Images The product image is missing!
overview

Expandable Digital Cordless DECT Phone System

Details
KX-TG1035BP
Features

Expandable Digital Cordless DECT 6.0 Phone System with Extended Talk Time, Reduced Interference, Hearing Aid Compatibility (HAC), All-Digital Answering System and 5 Handsets

SpecificationsExpand All

  • More Details
    • Color
    • Speakerphone
    • Handset Speakerphone
    • Phone Lines
    • 3-Line LCD
    • Caller ID Memory and Dialer
    • Dual Keypad
    • Handset Locator
    • Headset Jack & Belt Clip
    • Lighted Handset Keypad
    • Flash button
    • Voice Prompts/Time Day Stamp
    • Line Status Indicator
    • Talking Caller ID
    • Speed Dialer
    • Wall Mountable
    • Tollsaver
    • Hold
    • Redial
    • Pause
    • LCD Readout
    • Menu
    • Speed Dialer (handset)
    • Mute
    • Ringer Indicator
    • Phone Book Copy
    • LCD Language
    • Chain Dial
    • Charge Time
    • TAM Volume
    • Call Screening
    • Intercom (Handset to Base)
    • Intercom (Handset to Handset)
    • Intercom (Base to Headset)
    • Handset Speakerphone Volume
    • Redial Memory (Handset)
SEE FULL SPECS

Warranty

FAQs

  • How do I set the date and time on my handset?
    Using the handset, press [MENU] [#] [1] [0] [1]. Enter the date in the order month, date, year using two digits for each, then press [OK]. Now enter the hour and minute using two digits for each; press [*] to select between AM and PM, then press [OK]
  • How do I send my phone in for repair?
    It is recommended to exhaust all troubleshooting steps before unit is sent for repair. If the procedure won't work and the telephone was purchased within a year, ship the unit to Panasonic Exchange Center address: 4900 George McVay Drive, Suite B No.12, McAllen, TX 78503. We recommend UPS. Carefully pack in a padded shipping carton and include all accessories. Include a letter detailing the complaint, a return address and provide a day time phone number where you can be reached. P.O. Boxes are not acceptable. Keep the tracking number for your records. A copy of valid registered receipt is required under the 1 year parts and labor Limited Warranty. Refurbished replacement is to be delivered within 7-10 business days.
  • How do I reset my phone?
    To reset the phone system, unplug the main base from the electrical outlet and remove the batteries for 5 seconds. Install the batteries and replug the base. Do not reset your phone unless necessary.
  • How do I remotely turn on my unit's answering machine using a touch-tone telephone?
    You can turn on your unit's answering system remotely by performing the following steps.
    1. Dial your phone number using any touch tone phone.
    2. Let the phone ring 15 times. The greeting message is played back indicating the machine is already turned on. You can either use your remote code to continue to access your messages or hang up.
  • How do I register an additional or optional accessory handset to my existing main base unit?
    To register an accessory handset to the base unit, perform the following steps:
    1. On the handset, press [MENU] then press [▲] or [▼] repeatedly to scroll to "HANDSET SETTINGS" and press [OK]
    2. Press the [▲] or [▼] repeatedly to scroll to "REGISTRATION" then press [OK]
    3. Press [▲] or [▼] repeatedly to scroll to "HS Registration" then press [OK]
    4. Press and hold [LOCATOR] button on the base until base beeps
    5. Press [OK] on the handset, then wait until a long beep sounds from the handset
  • How do I record my own greeting message for my answering machine?
    To record your own greeting message and use the default greeting message, perform the following steps.
    1. On the handset, press [MENU] then press [▲] or [▼] repeatedly to scroll to "ANSWERING DEVICE" then press [OK]
    2. Press the [▲] or [▼] repeatedly to scroll to "RECORD GREETING" then press [OK]
    3. You can start recording as soon as you hear a beep from the handset, speak clearly on the handset
    4. As soon as you are done with your message, press [OK]
  • How do I properly charge my handsets?
    To ensure that the batteries charge properly, clean the charge contacts of the handset, base unit, and charger with a soft, dry cloth once a month. Clean more often if the unit is subject to the exposure of grease, dust, or high humidity. You may place the handset on its cradle after every use without damaging the batteries. Remember that the battery power is consumed whenever the handset is off the base unit or charger, even when the handset is not in use. Charge the battery(ies) provided only with the specified charger and for best performance, we recommend using the Panasonic rechargeable batteries.
    It is normal for the handset to feel warm during charging.
  • How do I play back messages on the answering machine?
    When new messages have been recorded, the message indicator flashes. Press Play [►] on the base. If you would like to listen to the message using the handset, press [MENU] then press [▲] or [▼] to scroll to "ANSWERING DEVICE". Press [OK]. Press [▲] or [▼] to scroll to "PLAY NEW MSG" then press [OK]. When finished press [OFF].
