellular via Bluetooth
    • Set PIN
    • UPC
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Reviews

KX-TG9381T is rated 2.8 out of 5 by 8.
Rated 4 out of 5 by from Almost Great Generally speaking the system has done exactly what we wanted it to. Clarity and range are good. It is fairly straightforward to set up and use. The manual had to be referenced a few times (not meant as a criticism), but the necessary answers were in it. The system would have gotten a 5 with a few features. 1) Have a way for handsets to get more default settings from the base station. Most important would be for the base station to manage the phone book and distribute that to the handsets. 2) Base Station: Pushing the Line1/Line2 buttons will initiate a call on that line, but you cannot disconnet by pushing the same button. You have to push SpeakerPhone or the Bluetooth headset disconnect depending on which is currently active. There should be a consistent absolute way to disconnect, and the lighted Line1/Line2 buttons are the obvious choice. 3) Phone book works but needs a real speed dial, even if it was limited to 0 - 9. Pushing a number brings up the entry whose first letter corresponds. Of course there could be many entries, so then you have to scroll. It might take 5 or six key presses to a) access the phone book; b) select a starting letter; c) scroll etc. 4) Line Select. In Auto mode only Line 1 can be the default. Would be nice on a 2 line system to have Auto 1 and Auto 2 in addition to Line 1 and Line 2. That way the Base station or a handset could activate either line by default.
Date published: 2012-12-14
Rated 1 out of 5 by from so disappointed After owning 2 Panasonic 2 line cordless phones that I loved, purchasing the 3rd came with little thought. BUT - this one is difficult to navigate. Caller ID is accessible after a series of button presses instead of just the up down arrow as in past phones. No indicator light on handset for new messages, ring tones are scary and loud...esp for an office setting. SO SORRY I BOUGHT THIS. I have to pay a restocking fee to send it back so I am stuck. Design team dropped the ball on this one.
Date published: 2012-07-24
Rated 2 out of 5 by from disappointing I purchased the expandable 2 line cordless with multiple handsets for home and office. Also purchased a bluetooth headset. headset can be used only with base unit and within 33 feet of base. I believed that I would be able to use the headset in conjunction with the handsets as well as the base. This is worthless to me.
Date published: 2012-02-02
Rated 2 out of 5 by from Incompatible with Plantronics I purchased this phone for home use and wanted the bluetooth capability for connecting to a wireless headset. I purchased a Plantronics Voyager PRO headset and the phone would not pair with it. I also tried a second Plantronics headset, which also did not pair. I spoke to Technical Support and they said that the headsets are apparently not compatible and said I needed to try a different brand. They could not provide a list of known compatible headsets or known incompatible headsets. I am very unhappy that they could not provide better support and that Plantronics headsets (one of the most well known headset makers) would not be compatible.
Date published: 2010-08-30
Rated 5 out of 5 by from awesome phone superb quality all around
Date published: 2010-08-24
Rated 2 out of 5 by from Not Good Enough! This would have been an awesome 2-line phone system...but it missed the mark, big time!!! Good: Range, battery replacement (2-AA), rugged design. Ability to use a bluetooth headset with the base, belt clip and wired headphone jack. Bad: NOT COMPATIBLE WITH IPHONE!!?? YOU'VE GOT TO BE KIDING ME!!! The phonebook transfer is a very cool thing, if you're a business person who doesn't happen to have the most popular smart phone on the planet!! literally 1000's of apps for the I-phone...many for BUSINESS CLIENTS, but it's not compatible with this Panasonic unit...NOT AT ALL!! Therefore, this is a worthless feature to MOST PEOPLE!! Also, the neat little light on top of each handset only tells you if your charging the phone (duh!), it will NOT tell you if you have messages waiting, like the competition does....Menu's do require more button pushes to navigate, but it's not that bad. Also, it's cool that you can use AA replacement batteries, but they don't last as long as the competition's, and you don't get any warning that the battery is about to go! Also, you can ONLY use a bluetooth headset from the base...NOT THE HANDSETS. So, you have to be in the same room as the base, a simi-worthless feature. Finally, the handset will tell you if you are linked to base (i.e. you have a signal), but the competition actually gives to "signal strength"...very cool!!
Date published: 2010-01-08
Rated 3 out of 5 by from Bluetooth Support Limited I bought this phone with high hopes. I've wanted a lan-line phone with support for bluetooth headset for a while now. 2 things: The bluetooth headset only works with base unit, ok if you're in the office area only. You have to use base unit to make the calls though. Less freedom than having it paired with the handset, which is what I wished for. 2nd, no support for iPhone. iPhone simple bluetooth does not support phone book transfer. So I tried it on my old Razr phone. Razr phone can only send 1 contact at a time - not worth the wait. So Panasonic, which phones support this complete, pain-free phonebook transfer? How about an app to sync from Outlook to the base unit over bluetooth? My old Panasonic phone has USB support, ability to transfer contacts over USB from an app Panasonic provided, plus it has color screen, custom ring tones, and more. Like the newer style phone and bluetooth, but it doesn't help if I cannot transfer my phonebook!
Date published: 2009-10-09
Rated 3 out of 5 by from Wish They had a 1-Line Model w/ Talking CID This seems like a nice phone. It would have been nicer witht he addition of Talking CID, and available in a single line model.
Date published: 2009-09-08
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Support

