Images The product image is missing!
overview

Plain Paper Fax/Copier with Copying up to 4 ppm

Details
KX-FHD351
Features Plain Paper Fax/Copier with Digital Answering System

SpecificationsExpand All

  • More Details
    • Multi-Handset Capability
    • Cordless Phone Technology
    • All Digital Answering Machine
    • Digital Duplex Speakerphone
    • Caller IQ Compatible
    • Paper Tray Capacity
    • Modem Speed (Kbps)
    • Transmission Time (sec./page)
    • TEL/TAD/FAX Switching
    • LCD Display
    • LCD Display (# of characters per line)
    • Jog Dial Operation
    • Navigator Key
    • Quick Scan
    • Extension Line Transfer
    • Telephone Directory Navigator
    • Out of Paper Reception
    • Automatic Document Feeder (pages)
    • Electronic Film Indicator
    • 64-Level Halftone Resolution
    • Resolution
    • Print Method
    • Broadcasting
    • Multi-Copy
    • Help Function
    • Reduction Copy
    • Enlargement Copy
    • Collate
    • Voice/Fax Pager Call
    • Electronic Volume Control
    • Caller ID
    • One-Touch Stations
    • Speed Dial Stations
    • Voice Mailboxes
    • Record Time (min.)
    • Voice Time/Day Stamp
    • Hands-Free Headset Compatible (headset optional)
    • Fax Advantage Program
    • Paper size
    • Plain Paper
    • Flatbed
    • Distinctive Ring Detection
    • Monitor Speaker
    • Answering Machine Interface
    • Dimensions (H x W x D)
    • Weight
SEE FULL SPECS

Owner's Manuals

Owner's Manuals and Documentation

Warranty

Warranty information

FAQs

  • Why is there no power to the fax machine?
    Make sure that the power cord is connected. Also, try a different power outlet.
  • Why is it that when someone leaves me a message it cuts off? How do I fix it?
    Check the recording time for incoming messages.
    1. Press [MENU] [#] [1] [0]
    2. Press the [+] or [-] repeatedly until you see "VOX"
    3. Press [SET] to save
    4. Press [MENU] to exit
    NOTE: VOX will allow caller to leave a message as long as there is space in the memory.
  • Why is "SET UP" item shown on the machine?
    Setup Item is the default message that you will see once you press Menu. This allows you to set a particular feature in the machine.
  • Why does the film run out so fast?
    This unit comes with a starter film roll (10 meters) that gives you about 20-25 pages of output. You can purchase films through Parts/Accessory. This unit uses KX-FA93 (70m) film.
  • Why can't I receive any incoming messages.
    Check if the unit shows "MESSAGE FULL". If so, you will have to erase messages so you can receive incoming messages. You can do this by pressing [ERASE] then [SET] to erase all recorded messages or by pressing [ERASE] while a message is being played back.

    Make sure that the unit is set to TAM/FAX [Menu] [#] [7] [7]. Make sure that there is a light by the [AUTO ANSWER]. If not, just press [AUTO ANSWER] repeatedly until you see "TAM/FAX Mode" on the display.

