Compact 4-in-1 Multi-function Printer
Compact Multi-Function Laser Printer with Print, Copy & Scan Capabitlties
What should I do if my product needs service?
NOTE: This does not apply to TVs, Microwaves, Vacuums, and Massage Chairs
For repairs and exchanges:
Ship your product to:
Panasonic Factory Service Center
4900 George McVay Drive
Suite B; Door-12
McAllen, TX 78503
Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.
Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).
Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.
Once your unit arrives at the facility, you may contact us for status at:
Toll Free: 1-866-907-9111
Please reference your Service Job number when contacting You will be contacted if there is any cost you are responsible for.
Why is there a "Replace drum" message appearing on the printer's display?
It may be time to replace both the toner cartridge and drum cartridge. Please check for availability online at http://www.pstc.panasonic.com/Epartr/PartsListChoice.asp
Why does a "Toner Low" message appear on the printer's display?
It may be time to replace the toner catridge. Please check for availability online at http://www.pstc.panasonic.com/Epartr/PartsListChoice.asp
Where can I order parts for my product?
You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.
Is this printer compatible with Windows 8? If so where can I download the software driver?
Yes. To get the updated driver for your unit, go to http://panasonic.net/pcc/support/fax/usa/model/model_usa.htm and select your appropriate model.
How do I change the language on this printer?
The default language is English. Press [Menu] then press [#]   . Press  to select "English" or  to select "Spanish". Press [Set] then press [Menu].
How can I register for the warranty of my product?
You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.
How can I print a document on my computer which has the Windows 8 Operating System (OS)?
On your computer, open the document that you wish to print. Go to the [File] menu then select [Print]. A dialog box will appear with the various print options. Select the unit's name as the active printer. If you had changed the name of the printer during installation then select the name from the list. Click [Print] for the unit to start printing.
Can I refill the toner cartridge in this printer?
No. The toner cartidge should be replaced and not refilled.