  • How do I order additional accessory handsets?
    To purchase additional accessory handsets please visit our website at http://shop.panasonic.com/shop/phones-and-fax-telephone-accessories.
  • How do I make a conference call on my phone?
    If you have multiple handsets, outside calls can be transferred or a conference call with an outside party can be made between handsets, to do this, perform the following steps.
    1. During an outside call, press [TRANSFER] to put the current party on hold
    2. Select the desired extension no by pressing the number buttons [1] [6]
    3. Press [SELECT]
    4. Wait for the other paged party to pick up the call, if the paged party does not answer the call, press the [TALK] to return to the outside call
    5. To establish the conference call, press [MENU] then press number button [1]
  • How do I know how many new messages are recorded in my answering machine?
    The message indicator on top of the handset and the play button [►] on the base will flash when there are new messages. To know the number of new messages, it is necessary to press play [►] on the base, or play message through the handset, so the number of new messages will be announced.
  • How do I install my brand new phone?
    After you open the box of your newly purchased phone, make sure you keep your receipt to validate the warranty of your phone. Check if all items and accessories that are supposed to be included in the box is complete, such as the batteries and the line cord etc. Follow these procedure to install and set-up he unit before use.
    1. READ the operating instructions Safety precautions before use.
    2. Use only the supplied Panasonic AC adaptor PNLV226, plug the tip at the main base unit and plug the adapter directly on a power outlet without any obstruction. Ensure that the AC outlet is installed near the product and is easily accessible.
    3. Use the supplied line cord and plug the cord at the back of the base securely, and the other end needs to be plugged in your telephone jack, make sure that the cord clicks when plugging the line cord on the base and the wall jack. You may now check if you can hear a dial tone when you lift the handset from the base.
    4. Remove the handset cover at the back of the cordless handset and insert the supplied rechargeable batteries inside. Confirm you install the batteries on its correct polarities, positive (+) and negative (-).
    5. USE ONLY Ni-MH batteries AAA (R03) size.
    6. Charge the new batteries by placing the cordless handset on the cradle. Initial charging needs to be 7 hours.

    After charging the handset, you may now start programming the handsets for your preferred settings.

  • How do I erase my greeting message?
    To erase your greeting message and use the default greeting message, perform the following steps.
    1. On the handset, press [MENU] then press [▲] or [▼] repeatedly to scroll to "ANSWERING DEVICE" then press [OK]
    2. Press the [▲] or [▼] repeatedly to scroll to "ERASE MESSAGE" then press [OK]
    3. Press [▲] or [▼] repeatedly to scroll to "ERASE GREETING" then press [OK]
    4. The handset will confirm the procedure, press [▲] or [▼] to select "YES" then press [OK]
  • How do I erase messages on the answering machine?
    To erase a message, play back that message, and press [ERASE] on the base. To erase all messages, while the base is idle, press [ERASE] twice.
  • How do I deregister a handset which is no longer in use?
    To deregister a handset, perform the following steps.
    1. On the handset, press [MENU] then press [▲] or [▼] repeatedly to scroll to "HANDSET SETTINGS" then press [OK]
    2. Press the [▲] or [▼] repeatedly to scroll to "REGISTRATION" then press [OK]
    3. Press [▲] or [▼] repeatedly to scroll to "DEREGISTRATION" then press [OK]
    4. Press [3] [3] [5] then press [OK]
    5. Select which handset needs to be canceled by pressing the handset number[1] - [6] and press [OK]
    6. Press [▲] or [▼] to scroll to "YES" and press [OK]
  • How do I clear 'New Voicemail' on my handset's display?
    Your telephone is alerting you that you have a new voice message from your phone company's assigned Voice mailbox. Procedure to access your voice mailbox would vary depending on the instructions of your phone company / service provider. Once you listen to your new messages, "New Voicemail" should be cleared from the handset/
    Note: If the handset still indicates there are new messages even after you have listened to all new messages, turn it off by pressing and holding [#] until the handset beeps.
  • How do I change the ring tone when receiving an outside call?
    To change the ringer tone, perform the following steps:
    1. On the handset, press [MENU] then press [▲] or [▼] repeatedly to scroll to "HANDSET SETTINGS" then press [OK]
    2. Press the [▲] or [▼] repeatedly to scroll to "RINGER SETTINGS" then press [OK]
    3. Press [▲] or [▼] repeatedly to scroll to "RINGER TONE" then press [OK]
    4. Press [▲] or [▼] to play selection. Press [OK] to save your setting. Note that each handset needs to be set separately for the ringer tone adjustment
  • How do I change the number of rings before my answering machine picks up?
