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Flatbed Plain Paper Fax and


Flatbed Plain Paper Fax and Copier



SpecificationsExpand All

  • More Details
    • Multi-Handset Capability
    • Cordless Phone Technology
    • All Digital Answering Machine
    • Digital Duplex Speakerphone
    • Caller IQ Compatible
    • Paper Tray Capacity
    • Modem Speed (Kbps)
    • TEL/TAD/FAX Switching
    • LCD Display
    • LCD Display (# of characters per line)
    • Jog Dial Operation
    • Navigator Key
    • Quick Scan
    • Extension Line Transfer
    • Telephone Directory Navigator
    • Out of Paper Reception
    • Automatic Document Feeder (pages)
    • Electronic Film Indicator
    • 64-Level Halftone Resolution
    • Resolution
    • Print Method
    • Broadcasting
    • Multi-Copy
    • Help Function
    • Reduction Copy
    • Enlargement Copy
    • Collate
    • Electronic Volume Control
    • Caller ID
    • Speed Dial Stations
    • Voice Time/Day Stamp
    • Hands-Free Headset Compatible (headset optional)
    • Fax Advantage Program
    • Paper size
    • Plain Paper
    • Flatbed
    • Distinctive Ring Detection
    • Monitor Speaker
    • Answering Machine Interface

Owner's Manuals

Owner's Manuals and Documentation


Warranty information


  • What should I do if my product needs service?

    NOTE: This does not apply to TVs, Microwaves, Vacuums, and Massage Chairs

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Tel: 956-683-2930
    Toll Free: 1-866-907-9111

    Please reference your Service Job number when contacting You will be contacted if there is any cost you are responsible for.

