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5.8 GHz 4-Line Expandable Cordless Phone System

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KX-TG4500B
Features

5.8 GHz 4-Line Expandable Cordless Phone System with Hearing Aid Compatibility (HAC)

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SpecificationsExpand All

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    • General Information:
    • Color
    • Frequency
    • Technology
    • Multi-Handset Capability
    • Number of Phone Lines
    • Language
    • Advanced Features:
    • Easy Operation (menu driven)
    • Voice Scramble (digital security)
    • Power Outage Operation
    • Caller ID/Phone Book:
    • Call Waiting Caller ID
    • Caller ID Memory
    • Phone Book
    • Dialer Storage Capacity (# of digits per station)
    • Speed Dial (Base/Handset)
    • Answering System:
    • All-Digital Answering System
    • Automated Attendant
    • Private Mailboxes
    • Different OGM for each line
    • Voice Prompts/Time Day Stamp
    • Pre-Recorded OGM
    • Call Screening
    • Remote Control from Handset
    • Remote Control from Outside Line (DTMF)
    • Tollsaver
    • 2-Way Recording
    • Basic Features:
    • Base Unit Keypad
    • Speakerphone (Base/Handset)
    • Headset Jack (Base)
    • Hold (Base/Handset)
    • Melody on Hold (User recorded music)
    • Mute (Base/Handset)
    • Flash (Base/Handset)
    • Redial (Base/Handset)
    • Ringer Patterns
    • Melody Ringer
    • Ringer Tone (Base/Handset)
    • Ringer Volume Control (Base/Handset)
    • Talk Volume Control (Base/Handset)
    • Speakerphone Volume (Base/Handset)
    • Any Key Answer
    • LCD (Base Unit)
    • Line Status Indicator
    • Handset Locator
    • Intercom
    • Multi-Way Conferencing
    • Barge In/Privacy
    • Programmable Tone/Pulse
    • Wall Mountable (Base/Charger)
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Owner's Manuals

Warranty

Warranty information

FAQs

  • How do I scroll thru the menu selection on this handset?
    You can scroll thru the menu selection by pushing the joystick upward, downwards or sidewards, depending on the selection you are to select from the screen.
  • How do I retrieve erased messages?
    You can no longer retrieve deleted messages from the machine. Once you erase a message it gets deleted from the phone's memory.
  • How do I reset my phone?
    To reset the phone system, unplug the main base from the electrical outlet and remove the batteries for 5 seconds. Install the batteries and replug the base. Do not reset your phone unless necessary.
  • How do I register an additional or optional accessory handset to my existing main base unit?
    To register an additional handset:
    1. On your Base press [MENU] followed by [#] [1] [2] [3] and press [ENTER], "Handset Registering is displayed on the base.
    2. From the Handset press [MENU] [#] [1] [2] [3] and press the soft key [OK]
    3. Once the handset is successfully linked to the base, "Handset Registered" is displayed on both the base and handset.
  • How do I record my own greeting message for my answering machine?
    To record your own greeting, perform the following steps on the base:
    1. Press the line's [ANSWER ON] button
    2. Press the [▲] or [▼] to scroll to "Setup" then press [ENTER]
    3. Press the [▲] or [▼] to scroll to "User Greetings" then press [ENTER]
    4. Press the [▲] or [▼] to select which slot you want to record the message (none) is displayed on the screen if the slot is free
    5. Press the [►] The base will beep and will start to record your greeting message, talk clearly on the microphone
    6. Press the number [1] to end recording
    7. Press the number [2] to accept the recorded message
  • How do I put a call on hold when using my cordless handsets?
    To put a call on hold when using a cordless handset.
    Press [HOLD]
    To release hold, press the line you placed on hold on the handset.
  • How do I properly charge my handsets?
    To ensure that the batteries charge properly, clean the charge contacts of the handset, base unit, and charger with a soft, dry cloth once a month. Clean more often if the unit is subject to the exposure of grease, dust, or high humidity. You may place the handset on its cradle after every use without damaging the batteries. Remember that the battery power is consumed whenever the handset is off the base unit or charger, even when the handset is not in use. Charge the battery(ies) provided only with the specified charger and for best performance, we recommend using the Panasonic rechargeable batteries.
    It is normal for the handset to feel warm during charging.
  • How do I play back new messages?
    On the base, the voicemail indicator; will flash red on the base unit when there is a new message. Press the flashing button on the base to play the new message. Press [|◄◄] on the base to repeat the message, press [►►|] to skip the message. On the handset, the envelope icon and the message indicator on the handset will flash slowly. While the handset is not in use, you can press the soft key [M.Box]. Press [◄] or [►] to repeat the current message or move on to the next message.
  • How do I order additional accessory handsets?
    To purchase additional accessory handsets please visit our website at http://shop.panasonic.com/shop/phones-and-fax-telephone-accessories.
  • How do I make a conference call on my phone?
    If you have multiple handsets, outside calls can be transferred or a conference call with an outside party can be made between handsets, to do this, perform the following steps.
    1. During an outside call, press [INTERCOM] to put the current party on hold
    2. Select the desired extension no by pressing the [▲] or [▼] button
    3. Press [TRANSFER]
    4. Wait for the other paged party to pick up the call, if the paged party does not answer the call, press the [TALK] to return to the outside call
    5. Press [Conf], to leave the conference you may press the [OFF]
  • How do I know how many new messages are recorded in my answering machine?
    The message indicator on top of the handset and the play button [►] on the base will flash when there are new messages. To know the number of new messages, it is necessary to press the voicemail button on the base, or [M.Box] through the handset, the number of new messages will be announced.
  • How do I install my brand new phone?
    After you open the box of your newly purchased phone, make sure you keep your receipt to validate the warranty of your phone. Check if all items and accessories that are supposed to be included in the box is complete, such as the batteries and the line cord etc. Follow these procedure to install and set-up he unit before use.
    1. READ the operating instructions Safety precautions before use.
    2. Use only the supplied Panasonic AC adaptor PNLV226, plug the tip at the main base unit and plug the adapter directly on a power outlet without any obstruction. Ensure that the AC outlet is installed near the product and is easily accessible.
    3. Use the supplied line cord and plug the cord at the back of the base securely, and the other end needs to be plugged in your telephone jack, make sure that the cord clicks when plugging the line cord on the base and the wall jack. You may now check if you can hear a dial tone when you lift the handset from the base.
    4. Remove the handset cover at the back of the cordless handset and insert the supplied rechargeable batteries inside. Confirm you install the batteries on its correct polarities, positive (+) and negative (-).
    5. USE ONLY Ni-MH batteries AAA (R03) size.
    6. Charge the new batteries by placing the cordless handset on the cradle. Initial charging needs to be 7 hours.

