Images KX-FHD332, , HeroImage

Plain Paper Fax and Copier


Plain Paper Fax and Copier

SpecificationsExpand All

  • More Details
    • Multi-Handset Capability
    • Cordless Phone Technology
    • All Digital Answering Machine
    • Digital Duplex Speakerphone
    • Caller IQ Compatible
    • Paper Tray Capacity
    • Modem Speed (Kbps)
    • Transmission Time (sec./page)
    • TEL/TAD/FAX Switching
    • LCD Display
    • Jog Dial Operation
    • Navigator Key
    • Quick Scan
    • Out of Paper Reception
    • Automatic Document Feeder (pages)
    • Electronic Film Indicator
    • 64-Level Halftone Resolution
    • Resolution
    • Print Method
    • Broadcasting
    • Multi-Copy
    • Help Function
    • Reduction Copy
    • Enlargement Copy
    • Collate
    • Electronic Volume Control
    • Caller ID
    • One-Touch Stations
    • Speed Dial Stations
    • Voice Time/Day Stamp
    • Hands-Free Headset Compatible (headset optional)
    • Fax Advantage Program
    • Paper size
    • Plain Paper
    • Flatbed
    • Distinctive Ring Detection
    • Monitor Speaker
    • Answering Machine Interface
    • Dimensions (H x W x D)
    • Weight

Owner's Manuals

Owner's Manuals and Documentation


Warranty information


  • What should I do if my product needs service?

    NOTE: This does not apply to TVs, Microwaves, Vacuums, and Massage Chairs

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Tel: 956-683-2930
    Toll Free: 1-866-907-9111

    Please reference your Service Job number when contacting You will be contacted if there is any cost you are responsible for.