Owner's Manuals
FAQs
  • What support content is available for my product?

    Click on a link below that interests you the most:

    • Panasonic Community - Join our Community and participate in Discussions where you can learn more about our Products. You will also be able to get advice from other members and Product Experts, as well as documents, FAQ’s, tutorials, and updates.

    • Live Chat - Chat with a representative from 9am-9pm Monday-Friday and 10am-7pm Saturday/Sunday EST.

    • Email Contact - For email inquiries, send them to panasonicwebcasesf@us.panasonic.com, you will receive a response within 24-48 hours.

    • Parts/Accessories - Order parts and/or accessories from our supply chain, Encompass.

    • Service Locator - Locate the closest Authorized repair center to you for TVs, Microwaves, Vacuums, or Massage Chairs.

    • Service Request - If you need a product repaired and is NOT a TV, Microwave, Vacuum, or Massage Chair, you can use our Online Repair Request. There, you will be able to get a repair estimate, pay online, and track the repair status.
  • How can I transfer contacts from one telephone system to another?
    The transfer phone book feature only applies to Bluetooth enabled (Link2Cell) models and only allows transferring contacts from your cellular phone to the Panasonic phone system.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How do I clear New Voicemail on my handsets display?
    Your telephone is alerting you that you have a new voice message from your phone companys assigned Voice mailbox. Procedure to access your voice mailbox would vary depending on the instructions of your phone company/service provider. Once you listen to your new messages, "New Voicemail" should be cleared from the handset.

    Note: If the handset still indicates there are new messages even after you have listened to all new messages, turn it off by pressing and holding [#] until the handset beeps.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Are Panasonic phones hearing aid compatible?
    Yes.Our phone systems pass the FCC requirement no. 68 andalso comply to the "TIA-1083" standard. Our phoneshave reduced noise and interference when used with T-Coil equipped hearing aids and cochlear implants.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why is the Caller ID not working?
    You must confirm that your Caller ID service is working properly from your phone company and the best way for you to verify is to check other Caller ID compatible phones in the house. If the rest of your other phones is not showing the caller ID number as well, it is recommended to call your phone company. If problem is only happening on your Panasonic phone then have the phone plugged in on a different phone jack to test, you may also change the line mode setting on your phone if it doesnt work.

    To change line mode, on your handset:
    1. Press [MENU] [#] [1] [2] [2]
    2. Change setting from default "B" to "A"
    3. Press [SAVE] then [OFF]


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What can I do if liquid or other form of moisture has entered the handset/base unit?
    Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use. If the unit does not work properly, contact an authorized service center.

    CAUTION: To avoid permanent damage, do not use a microwave oven to speed up the drying process.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How do I view, add, block, and unblock numbers?
    Add numbers to my blocked list of numbers:

    To manually block a number:
    1. Press the [MENU] [#] [2] [1] [7] on the handset
    2. Press [ADD]
    3. Enter the phone number you want blocked
    4. Press [SAVE]

    To store block number from caller list:

    1. Press [MENU] [#] [2] [1] [3]
    2. Scroll to the number to be blocked
    3. Press [SAVE]

    Note: If you do not want the first ring from a phone number on the call block list to sound, turn the first ring setting to "Off". Follow this procedure on the handset:

    1. Press the [MENU] [#] [1] [7] [3]
    2. Select "ON"
    3. Press [SAVE]

    For additional information, please refer to the Operating Manual.


    View the numbers I have blocked:

    To view the block list do the following procedure:
    1. On the handset press [MENU] [#] [2] [1] [7]
    2. Press the [▲] or the [▼] to view numbers that are blocked.
    3. Press [OFF] to exit the setting.
    For additional information, please refer to the Operating Manual.

    Blocking numbers of calls I do not wish to receive:

    Some models will allow you to block calls. Caller ID service is required to identify phone numbers to match what you have stored on the call block list. Some units are capable of blocking up to 250 phone numbers, if you have more than 250 numbers to block then subscribing to a call block service from you phone company is an option.

