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Plain Paper Fax/Copier with Expandable 5.8 GHz Phone

Details
KX-FPG391
Features Plain Paper Fax/Copier with Expandable 5.8 GHz FHSS GigaRange 174; Cordless Phone System and Digital Answering System

Accessories

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SpecificationsExpand All

  • More Details
    • Multi-Handset Capability
    • Cordless Phone Technology
    • All Digital Answering Machine
    • Talking Caller ID
    • Light-Up Antenna with Ringer/Message Alert (handset)
    • Voice Paging (Base Unit to all Handsets)
    • Digital Duplex Speakerphone
    • Caller IQ Compatible
    • Paper Tray Capacity
    • Modem Speed (Kbps)
    • Transmission Time (sec./page)
    • TEL/TAD/FAX Switching
    • LCD Display
    • LCD Display (# of characters per line)
    • Jog Dial Operation
    • Navigator Key
    • Quick Scan
    • Extension Line Transfer
    • Telephone Directory Navigator
    • IQ-Fax
    • Out of Paper Reception
    • Automatic Document Feeder (pages)
    • Electronic Film Indicator
    • 64-Level Halftone Resolution
    • Resolution
    • Print Method
    • Broadcasting
    • Multi-Copy
    • Help Function
    • Reduction Copy
    • Enlargement Copy
    • Collate
    • Voice/Fax Pager Call
    • Electronic Volume Control
    • Caller ID
    • Voice Mailboxes
    • Record Time (min.)
    • Voice Time/Day Stamp
    • Hands-Free Headset Compatible (headset optional)
    • Fax Advantage Program
    • Paper size
    • Plain Paper
    • Flatbed
    • Distinctive Ring Detection
    • Answering Machine Interface
    • Belt Clip
    • 2 Way Intercom
    • Handset Locator
    • Handset Battery
    • Roll of Film Included
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Owner's Manuals

Owner's Manuals and Documentation

Warranty

Warranty information

FAQs

  • Why is there no power to the fax machine?
    Make sure that the power cord is connected. Also, try a different power outlet.
  • Why does the film run out so fast?
    This unit comes with a starter film roll (10 meters) that prints about 30 letter-sized pages. You can purchase films through Parts/Accessory. This unit uses KX-FA92, which contains 2 film rolls (32m). Each roll will print about 113 letter-sized pages.
  • Why am I unable to send a fax?
    The telephone line cord may be connected to the [EXT] jack on the unit. Connect to the [LINE] jack.
    1. If you used a splitter/coupler to connect the unit, remove the splitter/coupler and connect the unit to the wall jack directly. If the unit operates properly, check the splitter/coupler.
    2. Disconnect the unit from the telephone line and connect a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company.
    3. The power cord or telephone line cord is not connected. Check the connections.
    4. If you have connected the fax machine through a computer modem, connect the fax machine directly to a telephone line jack.
  • Where can I order parts for my product?
    You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.
  • What should I do when the product displays "Check Film"?
    1. Open the front cover
    2. Open the back cover by pressing the green button on the right side of the machine
    3. If there is still film inside the unit, wind the film a little and make sure there is no slack
    4. Close the back cover. You will hear a rolling sound once it is shut properly
    5. Close the front cover
    NOTE: If there's no film on the white spool and all the film are on the blue spool you will need to install a new film (KX-FA92). If you just installed a new film, make sure that you purchased authentic Panasonic Film. If not, this will not be detected by the unit and you will keep on getting the "CHECK FILM" message.
  • What should I do if I have no dial tone on my fax machine?
    1. Check the power cord and telehpone line cord connections.
    2. Try a different telephone line cord. Problem may be with the phone cord.
    3. Unplug the fax machine and install a different portable phone on the wall jack where the product is currently plugged. If the portable phone has a dial tone then it's a problem with the machine. Please call the technical Helpline for options. If the portable phone doesn't have dial tone but is working on the other jack then there could be a problem with the jack where the machine is currently plugged in to.
    4. The telephone line cord may be connected to the [EXT] jack on the product instead of the [LINE] jack.
    5. If you have connected the fax machine through a computer modem, connect the fax machine directly to a telephone line jack.
    6. Relocate the product.
  • What is the maximum number of recipients I can fax a document to?
    You can send a fax to a maximum of 20 recipients once they have been programmed into the broadcast memory.
  • There are smudges or streaks on all the print outs made by my machine. How do I fix it?
    Streaks, smudges or markings on all print outs made by the machine means that the drum for the machine has reached its drum life. A drum can be used with 3 to 4 toner cartridge replacements. If you have used more than the said number we suggest that you replace the drum to correct the issue.
  • My film keeps getting tangled up or keeps sticking why does it keep doing this?
    This usually happens if you are using after market brands or films made by another manufacturer. The wax contents for the Panasonic film and after market brands are different thus the film sticks to the machine and paper. If you are using genuine Panasonic films then the machine needs to be serviced.
  • I am getting a Comm Error message when I am trying to send or receive a fax. What do I do to fix it?
    This is a possible line issue. You can first contact the other party to verify if there is a problem with their end, if there's no problem you can test or try sending to another number to confirm if issue is with your phone line. If issue persist please make sure to remove any splitters being used for the unit. You can also try and relocate the unit to a different phone jack.
  • How do I to set date and time?
    1. Press [MENU] [#] [0] [1]. You will see "SET DATE & TIME" press [SET] on the display
    2. The desired menu option will appear, press [SET]
    3. Enter the correct month/day/year by selecting 2 digits for each, using the dial keypad
      Example: August 10, 2002 - You Press [0] [8] [1] [0] [0] [2]
    4. Press [SET] to save
    5. Enter the correct hour/minute by selecting 2 digits for each, using the dial keypad. Press [*] to select "AM" or "PM"
      Example: 10:15PM - You Press [1] [0] [1] [5] and Press [*] until "PM" is displayed
    6. Press [SET] to save
    7. Press [MENU] to exit
  • How do I set the logo for my machine?
    1. Press [MENU] [#] [0] [2] then [SET]. You will see "LOGO=" on the screen
    2. Enter your logo, up to 30 characters. Every key corresponds to a certain character
      Example: PANA Press [7] once then [2] once [6] twice [2] once
      NOTE: To enter a character that is located on the same dial key as the previously entered character, you must first press [►] to move the cursor to the next space
      To make corrections: Press [◄] or [►] to move the cursor to the incorrect character, and enter the correct character. You can also press [STOP] to delete the incorrect character left to the cursor
      Pressing [#] will change the character to upper-case or lower-case alternatively
    3. Press [SET] to save
    4. Press [MENU] to exit
  • How do I Re-register the handset of my fax machine?
    Make sure the base unit and the other handsets are near each other and not being used. Registration must be completed within 1 minute
    • If you have canceled the handset registration at the previous base unit, start from step 5
    • Keep the front cover page open for button locations
    1. On Handset, press [MENU]
    2. Scroll to "Initial setting" by pressing [▼] or [▲], then press the soft key [SELECT]
    3. Scroll to "Registration" by pressing [▼] or [▲], then press the soft key [SELECT]
    4. Press the soft key [SELECT] at "HS registration"
    5. On Base, unit press and hold [LOCATOR/INTERCOM] until "HS REGISTRATION" is displayed
    6. On Handset, press the soft key [OK]
    7. Wait until a long beep sounds and the display shows the registered number.
      • The registration will be complete
      • The registered number "[1]" to "[4]" will be shown on the top right of the display
  • How do I put my fax number in the machine?
    1. Press [MENU] [#] [1] [0] [3] then [SET]. You will see "NO.=" on the screen
    2. Enter your fax number, up to 20 digits
      NOTE:
      - To enter a "+", press [*]
      - To enter a space, press [#]
      - To enter a hyphen, press [FLASH]
      - To erase a number, press [STOP]
    3. Press [SET] to save
    4. Press [MENU] to exit
  • How do I install a new film (KX-FPG376,KX-FPG378,KX-FPG379,KX-FPG381,KX-FPG391)?
    1. Open the front cover
    2. Open the back cover by pressing the green button on the right side of the machine
    3. Make sure that there's no film on the white spool and all the film are on the blue spool before replacing it
    4. Remove the film out of the machine
    5. Take the new film out of the box. You should be using authentic Panasonic Film KX-FA92. Remove the stoppers and tags from the both ends of the film
    6. Install the film by inserting the blue spool in the front slot and the white spool at the back slot. The ends with the gears should be inserted at the slots on the left side of each compartment
    7. The blue spool should have at least one layer of film by winding it towards the direction of the white spool. Make sure there is no slack
    8. Close the back cover. You will hear a rolling sound once it is shut properly
    9. Close the front cover
  • How do I deregister the handset of my fax machine?
    Make sure the handset and the base unit are near each other and not being used.
    Keep the front cover page open for button locations.