    1. On the Handset press [MENU] on the handset and press [▲] or [▼] repeatedly to scroll to "ANSWERING DEVICE" then press [OK]
    2. Press the [▲] or [▼] repeatedly to scroll to "SETTINGS" then press [OK]
    3. Press [▲] or [▼] to scroll to "RING COUNT" then press [OK]
    4. Select your desired ring count maximum is up to 7 rings then press [OK]
  • How do I change the display language on my handset?
    You can select either "English" or "Espanol" as the display language. The default setting is "English". You may change the display language and the voice guidance of the answering system.
    For the Display language:
    1. Make sure that the phone is not in use, press [MENU] on the handset then scroll to "Handset Settings" by pressing the [▲] or the [▼] button. Press [OK] to select.
    2. Scroll to "Display Settings" then press [OK]
    3. Scroll to "Change Language" then press [OK]
    4. Select the desired setting by pressing the [▲] or the [▼] button then press [OK] to save the setting. Press [OFF] to exit.

    To change the Voice Guidance:
    1. On the handset press [MENU] and scroll to "Answering Device" by pressing the [▲] or the [▼] button. Press [OK]
    2. Scroll to "Settings" then press [OK]
    3. Scroll to "Voice prompt" then press [OK]
    4. Select your preferred language then press [OK] to save the setting. Press [OFF] to exit.
  • How do I change the dial mode from tone to pulse?
    To change the dial mode on the phone, do the following procedure:
    1. On the handset press [MENU]
    2. Press the [▲] or [▼] and press [SELECT] on Set Tel Line
    3. Scroll again by pressing the [▲] or [▼] and press [SELECT] on Set Dial Mode
    4. Press the soft key [OK]
    5. Press [▲] or [▼] to select your desired setting
    6. Press [OK] to save the setting
  • How do I change my remote access code for my answering machine?
    To change your remote code for your answering machine, perform the following steps:
    1. On the handset, press [MENU] then press [▲] or [▼] repeatedly to scroll to "ANSWERING DEVICE" then press [OK]
    2. Press the [▲] or [▼] repeatedly to scroll to "SETTINGS" then press [OK]
    3. Press [▲] or [▼] repeatedly to scroll to "REMOTE CODE" then press [OK]
    4. Enter your 3 digit code then press [OK] to save your setting
  • How do I chain dial from this phone?
    This feature allows you to dial phone numbers in the phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually. Proceed in calling the number you need to contact then, start chain dialing by pressing [Ph.book] on the handset. Select your desired entry from the phonebook items then press [CALL], the phone should automatically dial the number.
  • How do I adjust the brightness of the screen on my handset?
    You can adjust the LCD contrast of the handset by following these procedure:
    1. On the handset press [MENU]
    2. Press the [▲] or the [▼] arrow to scroll to "Initial Setting"
    3. Press [OK]
    4. Scroll again using the arrow keys to get to "Display Settings" then press [OK]
    5. Scroll to "Contrast level" You can adjust the brightness by highlighting the selection
    6. Choose your preferred contrast then press [SAVE] on the handset
  • How do I adjust ringer volume? / How do I turn off the ringer?
    To adjust the ringer volume on the phone system, perform the following steps:
    1. On the handset, press [MENU] then press [▲] or [▼] repeatedly to scroll to "HANDSET SETTINGS" then press [OK]
    2. Press the [▲] or [▼] repeatedly to scroll to "RINGER SETTINGS" then press [OK]
    3. Press [▲] or [▼] repeatedly to scroll to "RINGER VOLUME" then press [OK]
    4. Press [▲] or [▼] to select your desired ringer volume the press [OK] to save your setting. Note that each handset needs to be set separately for the ringer volume adjustment
  • How do I adjust ringer volume?
    To adjust the ringer volume on the handset, press [MENU] [#] [1] [6] [0] and press [▲] or [▼] to raise or lower the ringer volume.
  • How can I use the mute feature?
    While mute is turned on, you can hear the other party, but the other party cannot hear you. [MUTE] is a soft key visible on the display on the handset only during a call. You can press the soft key anytime during a call. Press [MUTE] again to return to the conversation.
  • How can I register the warranty of my phone?
    You may register your products online by going to: &lt;a target="_blank" href="https://secure2.prodregister.com/panasonic/">https://secure2.prodregister.com/panasonic/</a>. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, Telephone is warranted for a year starting from the date of purchase.
  • How can I register for the warranty of my product?
    You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.
  • How can I join an existing outside call from another handset?
    To join an existing outside call, press [TALK] on the handset. The maximum participating parties having a conversation at the same time, including one outside party, are three (3).
  • Could I use any regular not-rechargeable AAA batteries with this product?
    No. Use ONLY Ni-MH batteries AAA (R03), which is specified in the operating instruction book. WARNING: DO NOT USE ALKALINE OR HEAVY DUTY BATTERIES.
  • Can my phone block phone numbers?
    No. The system does not have a call block feature.
