NEW! HC-V100 HD Camcorder 

  • 34x Optical Zoom (42x i.Zoom) and 32.5mm Wide Lens (F1.8)
  • Power O.I.S.
  • Fine Image Quality (Full HD)


Shooting Performances

Beautiful zoom shots of distant subjects.

Intelligent 42x Zoom

The V100M features an Intelligent Zoom function that goes all the way up to 42x. When using Intelligent Zoom, Intelligent Resolution technology lets you shoot at high zoom rates while preserving the image resolution. You get sharp images of highly detailed objects – without the blurry edges.

Corrects even slight hand-shake and high-power zoom shots.

POWER O.I.S. with Active Mode

The V100M features an Intelligent Zoom function that goes all the way up to 42x. When using Intelligent Zoom, Intelligent Resolution technology lets you shoot at high zoom rates while preserving the image resolution. You get sharp images of highly detailed objects – without the blurry edges.

Beautiful images even in dimly lit place.

High Sensitivity Sensor

The High Sensitivity Sensor on the V100M has a higher level of sensitivity than conventional sensors, to make dark scenes brighter and more beautiful. Ideal for shooting indoors, at parties, and in similar situations, it greatly increases your shooting opportunities.

Captures large groups, even when shooting from up close.

32.5mm Wide-Angle*

The 32.5mm wide-angle* setting fits more people and more of the background into the frame than conventional models. This is especially handy when you want to take a group photo in a small room. It fits your subjects in even when you shoot from up close, and makes it possible to pick up even small sounds with the mic.

* 35mm camera equivalent

Beautiful still images, even when enlarged.

Simultaneous Still Picture Recording at 2.1 Megapixels

The V100M can capture 2.1-megapixel still images* while video shooting. Also, when playing back the videos you shot, you can cut out 2.1-megapixel* still images of any scene you want.

* For images recorded with a 16:9 aspect ratio.

Easy Operation & Usability

A handy long-time battery for when you're on the move!

Long Recording of Approximately 155 Minutes Per Charge*

The V100M has achieved the low power consumption, allowing it to record continuously for up to 155 minutes.* This allows you to continue recording without worrying about the remaining battery power. It's especially convenient and reassuring when it's difficult to charge the battery, such as on a trip or in outdoor shooting.

* 155 minutes of recording time with a fully charged battery (HA mode) in NTSC areas. 165 minutes in PAL areas.

Makes optimal settings automatically - for motion images.

iA (Intelligent Auto)

This powerful function senses the shooting conditions and automatically makes the settings and activates functions that will deliver optimal results. iA does the bothersome settings for you and makes it easy to capture beautiful, well-focused images.

* The functions included in iA may not be applied when conditions do not call for them.

Learn more about iA function, click here.

Great for sudden photo opportunities, saves energy too.

0.6-Sec Quick Start*

Use Quick Start mode. You simply flip open the LCD and you're ready to shoot in just 0.6 second. When Eco mode is also used, the power turns off whenever the camcorder has not been operated for 5 minutes. This reduces wasted power consumption, and enables a longer battery life.

* Depending on the recording conditions, start time may be longer than 0.6 seconds.

Ideal for Mac and PC users.

iFrame Mode

The V100/V100M lets you record videos in the iFrame. With iFrame, the video in your camera is the same format you'll edit, so it's fast to import and edit with compatible video editing software. iFrame is based on standards, so it works with a number of applications – such as iMovie.

Easy time setting - Both on the destination and at home.

World Time

Handy for travellers, this function makes it easy to set the camcorder time when you cross time zones and again when you return home. Simply select your destination from the displayed map, and the camcorder is automatically set for that time zone. The time for two different places can be set – such as home and destination – and you can switch between the times by simply pressing a button.

Other Functions

Pre-Rec Function
AGS (Auto Ground-Directional Standby)
Color Night Rec/Colour Night View
Scene Mode

Playback / Networking

Easily watching with connect a cable - or just use the memory card.

Easy Connecting, Easy Viewing

Just connect your HD camcorder to an HDTV and get ready for an incredible high-definition video show. If your TV is HDMI* compatible, a single HDMI mini cable is all you need. When using a video component cable, you need a separate audio cable.

* HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.


Connect your HD camcorder to a VIERA* or compatible Blu-ray Disc™ Player* via an HDMI mini cable, and you can control both units in synchronized operation with a single remote control. This kind of simple, easy operation makes it enjoyable to view your recordings.

* Availability of models may differ depending on the country.
* With VIERA Link, a control signal sent through the HDMI cable allows linked operation of a VIERA TV, compatible DIGA DVD recorder, and the HD camcorder. Please note that this function applies only to equipment that is compatible with VIERA Link, and that VIERA Link does not let you control every function of all connected equipment.

Playback with SD Card

Just slip the SD card from your camcorder into the SD card slot on your VIERA TV* or Blu-ray Disc™ Player*, and you're ready to view Full-HD moving images recorded.

* Availability of models may differ depending on the country.
The models availability varies depending on countries and regions. format still images can be viewed with other SD Memory Card Slot-equipped models.

Use your PC and included software HD Writer LE 1.1

Editing, Archiving and YouTube™ or Facebook™ Uploading

HD Writer LE 1.1 software, included with the camcorder, makes it easy to play or edit videos on your PC and have more fun when the shooting's done.

Also Enjoyable When the Shooting's Done

Importing Data

When the camcorder is connected to a PC, the software automatically starts up. Importing data takes only a few clicks of the mouse.

Easy YouTube™ and Facebook™ Uploading

The videos you've recorded are easily uploaded to YouTube™ or Facebook™ in their original high quality. HD Writer LE 1.1 lets you share your videos worldwide.


