NEW! HC-V500 HD Camcorder

  • 38x Optical Zoom (50x i.Zoom) & Ultimate O.I.S. (5-Axis)
  • Fine Image Quality (Full HD)
  • 2D to 3D Conversion


imaging technology

Intricate details from Intelligent Resolution Technology.

Crystal Engine PRO

The Crystal Engine PRO instantly processes the huge amount of data that goes into Full-HD images, and further enhances Full-HD quality. It produces smooth, high-resolution zoom shots even when the range exceeds the limit for optical zooming. Crystal Engine PRO clearly delineates even the tiniest details of your subject, with extremely natural beauty. In addition, its Noise Reduction (NR) technology has been completely redesigned. The low-frequency noise that occurs when recording in dim lighting has been further minimized. Compared to previous Panasonic models, noise has been reduced by approximately 40%.
* And Intelligent Resolution Technology ensures sharp and crisp pictures, resulting in bright and beautifully colored motion images.

* Compared with the conventional engine for HDC-SD80, HDC-TM80, and HDC-HS80

Sharpens details and enhances smooth areas.

Intelligent Resolution Technology

The Intelligent Resolution Technology incorporated in the Crystal Engine PRO uses edge detection technology to confirm the edges of objects within the image, then emphasizes the edges for optimal clarity. For example, it brings crisp definition to patterns and the outlines of objects like flowers. Conversely, it reduces noise and enhances the natural smoothness of parts without edges, like the sky. The increased sharpness is especially effective for images with delicate details. This highly advanced technology maximizes the beauty of Full-HD images.

* Intelligent Resolution Technology works only for digital zoom shots.

Beautiful images even in dimly lit place.
High Sensitivity Sensor

The High Sensitivity Sensor on the V0/V0M has a higher level of sensitivity than conventional
sensors, to make dark scenes brighter and more beautiful. Ideal for shooting indoors, at parties,
and in similar situations, it greatly increases your shooting opportunities.

Crisp, clear images even for fast-moving subjects
AVCHD Progressive Compliant 1080/60p Recording

1080/60p recording (Full-HD, 1,920 x 1,080, 60 progressive recording) conveys about twice the information of 1080i (interlace) recording. Fast-moving subjects, such as in sports scenes, are smoothly recorded. The progressive recording of the V0/V0M fully complies with the AVCHD Progressive standard.

Interlaced Scanning (1080/60i)

Only half of the image data is reproduced in each picture. Fabric patterns run together, and moiré patterns appear.

Progressive Scanning (1080/60p)

Reproduces all of image data in a single picture. Patterns in fabric are crisp and clear with no color bleeding.

shooting performance

Beautiful zoom shots of distant subjects.

Intelligent x Zoom

The V0/V0M feature an Intelligent Zoom function that goes all the way up
to x. When using Intelligent Zoom, Intelligent Resolution technology lets you shoot
at high zoom rates while preserving the image resolution. You get sharp images of
highly detailed objects – without the blurry edges.

Powerful hand-shake compensation over the entire zoom range.

HYBRID O.I.S. + uses five-axis correction to thoroughly suppress blurring all the way from wide-angle shots to powerful zoom shots. It also achieves superb effects when shooting while walking. This lets you capture crisp, clear images, without blurring, in almost every shooting situation.

Even more powerful hand-shake compensation.
O.I.S. (Optical Image Stabilizer) Lock

The image-stabilizing effect is increased by pressing and holding the O.I.S.
Lock indication on the LCD screen, which maximizes the blur detection sensitivity.
This is great for when you want to zoom at a fixed angle, like for bird watching.

Captures large groups, even when shooting from up close.
32.4mm Wide-Angle*

 The 32.4mm wide-angle* setting fits more people and more of the background into the frame than conventional models. This is especially handy when you want to take a group photo in a small room. It fits your subjects in even when you shoot from up close, and makes it possible to pick up even small sounds with the mic.

* 35mm camera equivalent

Stunning still images, even when enlarged.
Still Picture Recording

Still Picture Recording at 3 Megapixels

Still Picture Recording mode lets you shoot with a maximum resolution of 3 megapixels.* You can also simultaneously record still images and video at 3 megapixels.*

* For images recorded with a 16:9 aspect ratio.

Clearly catch target subject sounds.
New Zoom Mic and Wind Noise Canceller

Zoom Mic

The Zoom Mic function links the microphones to the lens action. When you zoom in on a subject, the microphones focus on the sound in that same direction. By suppressing the noise on both side of the camera, its performance improves 3 dB.*

* Compared with HDC-HS80/TM80/SD80

Wind Noise Canceller

The Wind Noise Canceller automatically detects and suppresses only wind noise. It lets you capture natural sounds with lifelike ambience even when shooting in windy conditions outdoors or by the sea.

Sharp focusing even up close.