    Make sure that [MENU] [#] [1] [0] is not set to "GREETING ONLY" for this will not allow callers to leave messages after the greeting is played.
  • Why am I unable to send a fax?
    The telephone line cord may be connected to the [EXT] jack on the unit. Connect to the [LINE] jack.
    1. If you used a splitter/coupler to connect the unit, remove the splitter/coupler and connect the unit to the wall jack directly. If the unit operates properly, check the splitter/coupler.
    2. Disconnect the unit from the telephone line and connect a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company.
    3. The power cord or telephone line cord is not connected. Check the connections.
    4. If you have connected the fax machine through a computer modem, connect the fax machine directly to a telephone line jack.
  • Where can I order parts for my product?
    You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.
  • What should I do when the product displays "Check Film"?
    1. Open the front cover
    2. Open the back cover by pressing the green button on the right side of the machine
    3. If there is still film inside the unit, wind the film a little and make sure there is no slack
    4. Close the back cover. You will hear a rolling sound once it is shut properly
    5. Close the front cover
    NOTE: If there's no film on the white spool and all the film are on the blue spool you will need to install a new film (KX-FA92). If you just installed a new film, make sure that you purchased authentic Panasonic Film. If not, this will not be detected by the unit and you will keep on getting the "CHECK FILM" message.
  • What should I do if I have no dial tone on my fax machine?
    1. Check the power cord and telehpone line cord connections.
    2. Try a different telephone line cord. Problem may be with the phone cord.
    3. Unplug the fax machine and install a different portable phone on the wall jack where the product is currently plugged. If the portable phone has a dial tone then it's a problem with the machine. Please call the technical Helpline for options. If the portable phone doesn't have dial tone but is working on the other jack then there could be a problem with the jack where the machine is currently plugged in to.
    4. The telephone line cord may be connected to the [EXT] jack on the product instead of the [LINE] jack.
    5. If you have connected the fax machine through a computer modem, connect the fax machine directly to a telephone line jack.
    6. Relocate the product.
  • The paper doesn't feed when I'm sending a fax or making a copy.
    1. Disconnect the power cord and telephone line cord at back of the unit
    2. Open the front cover of the machine by pulling it towards you
    3. Clean the document feeder roller and the rubber flap using a soft cloth moistened with isopropyl alcohol
    4. Let it dry thoroughly
    5. Plug the power cord and telephone line cord back
  • The documents that I faxed out or copy has a black lines on it. How do I fix it?
    The scanner glass may be dirty with debris such as "white out" or just plain dirt.
    1. Unplug the unit and locate the scanner glass
    2. Clean with dry cloth or if necessary, use a damped cloth with rubbing alcohol to help remove dirt
    3. Dry thoroughly before replugging the unit
  • My film keeps getting tangled up or keeps sticking why does it keep doing this?
    This usually happens if you are using after market brands or films made by another manufacturer. The wax contents for the Panasonic film and after market brands are different thus the film sticks to the machine and paper. If you are using genuine Panasonic films then the machine needs to be serviced.
  • I'm getting Communication Errors while sending or receiving a fax, how do I resolve this issue?
    A communication error is a line problem. This can be either with your phone line or with the party that you are sending the fax to. Confirm with the other end if they are having problems. You can also send to another number to find out if the problem lies. Also if you are using a splitter remove it and plug the phone cord for the machine directly to the phone jack. If you have a DSL service try using a DSL filter.
  • How do I view missed calls on my fax machine?
    1. Press [CALLER ID].
      • Example: 2 NEW CALLS
      • PRESS NAVI.[+ -]
    2. Press [+] to search from the most recent caller information.
      • Press [-] to search from the oldest caller information
  • How do I turn set the ring count of the built in answering machine for my fax machine?
    On the Base Unit:
    1. Press [MENU] [#] [0] [6] then [SET].
    2. Press the [+] or [-] repeatedly until you see the desired number of rings (Max is 4 rings).
    3. Press [SET] to save.
    4. Press [MENU] to exit.
  • How do I turn on my distinctive ring?
    1. Press [MENU] [#] [3] [1]. "DISTINCTIVE RING MODE" shows up on the screen.
    2. Press the plus sign [+] until ON shows up on the screen.
    3. Press the [SET] button.
    4. Press [MENU] to end programming.
  • How do I turn OFF/ ON a confirmation or sending report?
    1. Press the [MENU] [#] [0] [4]
    2. Press the plus [+] or minus sign [-] until Sending Report is equals to "ON" or "OFF" (Depending on the desired program)
    3. Press [SET]
    4. Press [MENU]
  • How do I to set date and time?
    1. Press [MENU] [#] [0] [1]. You will see "SET DATE & TIME" press [SET] on the display
    2. The desired menu option will appear, press [SET]
    3. Enter the correct month/day/year by selecting 2 digits for each, using the dial keypad
      Example: August 10, 2002 - You Press [0] [8] [1] [0] [0] [2]
    4. Press [SET] to save
    5. Enter the correct hour/minute by selecting 2 digits for each, using the dial keypad. Press [*] to select "AM" or "PM"
      Example: 10:15PM - You Press [1] [0] [1] [5] and Press [*] until "PM" is displayed
    6. Press [SET] to save
    7. Press [MENU] to exit
  • How do I set the ring pattern for my machine?
    1. Press [MENU] [#] [3] [2].
    2. Fax Ring Pattern shows up on the screen.
    3. Press the plus [+] or minus sign [-] to select the ring pattern assigned by your phone company.
      Note: There are 4 ring pattern: (A, B, C and D).
    4. Press the [SET] button.
    5. Press [MENU] to end.
  • How do I set the ring count of the built in answering machine for my fax machine?
    1. Press [MENU] [#] [0] [6] then [SET].
    2. Press the [+] or [-] repeatedly until you see the desired number of rings (Max is 4 rings).
    3. Press [SET] to save.
    4. Press [MENU] to exit.
  • How do I set the logo for my machine?
    1. Press [MENU] [#] [0] [2] then [SET]. You will see "LOGO=" on the screen
    2. Enter your logo, up to 30 characters. Every key corresponds to a certain character
      Example: PANA Press [7] once then [2] once [6] twice [2] once
      NOTE: To enter a character that is located on the same dial key as the previously entered character, you must first press [►] to move the cursor to the next space
      To make corrections: Press [◄] or [►] to move the cursor to the incorrect character, and enter the correct character. You can also press [STOP] to delete the incorrect character left to the cursor
      Pressing [#] will change the character to upper-case or lower-case alternatively
    3. Press [SET] to save
    4. Press [MENU] to exit
  • How do I send a fax?
    Note: Make sure that the [FAX] button is lid up, if not just press the [FAX] button.
    1. Place the document facing UP until you hear a beep.
    2. Change the resolution and contrast according to the type of document that you have.
    3. Press [MONITOR] button.
    4. Dial the fax number that you wish to send.
    5. Wait for the fax tone then hit [START] button.
  • How do I remove a fax in memory? (For Film Models)
    1. Remove the recording paper at the back tray of the unit.
    2. Re insert the paper back at the paper tray.
    3. Press [SET] to print.
  • How do I record my own greeting message on a KX-FHD351?
    1. Set the fax first to TAD/Fax mode by pressing [MENU] [#] [7] [7] beforehand.
    2. Press [RECORD] button twice and screen will show "TAD GREETING PRESS SET".
    3. Press the [SET] button, afterwards a long beep will be heard.
    4. Speak clearly at least 8 inches away from the microphone.
    5. After recording your message, immediately press the [STOP] button to end recording.
    6. After that your recorded greeting message will automatically be played back.
  • How do I put my fax number in the machine?
    1. Press [MENU] [#] [1] [0] [3] then [SET]. You will see "NO.=" on the screen
    2. Enter your fax number, up to 20 digits
      NOTE:
      - To enter a "+", press [*]
      - To enter a space, press [#]
      - To enter a hyphen, press [FLASH]
      - To erase a number, press [STOP]
    3. Press [SET] to save
    4. Press [MENU] to exit
  • How do I print a journal report?
    1. Press the [MENU] button repeatedly until "PRINT REPORTS" shows on the display.
    2. Press the [►] until "JOURNAL REPORT" shows on the display.
    3. Press [SET] then "PRINTING" will show up.
    4. Press [MENU] to end.
  • How do I make a copy?
    1. Insert the paper that you wanted to copy face down, where it says face down.
    2. Press the [+] or [-] sign to adjust the resolution if needed.
    3. Press [COPY] button, it will ask you the number of copies you wanted to copy
    4. Press the [START] button.
  • How do I install a new film (KX-FHD331,KX-FHD332,KX-FHD351)?
    1. Open the front cover.
    2. Open the back cover by pressing the green button on the right side of the machine.
    3. Make sure that there's no film on the white spool and all the film are on the blue spool before replacing it.
    4. Remove the film out of the machine.
    5. Take the new film out of the box. You should be using authentic Panasonic Film KX-FA93. Remove the stoppers and tags from the both ends of the film.
    6. Install the film by inserting the blue spool in the front slot and the white spool at the back slot. The gear on the blue spool should be at the left side of the machine.
    7. The blue spool should have at least one layer of film by winding it towards the direction of the white spool. Make sure there is no slack.
    8. Close the back cover. You will hear a rolling sound once it is shut properly.
    9. Close the front cover.
  • How do I erase my greeting message?
    1. Make sure your unit is in TAD/FAX Mode
    2. Press [ERASE] 2 times
    3. Press [SET]
    4. To erase the greeting, press [SET] again. To cancel, press [STOP]