  • Can I still restore phonebook items that I have erased?
    No. The phonebook items are not retrievable. Once it's erased from the phone there is no way to retrieve them back.
  • Can I change the language display on my cordless phone from English to Spanish?
    Yes you may change the language from English (default) to Spanish. To do this, follow the steps provided:
    1. Press [MENU] on the handset
    2. Press [#] [1] [1] [0]
    3. Press your [&#9650;] or your [▼] to select your desired setting
    4. Press [SAVE] then OFF
  • Can I change the font size on the screen on my phone?
    No. The font size is fixed and there is no option to change it on the handset.
  • Can I change the channel of my phone?
    The product operates in the frequency range of 1.92 GHz to 1.93 GHz. The frequency is fixed and the channel cannot be changed, the telephone goes thru the bandwidth automatically.
  • Can I change the backlight timer on my phone? It keeps on turning off the back light.
    No. The handsets are preset for backlight, it is not programmable. When the handset goes idle, it will turn off the backlight to save battery charge.
  • Can I block calls using my phone?
    Yes. Caller ID service is required to identify phone numbers to match what you have stored on the call block list. The unit is capable of blocking up to 250 phone numbers, if you have more than 250 numbers to block then subscribing to a call block service from you phone company is an option.
  • Can I access my answering machine while I am away from home?
    Yes. You can access the answering machine remotely by dialing your phone number on any touch tone phone to call it and as soon as you hear your greeting message play, enter your mailbox password or remote code and follow the voice prompt, as soon as you are done listening to your messages you can hang up.
  • Are there any setup tips about the location of the main base unit in relation to range and audio quality?
    Yes. To optimize the range / audio quality, please be aware that metal objects / devices within proximity of the main base unit (less than a few feet), may block base cordless signal to reach the cordless handsets, resulting in deteriorated audio/poor sound quality:
    - Personal computer
    - Fax machine
    - External hard drive
    - Cash register
    - Metal tray for stationary
    - Metal file cabinet
    - Other metal materials
    If you experience distorted audio on the cordless handsets at extended distance/certain spots, please check for the presence of these metal objects/devices, clear them (relocate the main base unit, if necessary) and you should hear better audio afterwards.
  • Are the keypads to my handset supposed to be back lit?
    No. The handsets does not have a lighted keypad.
  • What is my phone's voltage?
    Use only the supplied Panasonic AC adapter. The phone operates on 120V, 60 Hz.
  • What is FSK?
    Frequency Shift Keying or FSK is a signal used by service providers to alert you that you have a new voicemail message recorded on your assigned mailbox.
  • The keys are no longer beeping when I press them to dial. How can I get the buttons to beep again?
    The key tone feature was turned off, to change setting perform the following steps.
    1. On the handset, press [MENU] then press [&#9650;] or [▼] repeatedly to scroll to "HANDSET SETTINGS" then press [OK]
    2. Press the [▲] or [▼] repeatedly to scroll to "OTHER SETTINGS" then press [OK]
    3. Press [▲] or [▼] repeatedly to scroll to "KEY TONE" then press [OK]
    4. Press [▲] or [▼] to select "ON or "OFF" then press [OK]
  • The indicator light on the handset flashes slowly.
    The handset indicator light will flash for the following reasons:
    If the handset indicator light is flashing rapidly it means a call is being received.
    If a call is kept on hold for more than 9 minutes, an alarm tone starts to sound and the ringer indicator on the handset flashes rapidly as well.
    If the message indicator is flashing slowly, it means that there is a new message recorded on the built-in answering machine, once you listen to the message the indicator light should stop flashing.
    If 'New Voicemail' is displayed on the handset and the indicator flashes slowly, it means you have a new voicemail message, on your mailbox assigned to you by your phone company. If you are unaware of the voicemail subscription you may contact your phone company to get your voicemail PIN.
  • The handset display shows "Use rechargeable battery". What batteries should I use?
    You are using an Alkaline or other incorrect batteries. Please use the Ni-MH (Nickel metal hydride) batteries that came with the unit. If you need to replace the batteries, you may order them by clicking here. WARNING Alkaline or Heavy Duty batteries may damage the handset.
  • The date and time always changes even if I save the settings. What should I do to fix this?
    You have the "Time Adjustment" feature set to "Auto". This feature allows the unit to automatically adjust the date and time setting when caller information from your landline service is received. To use this feature, set the date and time first. To set this feature to "Manual" follow these procedure:
    1. On the handset press [MENU]
    2. Press [SELECT] on "Select Date and Time" and press [OK]
    3. Press [SELECT] on "Time Adjustment" then press [OK]
  • The ANSWER ON indicator on the base unit flashes rapidly.
    Answering system message memory is full. Delete old messages so that new messages can be recorded.
  • My telephone says 'Check Tel Line' and I cannot call out. What will I do to fix this?