    After charging the handset, you may now start programming the handsets for your preferred settings.

  • How do I forward calls from my phone to another number?
    This is a service that you can have your phone company activate on your line. The phone is compatible with this service as long as you have call forwarding subscription.
  • How do I erase my greeting message?
    While listening to the current greeting message press [CLEAR] on the base.
  • How do I erase messages on the answering machine?
    While listening to the current message press [CLEAR] on the base.
  • How do I edit my caller list?
    Once you call back an edited number, the handset which was used to call back remembers the area code and format of the edited number. The next time someone calls from the same area code, caller information is customized by the handset. For example, you can use this feature to set the handset to ignore the area code of callers in your area, so that you can call these local numbers using caller information without dialing the area code. To activate this feature, you must edit an entry in the caller list, then call that number. After that, phone numbers from that caller's area code are edited automatically. View your caller list then press the soft key [EDIT] repeatedly till the display shows your preferred telephone number format then press [CALL]
  • How do I deregister a handset which is no longer in use?
    To deregister a handset, on your Base press [MENU] followed by [#] [6] [2] [4] and press [ENTER], Press the [◄] OR [►] to select which handset extension needs to be canceled on the base and press [ENTER] twice, base will give a long beep to confirm procedure.
  • How do I change the ring tone when receiving an outside call on the base?
    You can assign different ringer patterns for each line on your base. To do this, perform the following steps:
    1. Press [MENU] [#] [2] [0] [2]
    2. Press the [◄] or the [►] to select the line you wish to modify
    3. Enter the desired pattern using the key pad numbers from 1 to 7 or press [▲] or [▼] The selected pattern sounds
    4. Press [ENTER] the base will beep confirming a successful procedure
  • How do I change the display language on my handset?
    You may change the display language for the base and handset
    For the Display language:
    1. Make sure that the phone is not in use, press [MENU] on the handset
    2. Press [#] [6] [2] [6]
    3. Select your preferred language from the 2 options, highlight either English or Spanish by pressing the [▲] or the [▼] button
    4. Press [ENTER] then press OFF
  • How do I chain dial from this phone?
    This feature allows you to dial phone numbers stored in the Phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the Phonebook, without having to dial manually.
    Chain dialing from the base:
    1. During the call press [◄] or the [►] to enter the Phonebook.
    2. Press the [▲] or the [▼] repeatedly to search for the item
    3. Press [ENTER] to start dialing.