    NOTE: If you erase your own TAD/FAX greeting message, the pre-recorded greeting message will be played when receiving a call.

  • How do I check my own greeting message?
    1. Press [AUTO ANSWER] repeatedly until "TAD/ FAX MODE X RINGS" is on the display
    2. The unit will then automatically play the greeting message which you have recorded
  • How do I change the dialing mode from pulse to tone?
    1. Press [MENU]
      Displays: "SYSTEM SET UP PRESS NAVI. [◄ ►]"
    2. Press [#] then [1] [3]
    3. Press [+] or [-] until the desired setting is displayed.
      Displays: "DIALING MODE MODE=TONE [±]"
    4. Press [SET]
    5. Press [MENU]
  • How do I change my remote access code?
    1. Press [MENU] [#] [1] [1]. You will see "REMOTE TAD ID=111" on the display.
    2. Enter any 3-digit number except a number using 0 or 7. The default ID is "111".
    3. Press [SET] to save.
    4. Press [MENU] to exit.
  • How do I adjust the ringer volume of my fax machine?
    1. Make sure that the fax is not in use
    2. Press the navigator key located at the center of the machine. Use the Plus [+] or Minus [-] sign to adjust the volume
    3. Press [SET]
  • How can I register for the warranty of my product?
    You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.
  • How can I hear the caller while recording the message?
    1. Press [MENU] [#] [6] [7] then [SET].
    2. You should see "ICM Monitor=ON". If not, Press the [+] or [-] repeatedly until you see "ICM Monitor=ON".
    3. Press [SET] to save.
    4. Press [MENU] to exit.
SEE ALL FAQ'S