    For additional information, please refer to the Operating Manual

    Unblocking numbers I no longer wish to block:

    To unblock a number follow this procedure:

    1. On the handset press [MENU] [#] [2] [1] [7]
    2. Press the [▲] or the [▼] to select your desired entry
    3. Press the soft key [ERASE]
    4. Press [SELECT] on "Yes"
    5. Press [OFF] to exit the setting.
    For additional information, please refer to the Operating Manual.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • I have programmed the date and time on my phone but the information changes. Why does the date and time change automatically?
    If you are subscribed to Caller ID from your phone company, the units date and time setting will be automatically adjusted when caller information is received. If you do not wish for this feature to work, press [MENU] [#] [2] [2] [6] on the handset, then press [0] to select "Manual" and press [SAVE]
    KX-PRD262
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    If you are subscribed to Caller ID from your phone company, the units date and time setting will be automatically adjusted when caller information is received. If you do not wish for this feature to work, on the handset press [MENU] then press the [▲] or [▼] to scroll to "SET DATE AND TIME" then press [OK]. press the [▲] or [▼] to scroll to "TIME ADJUSTMENT" then press [▼] TO SELECT "MANUAL". Press [OK] to save the setting.
    KX-TG103x

    If you are subscribed to Caller ID from your phone company, the units date and time setting will be automatically adjusted when caller information is received.
    KX-TG401x KX-TG402x



    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why cant I hear the dial tone?
    • Make sure that the base unit has power.
    • Check if all cords are secure and plugged in properly from the wall and from the back of the base unit.
    • Try to plug the unit to a known working jack then test again.
    • If you have a different phone on the same line, and you are also not getting a dial tone, it is possibly a line problem. If that is the case, it is advised to contact your local phone company for further assistance.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why do I hear a series of beeps before my dial tone?
    If your dial tone is interrupted by several short gaps or beeps your phone company is indicating the arrival of a new voice mail message. It is the signal sent by your phone company to let users know that a message is waiting to be retrieved. If you are subscribed to a voice mail service from your provider this is normal.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why does the phone display "Line in Use" or "Busy"?
    Someone might be using the line. If you have multiple handsets, please check to see if the other handsets were properly hung up or in the charger. If you have already done this, and the error "Line in use" is still appearing on the phone, check any other phones are getting a dial tone.

    If the problem persists, follow these procedure:
    1. Unplug your Panasonic phone both from the phone jack.
    2. Try relocating the telephone on a different phone jack inside the house.
    3. Try using a different line cord if you have any other available.
    4. Try using the phone at a friend or neighbors house.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How do I deregister a handset which is no longer in use?
    To deregister a handset, you will need to follow the below steps:
    1. Press [MENU] [#] [1] [3] [1]
    2. Press [▲]/[▼] to select the handset
    3. Press [SELECT]
    4. Press [▲]/[▼] to select "YES"
    5. Press [SELECT] to deregister the handset
    Enter [3] [3] [5][OK] Select the handset you want to cancel by pressing the desired handset(s) number Select [OK][▲]/[▼]: "YES" →[SELECT]

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Can I access my answering machine while I am away from home?
    Yes. You can access the answering machine remotely by dialing your phone number on any touch tone phone to call it and as soon as you hear your greeting message play, enter your mailbox password or remote code and follow the voice prompt, as soon as you are done listening to your messages you can hang up.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How do I remotely turn on my units answering machine using a touch-tone telephone?
    Dial your phone number and let the phone ring until the answering machine picks up.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why does my answering machine say "Memory Full"?
    The error message indicates that the answering machines maximum recording time was reached. You need to erase messages from your answering machine for it to start recording new messages again.

    Note: The ANSWER ON indicator on the base unit flashes rapidly when you have reached maximum capacity.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How can I turn on the audible message alert to notify when I have a new message on the answering machine?
    Some models have this feature to allow the base unit to beep to inform you of a new message arrival when new messages are recorded. The base unit beeps 2 times every minute until you listen to the messages, if the "Base unit beep" setting is turned on. The default setting is "Off".
    To activate the feature follow these procedure:
    1. Press [MENU] [#] [3] [3] [9]
    2. Select the desired setting, "ON" or "OFF"
    3. Press SAVE then the OFF button


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How do I adjust incoming ringer volume?
    To adjust the ringer volume of the handset or Base unit. Press [+] or [-] on the base or [▲] or [▼] on the cordless handset repeatedly to select the desired volume while the unit is ringing for an incoming call.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
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CONTACT INFORMATION
Consumer Product Support and Technical Assistance
Operating hours:
Mon-Fri 9am-9pm EST
Sat-Sun 10am-7pm EST
Panasonic USA