You can shoot macro close-ups while maintaining a distance of 70cm from your subject. In addition, using the zoom at full magnification makes it much easier to capture extreme close-ups without your body or camera casting a shadow on the subject and while keeping the background in soft focus.

easy operation & usability

Intuitive shooting, easy viewing
3.0" Wide LCD with Intuitive Touch Operation

The easy-to-view 7.6 cm/3.0" wide LCD screen allows intuitive fingertip touch-operation.
When shooting, you can use Touch Zoom to instantly zoom in and out by simply touching your fingertips,
and Touch Shutter to automatically focus when shooting still images by simply touching the subject
on the screen. For playback, you can also change thumbnail pages by sliding a fingertip across the screen.
You get smooth, intuitive operation and don't have to take your eyes off of the LCD screen.

Touch Operation

Touch Zooming
You can easily zoom in and zoom
out by simply touching the LCD
with your fingertips.

Touch Shutter
You can touch the subject on the LCD screen to instantly focus on it and takes a still picture.

Touch for Playback
You can flip through thumbnail pages, display one of the thumbnail scenes, and more, with fingertip operation.

Auto Power LCD

The LCD brightness can be adjusted manually to suit the surroundings. In Auto Mode, the LCD brightness is adjusted automatically in 16 smooth steps depending on the surroundings.

Wide Viewing Angle LCD

The LCD has a viewing angle of 170°, both vertically and horizontally. Images are clear and bright even when viewed from an angle, so everyone can gather around the LCD to enjoy on-the-spot recordings.

Makes optimal settings automatically - for both motion and still images.
iA (Intelligent Auto)

 This powerful function senses the shooting conditions and automatically makes the settings and activates functions that will deliver optimal results. With both motion and still images, iA does the bothersome settings for you and makes it easy to capture beautiful, well-focused images.

* The functions included in iA may not be applied when conditions do not call for them.

 Learn more about iA function, click here.

Panasonic Camcorder's Smart Functions

Great for sudden photo opportunities! Saves energy too!
Approx. 1-sec Quick Power-On

Switch the power on and the HD camcorders are in standby mode in approx. 1 second,* ready to shoot when you are. When the LCD is closed, the power automatically switches off. This fast startup and automatic shutdown also help reduce battery consumption. * Depending on the recording conditions, start time may be longer than second.

0.6-sec Quick Start

Using Quick Start mode, you simply flip open the LCD and you're ready to shoot in just 0.6 seconds.* When Eco mode is also used, the power turns off whenever the camcorder has not been operated for 5 minutes. This reduces wasted power consumption, and enables a longer battery life. * Depending on the recording conditions, start time may be longer than 0.6 seconds.

Ideal for Mac and PC users.
iFrame Mode

The V0/V0M lets you record videos in the iFrame. With iFrame, the video in your camera is the same format you'll edit, so it's fast to import and edit with compatible video editing software. iFrame is based on standards, so it works with a number of applications – such as iMovie.

Adjusts the focus easily.
Focus Assist

This function shows which subjects are in-focus by displaying their outlines in blue. You can easily check the focus on LCD when manually focusing, to ensure consistently clear, sharp images.

Supports your best composition.
Composition Guide Lines

With wide LCD monitors, it's hard to keep images perfectly level. The V0/V0M solves this by displaying horizontal and vertical Composition Guide Lines that make it easy to keep the subject straight and level.

Automatically lights up when darkness is detected.
LED Video Light

When the camera determines that the ambient lighting is insufficient, it automatically switches the light on. This illuminates your subject for shooting. The LED (light emitting diode) has low power consumption, a long service life, and the safety of a low operating temperature.

No more lost lens caps.
Auto Lens Cover

When the power is turned on, the lens cover automatically opens. When the power goes off, the lens cover closes. You don't have to keep removing and replacing a lens cap - or worry about losing it.

Easy time setting - Both on the destination and at home.
World Time

The displayed map lets you easily set the time for the location you want.
Setting the time is as easy as selecting a city from the displayed map. The World Time function lets you set the time for two cities, home and destination. You don't have to figure out the time difference at your destination, and it's easy when you get home.

Other Functions


Enjoy 3D images the easy way.
2D to 3D Conversion

 2D images can be easily transformed into 3D images with the 2D to 3D Conversion function. Simply connect the camcorder to a 3D-compatible TV with an HDMI cable. The 2D to 3D Conversion function then uses the image processing capability of the engine to convert 2D images into 3D. This is an easy, casual way to enjoy the excitement of 3D.

Play a compilation of the most exciting scenes.
Advanced Highlight Playback

 Select the days of the recordings you want to see, and this innovative function automatically selects the most exciting scenes, arranges them, plays them, with music, or ones that the user has personally selected, according to a set time interval. It decides how exciting a scene is, based on zooming, panning, and scene changes, and whether there are faces. The V0/V0M has both advanced with the addition of playback effects that include slow motion, still image fading, and flash playback. Four image effect modes – natural, pop, dynamic and classical – have also been added. Set different effects based on the mood of your images, and enjoy memorable scenes just the way you remember them when shooting. The Face Highlight Playback mode places priority on selecting the faces of subjects who are registered in the Face Recognition function, for quick playback of the scenes where they are clearly recorded, together with music.

Playback image effect mode

Enjoy more impressive highlight playback with natural switching effects.

View highlight playback of the images you've taken, together with a variety of fun effects.

Enjoy highlight playback with speedy, dynamic effects.

Enjoy highlight playback with dramatic effects applied mainly to your subject's faces.

