HC-V10 HD Camcorder

Unfortunately, the Panasonic software doesn't convert videos to MOV format. To do this you would be required to use a third party software with such capabilities.

Unfortunately, it is not possible to record where you paused in the video. The images recorded between pressing the start and stop button to start recording and pressing it again to pause the recording button. The new recording will be a new scene.

In order to, adjust the volume during playback, you are required to use the zoom lever. Turn to use the zoom level right to increase the volume or to the left to increase the volume.

No, the product does not support 720p format recording.

Only HDC-TM900 and HDC-HS900 camcorders have an external microphone input.

No. The camcorders have a special low light mode called "Night mode".

There are no upgrades kits or trade in values for the camcorder. We apologize for the inconvenience.

HD Writer VE 2.0 You can copy the motion/still picture data to the HDD of PCs or write to media such as Blu-ray discs, DVD discs or SD cards using HD Writer VE 2.0, which is the software installed in the supplied CD-ROM. Refer to the operating instructions of HD Writer VE 2.0 (PDF file) for details on how to use it.

Only HDC-HS900, HDC -TM900, HDC-SD800, HDC-TM90, HDC-SD90, HDC-H100,HDC-TM40, HDC-SD40,HDC-HS 80,HDC-SD80 and HDC-TM80 models have HDMI output on the unit.

Yes, it is always recommended to adjust the 3D lens every time when connected to the unit.

Yes, to any PC capable of recognizing a mass storage device. Windows 7/Windows Vista/Windows XP/Windows 2000/Windows Me. Mac, OS X v10.1 ~ v10.7.

Unfortunately, the date and time is not transferred when the videos are imported to the PC.

Cameras sold for the US market generally support English and Spanish. Portugese is also now supported in some 2012 models.

The date and time are transferred when videos are imported to the PC. When using the provided editing software you can go in the porperties of the video thumbnail (right click on the video clip), which displays the video clip spec.

No

You can view pictures on a TV screen by connecting your camera to your TV with the AVcable.

No, you cannot use this unit as Webcam.

Yes. All 2010 and later Panasonic camcorders are compatible with the new SDXC memory cards up to 64GB.

The videos will need to be recorded on an SD card a placed into a SD Card reader to import the videos to the computer.

Yes, you can take a still picture while recording a video except for the HDC-TM40 and HDC-SD40.

No. The hard drive of the camcorders are non user-replaceable.

No, NTSC only.

Yes. Refer to your TV and/or Blu-ray player Owner's manual to confirm playability of 1080/60p videos.

You can only mount a Video DC light on the HDC-HS900 and HDC-TM900 ( Using provided adapter for HDC-TM900).

Storing the unit with the battery attached may result in a discharged battery. This may result in you not being able to use the battery the next time you want to use the camcorder.

No. currently the pre-record feature is set to 3 seconds before you press the [record] button.

If the photo was not modified in any way (including renaming it) you should be able to copy it back to the original location on the SD card and use any feature the camera would offer. Once the photo was modified or altered, this would not be possible.

Yes, the date and time is displayed under every thumbnail title. The date and time is not displayed on the video playback.

The 3D lens can only be attached to the HDC-SD90, HDC-TM90, HDC-SD800, HDC-TM900 and HDC-HS900 (3D lens are optional and not included with the unit).

The camera is unable to add additional languages.

The Panasonic software was meant to be only used with videos recorded by supporting Panasonic camcorders.

Unfortunately, the camcorder is not capable of outputting video in Wi-Fi mode.

Unfortunately, it is not possible to transfer videos to your computer using a USB cable. A video clip can be transferred directly to your PC (Personal Computer) via a DV Interface Cable (i.LINK) using products and software from a number of video editing software companies such as Windows Movie Maker. In order to transfer videos, your PC is required to have a DV terminal.

Unfortunately, it is not possible to remotely start/pause recording.

Yes, the camcorder is capable of continuous recording for 3hrs if the camcorder is connected to an AC adapter and there is sufficent recordable space available on the memory.

The CD-ROM HD Writer AE 4.0 is compatible with Windows 8 OS. When the software is installed, a message "This OS is not supported." will be displayed. However, continue with the installation. An application error message ngen.exe might also appear in the installation process, to resolve this click OK to allow the install to complete. After startup, a message may also appear prompting to turn off the Aero theme. Click OK to proceed, If you do not have a copy of the software, there are copies available for purchase at our Parts Department website:

http://www.pstc.panasonic.com/EpartR/PartsListChoice.asp

Or by phone at 1-800-833-9626. The operating hours are Monday to Friday 9AM to 6PM EST.