    TO chain dial from the cordless handset:
      During a conversation press the [◄] or the [►] to open your phonebook.
    1. Press the [▲] or the [▼]
    2. Press [CALL] to start dialing.
  • How do I chain dial from this phone?
    This feature allows you to dial phone numbers in the phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually. Proceed in calling the number you need to contact then, start chain dialing by pressing [Ph.book] on the handset. Select your desired entry from the phonebook items then press [CALL], the phone should automatically dial the number.
  • How do I adjust the brightness of the screen on my handset?
    You can adjust the LCD contrast of the base by following these procedure:
    1. Make sure that the base is not in use. On the base press [MENU]
    2. Press [#] [6] [1] [0]
    3. There are 6 levels of selection. Press either the [▲] or [▼] repeatedly to your desired contrast
    4. Press [ENTER] to save setting

    If you want to adjust the contrast of the cordless handset, press [MENU] then press [#] [6] [0] [3]. Press the [▲] or the [▼] repeatedly to choose contrast. Press the soft key [SAVE] then press [OFF] to exit.
  • How do I adjust ringer volume? / How do I turn off the ringer on the base?
    You can adjust the ringer volume for the base or the handsets. To do this, perform the following steps on the base or handset:
    1. Press [MENU] [#] [2] [0] [1]
    2. Press the [◄] or the [►] to select your desired volume
    3. Press [ENTER] the base will beep confirming a successful procedure
  • How can I use the mute feature?
    While mute is turned on, you can hear the other party, but the other party cannot hear you. [MUTE] is a soft key visible on the display on the handset only during a call. You can press the soft key anytime during a call. Press [MUTE] again to return to the conversation.
  • How can I switch to speaker phone on my handset?
    You can switch to speaker phone by pressing the speaker phone button on the handset and if you would want to get to the regular talk mode on the phone just press the [TALK] button on the cordless phone.
  • How can I register the warranty of my phone?
    You may register your products online by going to: &lt;a target="_blank" href="https://secure2.prodregister.com/panasonic/">https://secure2.prodregister.com/panasonic/</a>. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, Telephone is warranted for a year starting from the date of purchase.
  • How can I register for the warranty of my product?
    You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.
  • How can I join an existing outside call from another handset?
    To join an existing outside call, press the designated Line button on the handset. Four external calls can be handled simultaneously on separate telephone lines by the base unit and three cordless handsets. Additional, two intercom calls can be handled simultaneously.
  • Does my phone have Bluetooth capability?
    No. This model does not support Bluetooth connectivity.
  • Does my model have a room monitor feature?
    No, this model does not have a room monitor feature.
  • Does it have an audible message alert wherein the phone beeps when I get messages on the machine?
    No, the Answering system does not have an audible alert, when you receive new messages on your machine it will only have the message indicator flash but it will not beep.
  • Can I still restore phonebook items that I have erased?
    No. The phonebook items are not retrievable. Once it's erased from the phone there is no way to retrieve them back.
  • Can I change the language display on my cordless phone from English to Spanish?
    Yes you may change the language from English (default) to Spanish. To do this, follow the steps provided:
    1. Press [MENU] on the handset
    2. Press [#] [1] [1] [0]
    3. Press your [&#9650;] or your [▼] to select your desired setting
    4. Press [SAVE] then OFF
  • Can I change the font size on the screen on my phone?
    No. The font size is fixed and there is no option to change it on the handset.
  • Can I change the channel of my phone?
    The product operates in the frequency range of 5.76 GHz - 5.84 GHz. The frequency is fixed and the channel cannot be changed, the telephone goes thru the bandwidth automatically.
  • Can I change the backlight timer on my phone? It keeps on turning off the back light.
    No. The handsets are preset for backlight, it is not programmable. When the handset goes idle, it will turn off the backlight to save battery charge.
  • Can I block calls using my phone?
    Yes. Caller ID service is required to identify phone numbers to match what you have stored on the call block list. The unit is capable of blocking up to 250 phone numbers, if you have more than 250 numbers to block then subscribing to a call block service from you phone company is an option.
  • Can I access my answering machine while I am away from home?
    Yes. You can access the answering machine remotely by dialing your phone number on any touch tone phone to call it and as soon as you hear your greeting message play, enter your mailbox password or remote code and follow the voice prompt, as soon as you are done listening to your messages you can hang up.
  • Are there any setup tips about the location of the main base unit in relation to range and audio quality?
    Yes. To optimize the range / audio quality, please be aware that metal objects / devices within proximity of the main base unit (less than a few feet), may block base cordless signal to reach the cordless handsets, resulting in deteriorated audio/poor sound quality:
    - Personal computer
    - Fax machine
    - External hard drive
    - Cash register
    - Metal tray for stationary
    - Metal file cabinet
    - Other metal materials
    If you experience distorted audio on the cordless handsets at extended distance/certain spots, please check for the presence of these metal objects/devices, clear them (relocate the main base unit, if necessary) and you should hear better audio afterwards.
  • Are the keypads to my handset supposed to be back lit?
    Yes. The supplied handset for this model has a keypad back light.
