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DECT 6.0 Expandable Digital Cordless Phone with Answering System, Black

Details
KX-TG9331T
Features DECT 6.0 Expandable Digital Cordless Phone with All-Digital Answering System, Call Block, Night Mode, Talking Caller ID / Talking Alarm Clock / Talking Battery Alert and Light-Up Indicator, Black

SpecificationsExpand All

  • More Details
    • GENERAL
    • Color
    • Channels
    • Multi Handset (Capability)
    • Icon Operation
    • Call Block
    • Frequency
    • System
    • Clarity Booster
    • Battery
    • Shipment Battery
    • Battery Life (Talk)
    • Battery Life (Standby)
    • Charge Time
    • Timing of Changing Bar (Charge)
    • Charge Indication
    • Basic Functions
    • LCD
    • Indicator
    • VM/Message Alert (Indicator/LED)
    • Backlit Keypad
    • Hold/Soft Key
    • Talk Volume
    • Speakerphone Volume
    • Headset Jack
    • Headset Volume
    • Handset Name
    • Ringer Volume
    • Ringer Pattern (Tone+Melody)
    • Internal Ringer Tone (Tone+Melody)
    • Interrupt Tone
    • Temporary Ringer Off
    • Night Mode
    • Light-Up Indicator/Ringer Color (LED)
    • Belt Clip
    • Locator/Intercom Key(Base)
    • Pre-dail (HS)
    • Temporary Tone Dialing
    • One Touch Dial (HS)
    • Redial Memory
    • Digits of Number (HS): Redial
    • Mute/Flash Buttons
    • Intercom (Handset to Handset/Handset to Base)
    • Conference Call
    • Any Key Answer/Talk
    • Auto Talk
    • Barge In/Privacy Mode
    • Hold Alarm (Start/Disconnect)
    • Clock/Alarm
    • Set Date & Time
    • Set Dial Mode
    • Set Flash Time/Recall Time
    • Set Line Mode
    • Set Pause Length
    • On Hook Other In Use Detection Base/Handset Display
    • Auto Disconnect for TAM & Hold
    • DEMO Mode
    • Talking Caller ID (Handset/Base)
    • Accessibility (Big Button)
    • Menu Operation
    • Wall Mountable
    • Dial Keypad
    • Drop and Splash Resistant Handset Included
    • Function Menu Default
    • Voice Changer/Enhancer
    • Customer Support (URL Display)
    • LCD Contrast
    • Key Tone
    • Registration
    • Simple Registration
    • Cancel Handset (Deregistration)
    • Number of LCD Language Display
    • Direct Command
    • Caller ID/Phonebook
    • Caller ID Compatible
    • Location of Data
    • Caller ID Memory
    • Callback
    • Dash(-) Display
    • Private Name Display
    • Time Stamp
    • Time Adjustment
    • Already Viewed Mark in Caller List
    • Erasing All Items
    • Phonebook Memory (Name and Number)
    • Phonebook Search: Alphabetic/Category
    • Phonebook Copy
    • Chain Dial
    • Stored by Caller List
    • Ringer ID
    • Voice Mail Features
    • Voice Mail
    • Voice Mail Dial (Handset)
    • Voice Mail Access (Function)
    • Store VM Access # (Function)
    • VM Tone Detect (Stutter Tone Det.) Function
    • Answering Machine Features
    • Answering Machine
    • Recording Time (ICM+OGM)
    • Answering Machine Volume
    • Memo Recording
    • Ring Count/Number of Rings (Default)
    • Tollsaver
    • Number of Messages
    • Call Screening
    • Change Language (Voice Prompt)
    • Detecting of VOX
    • New Message Indicator (Base)
    • OGM Record/Play/Erase
    • ICM Record
    • Erase All Messages
    • Answer On/Off
    • Repeat/Skip/Erase Message
    • Playing New/All Message
    • Call Back/Edit Call
    • Stop
    • Remote Operation/Turn On
    • Weight & Dimensions
    • Base Dimensions H x W x D (in.)
    • Handset Dimensions H x W x D (in)
    • Charger Dimensions H x W x D (in.)
    • Base Weight (lbs.)
    • Handset Weight (lbs.)
    • Charger Weight (lbs.)
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FAQs

  • How do I forward calls from my phone to another number?
    This is a service that you can have your phone company activate on your line. The phone is compatible with this service as long as you have call forwarding subscription.
  • How do I erase my greeting message?
    To erase your greeting message and use the default greeting message, press [CHECK] on the base, and while the unit is playing back the message, press [ERASE]. To turn off the answering system entirely, press [ANSWER ON] on the base unit, and make sure the LED light next to it isn't lit.
  • How do I erase my greeting message and use the pre-recorded or built-in greeting message?
    To erase your greeting message and use the default greeting message, press [CHECK] on the base, and while the unit is playing back the message, press [ERASE]. To turn off the answering system entirely, press [ANSWER ON] on the base unit, and make sure the LED light next to it isn't lit.
  • How do I erase messages on the answering machine?
    To erase a message, play back that message, and press [ERASE] on the base. To erase all messages, while the base is idle, press [ERASE] twice.
  • How do I edit my caller list?
    Once you call back an edited number, the handset which was used to call back remembers the area code and format of the edited number. The next time someone calls from the same area code, caller information is customized by the handset. For example, you can use this feature to set the handset to ignore the area code of callers in your area, so that you can call these local numbers using caller information without dialing the area code. To activate this feature, you must edit an entry in the caller list, then call that number. After that, phone numbers from that caller's area code are edited automatically. View your caller list then press the soft key [EDIT] repeatedly till the display shows your preferred telephone number format then press [CALL]
  • How do I deregister a handset which is no longer in use?
    To deregister a handset, perform the following steps:
    1. Press [MENU]→[#] [1] [3] [1] on the handset
    2. Enter [3] [3] [5][OK]
    3. Select the handset you want to cancel by pressing the desired handset(s) number
    4. Select [OK][▲]/[▼]: "YES" →[SELECT]
  • How do I copy or enter my phone book items to my handsets?
    No. Once you add an entry to your phone book directory on one handset, it is stored in other handsets. This feature is known as shared phone book.
  • How do I change the ring tone when receiving an outside call on the base?
    To change the ringer tone on the handset, press [MENU], [#] [1] [6] [1], and press [▲] or [▼] to play your selection. As soon as you have picked your desired ringer tone, press [SAVE].