Variety of index for easy selection of particular scenes.
Face Highlight, Highlight and Time Frame Index

The index function has been enhanced with the addition of a feature that divides each recorded
scene into a number of smaller scenes, and displays thumbnails for each. This makes it much
easier to find a particular part of a scene without having to fast-forward.

Face Highlight Index

The Face Highlight Index selects scenes that have faces in them and displays them in an index format. This handy function lets you quickly find and view scenes that have people in them.

Highlight Index

The camera automatically selects and displays the most exciting scenes. It determines the level of importance of each scene based on zooming and panning, and whether there are faces. This gives you an easy, convenient way to view all the highlights together.

Time Frame Index

This mode divides each recorded clip into 3-second, 6-second, 12-second, 1-minute and 5-minute intervals, and displays them. This is convenient when you want to find a specific scene within a long clip.

Easily watching with connect a cable - or just use the memory card.
Easy Connecting, Easy Viewing

Just connect your HD camcorder to an HDTV and get ready for an incredible high-definition
video show. If your TV is HDMI* compatible, a single HDMI mini cable is all you need. When
using a video component cable, you need a separate audio cable. * HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of
HDMI Licensing LLC.


Connect your HD camcorder to a VIERA* or compatible Blu-ray Disc™ Player* via an HDMI mini cable, and you can control both units in synchronized operation with a single remote control. This kind of simple, easy operation makes it enjoyable to view your recordings.

* Availability of models may differ depending on the country.
* With VIERA Link, a control signal sent through the HDMI cable allows linked operation of a VIERA TV, compatible DIGA DVD recorder, and the HD camcorder. Please note that this function applies only to equipment that is compatible with VIERA Link, and that VIERA Link does not let you control every function of all connected equipment.

Playback with SD Card

Just slip the SD card from your camcorder into the SD card slot on your VIERA TV* or Blu-ray Disc™ Player,* and you're ready to view Full-HD moving images recorded.

* Availability of models may differ depending on the country.
The models availability varies depending on countries and regions. format still images can be viewed with other SD Memory Card Slot-equipped models.

Copy in Full-HD 1080/60p, Full-HD 1080/60i, or MPEG-2 Format
Archiving and Playback

The HD camcorders have a USB Host function that lets you connect directly to a DVD burner
via a USB cable. Then just press a button and you can copy the moving images you recorded
from the SD card or Built-in Memory to a DVD disc.*

** AVCHD compatible models.

Easy AVCHD to MPEG-2 Conversion

You can make a copy either in the original high-definition AVCHD format,* or in the standard-definition DVD-Video (MPEG-2) format. Choose the one that matches your playback equipment.* Except for 1080/60p () recording format.

Archiving 1080/60p () Data with a PC or Blu-ray Disc™ Recorder***

You can save 1080/60p () video data onto a Blu-ray Disc™ by using a PC or Blu-ray Disc™ Recorder.*** *** Available only for Spring 2012 or newer models.

Playback with a DVD burner

To view the disc you just burned, simply connect the HD camcorder to an HDTV via an HDMI mini cable.• The 12-cm DVD discs that you create with a DVD burner can be played on a Blu-ray Disc™ Player.

Use your PC and included software HD Writer AE 4.0
Editing, Archiving and YouTube™ or Facebook™ Uploading

HD Writer AE 4.0 software, included with the camcorder, makes it easy to play or edit videos on your PC and have more fun when the shooting's done. Also, the ordinarily time-consuming task of converting and archiving data from 60p* to AVCHD or MPEG-2 format can be easily done at high speed by connecting the camcorder to a PC with a USB cable and using the camcorder's Conversion Assist function. * for PAL area.

Also Enjoyable When the Shooting's Done

Importing Data

When the camcorder is connected to a PC, the software automatically starts up. Importing data takes only a few clicks of the mouse.

Easy YouTube™ and Facebook™ Uploading

The videos you've recorded are easily uploaded to YouTube™ or Facebook™ in their original high quality. HD Writer AE 4.0 lets you share your videos worldwide.


Along with the full editing functions such as adding titles, rearrangement scenes, transition effects, and editing images, a Timeline mode has also been added. This allows a timeline to be displayed with a storyboard, for highly accurate editing while fine-tuning the timing of video images. The playback timing of background music can also be finely adjusted to enable precise insertion.

Short Movie Story

The newly added Short Movie Story function makes it possible to transform still images and videos into dramatic short videos. Once the still images/videos, a theme, and background music are selected, the software takes over to automatically produce the movie. When completed, you can save the video onto a disc in HD image quality, or easily upload it to YouTube™ or Facebook™.

Video Retouch

Video Retouch is a new function that lets you decorate images with text, graphic painting or stamp pens. By using a game-like approach to add an extra editing touch to finished images, they become even more attractive and enjoyable.


Make a copy either in the original high-definition AVCHD format, or in the standard-definition DVD-Video (MPEG-2) format.