First, ensure that the batter is fully charged, keeping in mind that the charge indicator light turns off after charging is complete (approximately 90 minutes). A depleted battery will usually cause the camera to power on, and then quickly off. If your battery is more than a year old, it may need to be replaced. A new battery can be purchased from the Panasonic National Parts Center by calling 800-833-9626 or visiting www.Panasonic.com/parts

iA (Intelligent Auto) mode automatically adjusts the color balance and focusing. Depending on the brightness of the subject etc, the aperture and shutter speed are automatically adjusted for an optimum brightness.

O.I.S (Optical Image Stabilizer) helps to reduce the effects of shake during the recording while walking, or holding the unit and recording the subject while using zoom.

AVCHD stands for Advanced Video Coding High Definition. AVCHD is the format for recording and playback of High Definition Videos.

Using this function you can switch between normal recording mode (AVCHD) and 1080/60p (1920×1080/60p Progressive ) recording mode which is the highest quality of recording for this unit.

Confirm that your camcorder meets the spec of your PC when transferring the video. Refer to the operating manual for the specification.

We suggest you remove the battery and after a short wait, replace it. If this does correct the issue the camera will need to be sent in for service. Please click here for assistance.Click Here.

If the SD card was formatted on a PC, it may not be recognized by this product. Use this product to format SD cards.

We suggest you remove the battery and after a short wait, replace it. If this does correct the issue the camera will need to be sent in for service. Please click here for assistance.Click Here.

We suggest you remove the battery and after a short wait, replace it. If this does correct the issue the camera will need to be sent in for service. Please click here for assistance.Click Here.

If you have a second battery, try it to see if you can power on the camera. If you don't have an extra battery and you're sure the battery you have is fully charged then the camera may need to be serviced. Click Here.

Yes, the camcorder is compatible with the Mac OS. You will be required to use iMovie11 in order to import the videos, however any videos recorded in 1080/60p is not compatible with iMovie.

Yes, a protective film can be placed on the touch screen.

Yes, you would be able to use iMovie for videos and iPhotos for pictures.

No. The AVCHD format offers High definition image quality while keeping video file sizes at a minimum.

All of the Panasonic camcorders maximum file size is 4GB.

There are no camcorders compatible with a 128GB SDXC SD Card.

All of our camcorders have a limitation of recording 4GB when recording video.

This is not a defect. This is the sound of the Optical Image Stabilizer. The sound will not be heard any longer when the camera is in use.

The HD Writer AE 4.0 software, is compatible with a Windows 8 OS. When installing the software, the message "This OS is not supported" will be displayed. However please continue the installation through the message is displayed. An application error might appear during the installation process and click [OK] to allow the install to complete . After startup, a message related to turning off the Aero theme may appear. Click [OK] to proceed.

The camcorder is compatible with Mac OSX. To import the videos use iMovie software.
Note: Videos recorded in 1080/60p is incompatible with iMovie.

The sound that is heard is that of the Optical Image Stabilizer. It is moving and it is not a defect. The sound will no longer be heard when the unit is turned on and the mode is set to record

This rattling noise is the Optical image stabilization sensor which assists with reduces any handshake while recording. This is normal.

Panasonic may occasionally add a new feature to the camera, or if we discover a minor problem after the camera started selling Panasonic may issue new firmware to make the necessary changes. Any new firmware release includes a description of the changes it makes. If you are having the problem it corrects, or if you want to add the new feature, follow the instructions and install the update. You should always begin the firmware update usong a fully charged battery.

You will be required to send it to our Service Center to have the camcorder repaired. Click the below link and submit a new repair request. http://www2.panasonic.com/webapp/wcs/stores/servlet/RequestCenter?storeId=15001&catalogId=11017

This card is not compatible or it cannot be recognized by the model camcorder. If the message appears even though motion pictures and still pictures are recorded on the SD card, the card may be unstable. Reinsert the SD card and if the issue persists then you would need to use a different SD card. If this continues to happen on all SD cards inserted in the camcorder then unfortunately the camcorder would need servicing. Please click the link below and submit a new repair request. Click Here

You will be required to send it to our Service Center to have the camcorder repaired. Click the below link and submit a new repair request. Click Here

The Panasonic software doesn't convert videos to MOV format.

You are able to combine both of the scenes into one by using the HD Writer software that is provided with the camcorder. To use the software however, you will require an Operating System no earlier than Windows XP

Before cleaning, detach the battery or pull out the AC adaptor from the AC outlet, and then wipe the product with a dry soft cloth.

To adjust the volume during playback, you would be required to use the zoom lever. Turn the zoom lever to the right to increase the volume or to the left to decrease the volume

Connect the camcorder to the PC via USB cable. After camcorder and PC are connected, drag and drop the files to the specified folder.
Note: The files that are drag and drop cannot be edited, burn or playback using the supplied software.
It is recommended to use the supplied software to transfer the pictures and videos to the PC.