    The supplied telephone line cord has not been connected yet or not connected properly. Check the connections by making sure the line cord is secure. When you plug the phone line cord at the back of the phone make sure you hear it click. You can also try to have the telephone plugged on a different phone jack inside the house, if there is none, try to take it to a neighbor or friends house to be tested, to be sure you are not having a line problem.
  • My handset keypad keeps blinking.? What's wrong?
    This is normal. Please recharge handset. When the battery voltage becomes low, the battery icon on the handset LCD will blink. If you don't recharge handset battery, the LED will shut off, and the Keypad light will blink to warn you to put the handset on the charger.
  • My handset is not charging. What can I do?
    First make sure you are using the Rechargeable batteries that came with the unit. The correct part numbers will be either HHR-55AAABU, HHR-65AAABU, N4DHYYY00002, or HHR-4DPA. Try charging the handset on the base charger. If that works, make sure the charging cradle is connected to the AC Adaptor, and the AC Adaptor is firmly plugged into the wall. Have you taken the batteries out of the handset recently. This will reset the battery indicator, so even though the batteries may be fully charged, the indicator will show low battery. Place the handset on the charging cradle for 7 hours to show full battery. Also, be sure the batteries are inserted properly. The '+' terminal should be showing at the top of the right battery and the bottom of the left battery.
  • My handset displays 'Line in use' and I cannot receive incoming calls. What does this mean and how do I clear this error from my handset?
    Someone might be using the line. If you have multiple handsets, please check all of your cordless phones if they were properly hung up. If you have already done this, and the error 'Line in use' is still appearing on the phone, check if your other phone is getting a dial tone. If the problem seems to be happening with all of your phones, then you might be experiencing a possible line problem, you can try to plug the telephone on a totally different line like your neighbor's or friend's house.
    If the problem is only happening with the Panasonic phone follow these procedure:
    1. Unplug your Panasonic phone both from the phone jack.
    2. Try relocating the telephone on a different phone jack inside the house.
    3. Try using a different line cord if you have any other available.
    4. If steps above still doesn't work, telephone might need service, please refer to your instructions warranty page for procedure.
  • My handset displays "New Voice Mail". How do I clear it?
    You received a message on the voice mail system provided by your telephone company. To hear the message, dial the voice mail access number provided by your service provider, and follow the voice instructions for accessing the mailbox. Depending on your service provider you may need to clear your voice mailbox to remove the notification. If you have listened to all your voice mail messages and the handset still indicates "New Voice Mail" just clear the message on the handset by pressing and holding the [CLEAR] soft key button for about 5 seconds to clear the displayed message on the handset.
  • My handset displays "Missed Calls". How do I view the phone numbers on my list?
    To view your caller list on the handset, Press [MENU] then press [&#9650;] or [▼] repeatedly to scroll to "VIEW CALLER ID" then press [OK]. Press the [▼]to search for the most recent calls and press the [▲] to search from the oldest call.
  • My handset displays "1 missed call" or "# missed calls". What does it mean, and how do I clear it?
    You received a call that was unanswered, but the caller didn't leave a message, or left a message in voice mail. If you have Caller ID, perform the following steps.
    1. On the handset, press [MENU] then press [&#9650;] or [▼] repeatedly to scroll to "VIEW CALLER ID" then press [OK]
    2. Press [▼] to search from the most recent call, or [▲] to search from the oldest call. As soon as you view all of the missed calls it will clear the "Missed Call" message on the handset.
  • My caller ID information is displayed late.
    Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use. If the unit does not work properly, contact an authorized service center.

    CAUTION: To avoid permanent damage, do not use a microwave oven to speed up the drying process.
  • My caller ID information is displayed late.
    Depending on your service provider or telephone company, the unit may display or announce the caller's information at the second ring or later. Move closer to the base unit.
  • It is not letting me return a call from the numbers I have on my caller ID and it keeps on giving an area code for local numbers. What do I need to do?
    The edit the caller ID information on your phone for call back perform the following steps.
    1. On the handset, press [MENU] then press [&#9650;] or [▼] repeatedly to scroll to "VIEW CALLER ID" then press [OK]
    2. Press the [▲] or [▼] to select which phone number needs to be edited then press [MENU]
    3. Press [▲] or [▼] repeatedly to scroll to "EDIT SAVE" then press [OK]
    4. Press [MENU] repeatedly until it shows the correct number then press TALK. Once you call back an edited number, the handset which was used to call back remembers the area code and format of the edited phone number. The next time someone calls from the same area code, caller information is customized by the Handset the way you programmed it
  • Is the range extender compatible with my phone?
    No. The KX-TGA405B range extender is not compatible with this system.
  • Is the base unit wall mountable?
    Yes. You may attach on the base the provided wall-mounting adaptor inside the box to mount unit on the wall.