• About HD Writer AE 4.0:
Even if the system requirements mentioned in these operating instructions are fulfilled, some personal computers cannot be used. This software is not compatible with Microsoft Windows 3.1, Windows 95, Windows 98/98SE, Windows Me, Windows 2000 and Windows NT.
Supplied CD-ROM is available for Windows only.
Operation on an upgraded OS is not guaranteed.
When 2 or more USB devices are connected to a PC, or when devices are connected though USB hubs or by using extension cables, proper operation is not guaranteed.
Operation on an OS other than the one pre-installed is not guaranteed.
This software does not support the multi-boot environments.
This software does not support the multi-monitor environments.
Operation is not guaranteed on Windows XP Media Center Edition, Tablet PC Edition, Windows Vista Enterprise or Windows 7 Enterprise.
Available with administrator account in Windows XP.
Available with administrator account or standard account in Windows Vista/Windows 7 (Installation and uninstallation of the software requires an administrator account.)

• Microsoft®, Windows® and Windows Vista® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
• YouTube™ and the YouTube Logo are trademarks of Google Inc.
• Facebook and the Facebook logo are registered trademarks or trademarks of Facebook, Inc.
• iMovie and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.
• IBM and PC/AT are registered trademarks of International Business Machines Corporation of the U.S.
• Intel, Pentium, Celeron and Intel Core are trademarks of Intel Corporation in the U.S. and/or other countries.
• Other names of systems and products mentioned in these instructions are usually the registered trademarks or trademarks of the manufacturers’ who developed the system or product concerned.
• All other company and product names are trademarks of their respective corporations.

SpecificationsExpand All

    • Image Sensor
    • Total Pixels
    • Effective Pixles
    • Motion Image
    • Still Image
    • F Value
    • Optical Zoom
    • Focal Length
    • 35 mm Film Camera Equivalent
    • Motion Image
    • Still Image
    • Lens Brand
    • Standard Illumination
    • Minimum Illumination
    • Focus
    • Zoom
    • Intelligent Zoom OFF
    • Intelligent Zoom ON
    • Digital Zoom
    • White Balance
    • Shutter Speed
    • Motion Image
    • Still Image
    • Iris
    • Image Stabilizer
    • Recording Media
    • Recording Format
    • Compression Method
    • Signal System
    • Recording/ Playback Mode
    • Thumbnail Display
    • Audio Recording System
    • Microphone
    • Speaker
    • Recording Format
    • Recirding Image Size
    • Still Image
    • Simultaneous Recording
    • Power Supply
    • Power Consumption
    • Dimensions (W x H x D)
    • Weight (w/o battery and SD card)
    • LCD Monitor
    • Interface
    • HDMI
    • USB
    • USB Charge
    • AV Multi
    • LED Video Light
    • On-Screen Display Language
    • AC Adaptor
    • AC Cable
    • DC Cable
    • Rechargeable Battery Pack
    • AV Multi Cable
    • USB Cable
    • Bandled Software
    • UPC


HC-V500K is rated 2.4 out of 5 by 3.
Rated 2 out of 5 by from Poor sound, no microphone input Picture quality is ok. Sound is terrible. I would be ok with that if I could plug in a professional microphone but it has no plug for external microphone?!?
Date published: 2013-06-02
Rated 1 out of 5 by from Can't figure out how to work it I bought this product at Costco. The manual is for the HC-V500 and the HC-V500M. Except for turning the thing on, recording and entering the date and time (which I didn't want to do but the camera kept demanding it) the manual has been hopeless. The prompts on the touch screen do not match the prompts pictured in the manual. I cannot even get started with the thing.
Date published: 2013-03-24
Rated 4 out of 5 by from new cxamera I was looking for a good camcorder that was cheap, and I found this. It is a good camera, low light camera, and good for someone who wants to make a movie. The price is a good price.
Date published: 2013-02-22
  • y_2016, m_12, d_9, h_18
  • bvseo_bulk, prod_bvrr, vn_bulk_0.0
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_3
  • loc_en_US, sid_HC-V500K, prod, sort_[SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=AGE, direction=DESCENDING)]
  • clientName_panasonic


Owner's Manuals
  • What support content is available for my product?

    Click on a link below that interests you the most:

    • Panasonic Community - Join our Community and participate in Discussions where you can learn more about our Products. You will also be able to get advice from other members and Product Experts, as well as documents, FAQ’s, tutorials, and updates.

    • Live Chat - Chat with a representative from 9am-9pm Monday-Friday and 10am-7pm Saturday/Sunday EST.

    • Email Contact - For email inquiries, send them to panasonicwebcasesf@us.panasonic.com, you will receive a response within 24-48 hours.

    • Parts/Accessories - Order parts and/or accessories from our supply chain, Encompass.

    • Service Locator - Locate the closest Authorized repair center to you for TVs, Microwaves, Vacuums, or Massage Chairs.