    Note: that if you have multiple handsets, you would need to repeat this procedure on each of the handsets if you want all handsets to ring the same tone.
  • How do I change the display language on my handset?
    You may change the display language and the voice guidance of the answering system.
    For the Display language:
    1. Make sure that the phone is not in use, press [MENU] on the handset
    2. Press [#] [1] [1] [0]
    3. Select your preferred language from the 2 options, highlight either English or Spanish by pressing the [▲] or the [▼] button
    4. Press down the center of the joystick to save your setting then press OFF

    To change the voice guidance for the answering system, follow these steps:
    1. On the handset press [MENU], then press [#] [1] [1] [2]
    2. Select your preferred language from the 2 options, highlight either English or Spanish by pressing the [▲] or the [▼] button
    3. Press [SAVE]
  • How do I change the dial mode from tone to pulse?
    To change the dial mode on the phone, do the following procedure:
    1. On the handset press [MENU]
    2. Press [#] [1] [2] [0]
    3. Select your desired setting
    4. Press [SAVE] to retain the setting
  • How do I change my remote access code for my answering machine?
    A remote access code must be entered to operating the answering system remotely. This code prevents unauthorized parties from listening to your messages when your away from home. To change your remote code, perform one of the following procedures below using your cordless handset:
    1. Press [MENU] [#] [3] [0] [6] on the handset
    2. Key in your preferred 3 digit code
    3. Press [OK] or [SAVE]