  • Why is there no power to the fax machine?
    Make sure that the power cord is connected. Also, try a different power outlet.
  • Why does the film run out so fast?
    This unit comes with a starter film roll (10 meters) that gives you about 20-25 pages of output. You can purchase films through Parts/Accessory. This unit uses KX-FA94 (120m) film.
  • Why am I unable to send a fax?
    The telephone line cord may be connected to the [EXT] jack on the unit. Connect to the [LINE] jack.
    1. If you used a splitter/coupler to connect the unit, remove the splitter/coupler and connect the unit to the wall jack directly. If the unit operates properly, check the splitter/coupler.
    2. Disconnect the unit from the telephone line and connect a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company.
    3. The power cord or telephone line cord is not connected. Check the connections.
    4. If you have connected the fax machine through a computer modem, connect the fax machine directly to a telephone line jack.
  • Where can I order parts for my product?
    You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.
  • What should I do when the product displays "Check Film"?
    1. Press down the printer cover open button. This is the green button at the lower right side of the paper exit
    2. If there is still film inside the unit, tighten the film by winding the film a little bit towards the back
    3. Close the cover by pushing down both sides until it locks
    4. If the message "CHECK FILM" is displayed, the film may not be installed correctly in the cartridge. Reinstall it
    NOTES: If there is no film on the white core upon opening the machine, then you will need to install a new film (KX-FA94). If you just installed a new film, make sure that you purchased authentic Panasonic Film. If not, this will not be detected by the unit and you will keep on getting the "CHECK FILM" message.
  • What should I do if I have no dial tone on my fax machine?
    1. Check the power cord and telehpone line cord connections.
    2. Try a different telephone line cord. Problem may be with the phone cord.
    3. Unplug the fax machine and install a different portable phone on the wall jack where the product is currently plugged. If the portable phone has a dial tone then it's a problem with the machine. Please call the technical Helpline for options. If the portable phone doesn't have dial tone but is working on the other jack then there could be a problem with the jack where the machine is currently plugged in to.
    4. The telephone line cord may be connected to the [EXT] jack on the product instead of the [LINE] jack.
    5. If you have connected the fax machine through a computer modem, connect the fax machine directly to a telephone line jack.
    6. Relocate the product.
  • The documents that I faxed out or copy has a black lines on it. How do I fix it?
    The scanner glass may be dirty with debris such as "white out" or just plain dirt.
    1. Unplug the unit and locate the scanner glass
    2. Clean with dry cloth or if necessary, use a damped cloth with rubbing alcohol to help remove dirt
    3. Dry thoroughly before replugging the unit
  • My film keeps getting tangled up or keeps sticking why does it keep doing this?
    This usually happens if you are using after market brands or films made by another manufacturer. The wax contents for the Panasonic film and after market brands are different thus the film sticks to the machine and paper. If you are using genuine Panasonic films then the machine needs to be serviced.
  • How do I to set date and time?
    1. Press [MENU] [#] [0] [1]. You will see "SET DATE & TIME" press [SET] on the display
    2. The desired menu option will appear, press [SET]
    3. Enter the correct month/day/year by selecting 2 digits for each, using the dial keypad
      Example: August 10, 2002 - You Press [0] [8] [1] [0] [0] [2]
    4. Press [SET] to save
    5. Enter the correct hour/minute by selecting 2 digits for each, using the dial keypad. Press [*] to select "AM" or "PM"
      Example: 10:15PM - You Press [1] [0] [1] [5] and Press [*] until "PM" is displayed
    6. Press [SET] to save
    7. Press [MENU] to exit
  • How do I set the logo for my machine?
    1. Press [MENU] [#] [0] [2] then [SET]. You will see "LOGO=" on the screen
    2. Enter your logo, up to 30 characters. Every key corresponds to a certain character
      Example: PANA Press [7] once then [2] once [6] twice [2] once
      NOTE: To enter a character that is located on the same dial key as the previously entered character, you must first press [►] to move the cursor to the next space
      To make corrections: Press [◄] or [►] to move the cursor to the incorrect character, and enter the correct character. You can also press [STOP] to delete the incorrect character left to the cursor
      Pressing [#] will change the character to upper-case or lower-case alternatively
    3. Press [SET] to save
    4. Press [MENU] to exit
  • How do I put my fax number in the machine?
    1. Press [MENU] [#] [1] [0] [3] then [SET]. You will see "NO.=" on the screen
    2. Enter your fax number, up to 20 digits
      - To enter a "+", press [*]
      - To enter a space, press [#]
      - To enter a hyphen, press [FLASH]
      - To erase a number, press [STOP]
    3. Press [SET] to save
    4. Press [MENU] to exit
  • How do I install a new film (KX-FB421)?
    1. Press down the cover open button. This is the green button at the lower right side of the paper exit.
    2. Make sure that there's no film on the white spool and all the film are on the blue spool before replacing it.
    3. Remove the film out of the machine.
    4. Take the new film out of the box. You should be using authentic Panasonic Film KX-FA94. Remove the stoppers and tags from the both ends of the film.
    5. Insert the film into the machine. The blue spool goes to the front compartment while the white spool goes to the back compartment of the unit. The gear on the left side of the blue spool should be in the slot on the left side of the machine.
    6. The blue spool should have at least one layer of film by winding it towards the direction of the white spool. Make sure there is no slack.
    7. Close the cover by pushing down both sides until it locks.
  • How do I change the ring tone when receiving an outside call?
    No ring tone feature available for this model.
  • How do I change the dialing mode from pulse to tone?
    1. Press [MENU]
      Displays: "SYSTEM SET UP PRESS NAVI. [◄ ►]"
    2. Press [#] then [1] [3]
    3. Press [+] or [-] until the desired setting is displayed.
      Displays: "DIALING MODE MODE=TONE [±]"
    4. Press [SET]
    5. Press [MENU]
  • How can I register for the warranty of my product?
    You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.
  • How can I connect my fax machine to a home phone line with an answering machine on the same line?
    To ensure both your answering machine and fax work hand in hand to receive messages and faxes, they must be connected to each other. The telephone line port from the answering machine that is normally plugged into the wall jack should be connected into the EXT port of the fax machine. Then set your answering machine to pick up on the 4th or lower ring count and the fax to 5 EXT TAM.
Panasonic USA