    • Service Request - If you need a product repaired and is NOT a TV, Microwave, Vacuum, or Massage Chair, you can use our Online Repair Request. There, you will be able to get a repair estimate, pay online, and track the repair status.
  • How am I able to turn off the time and date display on my camcorder?
    In order to turn off the Date/Time display on your model's camcorder, go to the "Menu" then select "Setup" then Date/Time and select "Off".
  • How am I able to transfer the videos and pictures to the PC without using the software?
    You are able to connect the camcorder to the PC via a USB cable to drag and drop the files to your laptop.
  • How am I able to resolve the message "Card full" on the LCD when there is nothing on the card?
    In order to, resolve the "Card full" message, you would be required to format the SD card. To format the SD card, select Menu > Format Media > SD card.
  • How am I able to remove icons from the display screen so they don't show up when shooting or streaming output?
    You have two options. The information is displayed on the screen for only 5 seconds after starting either [Motion Picture Recording Mode] or [Still Picture Recording Mode], or starting playback or touching the screen. Also, you may choose to have the information set to display always. In order to set the desired setting, go to the Menu and select [SETUP] > [DISPLAY] then select the desired setting.
  • How am I able to correct the error message that my laptop does not find the new equipment whenever I connect my Camcorder to the laptop?
    Make sure that you are using the supplied USB that comes with the Camcorder. Then, attempt to connect the camcorder to a different USB port. Also, you may try to connect to a different PC to determine whether the issue is with the PC or camcorder.
  • How am I able to adjust the volume during playback?
    In order to, adjust the volume during playback, you are required to use the zoom lever. Turn to use the zoom level right to increase the volume or to the left to increase the volume.
  • Does this product support 720p format recording?
    No, the product does not support 720p format recording.
  • Does this model have a car charger available?
    There is no car charger available for the Panasonic camcorder.
  • Does this camcorder have a microphone input?
    Only HDC-TM900 and HDC-HS900 camcorders have an external microphone input.
  • Does the camcorder have infra-red or Night vision mode?
    No. The camcorders have a special low light mode called "Night mode".
  • Does the camcorder have an upgrade conversion kit or a trade in value?
    There are no upgrades kits or trade in values for the camcorder. We apologize for the inconvenience.
  • Does software come with this camcorder?
    HD Writer VE 2.0 You can copy the motion/still picture data to the HDD of PCs or write to media such as Blu-ray discs, DVD discs or SD cards using HD Writer VE 2.0, which is the software installed in the supplied CD-ROM. Refer to the operating instructions of HD Writer VE 2.0 (PDF file) for details on how to use it.
  • Does my camcorder have HDMI output?
    Only HDC-HS900, HDC -TM900, HDC-SD800, HDC-TM90, HDC-SD90, HDC-H100,HDC-TM40, HDC-SD40,HDC-HS 80,HDC-SD80 and HDC-TM80 models have HDMI output on the unit.
  • Do I have to adjust the 3D lens every time when I connect to the camcorder?
    Yes, it is always recommended to adjust the 3D lens every time when connected to the unit.
  • Can this camera be connected to a PC?
    Yes, to any PC capable of recognizing a mass storage device. Windows 7/Windows Vista/Windows XP/Windows 2000/Windows Me. Mac, OS X v10.1 ~ v10.7.
  • Can the time and date be displayed when files are transferred to a PC?
    Unfortunately, the date and time is not transferred when the videos are imported to the PC.
  • Can the camera's menu be shown in any other language?
    Cameras sold for the US market generally support English and Spanish. Portugese is also now supported in some 2012 models.
  • Can the camcorders Date/Time stamp shows the date and time when it is transferred to a PC?
    The date and time are transferred when videos are imported to the PC. When using the provided editing software you can go in the porperties of the video thumbnail (right click on the video clip), which displays the video clip spec.
  • Can the camcorder record in 24P mode?
  • Can I view my pictures on my TV screen?
    You can view pictures on a TV screen by connecting your camera to your TV with the AVcable.
  • Can I use this camcorder as a webcam?
    No, you cannot use this unit as Webcam.
  • Can I use the latest SDXC memory cards?
    Yes. All 2010 and later Panasonic camcorders are compatible with the new SDXC memory cards up to 64GB.
  • Can I use the 3D lens adaptor with HCV500, or HCV700, camcorder?
  • Can I transfer videos without connecting the camcorder to the PC?
    The videos will need to be recorded on an SD card a placed into a SD Card reader to import the videos to the computer.
  • Can I take a still picture snapshot while I am recording a video?
    Yes, you can take a still picture while recording a video except for the HDC-TM40 and HDC-SD40.
  • Can I replace the hard drive of the camcorder?
    No. The hard drive of the camcorders are non user-replaceable.
  • Can I record in PAL?
    No, NTSC only.
  • Can I playback videos recorded on SD card in 1080/60p directly to TV or Blu-ray Player?
    Yes. Refer to your TV and/or Blu-ray player Owner's manual to confirm playability of 1080/60p videos.
  • Can I mount a Video DC light on my camcorder?
    You can only mount a Video DC light on the HDC-HS900 and HDC-TM900 ( Using provided adapter for HDC-TM900).
  • Can I leave the battery attached when I store the camera?
    Storing the unit with the battery attached may result in a discharged battery. This may result in you not being able to use the battery the next time you want to use the camcorder.
  • Can I increase the time that the camcorder pre-records up from 3 seconds?
    No. currently the pre-record feature is set to 3 seconds before you press the [record] button.
  • Can I go back and time stamp my photos after I have copied them to my PC?