    OR

    1. Press [MENU] and scroll down by pressing [▲] or [▼] until "Answering Device" is displayed, then press [OK]
    2. Press your [▲] or [▼] repeatedly until "Setting" is displayed, then press [OK]
    3. Press your [▲] or [▼] until "Remote Code" is displayed, then press [OK]
    4. Key in your preferred 3 digit code
    5. Press [OK] or [SAVE] to save the change then press [OFF]
    Note that you won't be able to access your messages from your answering machine when you are away from your phone if you forget your remote access code.
  • How do I chain dial from this phone?
    This feature allows you to dial phone numbers in the phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually. Proceed in calling the number you need to contact then, start chain dialing by pressing [Ph.book] on the handset. Select your desired entry from the phonebook items then press [CALL], the phone should automatically dial the number.
  • How do I block calls on this telephone?
    You can only store up to 20 phone numbers on your call block list. View the number on the caller list by pressing the [View CID] soft key button on the handset then press the [▲] or the [▼]to scroll thru the numbers on the caller list, as soon as you have the phone number displayed on the screen, press [SELECT] then press [SAVE]. Press the [▲] or [▼]on the handset till "Block Calls" is displayed on the screen and press [SELECT]. Press the soft key [YES].
    You can also enter phone numbers on the list by pressing [MENU] [#] [2] [1] [7] on the handset. Press [ADD] Enter the phone number you want blocked, then press [SAVE].
  • How do I adjust the brightness of the screen on my handset?
    You can adjust the LCD contrast of the handset by following these procedure:
    1. Make sure that the handset is not in use. On the handset press [MENU]
    2. Press [#] [1] [4] [5]
    3. There are 6 levels of selection. Press any of the number keys from 1 - 6
    4. Press the soft key [SAVE] then press [OFF]
  • How do I adjust ringer volume?
    To adjust the ringer volume on the handset, press [MENU] [#] [1] [6] [0] and press [▲] or [▼] to raise or lower the ringer volume.
  • How do I adjust incoming ringer volume?
    To adjust the ringer volume of the handset or Base unit. Press [+] or [-] on the base or [▲] or [▼] on the cordless handset repeatedly to select the desired volume while the unit is ringing for an incoming call.
  • How can I use the mute feature?
    While mute is turned on, you can hear the other party, but the other party cannot hear you. [MUTE] is a soft key visible on the display on the handset only during a call. You can press the soft key anytime during a call. Press [MUTE] again to return to the conversation.
  • How can I turn off the LED light on the top of my handset?
    The message indicator lights up when you have a new voicemail message, answering machine message, or when you are receiving a call. You can change the setting for the voicemail indicator and message indicator by pressing [MENU] [#] [3] [4] [0]and press [▲] or [▼] to switch between off and on, then select [Save]. It is not possible to turn off the LED for an incoming call.
  • How can I switch to speaker phone on my handset?
    You can switch to speaker phone by pressing the speaker phone button on the handset and if you would want to get to the regular talk mode on the phone just press the [TALK] button on the cordless phone.
  • How can I re-register my handset?
    To register a handset, perform the following steps:
    1. Press [MENU] →[#] [1] [3] [0] on the Handset
    2. Press and hold down the locator button on the base for about 5 seconds until you hear the registration tone (If all registered handsets starts ringing, press LOCATOR again to stop, then repeat this step, procedure needs to be completed within 90 seconds
    3. Press [OK] on the handset.
  • How can I register the warranty of my phone?
    You may register your products online by going to: &lt;a target="_blank" href="https://secure2.prodregister.com/panasonic/">https://secure2.prodregister.com/panasonic/</a>. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, Telephone is warranted for a year starting from the date of purchase.
  • How can I register for the warranty of my product?
    You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.
  • How can I join an existing outside call from another handset?
    To join an existing outside call, press [TALK] on the handset. The maximum participating parties having a conversation at the same time, including one outside party, are three (3).
  • How can I insert a pause into a phone number (for voicemail, calling card, etc.)?
    When entering a number into the phonebook, just press [PAUSE] on the handset between the two numbers you want. Each pause is 3.5 seconds, so you may need to use more than one to make sure the other end has a chance to answer first.
  • How can I conference call using multiple handsets?
    To listen in on a conversation, just pick up another handset and press talk. A maximum of 3 handsets (including 1 outside party) can join a conversation.
  • Does my phone have Bluetooth capability?
    No. This model does not support Bluetooth connectivity.
  • Does my model have a room monitor feature?
    No, this model does not have a room monitor feature.
  • Does it have an audible message alert wherein the phone beeps when I get messages on the machine?
    No, the Answering system does not have an audible alert, when you receive new messages on your machine it will only have the message indicator flash but it will not beep.
  • Could I use any regular not-rechargeable AAA batteries with this product?
    No. Use ONLY Ni-MH batteries AAA (R03), which is specified in the operating instruction book. WARNING: DO NOT USE ALKALINE OR HEAVY DUTY BATTERIES.
  • Can I still restore phonebook items that I have erased?
    No. The phonebook items are not retrievable. Once it's erased from the phone there is no way to retrieve them back.
  • Can I set ringer not to ring for a certain period of time in the day on a handset?
    Yes. Use Night mode feature this will allows you to select a span of time during which the handset will not ring for outside calls. This feature is useful for instances when you do not want to be disturbed, for example, while sleeping. Make sure that before you activate this feature, you have already set your date and time, turned off the ringer on the base and the call screening. On the handset press [MENU] [2] [3] [8] [1], and [SAVE] to turn this feature on. Then press [MENU] [2] [3] [7] to display time option, enter time period and press [SAVE] to complete the setting.
  • Can I change the language display on my cordless phone from English to Spanish?
    Yes you may change the language from English (default) to Spanish. To do this, follow the steps provided:
    1. Press [MENU] on the handset
    2. Press [#] [1] [1] [0]
    3. Press your [&#9650;] or your [▼] to select your desired setting
    4. Press [SAVE] then OFF
  • Can I change the font size on the screen on my phone?
    No. The font size is fixed and there is no option to change it on the handset.
  • Can I change the channel of my phone?
    The product operates in the frequency range of 1.92 GHz to 1.93 GHz. The frequency is fixed and the channel cannot be changed, the telephone goes thru the bandwidth automatically.
  • Can I change the backlight timer on my phone? It keeps on turning off the back light.
    No. The handsets are preset for backlight, it is not programmable. When the handset goes idle, it will turn off the backlight to save battery charge.
  • Can I block calls using my phone?
    Yes. Caller ID service is required to identify phone numbers to match what you have stored on the call block list. The unit is capable of blocking up to 250 phone numbers, if you have more than 250 numbers to block then subscribing to a call block service from you phone company is an option.
  • Can I access my answering machine while I am away from home?
    Yes. You can access the answering machine remotely by dialing your phone number on any touch tone phone to call it and as soon as you hear your greeting message play, enter your mailbox password or remote code and follow the voice prompt, as soon as you are done listening to your messages you can hang up.
  • Boost shows up on my handset. How do I get rid of it?
    The clarity booster is a feature that can improve sound clarity when the handset is used in an area where there may be interference. During an outside call, this feature is turned on automatically when necessary. When this feature is turned on, [BOOST] is displayed.
  • Are there any setup tips about the location of the main base unit in relation to range and audio quality?
    Yes. To optimize the range / audio quality, please be aware that metal objects / devices within proximity of the main base unit (less than a few feet), may block base cordless signal to reach the cordless handsets, resulting in deteriorated audio/poor sound quality:
    - Personal computer
    - Fax machine
    - External hard drive
    - Cash register
    - Metal tray for stationary
    - Metal file cabinet
    - Other metal materials
    If you experience distorted audio on the cordless handsets at extended distance/certain spots, please check for the presence of these metal objects/devices, clear them (relocate the main base unit, if necessary) and you should hear better audio afterwards.
  • Are the keypads to my handset supposed to be back lit?
    Yes. The supplied handset for this model has a keypad back light.
  • If I buy two bases attached to the same phone number, will I be able to call one base (or its handsets) with the other?
    No. Only intercom calling among handsets registered to the same base are possible.
  • I want to talk to 2 external numbers on my one line phone. What is "three way calling" and how do I perform this?
    A Three way call is a phone call in which the person who is calling wishes to talk to two other parties. It is a service offered by phone companies which allows you to call a party and by pressing the [Flash] button it allows you to receive another dial tone to call another phone number. Pressing [Flash] again will join all three parties together.
  • I took the batteries out of the handset just for a second and when I put them back in, the low battery icon flashes and the screen displays "charge for 7h". Is this normal?
    This is normal. When the batteries are taken out, the handset loses track of how much the batteries are charged. You may use the phone normally, but the battery indication will not be accurate until charged for about 7 hours.
  • I hear a series of beeps before my dial tone. Is this normal?
    If your dial tone is interrupted by several short gaps or beeps your phone company is indicating the arrival of a new voice mail message. It is the signal sent by your phone company to let you know that a message is waiting to be retrieved. If you are subscribed to a voice mail service from your provider this is normal. Please contact your phone company so you may know the procedure on hot to retrieve those message stores on your phone company's mailbox.
  • I have programmed the date and time on my phone but the information changes. Why does the date and time change automatically?
    If you are subscribed to Caller ID from your phone company, the unit's date and time setting will be automatically adjusted when caller information is received. If you do not wish for this feature to work, press [MENU] [#] [2] [2] [6] on the handset, then press [0] to select "Manual" and press [SAVE]
  • I have DSL service, will my phone be affected if I connect it on the same phone line?
    No. Digital Subscriber Line (DSL) is a service provided to connect over the internet transmitting over your local telephone line and is subsequently separated by filtering, so a DSL filter is recommended to eliminate noise on the background on your phone. Most DSL service providers would have the filters available for their subscribers, you may also check out your local electronic stores for availability. If you are not getting any service from your phone there is still a possibility of a phone line problem even if your DSL is working properly.
  • I can't hear beeps any more while dialing a phone number, or using the menu. How can I turn it back on?
    The Key Tone feature is turned off. To change the setting, press [MENU] [#] [1] [6] [5]and press [&#9650;] or [▼] to switch between off and on, then select [SAVE].
  • I can't hear a dial tone on my phone.
    Make sure that the base unit has power. Check if all cords are secure and plugged in properly from the wall and from the back of the base unit. Try to plug the unit to a known working jack then test again. If you have a different phone on the same line, and you are also not getting a dial tone, it is possibly a line problem. If that is the case, it is advised to contact your local phone company for further assistance.
  • I cannot operate the answering system.
    It is possible that:

    1. Someone is using the unit. Wait for the other user to finish and hang up.
    2. A caller is leaving a message. Wait for the caller to finish.
    3. The handset is too far from the base unit. Move closer to the main station.
  • I am trying to set up my phone and it says in the manual to press [OK], where is the button [OK] on my handset?
    The [OK] button is the middle soft key button. Soft keys are used in programming the phone system they are buttons that are not labeled on the Handset. They are located just below the screen on the handset and they function for whichever option is displayed on the screen.
  • I am experiencing Static and a humming noise in the background every-time I use my Panasonic phone. How do I fix it?
    If you are hearing static on your phone, reception breaks in and out or experiencing humming noise on the background while using your cordless phone, it might be caused by a transmission or electric interference, noise can also come from the phone lines, it would be best to locate the source of the interference first and a simple method of determining this would be to verify if static is heard on your other set of phones aside from the Panasonic. You can also try to relocate or plug the Panasonic phone to a different area where there is less interference. If you are subscribed to DSL service it is recommended to use a DSL filter, most DSL service providers would have the filters available for their subscribers, you may also check out your local electronic stores for availability.
  • How to add a Phonebook Entry?
    To add a phonebook item, follow these procedure:
    1. On the handset press [Phonebook]
    2. Press the soft key [ADD]
    3. Enter the name by pressing the corresponding alphabet from the numbers on the handset keypad then press [NEXT]
    4. Dial the phone number of the contact then press [NEXT]
    5. Press [SAVE] then press OFF to exit the setting
  • How much radiation do these phones output?
    This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. RF transmission power is 115 mW (max.)
  • How many messages can be stored on my answering machine?
    The total recording capacity (including your greeting message) is about 18 minutes. A maximum of 64 messages can be recorded.
  • How many handsets can be used with one main base unit?
    Up to a maximum of 6 cordless handsets can be used with one main base unit.
  • How many characters can I put on my phone book?
    Your phone can store up to 16 characters for the name and 24 digits for the number.
  • How does phonebook sharing work?
    Phone book sharing occurs automatically between handsets. It is not necessary to manually copy entries in the phone book from one handset to the other. Also, a phone book entry deleted on one handset is deleted from the other handsets as well.
  • How do I use call waiting?
    When receiving another call, press the soft key [CALL WAIT] on the handset. The current call is put on hold, and the other call is answered. You can press [CALL WAIT] to go between the two calls as often as needed.
  • How do I use call waiting?
    To use call waiting, you must first subscribe to the call waiting service of your service provider/telephone company. If you already have the service activated on your phone line you will hear a few beeps during a call to place the first person on hold and answer the second party, press [FLASH] OR [CALL WAIT] button on the handset. The current call is then put on hold, and the other call is answered. You can press [FLASH] OR [CALL WAIT] button to go between the two calls as often as needed.
  • How do I unblock a number from my call block list?
    To unblock a number do the following procedure:
    1. On the handset press [MENU]
    2. Press [#] [2] [1] [7]
    3. Press the [&#9650;] or the [▼] to select your desired entry
    4. Press the softkey [ERASE], press [SELECT] on "Yes"
    5. Press [OFF] to exit the setting.
  • How do I turn on and off the auto talk feature on my handset?
    You can answer calls simply by lifting the handset off the base unit or charger. The auto talk feature will not work if the cordless handset is off the base or charger. You do not need to press [TALK]. To turn this feature on or off, follow these procedure:
    1. On the Handset press [MENU]
    2. Press the pound sign, [#] [2] [0] [0]
    3. Press [0] for off then press [SAVE] then OFF to exit operation.

    Feature needs to be set separately on each handset.
  • How do I turn off the key tone on this handset?
    The default setting is on, if you wish to turn off the key tone follow these procedure:
    1. On the handset press [MENU]
    2. Press [#] [1] [6] [5].
    3. Press [1] for ON or [0] for OFF
    4. .
    5. Press [SAVE] to save your preferred setting then press [OFF] to exit.
  • How do I turn off Talking Caller ID, the voice that announces the name or the number of the person calling me?
    To turn off Talking Caller ID at the base, press [MENU] [#] [*] [1] [6] [2], and press [▲] or [▼] to turn the base Caller ID on or off. To turn off Talking Caller ID at one of the handsets, press [MENU] [#] [1] [6] [2], and press [▲] or [▼] to turn the handset Caller ID on or off. Note that the base and each handset are programmed individually.

    Click here for Help &amp; Tutorials
  • How do I set the number of rings on my phone before my answering machine picks up?
    To adjust the ring count on your phone, press [MENU] on the handset and press [#] [2] [1] [1]. You will have a selection shown on the screen minimum of 2 rings and maximum of 7 rings. You can press your [&#9650;] or [▼] button to select your desired ring count then press [SAVE] then [OFF].
  • How do I set the date and time on my handset?
    Using the handset, press [MENU] [#] [1] [0] [1]. Enter the date in the order month, date, year using two digits for each, then press [OK]. Now enter the hour and minute using two digits for each; press [*] to select between AM and PM, then press [OK]
  • How do I send my phone in for repair?
    It is recommended to exhaust all troubleshooting steps before unit is sent for repair. If the procedure won't work and the telephone was purchased within a year, ship the unit to Panasonic Exchange Center address: 4900 George McVay Drive, Suite B No.12, McAllen, TX 78503. We recommend UPS. Carefully pack in a padded shipping carton and include all accessories. Include a letter detailing the complaint, a return address and provide a day time phone number where you can be reached. P.O. Boxes are not acceptable. Keep the tracking number for your records. A copy of valid registered receipt is required under the 1 year parts and labor Limited Warranty. Refurbished replacement is to be delivered within 7-10 business days.
  • How do I scroll thru the menu selection on this handset?
    You can scroll thru the menu selection by pressing the [&#9650;] or the [▼] button, it is the biggest button in the handset located in between the [TALK] and [OFF] button.
  • How do I retrieve erased messages?
    You can no longer retrieve deleted messages from the machine. Once you erase a message it gets deleted from the phone's memory.
  • How do I reset my phone?
    To reset the phone system, unplug the main base from the electrical outlet and remove the batteries for 5 seconds. Install the batteries and replug the base. Do not reset your phone unless necessary.
  • How do I remotely turn on my unit's answering machine using a touch-tone telephone?
    You can turn on your unit's answering system remotely by performing the following steps.
    1. Dial your phone number using any touch tone phone.
    2. Let the phone ring 15 times. The greeting message is played back indicating the machine is already turned on. You can either use your remote code to continue to access your messages or hang up.
  • How do I record my own greeting message for my answering machine?
    To set up a greeting message or outgoing message, Press record twice on the base unit, and record your message after the beep. To stop recording press either [REC] or [STOP] on the base unit. To play back your message, press [CHECK] on the base.