  • If I buy two bases attached to the same phone number, will I be able to call one base (or its handsets) with the other?
    No. Only intercom calling among handsets registered to the same base are possible.
  • I want to talk to 2 external numbers on my one line phone. What is "three way calling" and how do I perform this?
    A Three way call is a phone call in which the person who is calling wishes to talk to two other parties. It is a service offered by phone companies which allows you to call a party and by pressing the [Flash] button it allows you to receive another dial tone to call another phone number. Pressing [Flash] again will join all three parties together.
  • I took the batteries out of the handset just for a second and when I put them back in, the low battery icon flashes and the screen displays "charge for 7h". Is this normal?
    This is normal. When the batteries are taken out, the handset loses track of how much the batteries are charged. You may use the phone normally, but the battery indication will not be accurate until charged for about 7 hours.
  • I hear a series of beeps before my dial tone. Is this normal?
    If your dial tone is interrupted by several short gaps or beeps your phone company is indicating the arrival of a new voice mail message. It is the signal sent by your phone company to let you know that a message is waiting to be retrieved. If you are subscribed to a voice mail service from your provider this is normal. Please contact your phone company so you may know the procedure on hot to retrieve those message stores on your phone company's mailbox.
  • I have Voicemail service from my phone company, but the handset doesn't show when I have new messages. How do I set this up?
    The handset is suppose to have the message indicator flash slowly on the handset and to have the message, "New Voice Mail" displayed on the screen when you receive a new message from your voicemail box provided to you by your phone company. If the handset's indicator light does not flash, make sure to check your message alert. To do this on the handset;
    1. Press [MENU] then press [&#9650;] or [▼] repeatedly to scroll to "HANDSET SETTINGS" and press [OK]
    2. Press the [▲] or [▼] repeatedly to scroll to "OTHER SETTINGS" then press [OK]
    3. Press [▲] or [▼] repeatedly to scroll to "MESSAGE ALERT" then press [OK]
    4. Make sure to select "ON" by pressing [▲] or [▼]
    5. Press [OK] on the handset to save setting
  • I have programmed the date and time on my phone but the information changes. Why does the date and time change automatically?
    If you are subscribed to Caller ID from your phone company, the unit's date and time setting will be automatically adjusted when caller information is received. If you do not wish for this feature to work, on the handset press [MENU] then press the [&#9650;] or [▼] to scroll to "SET DATE AND TIME" then press [OK]. press the [▲] or [▼] to scroll to "TIME ADJUSTMENT" then press [▼] TO SELECT "MANUAL". Press [OK] to save the setting.
  • I have DSL service, will my phone be affected if I connect it on the same phone line?
    No. Digital Subscriber Line (DSL) is a service provided to connect over the internet transmitting over your local telephone line and is subsequently separated by filtering, so a DSL filter is recommended to eliminate noise on the background on your phone. Most DSL service providers would have the filters available for their subscribers, you may also check out your local electronic stores for availability. If you are not getting any service from your phone there is still a possibility of a phone line problem even if your DSL is working properly.
  • I can't hear a dial tone on my phone.
    Make sure that the base unit has power. Check if all cords are secure and plugged in properly from the wall and from the back of the base unit. Try to plug the unit to a known working jack then test again. If you have a different phone on the same line, and you are also not getting a dial tone, it is possibly a line problem. If that is the case, it is advised to contact your local phone company for further assistance.
  • I cannot operate the answering system.
    It is possible that:

    1. Someone is using the unit. Wait for the other user to finish and hang up.
    2. A caller is leaving a message. Wait for the caller to finish.
    3. The handset is too far from the base unit. Move closer to the main station.
  • I am trying to set up my phone and it says in the manual to press [OK], where is the button [OK] on my handset?
    The [OK] button is the middle soft key button. Soft keys are used in programming the phone system they are buttons that are not labeled on the Handset. They are located just below the screen on the handset and they function for whichever option is displayed on the screen.
  • I am experiencing Static and a humming noise in the background every-time I use my Panasonic phone. How do I fix it?
    If you are hearing static on your phone, reception breaks in and out or experiencing humming noise on the background while using your cordless phone, it might be caused by a transmission or electric interference, noise can also come from the phone lines, it would be best to locate the source of the interference first and a simple method of determining this would be to verify if static is heard on your other set of phones aside from the Panasonic. You can also try to relocate or plug the Panasonic phone to a different area where there is less interference. If you are subscribed to DSL service it is recommended to use a DSL filter, most DSL service providers would have the filters available for their subscribers, you may also check out your local electronic stores for availability.
  • How to add a Phonebook Entry?