    If the photo was not modified in any way (including renaming it) you should be able to copy it back to the original location on the SD card and use any feature the camera would offer. Once the photo was modified or altered, this would not be possible.
  • Can I get the time and date to show on my video when I import it to my computer?
    Yes, the date and time is displayed under every thumbnail title. The date and time is not displayed on the video playback.
  • Can I attach the 3D lens to my camcorder?
    The 3D lens can only be attached to the HDC-SD90, HDC-TM90, HDC-SD800, HDC-TM900 and HDC-HS900 (3D lens are optional and not included with the unit).
  • Can additional languages be added to the camera?
    The camera is unable to add additional languages.
  • Am I able to use the Panasonic software with a different brand camcorder?
    The Panasonic software was meant to be only used with videos recorded by supporting Panasonic camcorders.
  • Am I able to use the camcorder output video when using the Wi-Fi mode?
    Unfortunately, the camcorder is not capable of outputting video in Wi-Fi mode.
  • Am I able to transfer videos to the computer using the USB cable?
    Unfortunately, it is not possible to transfer videos to your computer using a USB cable. A video clip can be transferred directly to your PC (Personal Computer) via a DV Interface Cable (i.LINK) using products and software from a number of video editing software companies such as Windows Movie Maker. In order to transfer videos, your PC is required to have a DV terminal.
  • Am I able to record with this camcorder for a continuous 3 hours? Also, am I able to record with a LCD screen closed using a smartphone or tablet to operate?
    Yes, the camcorder is capable of continuous recording for 3hrs if the camcorder is connected to an AC adapter and there is sufficent recordable space available on the memory.
  • Am I able to download updated editing software compatible with Windows 8?
    The CD-ROM HD Writer AE 4.0 is compatible with Windows 8 OS. When the software is installed, a message "This OS is not supported." will be displayed. However, continue with the installation. An application error message ngen.exe might also appear in the installation process, to resolve this click OK to allow the install to complete. After startup, a message may also appear prompting to turn off the Aero theme. Click OK to proceed.
  • The SD card is not recognized when inserted in this product.
    If the SD card was formatted on a PC, it may not be recognized by this product. Use this product to format SD cards.
  • The LCD screen on my camera is blank. What do I do?
    We suggest you remove the battery and after a short wait, replace it. If this does correct the issue the camera will need to be sent in for service. Please click here for assistance.Click Here.
  • My lens cover won't open or close. What do I do?
    We suggest you remove the battery and after a short wait, replace it. If this does correct the issue the camera will need to be sent in for service. Please click here for assistance.Click Here.
  • My camera won't power on. What can I do?
    If you have a second battery, try it to see if you can power on the camera. If you don't have an extra battery and you're sure the battery you have is fully charged then the camera may need to be serviced. Click Here.
  • My camcorder does not power on, eventhough I have a fully charged battery and/or connected to the DC cable?
    Unfotunately, the camera would require servicing. You would be required to ship the unit to Panasonic Exchange Center address: 4900 George McVay Drive, Suite B No.12, McAllen, TX 78503. We recommend UPS. Carefully pack in a padded shipping carton and include all accessories. Include a letter detailing the complaint, a return address and provide a day time phone number where you can be reached. P.O. Boxes are not acceptable. Keep the tracking number for your records. A copy of valid registered receipt is required under the 1 year parts and 90 day labor Limited Warranty. To submit a repair request online, click here
  • Is this model camcorder compatible with Mac OS X?
    Yes, the camcorder is compatible with the Mac OS. You will be required to use iMovie11 in order to import the videos, however any videos recorded in 1080/60p is not compatible with iMovie.
  • Is this camera able to be used as a webcam? (HC-V500M)
    Unfortunately, this camcorder cannot be used as a webcam.
  • Is there any way to place a protective film on the touch screen?
    Yes, a protective film can be placed on the touch screen.
  • Is there any software for the Max that will work with the camcorder?
    Yes, you would be able to use iMovie for videos and iPhotos for pictures.
  • Is there a way to change the recording video format on the camcorder from AVCHD to something else, like MP4?
    No. The AVCHD format offers High definition image quality while keeping video file sizes at a minimum.
  • Is there a car charger available for this model camcorder?
    Unfortunately, there is no car charger available for your Panasonic model camcorder. You may refer to the product's owner manual to see a listing of the camcorder's supported accessories.
  • Is there a camcorder that records video that does not split into multiple videos when the file size exceeds 4GB?
    All of the Panasonic camcorders maximum file size is 4GB.
  • Is there a camcorder that is compatible with a 128GB SDXC SD Card?
    There are no camcorders compatible with a 128GB SDXC SD Card.
  • Is there a camcorder that does not divide the files when the file size exceeds 4GB?
    All of our camcorders have a limitation of recording 4GB when recording video.
  • Is the new editing software compatible with Windows 8?
    The HD Writer AE 4.0 software, is compatible with a Windows 8 OS. When installing the software, the message "This OS is not supported" will be displayed. However please continue the installation through the message is displayed. An application error might appear during the installation process and click [OK] to allow the install to complete . After startup, a message related to turning off the Aero theme may appear. Click [OK] to proceed.