  • Where can I order parts for my product?
    You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.
  • Whenever I try to make a call my handset displays "Busy". How do I fix this?
    1. The called unit is in use.
    2. Other units are in use and the system is busy. Try again later.
    3. The handset you are using is too far from the base unit. Move closer and try again.
    4. There is no handset registered to the base unit matching the handset number you entered.
  • When I answer an incoming call, I have to say "hello" several times before the other party can hear me. How can I fix it?
    Make sure that the handset is not on "MUTE". If the problem still occurs, unplug the base unit from the power outlet for 5 seconds and remove the batteries from the handset then put everything back and test the telephone. If the procedure won't work and the telephone was purchased within a year, ship the unit to Panasonic Exchange Center address: 4900 George McVay Drive, Suite B No.12, McAllen, TX 78503. We recommend UPS. Carefully pack in a padded shipping carton and include all accessories. Include a letter detailing the complaint, a return address and provide a day time phone number where you can be reached. P.O. Boxes are not acceptable. Keep the tracking number for your records. A copy of valid registered receipt is required under the 1 year parts and labor Limited Warranty. Refurbished replacement is to be delivered within 7-10 business days. To submit a repair request online, click here
  • What should I do if my base unit does not have power and there are no lights lit?
    If your base unit is not receiving power then you can try to have the base unit plugged on a different power outlet to test. If you have multiple handsets, you can try to use the AC adapter from one of the smaller chargers and have it plugged on the base. If you have followed the steps mentioned above and you base unit still does not have power, the base unit needs service. Please refer to your operating instructions warranty page for procedure.
  • What should I do if my Answering Machine messages are not being recorded?
    Make sure the answering machine is turned ON by pressing the [ANSWER ON] button till the indicator lights up on the base. Check your greeting message. You may have an extremely short greeting message (less than two seconds) or your Greeting may have been erased. If that is the case, record another greeting message. If you have voice mail from your local phone company adjust the ring count on the answering machine to less than the voice mail ring count. Also, you if you have another phone on the same line that has an answering machine, be sure to turn OFF that other answering machine.
  • What kind of batteries can I use for my handset?
    One cordless handset uses two (2) Ni-MH (nickel metal hydride) type rechargeable AAA batteries. To order replacement battery, please use order No. HHR-4DPA and contact 1-800-332-5368 or click here. The Panasonic rechargeable AAA batteries are recommended for best cordless handset performance. Replace batteries only with a nickel metal hydride (Ni-MH) type of battery.
  • What is voice mail and how do I listen to my voice mail messages?
    Some phone companies provide a flat-rate service which includes voice mail, it is a voice mailbox system assigned to your phone line that stores telephone messages which can be retrieved at a later time. Procedure to access your voice mailbox would vary depending on the instructions of your phone company. If you do not wish to use this added service, please contact your telephone service provider to deactivate your Voice Mail subscription.
    If you have a built-in answering machine with your telephone and you prefer to use it instead of your voice mail subscription, then it is recommended to change the ring count of the Voice Mail service so that the answering system can answer the call first. To do so, consult your telephone service provider.
  • What is the warranty of this telephone?
    This Limited Warranty only applies to products purchased and serviced in the United States or Puerto Rico. This Limited Warranty is extended only to the original purchaser and only covers products purchased as new. Coverage of warranty is applied to telephone products purchased within a year which starts with the date of original purchase. Please keep a copy of the valid receipt as a requirement for the warranty coverage.
  • What is the Auto talk feature?
    Auto talk is a feature which lets you answer calls simply by lifting the handset off the base unit or charger. You do not need to press the [TALK]. The Auto talk feature will not work if the cordless handset is off the base or charger. Feature needs to be set separately on each handset.
  • What is my phone's voltage?
    Use only the supplied Panasonic AC adapter. The phone operates on 120V, 60 Hz.
  • What is FSK?
    Frequency Shift Keying or FSK is a signal used by service providers to alert you that you have a new voicemail message recorded on your assigned mailbox.
  • What is auto attendant and how do I turn it on on my base unit?
    The Automated Attendant answers incoming calls and then routes the callers to the base unit or the desired cordless handset. The base unit plays the role of operator with the cordless handsets as the extensions. The number of extensions and mailboxes would depend on the number of handsets you have. To Activate auto attendant, follow this procedure:
    1. On the base unit press [ANSWER ON] this button is found just right below the line button
    2. Press the [&#9650;] or the [▼] on the base until "AUTO ATTENDANT" is displayed on the screen
    3. Press [ENTER] the current greeting is played
    Click here for Help & Tutorials
  • The screen on my handset is stuck? How do I fix this?
    Reset the handset by removing batteries for at least 5 seconds, then put them back.
  • The screen is blank on my handset. How do I fix it?
    If you can still use the base and the cordless handset but the screen went blank or won't turn on, follow the procedure below:
    For the base:
    1. Press [MENU] [#] [6] [1] [0] on the base.
    2. Select the adjustment by pressing [▲] or [▼].
    3. Press [ENTER].