    Click here for Help &amp; Tutorials
  • How do I put a call on hold when using my cordless handsets?
    To put a call on Hold when using a cordless handset, just press the "HOLD" button on the handset twice. If a call is kept on hold for more than 9 minutes, an alarm tone starts to sound and the ringer indicator flashes rapidly. After 1 additional minute on hold, the call is disconnected. You can release the call from hold by pressing the "TALK" button or if another phone is connected to the same line, you can also take the call by lifting its handset.
  • How do I properly charge my handsets?
    To ensure that the batteries charge properly, clean the charge contacts of the handset, base unit, and charger with a soft, dry cloth once a month. Clean more often if the unit is subject to the exposure of grease, dust, or high humidity. You may place the handset on its cradle after every use without damaging the batteries. Remember that the battery power is consumed whenever the handset is off the base unit or charger, even when the handset is not in use. Charge the battery(ies) provided only with the specified charger and for best performance, we recommend using the Panasonic rechargeable batteries.
    It is normal for the handset to feel warm during charging.
  • How do I play new messages on the base unit? How do play messages on the handset?
    On the base, the message indicator &#9658; will flash red when there is a new message. Press [►] to play the new message. Press [|◄◄] on the base to repeat the message, press [►►|] to skip the message. On the handset, the screen will display "New message" and the message indicator on the handset will flash slowly. Press [MENU] then press the [▲] or the [▼] to scroll to "MESSAGE PLAY" and press [SELECT] the phone will start playing the messages on the machine.
  • How do I play back messages on the answering machine?
    To play back messages, on your answering machine, press the [&#9658;] button on the base. Alternatively, you can use the handset to check messages by pressing [MENU] [#] [3] [0] [0]. If you have new messages, the unit will play back all new messages in the order they were received. If there are no new messages, the unit will play back all messages in the order they were received.
  • How do I order additional accessory handsets?
    To purchase additional accessory handsets please visit our website at http://shop.panasonic.com/shop/phones-and-fax-telephone-accessories.
  • How do I make a conference call on my phone?
    If you have multiple handsets, outside calls can be transferred or a conference call with an outside party can be made between handsets, to do this, perform the following steps.
    1. During an outside call, press [INTERCOM] to put the current party on hold
    2. Select the desired extension no by pressing the [&#9650;] or [▼] button
    3. Press [TRANSFER]
    4. Wait for the other paged party to pick up the call, if the paged party does not answer the call, press the [TALK] to return to the outside call
    5. Press [Conf], to leave the conference you may press the [OFF]
  • How do I know how many new messages are recorded in my answering machine?
    The message indicator on top of the handset and the play button [&#9658;] on the base will flash when there are new messages. To know the number of new messages, it is necessary to press play [►] on the base, or play message through the handset, so the number of new messages will be announced.
  • How do I know how many messages are recorded?
    The message indicator LED on the handset and the play button on the base will flash when there are new messages. To see the number of new messages, it is necessary to press play on the base, or message play through the handset. Note it is not possible to know how many total messages have been recorded.
  • How do I install my brand new phone?
    After you open the box of your newly purchased phone, make sure you keep your receipt to validate the warranty of your phone. Check if all items and accessories that are supposed to be included in the box is complete, such as the batteries and the line cord etc. Follow these procedure to install and set-up he unit before use.
    1. READ the operating instructions Safety precautions before use.
    2. Use only the supplied Panasonic AC adaptor PNLV226, plug the tip at the main base unit and plug the adapter directly on a power outlet without any obstruction. Ensure that the AC outlet is installed near the product and is easily accessible.
    3. Use the supplied line cord and plug the cord at the back of the base securely, and the other end needs to be plugged in your telephone jack, make sure that the cord clicks when plugging the line cord on the base and the wall jack. You may now check if you can hear a dial tone when you lift the handset from the base.
    4. Remove the handset cover at the back of the cordless handset and insert the supplied rechargeable batteries inside. Confirm you install the batteries on its correct polarities, positive (+) and negative (-).
    5. USE ONLY Ni-MH batteries AAA (R03) size.
    6. Charge the new batteries by placing the cordless handset on the cradle. Initial charging needs to be 7 hours.

    After charging the handset, you may now start programming the handsets for your preferred settings.