    To add a phonebook item, follow these procedure:
    1. On the handset Press the soft key for the Phonebook Icon then press [MENU]
    2. Press [ADD]
    3. Enter the name by pressing the corresponding alphabet from the numbers on the handset keypad, press [OK]
    4. Dial the phone number of the contact then press [OK]
    5. Scroll to "Save" by pressing the [&#9650;] or the [▼] button then press [OK]
  • How much radiation do these phones output?
    This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. RF transmission power is 115 mW (max.)
  • How many messages can be stored on my answering machine?
    The total recording capacity (including your greeting message) is about 16 minutes. A maximum of 64 messages can be recorded.
  • How many handsets can be used with one main base unit?
    Up to a maximum of 6 cordless handsets can be used with one main base unit.
  • How does phonebook sharing work?
    Phone book sharing occurs automatically between handsets. It is not necessary to manually copy entries in the phone book from one handset to the other. Also, a phone book entry deleted on one handset is deleted from the other handsets as well.
  • How do I use call waiting?
    To use call waiting, you must first subscribe to the call waiting service of your service provider/telephone company. If you already have the service activated on your phone line you will hear a few beeps during a call to place the first person on hold and answer the second party, press [FLASH] OR [CALL WAIT] button on the handset. The current call is then put on hold, and the other call is answered. You can press [FLASH] OR [CALL WAIT] button to go between the two calls as often as needed.
  • How do I turn on and off the auto talk feature on my handset?
    You can answer calls simply by lifting the handset off the base unit or charger. The auto talk feature will not work if the cordless handset is off the base or charger. You do not need to press [TALK]. To turn this feature on or off, follow these procedure:
    1. On the handset press [MENU]
    2. Press the [&#9650;] or the [▼] button to scroll to "Handset Setting" and press [OK]
    3. Press the [▲] or the [▼] button to scroll to "Other Settings" and press [OK]
    4. Press the [▲] or the [▼] button to scroll to "Auto Talk" Select ON or OFF then press [OK] to save selection
  • How do I turn off the key tone on this handset?
    The default setting is on, if you wish to turn off the key tone follow these procedure:
    1. On the handset press [MENU].
    2. Press the [&#9650;] or the [▼] arrow to scroll to "Handset Setting".
    3. Press [OK].
    4. Scroll again using the arrow keys to get to "Other Setting" then press [OK].
    5. Scroll to "Key tone" You can turn this feature on or off by highlighting the selection.
    6. Choose your preferred setting then press [SAVE] on he handset.
  • How do I turn off call screening?
    This feature allows you to monitor a message from the handset's speaker when the answering system is recording a message. The default setting is "On". To turn this feature off, follow these steps:
    1. On the handset press [MENU] scroll to "Answering Device" by pressing the [&#9650;] or the [▼] press [OK]
    2. Scroll using the arrow keys to get to "Settings" then press [OK]
    3. Scroll to "Call Screening" then press [OK]
    4. Select your desired setting then press [OK]
  • How do I set the date and time?
    Using the handset, press [MENU] then press the [&#9650;] or [▼] to scroll to "SET DATE AND TIME" then press [OK]. press the [▲] or [▼] to scroll to "DATE AND TIME" then press [OK]. Enter the current month, day and year using 2 digits for each. Press [OK]
    Enter the hour and minute using two digits for each; press the soft key for [AM/PM] to select between AM and PM, then press [OK] to save your settings.
  • Will I damage the batteries by keeping the phone on the charger?
    No. The batteries that comes with your telephone do not suffer from the same memory effect that older batteries used to have. It is safe to keep the handset on the charger whenever it is not in use. Use only the Nickel Metal Hydride rechargeable batteries. Never use Alkaline or any other types as these could damage your handset.
  • Why does my handset display "Please lift up and try again"?
    You attempted to dial from the cordless handset while located in the charger. Lift the handset out of the charger and try again. If the same error message appears on the handset after lifting the handset from the cradle, reset the handset by removing the battery from the phone then re-install them again.
  • Why do I hear an echo on my handset?
    This is normal. When you first use your phone, there may be a slight echo because the microphone is being calibrated. This will occur again if the base is disconnected from the power outlet, or after a power outage. If echo continues for several days try to reset the handset by removing the batteries from the cordless handset for a few seconds.
  • Why do I hear a series of dial tones followed by a continuous dial tone after I lift the corded handset or press [TALK] on the cordless handset?
    If your dial tone is interrupted by several short gaps or beeps your phone company is indicating the arrival of a new voice mail message. It is the signal (sometimes called "voice mail tones" or "stutter tones") sent by your phone company to let users know that a message is waiting to be retrieved. If you are subscribed to a voice mail service from your provider this is normal. Please contact your phone company so you may know the procedure on hot to retrieve those message stores on your phone company's mailbox.
  • Why do I hear a series of beeps before my dial tone?
    If your dial tone is interrupted by several short gaps or beeps your phone company is indicating the arrival of a new voice mail message. It is the signal sent by your phone company to let users know that a message is waiting to be retrieved. If you are subscribed to a voice mail service from your provider this is normal.