    For the handset: Remove the handset cover at the back of the cordless phone, remove the battery for a few seconds and insert the battery back and close the cover.
    If procedure doesn't work, adjust the LCD contrast by following this procedure:
    1. On the handset press [MENU] [#] [6] [0] [3].
    2. Select the adjustment by pressing number 1-6.
    3. Press [SAVE].
  • The indicator light on the handset flashes slowly.
    The handset indicator light will flash for the following reasons:
    If the handset indicator light is flashing rapidly it means a call is being received.
    If a call is kept on hold for more than 9 minutes, an alarm tone starts to sound and the ringer indicator on the handset flashes rapidly as well.
    If the message indicator is flashing slowly, it means that there is a new message recorded on the built-in answering machine, once you listen to the message the indicator light should stop flashing.
    If 'New Voicemail' is displayed on the handset and the indicator flashes slowly, it means you have a new voicemail message, on your mailbox assigned to you by your phone company. If you are unaware of the voicemail subscription you may contact your phone company to get your voicemail PIN.
  • The date and time always changes even if I save the settings. What should I do to fix this?
    You have the "Time Adjustment" feature set to "Auto". This feature allows the unit to automatically adjust the date and time setting when caller information from your landline service is received. To use this feature, set the date and time first. To set this feature to "Manual" follow these procedure:
    1. On the base unit press [MENU]
    2. Press [#] [6] [1] [1]
    3. Press [ENTER] for manual
  • My handset says "line in use". How do I clear it?
    Make sure that the base unit has power. "Line in use" is displayed if the line is currently active on a call. If you have multiple handsets, it is possible that one of them is turned on so check the rest of the handset and turn it off.
    Check if all connections are secure and plugged properly from the wall and from the back of the base unit. If none of the handsets are in use, try to unplug the base unit from the power outlet for 5 seconds then replug and test the line by calling you line using your cell phone or a different phone line.
  • My handset displays, "Please lift up and try again".
    You attempted to dial from the cordless handset while located in the charger. Lift the handset out of the charger and try again. If the same error message appears on the handset after lifting the handset from the cradle, reset the handset by removing the battery from the phone then re-install them again.
  • My caller ID information is displayed late.
    Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use. If the unit does not work properly, contact an authorized service center.