  • Is the camcorder compatible with Mac OSX?
    The camcorder is compatible with Mac OSX. To import the videos use iMovie software.
    Note: Videos recorded in 1080/60p is incompatible with iMovie.
  • If I turn the camcorder upside down , I hear rattling noise is this normal?
    This rattling noise is the Optical image stabilization sensor which assists with reduces any handshake while recording. This is normal.
  • I saw a notice on Panasonic's web site that a firmware update was available for my camera. What is a "firmware update" and is it important that I install it?
    Panasonic may occasionally add a new feature to the camera, or if we discover a minor problem after the camera started selling Panasonic may issue new firmware to make the necessary changes. Any new firmware release includes a description of the changes it makes. If you are having the problem it corrects, or if you want to add the new feature, follow the instructions and install the update. You should always begin the firmware update usong a fully charged battery.
  • I have used the wrong charger cable, now my camcorder doesn’t turn on. How can I fix this?
    You will be required to send it to our Service Center to have the camcorder repaired. Click the below link and submit a new repair request. http://www2.panasonic.com/webapp/wcs/stores/servlet/RequestCenter?storeId=15001&catalogId=11017
  • How do I view the recordings from my camcorder onto my TV?
    You can connect the camcorder to the TV using a mini HDMI cable or AV cable.
  • How do I resolve the error message "This battery cannot be used"?
    Remove the battery and then reinsert. If the message appears even after repeating this several times, then this unit needs to be serviced.
  • How do I resolve the "Check card" error message when I insert the SD card in the camcorder?
    This card is not compatible or it cannot be recognized by the model camcorder. If the message appears even though motion pictures and still pictures are recorded on the SD card, the card may be unstable. Reinsert the SD card and if the issue persists then you would need to use a different SD card. If this continues to happen on all SD cards inserted in the camcorder then unfortunately the camcorder would need servicing. Please click the link below and submit a new repair request. Click Here
  • How do I fix my LCD screen when it is freely swinging in and out while in use?
    You will be required to send it to our Service Center to have the camcorder repaired. Click the below link and submit a new repair request. Click Here
  • How do I erase files so I can record new scenes, when I am getting a message that the built in memory is full?
    You are able to delete/erase scenes to make more space by pressing "Menu" and selecting [EDIT SCENE], [DELETE], [ALL SCENES], [MULTI] or [SINGLE]
  • How do I combine two scenes, because when I pause the video when recording it creates a different scene?
    You are able to combine both of the scenes into one by using the HD Writer software that is provided with the camcorder. To use the software however, you will require an Operating System no earlier than Windows XP
  • How do I clean my camcorder?
    Before cleaning, detach the battery or pull out the AC adaptor from the AC outlet, and then wipe the product with a dry soft cloth.
  • How do I charge the battery on my HCV500 or HCX900?
    Follow the steps below to charge the battery: 1. Connect the AC cable to the AC adaptor, then to the AC outlet. 2. Connect the AC adaptor to the DC input terminal of the unit. 3. The status indicator will flash red, indicating charging has begun.
  • How do I adjust the volume during playback?
    To adjust the volume during playback, you would be required to use the zoom lever. Turn the zoom lever to the right to increase the volume or to the left to decrease the volume
  • How can you delete the data from the built-in memory?
    Select [MENU] --> [EDIT SCENE] --> [DELETE] then select either [ALL SCENES], [MULTI] or [SINGLE].
  • How can videos and pictures be transferred to my PC without using the supplied software?
    Connect the camcorder to the PC via USB cable. After camcorder and PC are connected, drag and drop the files to the specified folder.
    Note: The files that are drag and drop cannot be edited, burn or playback using the supplied software.
    It is recommended to use the supplied software to transfer the pictures and videos to the PC.
  • How can the error message "Check card" be resolved when inserting SD card.
    Confirm the SD card is not in "LOCK" position.
    Check if the SD works in the PC. If yes, format the SD card using the PC and reinsert the SD card.
    If the issue persists try to use a different SD card. If the issue remains on all of the SD cards the camcorder needs servicing. Click the link below and submit a new repair request: http://shop.panasonic.com/ecom/onlineRepair/login
  • How can I playback my original videos recorded in 1080/60p on TV and/or Blu-ray Player?
    1080/60P videos recorded on SD card can be played back on your TV and/or Blu-ray Player by inserting the SD card in your TV and/or Blu-ray Player. You can also connect the camcorder via HDMI connection directly to your TV. Note: Please refer to your TV and/or Blu-ray Player Owner's manual to confirm that your TV and/or Blu-ray player has SD card slot and it is capable of playing 1080/60p video.
  • How can I maximize my SD Card?
    The maximum amount of space will be achieved when all previous photos have been deleted. The actual number of photos your card can hold will vary depending on the size, resolution and content of the photos.
  • How can I get my HD writer to install .NET framework v4.0.30319 if it is already set up on my PC?
    Visit the microsoft download center and search for .NET framework v4.0.30319 download
  • How can I fix the camcorder when it beeps twice and powers off even when fully charged?
    There appears to be a problem with the internal components of the unit. The camcorder needs to be serviced. Click the link below and submit a new repair request.