  • Which phone model series do not have the Time Adjustment feature?
    The following phone model series do not have the Time Adjustment feature: KXTG401x, KXTG402x, KXTG422x, KXTG427x, KXTG271x, KXTG272x.

    We recommend you contact your Phone Service Provider for a solution if you have one of the models mentioned above.
  • Where can I order parts for my product?
    You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.
  • Whenever I try to make a call my handset displays "Busy". How do I fix this?
    1. The called unit is in use.
    2. Other units are in use and the system is busy. Try again later.
    3. The handset you are using is too far from the base unit. Move closer and try again.
    4. There is no handset registered to the base unit matching the handset number you entered.
  • When the alarm on a handset is set, will the alarm on the other handsets sound or is it only that handset's alarm that sounds?
    Only that handset's alarm will sound. To have the alarms of other units sound, you would have to set them individually.
  • When I answer an incoming call, I have to say "hello" several times before the other party can hear me. How can I fix it?
    Make sure that the handset is not on "MUTE". If the problem still occurs, unplug the base unit from the power outlet for 5 seconds and remove the batteries from the handset then put everything back and test the telephone. If the procedure won't work and the telephone was purchased within a year, ship the unit to Panasonic Exchange Center address: 4900 George McVay Drive, Suite B No.12, McAllen, TX 78503. We recommend UPS. Carefully pack in a padded shipping carton and include all accessories. Include a letter detailing the complaint, a return address and provide a day time phone number where you can be reached. P.O. Boxes are not acceptable. Keep the tracking number for your records. A copy of valid registered receipt is required under the 1 year parts and labor Limited Warranty. Refurbished replacement is to be delivered within 7-10 business days. To submit a repair request online, click here
  • What should I do if my handset displays "No link to base. Reconnect AC adaptor."?
    Disconnect the AC adapter from the unit, wait for 5 seconds, then reconnect. The plug may have become loose over time or may not be fully inserted. If that does not work, try re-registering the handset.
  • What should I do if my base unit does not have power and there are no lights lit?
    If your base unit is not receiving power then you can try to have the base unit plugged on a different power outlet to test. If you have multiple handsets, you can try to use the AC adapter from one of the smaller chargers and have it plugged on the base. If you have followed the steps mentioned above and you base unit still does not have power, the base unit needs service. Please refer to your operating instructions warranty page for procedure.
  • What should I do if my Answering Machine messages are not being recorded?
    Make sure the answering machine is turned ON by pressing the [ANSWER ON] button till the indicator lights up on the base. Check your greeting message. You may have an extremely short greeting message (less than two seconds) or your Greeting may have been erased. If that is the case, record another greeting message. If you have voice mail from your local phone company adjust the ring count on the answering machine to less than the voice mail ring count. Also, you if you have another phone on the same line that has an answering machine, be sure to turn OFF that other answering machine.
  • What should I do if I can't return a call from the numbers I have on my caller ID and it keeps on giving an area code for local numbers?
    Check the phone number if it is on the correct format, if it shows an area code and you would want that edited, Press the [&#9668;] for CID select which phone number you want to edit by pressing [▲] or [▼] and press [EDIT] repeatedly until it shows the correct number then press TALK. Once you call back an edited number, the handset which was used to call back remembers the area code and format of the edited number. The next time someone calls from the same area code, caller information is customized by the Handset the way you programmed it.
  • What kind of batteries can I use for my handset?
    One cordless handset uses two (2) Ni-MH (nickel metal hydride) type rechargeable AAA batteries. To order replacement battery, please use order No. HHR-4DPA and contact 1-800-332-5368 or click here. The Panasonic rechargeable AAA batteries are recommended for best cordless handset performance. Replace batteries only with a nickel metal hydride (Ni-MH) type of battery.
  • What is voice mail and how do I listen to my voice mail messages?
    Some phone companies provide a flat-rate service which includes voice mail, it is a voice mailbox system assigned to your phone line that stores telephone messages which can be retrieved at a later time. Procedure to access your voice mailbox would vary depending on the instructions of your phone company. If you do not wish to use this added service, please contact your telephone service provider to deactivate your Voice Mail subscription.
    If you have a built-in answering machine with your telephone and you prefer to use it instead of your voice mail subscription, then it is recommended to change the ring count of the Voice Mail service so that the answering system can answer the call first. To do so, consult your telephone service provider.
  • What is the warranty of this telephone?
    This Limited Warranty only applies to products purchased and serviced in the United States or Puerto Rico. This Limited Warranty is extended only to the original purchaser and only covers products purchased as new. Coverage of warranty is applied to telephone products purchased within a year which starts with the date of original purchase. Please keep a copy of the valid receipt as a requirement for the warranty coverage.
SEE ALL FAQ'S