  • What should I do if my base unit does not have power and there are no lights lit?
    If your base unit is not receiving power then you can try to have the base unit plugged on a different power outlet to test. If you have multiple handsets, you can try to use the AC adapter from one of the smaller chargers and have it plugged on the base. If you have followed the steps mentioned above and you base unit still does not have power, the base unit needs service. Please refer to your operating instructions warranty page for procedure.
  • What should I do if my Answering Machine messages are not being recorded?
    Make sure the answering machine is turned ON by pressing the [ANSWER ON] button till the indicator lights up on the base. Check your greeting message. You may have an extremely short greeting message (less than two seconds) or your Greeting may have been erased. If that is the case, record another greeting message. If you have voice mail from your local phone company adjust the ring count on the answering machine to less than the voice mail ring count. Also, you if you have another phone on the same line that has an answering machine, be sure to turn OFF that other answering machine.
  • What should I do if I can't return a call from the numbers I have on my caller ID and it keeps on giving an area code for local numbers?
    Check the phone number if it is on the correct format, if it shows an area code and you would want that edited, Press the [&#9668;] for CID select which phone number you want to edit by pressing [▲] or [▼] and press [EDIT] repeatedly until it shows the correct number then press TALK. Once you call back an edited number, the handset which was used to call back remembers the area code and format of the edited number. The next time someone calls from the same area code, caller information is customized by the Handset the way you programmed it.
  • What kind of batteries can I use for my handset?
    One cordless handset uses two (2) Ni-MH (nickel metal hydride) type rechargeable AAA batteries. To order replacement battery, please use order No. HHR-4DPA and contact 1-800-332-5368 or click here. The Panasonic rechargeable AAA batteries are recommended for best cordless handset performance. Replace batteries only with a nickel metal hydride (Ni-MH) type of battery.
  • What is voice mail and how do I listen to my voice mail messages?
    Some phone companies provide a flat-rate service which includes voice mail, it is a voice mailbox system assigned to your phone line that stores telephone messages which can be retrieved at a later time. Procedure to access your voice mailbox would vary depending on the instructions of your phone company. If you do not wish to use this added service, please contact your telephone service provider to deactivate your Voice Mail subscription.
    If you have a built-in answering machine with your telephone and you prefer to use it instead of your voice mail subscription, then it is recommended to change the ring count of the Voice Mail service so that the answering system can answer the call first. To do so, consult your telephone service provider.
  • What is the warranty of this telephone?
    This Limited Warranty only applies to products purchased and serviced in the United States or Puerto Rico. This Limited Warranty is extended only to the original purchaser and only covers products purchased as new. Coverage of warranty is applied to telephone products purchased within a year which starts with the date of original purchase. Please keep a copy of the valid receipt as a requirement for the warranty coverage.
  • What is the night mode and how to set it up?
    Night mode is a feature that allows you to select a span of time during which the unit will not ring for outsides calls. It is useful for those occasions when you do not want to be disturbed, for example, while sleeping.
    Night mode can be set separately for base unit or individual handset.
    To set Night Mode, Perform the following steps.
    Make sure Date&Time is set beforehand. if you have the alarm set, it will sound even if the night mode is turned on.
    1. Press [MENU][#] [2] [3] [7]
    2. Enter the desired hour and minute you wish to start the feature
    3. Press [*] to Select "AM" or "PM" →[OK]
    4. Enter the desired hour and minute you wish to end this feature
    5. Press [*] to Select "AM" or "PM" →[OK]
    6. Press [OFF] if using the Handset
      Press [■] [EXIT] if using the Base unit
  • What is the Auto talk feature?
    Auto talk is a feature which lets you answer calls simply by lifting the handset off the base unit or charger. You do not need to press the [TALK]. The Auto talk feature will not work if the cordless handset is off the base or charger. Feature needs to be set separately on each handset.
  • What is my phone's voltage?
    Use only the supplied Panasonic AC adapter. The phone operates on 120V, 60 Hz.
  • What is FSK?
    Frequency Shift Keying or FSK is a signal used by service providers to alert you that you have a new voicemail message recorded on your assigned mailbox.
  • Voice Mail indicator doesn't work even though I have some new messages in my voice mail.
    To activate Voice Mail indicator function, you need to store voicemail access # into your handset. To do this, press [MENU] [#] [3] [3] [1], enter the access #, then press [SAVE].
  • The screen on my handset is stuck? How do I fix this?
    Reset the handset by removing batteries for at least 5 seconds, then put them back.
  • The screen is blank on my handset. How do I fix it?
    If you can still use the handset but the screen went blank or won't turn on, you reset the handset. To do this, just remove the handset cover at the back of the cordless handset, remove the battery for a few seconds and insert the battery and close the cover.
    If procedure doesn't work, adjust the LCD contrast by following this procedure:
    1. On the handset press [MENU] [#] [1] [4] [5]
    2. Select the adjustment by pressing number 1-6
    3. Press [SAVE]
  • The keys are no longer beeping when I press them to dial. How can I get the buttons to beep again?
    The Key Tone feature is turned off. To change the setting, on the handset press [MENU] [#] [1] [6] [5], and press [&#9650;] or [▼] to switch between off and on, then select [SAVE]
  • The indicator light on the handset flashes slowly.
    The handset indicator light will flash for the following reasons:
    If the handset indicator light is flashing rapidly it means a call is being received.
    If a call is kept on hold for more than 9 minutes, an alarm tone starts to sound and the ringer indicator on the handset flashes rapidly as well.
    If the message indicator is flashing slowly, it means that there is a new message recorded on the built-in answering machine, once you listen to the message the indicator light should stop flashing.
    If 'New Voicemail' is displayed on the handset and the indicator flashes slowly, it means you have a new voicemail message, on your mailbox assigned to you by your phone company. If you are unaware of the voicemail subscription you may contact your phone company to get your voicemail PIN.
  • The handset display shows "Use rechargeable battery". What batteries should I use?
    You are using an Alkaline or other incorrect batteries. Please use the Ni-MH (Nickel metal hydride) batteries that came with the unit. If you need to replace the batteries, you may order them by clicking here. WARNING Alkaline or Heavy Duty batteries may damage the handset.
  • The handset display shows "Don't use this battery". What should I do?
    You are using an Alkaline or other type of incompatible battery. Make sure you are using the Ni-MH batteries that came with the unit. To order replacement batteries, call 1-800-332-5368 or visit http://shop.panasonic.com/shop/telephone-accessories-batteries.
  • The date and time always changes even if I save the settings. What should I do to fix this?
    You have the "Time Adjustment" feature set to "Auto". This feature allows the unit to automatically adjust the date and time setting when caller information from your landline service is received. To use this feature, set the date and time first. To set this feature to "Manual" follow these procedure:
    1. On the handset press [MENU]
    2. Press [#] [2] [2] [6]
    3. Press [2] for manual
    4. Press [SAVE] then press [OFF] to exit the setting
  • The caller list or incoming phone numbers are not edited automatically.
    The Caller ID number auto edit feature is turned off. Turn it on and try again. You need to call back the edited number to activate Caller ID number auto edit. Follow these procedure to edit your caller list:
    1. While the handset is not in use, press [View CID] on the handset
    2. Press the [&#9650;] or [▼] to select the caller information you would want to edit then press the soft key [SELECT]
    3. Press the soft key [Edit] repeatedly until the phone number is shown in the desired format.
    4. Last procedure would be to press [TALK] on the handset to dial the number edited.