  • How can I fix LCD screen picture loss and vertical lines?
    There appears to be a problem with the internal components of the unit. The camcorder needs to be serviced. Click the link below and submit a new repair request.


  • How can I fix a loose LCD screen?
    The LCD screen is required to be serviced. The service center is where the camcorder needs to be sent. Click the link below and submit a new repair request.


  • How can I compare the features of the new camcorders?
    Go to the Shop site, select Cameras & Camcorders from the dropdown menu.Select Camcorders from the list. Place a check mark in the box above the camcorders you wish to compare (you can compare up to 4 items at once) Click on "Compare" at the top of the page.

    Click Here.

  • Why is my computer unable to detect the camcorder?
    Follow the steps below to correct the problem 1. After re-inserting the SD card into this unit, reconnect the supplied USB cable. 2. Select another USB terminal on the PC. 3. Connect the supplied USB cable again after restarting the PC and turning the unit on.
  • Why does the video divide after continuous recording for a long time?
    Video files greater than 4GB are automatically divided.
  • Why does the product not turn on after using the wrong charger?
    The Camcorder needs to be sent to the Service Center to be repaired. Click the link below and submit a new repair request:


    Note: Panasonic is not responsible for 3rd party failure

  • Why does the color or brightness of the image change?
    The color or brightness of the unit can change if the scene lighting changes, when the camera is in the Intelligent Auto Mode.
  • Why does the battery life run out so quickly?
    Over time and with usage, it is normal for the battery capacity to decrease. If this condition occurs the battery must be replaced.
  • Why does my unit stop recording at times?
    The speed and capacity of the SD card can cause this condition. Panasonic recommends Class 6 or higher for video recording. Make sure that there is adequate space on the SD card.
  • Why does a long recording split the video into 2 different folders?
    Video files that are higher than 4GB are automatically divided.
  • What type of lenses do Panasonic camcorders use?
    Panasonic camcorders use Leica lenses which are made out of high quality glass.
  • What size SD Card can I use in my Camera?
    Cameras with a manufacturing date of 2006 or before can use Standard Sd Cards ( 2GB Max ) only. Models manufactured from 2007 thru 2009 can use Standard SD Cards and SDHC Cards ( Max 32GB ) Cameras Manufactured 2010 and later can use all SD Cards up to and including SDXC cards (64GBMax ).There is no firmware update that willincrease the maximum size of the SD Card for allowable usage.
  • What size and type memory card can I use in my camcorder?
    Panasonic camcorders use a SD (Secure Digital) card. There is the Standard SD, and also the SDHC (Secure Digital High Capacity), and SDXC (Secure Digital eXtended Capacity) Card Formats that can be used.
    • In 2007, camcorders can use up to a maximum of 4GB SDHC Card.
    • In 2008, camcorders can use up to a maximum of 8GB SDHC Card.
    • In 2009, camcorders can use up to a maximum of 32GB SDHC Card.
    • In 2010 to current, camcorders use up to a maximum of 64GB SDXC Card.

    Depending on the specific model of your camcorder. Refer to the owner's manual for the type of card to be used. Recording video also requires a fast memory card and so Class 6 cards up to the newer Class 10 cards are recomended.

  • What should I do when I am trying to install the HD Writer software and am getting the message "This operating system does not support this software"?
    You will get a prompt asking if you would like to continue, select yes to continue.
  • What should I do if my camera won't turn on?
    First, ensure that the batter is fully charged, keeping in mind that the charge indicator light turns off after charging is complete (approximately 90 minutes). A depleted battery will usually cause the camera to power on, and then quickly off. If your battery is more than a year old, it may need to be replaced.
  • What is the meaning of the symbols P,PC, and PU on the manual?
    The symbol P on the camcorder model number is designated for US sales. The symbol PC is designated for Canadian sales and PU is for South American sales.
  • What is the iA mode?
    iA (Intelligent Auto) mode automatically adjusts the color balance and focusing. Depending on the brightness of the subject etc, the aperture and shutter speed are automatically adjusted for an optimum brightness.
  • What is O.I.S?
    O.I.S (Optical Image Stabilizer) helps to reduce the effects of shake during the recording while walking, or holding the unit and recording the subject while using zoom.
  • What is AVCHD?
    AVCHD stands for Advanced Video Coding High Definition. AVCHD is the format for recording and playback of High Definition Videos.
  • What does the 1080/60P button on the camcorder do? (Only for 3MOS High definition camcorders HDC-HS900, HDC-TM900 and HDC-SD800, HDC-TM90 and HDC-SD90).
    Using this function you can switch between normal recording mode (AVCHD) and 1080/60p (1920×1080/60p Progressive ) recording mode which is the highest quality of recording for this unit.
  • What do the symbols P, PC, and PU in the manual mean?
    Any Panasonic camcorder with the suffix PU at the end of the model number is a camera designed to be sold in South America. US cameras will contain the suffix P.Any model with PC at the end of the model number is a Canadian unit.
  • What can I do to resolve freezing when transferring videos to Windows XP?
    Confirm that your camcorder meets the spec of your PC when transferring the video. Refer to the operating manual for the specification.
  • There are vertical/horizontal lines in my LCD screen. What do I do?
    We suggest you remove the battery and after a short wait, replace it. If this does correct the issue the camera will need to be sent in for service. Please click here for assistance.Click Here.
Consumer Product Support and Technical Assistance
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Sat-Sun 10am-7pm EST
Panasonic USA