    CAUTION: To avoid permanent damage, do not use a microwave oven to speed up the drying process.
  • My caller ID information is displayed late.
    Depending on your service provider or telephone company, the unit may display or announce the caller's information at the second ring or later. Move closer to the base unit.
  • My answering machine says "memory full" and it no longer records messages. What can I do about this?
    The error message indicates that the answering machine's maximum recording time was reached. You need to erase messages from your answering machine for it to start recording new messages again.
  • Missed calls are appearing on my screen. Why?
    If a call is not answered on a specific handset, the unit treats it as a missed call. The display shows "Missed call". This lets you know if you should view the caller list to see who called while you were away. You can clear the message from the handset by viewing your caller list.
  • Messages are announced out loud, how do I turn off call screening?
    While a caller is recording a message in the general delivery mailbox, you can monitor the call through the base unit's speaker. If more than one line is receiving a call at the same time, only the first one can be monitored. To turn this feature off do the following procedure from the base:
    1. On the base press [MENU] then press [#] [6] [0] [3]
    2. Press the [&#9650;] or the [▼] to scroll to your preferred setting
    3. Press [ENTER] to save
  • If I buy two bases attached to the same phone number, will I be able to call one base (or its handsets) with the other?
    No. Only intercom calling among handsets registered to the same base are possible.
  • I want to talk to 2 external numbers on my one line phone. What is "three way calling" and how do I perform this?
    A Three way call is a phone call in which the person who is calling wishes to talk to two other parties. It is a service offered by phone companies which allows you to call a party and by pressing the [Flash] button it allows you to receive another dial tone to call another phone number. Pressing [Flash] again will join all three parties together.
  • I took the batteries out of the handset just for a second and when I put them back in, the low battery icon flashes and the screen displays "charge for 7h". Is this normal?
    This is normal. When the batteries are taken out, the handset loses track of how much the batteries are charged. You may use the phone normally, but the battery indication will not be accurate until charged for about 7 hours.
  • I have DSL service, will my phone be affected if I connect it on the same phone line?
    No. Digital Subscriber Line (DSL) is a service provided to connect over the internet transmitting over your local telephone line and is subsequently separated by filtering, so a DSL filter is recommended to eliminate noise on the background on your phone. Most DSL service providers would have the filters available for their subscribers, you may also check out your local electronic stores for availability. If you are not getting any service from your phone there is still a possibility of a phone line problem even if your DSL is working properly.
  • I am trying to set up my phone and it says in the manual to press [OK], where is the button [OK] on my handset?
    The [OK] button is the middle soft key button. Soft keys are used in programming the phone system they are buttons that are not labeled on the Handset. They are located just below the screen on the handset and they function for whichever option is displayed on the screen.
  • I am experiencing Static and a humming noise in the background every-time I use my Panasonic phone. How do I fix it?
    If you are hearing static on your phone, reception breaks in and out or experiencing humming noise on the background while using your cordless phone, it might be caused by a transmission or electric interference, noise can also come from the phone lines, it would be best to locate the source of the interference first and a simple method of determining this would be to verify if static is heard on your other set of phones aside from the Panasonic. You can also try to relocate or plug the Panasonic phone to a different area where there is less interference. If you are subscribed to DSL service it is recommended to use a DSL filter, most DSL service providers would have the filters available for their subscribers, you may also check out your local electronic stores for availability.
  • How to add a Phonebook Entry?
    You can add phonebook items using the base or the handset, for the base:
    1. Press [MENU] on the base unit
    2. Scroll to "Add phonebook" by pressing the [&#9650;] or the [▼] button then press [ENTER]
    3. Enter the name by pressing the corresponding alphabet from the numbers on the handset keypad then press [ENTER] again.
    4. Dial the phone number of the contact then press [ENTER]