    Once you call back an edited number the telephone system remembers the area code and the format so you do not need to do this procedure every time you receive a call.
  • The ANSWER ON indicator on the base unit flashes rapidly.
    Answering system message memory is full. Delete old messages so that new messages can be recorded.
  • Sometimes the phone rings once, then stops, but shows a message on the Handset LCD screen that says "caller blocked". What does this mean?
    Caller ID subscription is needed to have the call block to work. The call blocking feature rejects callers that are in the block list. To receive these calls again, you need to remove those entries from the block list. To access this list, press [MENU] [#] [2] [1] [7], and press [&#9650;] or [▼] to scroll through the list. Once you find an entry to delete, press [ERASE], then press [Yes] to confirm.
  • My telephone says 'Check Tel Line' and I cannot call out. What will I do to fix this?
    The supplied telephone line cord has not been connected yet or not connected properly. Check the connections by making sure the line cord is secure. When you plug the phone line cord at the back of the phone make sure you hear it click. You can also try to have the telephone plugged on a different phone jack inside the house, if there is none, try to take it to a neighbor or friends house to be tested, to be sure you are not having a line problem.
  • My handset says "line in use". How do I clear it?
    Make sure that the base unit has power. "Line in use" is displayed if the line is currently active on a call. If you have multiple handsets, it is possible that one of them is turned on so check the rest of the handset and turn it off.
    Check if all connections are secure and plugged properly from the wall and from the back of the base unit. If none of the handsets are in use, try to unplug the base unit from the power outlet for 5 seconds then replug and test the line by calling you line using your cell phone or a different phone line.
  • My handset keypad keeps blinking.? What's wrong?
    This is normal. Please recharge handset. When the battery voltage becomes low, the battery icon on the handset LCD will blink. If you don't recharge handset battery, the LED will shut off, and the Keypad light will blink to warn you to put the handset on the charger.
  • My handset is not charging. What can I do?
    First make sure you are using the Rechargeable batteries that came with the unit. The correct part numbers will be either HHR-55AAABU, HHR-65AAABU, N4DHYYY00002, or HHR-4DPA. Try charging the handset on the base charger. If that works, make sure the charging cradle is connected to the AC Adaptor, and the AC Adaptor is firmly plugged into the wall. Have you taken the batteries out of the handset recently. This will reset the battery indicator, so even though the batteries may be fully charged, the indicator will show low battery. Place the handset on the charging cradle for 7 hours to show full battery. Also, be sure the batteries are inserted properly. The '+' terminal should be showing at the top of the right battery and the bottom of the left battery.
  • My handset displays, "Please lift up and try again".
    You attempted to dial from the cordless handset while located in the charger. Lift the handset out of the charger and try again. If the same error message appears on the handset after lifting the handset from the cradle, reset the handset by removing the battery from the phone then re-install them again.
  • My handset displays, "Insert battery" What does this mean and how do I clear this error from my display?
    A wrong type of battery such as Alkaline or Manganese was inserted. Use only the Nickel Metal Hydride rechargeable batteries. Never use Alkaline or any other types as these could damage your handset.
  • My handset displays 'Line in use' and I cannot receive incoming calls. What does this mean and how do I clear this error from my handset?
    Someone might be using the line. If you have multiple handsets, please check all of your cordless phones if they were properly hung up. If you have already done this, and the error 'Line in use' is still appearing on the phone, check if your other phone is getting a dial tone. If the problem seems to be happening with all of your phones, then you might be experiencing a possible line problem, you can try to plug the telephone on a totally different line like your neighbor's or friend's house.
    If the problem is only happening with the Panasonic phone follow these procedure:
    1. Unplug your Panasonic phone both from the phone jack.
    2. Try relocating the telephone on a different phone jack inside the house.
    3. Try using a different line cord if you have any other available.
    4. If steps above still doesn't work, telephone might need service, please refer to your instructions warranty page for procedure.
  • My handset displays "New Voice Mail". How do I clear it?
    You received a message on the voice mail system provided by your telephone company. To hear the message, dial the voice mail access number provided by your service provider, and follow the voice instructions for accessing the mailbox. Depending on your service provider you may need to clear your voice mailbox to remove the notification. If you have listened to all your voice mail messages and the handset still indicates "New Voice Mail" just clear the message on the handset by pressing and holding the [OFF] button for about 5 seconds to clear the displayed message on the handset.
  • My handset displays "Missed Calls". How do I view the phone numbers on my list?
    On the handset press the soft key [VIEW CID] then you can press the [&#9650;] or [▼] to scroll the list. Note that the soft key [VIEW CID] will not be displayed on the handset if there are no numbers stored on the list.
  • My handset displays "1 missed call" or "# missed calls". What does it mean, and how do I clear it?
    You received a call that was unanswered, but the caller didn't leave a message, or left a message in voice mail. If you have Caller ID, you can press [View CID] on the handset to see a list of received calls. To clear the handset indication, all you have to do is view all of the missed calls (calls without a check mark). To delete the received caller information, you can clear all messages by pressing [All erase] on the first Caller list screen, or delete individual calls by pressing [Erase] once the particular call is selected.
  • My Caller ID is not working on my phone. How do I fix it?
    You must confirm that your Caller ID service is working properly from your phone company and the best way for you to verify is to check other Caller ID compatible phones in the house. If the rest of your other phones is not showing the caller ID number as well, it is recommended to call your phone company. If problem is only happening on your Panasonic phone then have the phone plugged in on a different phone jack to test, you may also change the line mode setting on your phone if it doesn't work. To change line mode, on your handset press [MENU] [#] [1] [2] [2] then change setting from default "B" to "A" then press [SAVE] then [OFF].
  • My caller ID information is displayed late.
    Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use. If the unit does not work properly, contact an authorized service center.