  • Why is there no power to the fax machine?
    Make sure that the power cord is connected. Also, try a different power outlet.
  • Why does the film run out so fast?
    This unit comes with a starter film roll (10 meters) that gives you about 20-25 pages of output. You can purchase films through Parts/Accessory. This unit uses KX-FA93 (70m) film.
  • Why am I unable to send a fax?
    The telephone line cord may be connected to the [EXT] jack on the unit. Connect to the [LINE] jack.
    1. If you used a splitter/coupler to connect the unit, remove the splitter/coupler and connect the unit to the wall jack directly. If the unit operates properly, check the splitter/coupler.
    2. Disconnect the unit from the telephone line and connect a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company.
    3. The power cord or telephone line cord is not connected. Check the connections.
    4. If you have connected the fax machine through a computer modem, connect the fax machine directly to a telephone line jack.
  • Where can I order parts for my product?
    You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.
  • What toner is being used by my KX-FHD332?
    This model number does not use a toner but instead uses an ink film. You can get the replacement ink film from our Parts & Accessories Department at 1-800-833-9626. The replacement thermal film model is KX-FA93.
  • What should I do when the product displays "Check Film"?
    1. Open the front cover
    2. Open the back cover by pressing the green button on the right side of the machine
    3. If there is still film inside the unit, wind the film a little and make sure there is no slack
    4. Close the back cover. You will hear a rolling sound once it is shut properly
    5. Close the front cover
    NOTE: If there's no film on the white spool and all the film are on the blue spool you will need to install a new film (KX-FA92). If you just installed a new film, make sure that you purchased authentic Panasonic Film. If not, this will not be detected by the unit and you will keep on getting the "CHECK FILM" message.
  • What should I do if I have no dial tone on my fax machine?
    1. Check the power cord and telehpone line cord connections.
    2. Try a different telephone line cord. Problem may be with the phone cord.
    3. Unplug the fax machine and install a different portable phone on the wall jack where the product is currently plugged. If the portable phone has a dial tone then it's a problem with the machine. Please call the technical Helpline for options. If the portable phone doesn't have dial tone but is working on the other jack then there could be a problem with the jack where the machine is currently plugged in to.
    4. The telephone line cord may be connected to the [EXT] jack on the product instead of the [LINE] jack.
    5. If you have connected the fax machine through a computer modem, connect the fax machine directly to a telephone line jack.
    6. Relocate the product.
  • The paper doesn't feed when I'm sending a fax or making a copy.
    1. Disconnect the power cord and telephone line cord at back of the unit
    2. Open the front cover of the machine by pulling it towards you
    3. Clean the document feeder roller and the rubber flap using a soft cloth moistened with isopropyl alcohol
    4. Let it dry thoroughly
    5. Plug the power cord and telephone line cord back
  • My film keeps getting tangled up or keeps sticking why does it keep doing this?
    This usually happens if you are using after market brands or films made by another manufacturer. The wax contents for the Panasonic film and after market brands are different thus the film sticks to the machine and paper. If you are using genuine Panasonic films then the machine needs to be serviced.
  • I'm getting Communication Errors while sending or receiving a fax, how do I resolve this issue?
    A communication error is a line problem. This can be either with your phone line or with the party that you are sending the fax to. Confirm with the other end if they are having problems. You can also send to another number to find out if the problem lies. Also if you are using a splitter remove it and plug the phone cord for the machine directly to the phone jack. If you have a DSL service try using a DSL filter.
  • How do I turn on my distinctive ring?
    1. Press [MENU] [#] [3] [1]. "DISTINCTIVE RING MODE" shows up on the screen.
    2. Press the plus sign [+] until ON shows up on the screen.
    3. Press the [SET] button.
    4. Press [MENU] to end programming.
  • How do I turn OFF/ ON a confirmation or sending report?
    1. Press the [MENU] [#] [0] [4]
    2. Press the plus [+] or minus sign [-] until Sending Report is equals to "ON" or "OFF" (Depending on the desired program)
    3. Press [SET]
    4. Press [MENU]
  • How do I to set date and time?
    1. Press [MENU] [#] [0] [1]. You will see "SET DATE & TIME" press [SET] on the display
    2. The desired menu option will appear, press [SET]
    3. Enter the correct month/day/year by selecting 2 digits for each, using the dial keypad
      Example: August 10, 2002 - You Press [0] [8] [1] [0] [0] [2]
    4. Press [SET] to save
    5. Enter the correct hour/minute by selecting 2 digits for each, using the dial keypad. Press [*] to select "AM" or "PM"
      Example: 10:15PM - You Press [1] [0] [1] [5] and Press [*] until "PM" is displayed
    6. Press [SET] to save
    7. Press [MENU] to exit
  • How do I set the ring pattern for my machine?
    1. Press [MENU] [#] [3] [2].
    2. Fax Ring Pattern shows up on the screen.
    3. Press the plus [+] or minus sign [-] to select the ring pattern assigned by your phone company.
      Note: There are 4 ring pattern: (A, B, C and D).
    4. Press the [SET] button.
    5. Press [MENU] to end.
  • How do I set the logo for my machine?
    1. Press [MENU] [#] [0] [2]
    2. "YOUR LOGO" will appear on the screen
    3. Press [START/SET] and "LOGO=" will appear on the screen
    4. Key in the LOGO desired up to 30 characters
      Note: Every key corresponds to a certain character.
      Example: PANA Press [7] once then [2] once [6] twice [2] once
      • To change capital or lower case letter just press [#]
      • To correct a mistake, just press the [◄] or [►] to move the cursor where you want to delete or replace and press [STOP]
    5. Press [START/SET] to save
    6. Press [MENU] to exit
  • How do I send a fax?
    1. Insert the document facing down on the feeder.
    2. You will hear a beep if the document has been positioned correctly.
    3. Once all pages are in the tray, dial the desired number.
    4. Wait for the fax tone and press [START].
  • How do I remove paper jam inside the product?
    1. Open the front cover by pulling the center part of the machine towards you
    2. Press the green lever and lift up the back cover of the machine.
    3. Remove the jammed paper inside carefully.
    4. Close the back cover and front cover of the machine.
  • How do I remove a fax in memory? (For Film Models)
    1. Remove the recording paper at the back tray of the unit.
    2. Re insert the paper back at the paper tray.
    3. Press [SET] to print.
  • How do I put my fax number in the machine?
    1. Press [MENU] [#] [1] [0] [3] then [SET]. You will see "NO.=" on the screen
    2. Enter your fax number, up to 20 digits
      - To enter a "+", press [*]
      - To enter a space, press [#]
      - To enter a hyphen, press [FLASH]
      - To erase a number, press [STOP]
    3. Press [SET] to save
    4. Press [MENU] to exit
  • How do I print a journal report?
    1. Press the [MENU] button repeatedly until "PRINT REPORTS" shows on the display.
    2. Press the [►] until "JOURNAL REPORT" shows on the display.
    3. Press [SET] then "PRINTING" will show up.
    4. Press [MENU] to end.
  • How do I install a new film (KX-FHD331,KX-FHD332,KX-FHD351)?
    1. Open the front cover.
    2. Open the back cover by pressing the green button on the right side of the machine.
    3. Make sure that there's no film on the white spool and all the film are on the blue spool before replacing it.
    4. Remove the film out of the machine.
    5. Take the new film out of the box. You should be using authentic Panasonic Film KX-FA93. Remove the stoppers and tags from the both ends of the film.
    6. Install the film by inserting the blue spool in the front slot and the white spool at the back slot. The gear on the blue spool should be at the left side of the machine.
    7. The blue spool should have at least one layer of film by winding it towards the direction of the white spool. Make sure there is no slack.
    8. Close the back cover. You will hear a rolling sound once it is shut properly.
    9. Close the front cover.
  • How do I change the ring tone when receiving an outside call?
    No ring tone feature available for this model.
  • How do I change the dialing mode from pulse to tone?
    1. Press [MENU]
      Displays: "SYSTEM SET UP PRESS NAVI. [◄ ►]"
    2. Press [#] then [1] [3]
    3. Press [+] or [-] until the desired setting is displayed.
      Displays: "DIALING MODE MODE=TONE [±]"
    4. Press [SET]
    5. Press [MENU]
  • How do I adjust the ringer volume of my fax machine?
    1. Make sure that the fax is not in use
    2. Press the navigator key located at the center of the machine. Use the Plus [+] or Minus [-] sign to adjust the volume
    3. Press [SET]
  • How can I register for the warranty of my product?
    You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.
  • How can I connect my fax machine to a home phone line with an answering machine on the same line?
    To ensure both your answering machine and fax work hand in hand to receive messages and faxes, they must be connected to each other. The telephone line port from the answering machine that is normally plugged into the wall jack should be connected into the EXT port of the fax machine. Then set your answering machine to pick up on the 4th or lower ring count and the fax to 5 EXT TAM.
Panasonic USA