    With the handset:

    1. Press [MENU]
    2. Press [0] [0] [2]
    3. Press [3] [3] [5] [DEL] to delete the registration memory
    4. Press [OK]
      • A beep will sound and the registration memory will be erased on both the handset and the base unit
      • "[-]" is shown on the top right of the canceled handset's display

    With the base unit

    1. Press and hold [LOCATOR/INTERCOM] until "HS REGISTRATION" is displayed
    2. Press the desired extension number you want to cancel [1] to [4]
    3. Press [SET].
      • A beep will sound and the registration memory will be erased on the base unit only
  • How do I change the ring tone when receiving an outside call?
    Handset ringer tone:
    1. Press [MENU]
    2. Press the soft key [SELECT] at "RINGER SETTING"
    3. Scroll to "RINGER TONE" by pressing [▼] or [▲], then press the soft key [SELECT]
    4. Press [▼] or [▲] repeatedly to select the desired setting
    5. Press the soft key [SAVE]
    6. Press [OFF]

    Base unit ringer tone Use the handset:

    1. Press [MENU]
    2. Scroll to "Initial setting" by pressing [▼] or [▲], then press the soft key [SELECT]
    3. Scroll to "Set base unit" by pressing [▼] or [▲], then press the soft key [SELECT]
    4. Press the soft key [SELECT] at "RINGER TONE"
    5. Press [▼] or [▲] repeatedly to select the desired setting
    6. Press the soft key [SAVE]
    7. Press [OFF]
  • How do I change the dialing mode from pulse to tone?
    Base Unit
    1. Press [MENU]
      Displays: "SYSTEM SET UP PRESS NAVI. [◄ ►]"
    2. Press [#] then [1] [3]
    3. Press [+] or [-] until the desired setting is displayed.
      Displays: "DIALING MODE MODE=TONE [±]"
    4. Press [SET]
    5. Press [MENU]

    Cordless Handset

    1. Press [MENU]
    2. Scroll to "Initial setting" by pressing [▼] or [▲], then press the soft key [SELECT]
    3. Scroll to "Set tel line" by pressing [▼] or [▲], then press the soft key [SELECT]
    4. Press the soft key [SELECT] at "Set dial mode"
    5. Press [▼] or [▲], repeatedly to select the desired setting, which is "Tone"
    6. Press the soft key [SAVE]
    7. Press [OFF]
  • How can I register for the warranty of my product?
    You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.
  • Can I connect my fax machine to my computer in order to be used as a printer?
    No. It can't be connected to your computer since the fax machine doesn't have USB or LAN connection and its not a multifunction unit.
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