    CAUTION: To avoid permanent damage, do not use a microwave oven to speed up the drying process.
  • My caller ID information is displayed late.
    Depending on your service provider or telephone company, the unit may display or announce the caller's information at the second ring or later. Move closer to the base unit.
  • My answering machine says "memory full" and it no longer records messages. What can I do about this?
    The error message indicates that the answering machine's maximum recording time was reached. You need to erase messages from your answering machine for it to start recording new messages again.
  • Missed calls are appearing on my screen. Why?
    If a call is not answered on a specific handset, the unit treats it as a missed call. The display shows "Missed call". This lets you know if you should view the caller list to see who called while you were away. You can clear the message from the handset by viewing your caller list.
  • Messages are announced out loud, how do I turn off call screening?
    This feature allows you to monitor a message from the handset's speaker when the answering system is recording a message. The default setting is "On". To turn this feature off, press [GREETING CHECK] on the base then hold down the [&#9660;] until the base beeps. this should turn off the call screening feature.
  • It is not letting me return a call from the numbers I have on my caller ID and it keeps on giving an area code for local numbers. What do I need to do?
    Check the phone number if it is on the correct format, if it shows an area code and you would want that edited, Press the [VIEW CID] then press [&#9650;] or [▼] to scroll to select which phone number you want to edit the press [SELECT].
    Press [EDIT] repeatedly until it shows the correct number then press TALK. Once you call back an edited number, the handset which was used to call back remembers the area code and format of the edited number. The next time someone calls from the same area code, caller information is customized by the Handset the way you programmed it.
  • Is the base unit wall mountable?
    Yes. You may attach on the base the provided wall-mounting adaptor inside the box to mount unit on the wall.
  • Is the base unit wall mountable?
    The wall mounting adaptor is not supplied in this model but it is available as an optional accessory. You may order the wall mount adaptor part no. PNKL1001Z1 (Black metallic) or PNKL1001Z2 (Pearl silver) Just call 1-800-332-5368 for this accessory. Please refer to page 44 of your operating manual for further instructions in wall mounting your base.
  • Will I damage the batteries by keeping the phone on the charger?
    No. The batteries that comes with your telephone do not suffer from the same memory effect that older batteries used to have. It is safe to keep the handset on the charger whenever it is not in use. Use only the Nickel Metal Hydride rechargeable batteries. Never use Alkaline or any other types as these could damage your handset.
  • Why is the top light flashing on my Handset?
    If your phone system has an answering machine and you see the handset indicator flashing, it simply means that you have a new message recorded on your answering machine. It is also possible that your line is subscribed to a voice mail service from your phone company and your handset is alerting you that your voice mailbox just received a new message. As soon as you have listened to your new messages the handset indicator should automatically turn off the indicator light.
  • Why does my handset display "Please lift up and try again"?
    You attempted to dial from the cordless handset while located in the charger. Lift the handset out of the charger and try again. If the same error message appears on the handset after lifting the handset from the cradle, reset the handset by removing the battery from the phone then re-install them again.
  • Why do I hear an echo on my handset?
    This is normal. When you first use your phone, there may be a slight echo because the microphone is being calibrated. This will occur again if the base is disconnected from the power outlet, or after a power outage. If echo continues for several days try to reset the handset by removing the batteries from the cordless handset for a few seconds.
  • Why do I hear a series of dial tones followed by a continuous dial tone after I lift the corded handset or press [TALK] on the cordless handset?
    If your dial tone is interrupted by several short gaps or beeps your phone company is indicating the arrival of a new voice mail message. It is the signal (sometimes called "voice mail tones" or "stutter tones") sent by your phone company to let users know that a message is waiting to be retrieved. If you are subscribed to a voice mail service from your provider this is normal. Please contact your phone company so you may know the procedure on hot to retrieve those message stores on your phone company's mailbox.
  • Why do I hear a series of beeps before my dial tone?
    If your dial tone is interrupted by several short gaps or beeps your phone company is indicating the arrival of a new voice mail message. It is the signal sent by your phone company to let users know that a message is waiting to be retrieved. If you are subscribed to a voice mail service from your provider this is normal.
  • Why am I not hearing my greeting message when my answering machine picks up?
    The answering machine is not designed to play the greeting message out loud when machine answers a call.
  • Which phone model series do not have the Time Adjustment feature?
    The following phone model series do not have the Time Adjustment feature: KXTG401x, KXTG402x, KXTG422x, KXTG427x, KXTG271x, KXTG272x.

    We recommend you contact your Phone Service Provider for a solution if you have one of the models mentioned above.
  • Where is the OK button?
    The handset features soft keys located right below the screen. By pressing a soft key, you can select the feature shown directly above it on the display. When you read the word [OK] on the handset, just press the corresponding soft key button below it.
  • Where can I order parts for my product?
    You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.
  • Whenever I try to make a call my handset displays "Busy". How do I fix this?
    1. The called unit is in use.
    2. Other units are in use and the system is busy. Try again later.
    3. The handset you are using is too far from the base unit. Move closer and try again.
    4. There is no handset registered to the base unit matching the handset number you entered.
  • When the alarm on a handset is set, will the alarm on the other handsets sound or is it only that handset's alarm that sounds?
    Only that handset's alarm will sound. To have the alarms of other units sound, you would have to set them individually.
  • When I answer an incoming call, I have to say "hello" several times before the other party can hear me. How can I fix it?
    Make sure that the handset is not on "MUTE". If the problem still occurs, unplug the base unit from the power outlet for 5 seconds and remove the batteries from the handset then put everything back and test the telephone. If the procedure won't work and the telephone was purchased within a year, ship the unit to Panasonic Exchange Center address: 4900 George McVay Drive, Suite B No.12, McAllen, TX 78503. We recommend UPS. Carefully pack in a padded shipping carton and include all accessories. Include a letter detailing the complaint, a return address and provide a day time phone number where you can be reached. P.O. Boxes are not acceptable. Keep the tracking number for your records. A copy of valid registered receipt is required under the 1 year parts and labor Limited Warranty. Refurbished replacement is to be delivered within 7-10 business days. To submit a repair request online, click here
  • What should I do if my handset displays "No link to base. Reconnect AC adaptor."?
    Disconnect the AC adapter from the unit, wait for 5 seconds, then reconnect. The plug may have become loose over time or may not be fully inserted. If that does not work, try re-registering the handset.
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