Confirm the SD card is not in "LOCK" position.
Check if the SD works in the PC. If yes, format the SD card using the PC and reinsert the SD card.
If the issue persists try to use a different SD card. If the issue remains on all of the SD cards the camcorder needs servicing. Click the link below and submit a new repair request: http://shop.panasonic.com/ecom/onlineRepair/login

The unit does not come with the remote control.

You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.

1080/60P videos recorded on SD card can be played back on your TV and/or Blu-ray Player by inserting the SD card in your TV and/or Blu-ray Player. You can also connect the camcorder via HDMI connection directly to your TV. Note: Please refer to your TV and/or Blu-ray Player Owner's manual to confirm that your TV and/or Blu-ray player has SD card slot and it is capable of playing 1080/60p video.

The maximum amount of space will be achieved when all previous photos have been deleted. The actual number of photos your card can hold will vary depending on the size, resolution and content of the photos.

There appears to be a problem with the internal components of the unit. The camcorder needs to be serviced. Click the link below and submit a new repair request.

http://shop.panasonic.com/ecom/onlineRepair/login

There appears to be a problem with the internal components of the unit. The camcorder needs to be serviced. Click the link below and submit a new repair request.

http://shop.panasonic.com/ecom/onlineRepair/login

The LCD screen is required to be serviced. The service center is where the camcorder needs to be sent. Click the link below and submit a new repair request.

http://shop.panasonic.com/ecom/onlineRepair/login

To play back video in HD/1080p smoothly on your laptop, your laptop should meet the following requirements:

CPU:

• Intel Pentium 4 2.8 GHz or higher (including compatible CPU)
• Intel Core 2 Duo 2.16 GHz or higher or AMD Athlon 64 X2 Dual-Core 5200+ or higher is recommended when using playback function or MPEG2 output function.
• Intel Core 2 Quad 2.6 GHz or higher is recommended when using the editing function.
• Intel Core i7 2.8 GHz or higher is recommended when playing back or using the editing function for 1080/60p

RAM:

• 1GB or more

Display:

• High color (16 bit) or more (32 bit or more recommended) Desktop resolution of 1024x768 pixels or more (1920 X 1080 pixels or more recommended)
• DirectX 9.0c compatible video card (DirectX 10 recommended)
• Video memory of 256 MB or more recommended.

Follow the steps below to correct the problem 1. After re-inserting the SD card into this unit, reconnect the supplied USB cable. 2. Select another USB terminal on the PC. 3. Connect the supplied USB cable again after restarting the PC and turning the unit on.

Video files greater than 4GB are automatically divided.

The Camcorder needs to be sent to the Service Center to be repaired. Click the link below and submit a new repair request:

http://shop.panasonic.com/ecom/onlineRepair/login

Note: Panasonic is not responsible for 3rd party failure

The color or brightness of the unit can change if the scene lighting changes, when the camera is in the Intelligent Auto Mode.

Over time and with usage, it is normal for the battery capacity to decrease. If this condition occurs the battery must be replaced.

Video files that are higher than 4GB are automatically divided.

You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.

Click here and enter your model number into the Get Support Now search box. Once your model appears, click on the "Support" link under the picture of your model. This will bring you to the Support Page for your model. If there are any firmware updates available for your model, they will be located under the Drivers & Downloads tab. If there is no Drivers & Downloads tab, your device's firmware is up to date.

Panasonic camcorders use Leica lenses which are made out of high quality glass.

Cameras with a manufacturing date of 2006 or before can use Standard Sd Cards ( 2GB Max ) only. Models manufactured from 2007 thru 2009 can use Standard SD Cards and SDHC Cards ( Max 32GB ) Cameras Manufactured 2010 and later can use all SD Cards up to and including SDXC cards (64GBMax ).There is no firmware update that willincrease the maximum size of the SD Card for allowable usage.

Panasonic camcorders use a SD (Secure Digital) card. There is the Standard SD, and also the SDHC (Secure Digital High Capacity), and SDXC (Secure Digital eXtended Capacity) Card Formats that can be used.

• In 2007, camcorders can use up to a maximum of 4GB SDHC Card.
• In 2008, camcorders can use up to a maximum of 8GB SDHC Card.
• In 2009, camcorders can use up to a maximum of 32GB SDHC Card.
• In 2010 to current, camcorders use up to a maximum of 64GB SDXC Card.

Depending on the specific model of your camcorder. Refer to the owner's manual for the type of card to be used. Recording video also requires a fast memory card and so Class 6 cards up to the newer Class 10 cards are recomended.