    For the cordless handset:
    1. On the handset press [MENU]
    2. Scroll to "Add phonebook" by pressing the [▲] or the [▼] button then press [Select]
    3. Enter the name by pressing the corresponding alphabet from the numbers on the handset keypad then press [Next]
    4. Dial the phone number of the contact then press [Save]
  • How much radiation do these phones output?
    This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. RF transmission power is 115 mW (max.)
  • How many messages can be stored on my answering machine?
    The total recording capacity (including your greeting message and music on hold) is about 100 minutes. A maximum of 100 messages can be recorded.
  • How many items can I store on my phonebook?
    The phonebook allows you to make calls without having to dial manually. You can add 100 names and phone numbers to the phonebook, and assign each phonebook entry to the desired group.
    Only 1 person can access the shared phonebook at a time.
  • How many handsets can be used with one main base unit?
    Up to a maximum of 8 cordless handsets can be used with one main base unit.
  • How many characters can I put on my phone book?
    Your phone can store up to 16 characters for the name and 32 digits for the number.
  • How does the power back up operation work?
    When a power failure occurs, the charged handset temporarily supplies power to the base dunit (power back-up mode). This allows you to make and receive landline calls using a handset during a power failure. The base unit will not perform any other functions. However, some functions such as Caller ID and shared phonebook are available only when using a handset other than the handset supplying power to the base unit.
    Important:
    • If a handset is not placed on the base unit when a power failure occurs, "Base no power Press OFF" is displayed. After pressing OFF on the handset, place it on the base unit to start power back-up mode.
    • Power back-up mode will not work if the battery level of the power supplying handset is low
    • Do not lift the power supplying handset from the base unit during power back-up mode.
    • Do not touch the handset's charge contacts during power back-up mode.
    • If the battery level is low, the unit will not work sufficiently during power back-up mode.
  • How do I use call waiting?
    To use call waiting, you must first subscribe to the call waiting service of your service provider/telephone company. If you already have the service activated on your phone line you will hear a few beeps during a call to place the first person on hold and answer the second party, press [FLASH] OR [CALL WAIT] button on the handset. The current call is then put on hold, and the other call is answered. You can press [FLASH] OR [CALL WAIT] button to go between the two calls as often as needed.
  • How do I turn off the key tone on this handset?
    The default setting is on, if you wish to turn off the key tone follow these procedure:
    1. On the handset press [MENU].
    2. Press [#] [6] [0] [4].
    3. Press the [&#9650;] or the [▼] to select.
    4. Press [SAVE] to save your preferred setting then press [OFF] to exit.
  • How do I set up the date and time on my phone?
    On the base, press [MENU] [#] [3] [0] [1]. Enter the date in the order month/date/year using two digits for each, then press [ENTER]. Now enter the hour and minute using two digits for each; press [&#9650;] or [▼] to select between AM and PM, then press [ENTER]
  • How do I send my phone in for repair?
    It is recommended to exhaust all troubleshooting steps before unit is sent for repair. If the procedure won't work and the telephone was purchased within a year, ship the unit to Panasonic Exchange Center address: 4900 George McVay Drive, Suite B No.12, McAllen, TX 78503. We recommend UPS. Carefully pack in a padded shipping carton and include all accessories. Include a letter detailing the complaint, a return address and provide a day time phone number where you can be reached. P.O. Boxes are not acceptable. Keep the tracking number for your records. A copy of valid registered receipt is required under the 1 year parts and labor Limited Warranty. Refurbished replacement is to be delivered within 7-10 business days.
  • Will I damage the batteries by keeping the phone on the charger?
    No. The batteries that comes with your telephone do not suffer from the same memory effect that older batteries used to have. It is safe to keep the handset on the charger whenever it is not in use. Use only the Nickel Metal Hydride rechargeable batteries. Never use Alkaline or any other types as these could damage your handset.
  • Why does my handset display "Please lift up and try again"?
    You attempted to dial from the cordless handset while located in the charger. Lift the handset out of the charger and try again. If the same error message appears on the handset after lifting the handset from the cradle, reset the handset by removing the battery from the phone then re-install them again.
  • Why do I hear a series of dial tones followed by a continuous dial tone after I lift the corded handset or press [TALK] on the cordless handset?
    If your dial tone is interrupted by several short gaps or beeps your phone company is indicating the arrival of a new voice mail message. It is the signal (sometimes called "voice mail tones" or "stutter tones") sent by your phone company to let users know that a message is waiting to be retrieved. If you are subscribed to a voice mail service from your provider this is normal. Please contact your phone company so you may know the procedure on hot to retrieve those message stores on your phone company's mailbox.
  • Why do I hear a series of beeps before my dial tone?
    If your dial tone is interrupted by several short gaps or beeps your phone company is indicating the arrival of a new voice mail message. It is the signal sent by your phone company to let users know that a message is waiting to be retrieved. If you are subscribed to a voice mail service from your provider this is normal.
  • Which phone model series do not have the Time Adjustment feature?
    The following phone model series do not have the Time Adjustment feature: KXTG401x, KXTG402x, KXTG422x, KXTG427x, KXTG271x, KXTG272x.

    We recommend you contact your Phone Service Provider for a solution if you have one of the models mentioned above.
  • Where is the OK button?
    The handset features soft keys located right below the screen. By pressing a soft key, you can select the feature shown directly above it on the display. When you read the word [OK] on the handset, just press the corresponding soft key button below it.
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