It's easy to add titles, rearrange scenes, provide transition effects, and edit images in single frame units.


Make a copy either in the original high-definition AVCHD format, or in the standard-definition DVD-Video (MPEG-2) format.

For further information about Panasonic PC

• About HD Writer LE 1.1:
Even if the system requirements mentioned in these operating instructions are fulfilled, some personal computers cannot be used.
This software is not compatible with Microsoft Windows 3.1, Windows 95, Windows 98/98SE, Windows Me, Windows 2000 and Windows NT.
Supplied CD-ROM is available for Windows only.
Operation on an upgraded OS is not guaranteed.
When 2 or more USB devices are connected to a PC, or when devices are connected though USB hubs or by using extension cables, proper operation is not guaranteed.
Operation on an OS other than the one pre-installed is not guaranteed.
This software does not support the multi-boot environments.
This software does not support the multi-monitor environments.
Operation is not guaranteed on Windows XP Media Center Edition, Tablet PC Edition, Windows Vista Enterprise or Windows 7 Enterprise.
Available with administrator account in Windows XP.
Available with administrator account or standard account in Windows Vista/Windows 7 (Installation and uninstallation of the software requires an administrator account.)

• Microsoft®, Windows® and Windows Vista® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
• YouTube™ and the YouTube Logo are trademarks of Google Inc.
• Facebook and the Facebook logo are registered trademarks or trademarks of Facebook, Inc.
• iMovie and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.
• IBM and PC/AT are registered trademarks of International Business Machines Corporation of the U.S.
• Intel, Pentium, Celeron and Intel Core are trademarks of Intel Corporation in the U.S. and/or other countries.
• Other names of systems and products mentioned in these instructions are usually the registered trademarks or trademarks of the manufacturers’ who developed the system or product concerned.
• All other company and product names are trademarks of their respective corporations.

SpecificationsExpand All

    • Image Sensor
    • Total Pixels
    • Effective Pixles
    • Motion Image
    • Still Image
    • F Value
    • Optical Zoom
    • Focal Length
    • 35 mm Film Camera Equivalent
    • Motion Image
    • Still Image
    • Lens Brand
    • Standard Illumination
    • Minimum Illumination
    • Focus
    • Zoom
    • Intelligent Zoom OFF
    • Intelligent Zoom ON
    • Digital Zoom
    • White Balance
    • Shutter Speed
    • Motion Image
    • Iris
    • Image Stabilizer
    • Recording Media
    • Recording Format
    • Compression Method
    • Signal System
    • Recording/ Playback Mode
    • Thumbnail Display
    • Audio Recording System
    • Microphone
    • Speaker
    • Recording Format
    • Recirding Image Size
    • Simultaneous Recording
    • Power Supply
    • Power Consumption
    • Dimensions (W x H x D)
    • Weight (w/o battery and SD card)
    • LCD Monitor
    • Interface
    • HDMI
    • USB
    • USB Charge
    • AV Multi
    • On-Screen Display Language
    • AC Adaptor
    • AC Cable
    • DC Cable
    • Rechargeable Battery Pack
    • AV Multi Cable
    • USB Cable
    • Bandled Software
    • UPC


HC-V100K is rated 2.0 out of 5 by 1.
Rated 2 out of 5 by from It should of stated on the product that it is not compatible with MAC to download video. It downloaded the still pictures but not the video.
Date published: 2013-05-01
  • y_2016, m_12, d_7, h_12
  • bvseo_bulk, prod_bvrr, vn_bulk_0.0
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_1
  • loc_en_US, sid_HC-V100K, prod, sort_[SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=AGE, direction=DESCENDING)]
  • clientName_panasonic


Owner's Manuals
  • What support content is available for my product?

    Click on a link below that interests you the most:

    • Panasonic Community - Join our Community and participate in Discussions where you can learn more about our Products. You will also be able to get advice from other members and Product Experts, as well as documents, FAQ’s, tutorials, and updates.

    • Live Chat - Chat with a representative from 9am-9pm Monday-Friday and 10am-7pm Saturday/Sunday EST.

    • Email Contact - For email inquiries, send them to, you will receive a response within 24-48 hours.

    • Parts/Accessories - Order parts and/or accessories from our supply chain, Encompass.

    • Service Locator - Locate the closest Authorized repair center to you for TVs, Microwaves, Vacuums, or Massage Chairs.

    • Service Request - If you need a product repaired and is NOT a TV, Microwave, Vacuum, or Massage Chair, you can use our Online Repair Request. There, you will be able to get a repair estimate, pay online, and track the repair status.
  • How am I able to turn off the time and date display on my camcorder?
    In order to turn off the Date/Time display on your model's camcorder, go to the "Menu" then select "Setup" then Date/Time and select "Off".
  • How am I able to resolve the message "Card full" on the LCD when there is nothing on the card?
    In order to, resolve the "Card full" message, you would be required to format the SD card. To format the SD card, select Menu > Format Media > SD card.
  • How am I able to correct the error message that my laptop does not find the new equipment whenever I connect my Camcorder to the laptop?
    Make sure that you are using the supplied USB that comes with the Camcorder. Then, attempt to connect the camcorder to a different USB port. Also, you may try to connect to a different PC to determine whether the issue is with the PC or camcorder.
  • How am I able to convert the AVCHD to an MOV file format so it will play on the thumb drive on my TV?
    Unfortunately, the Panasonic software doesn't convert videos to MOV format. To do this you would be required to use a third party software with such capabilities.
  • How am I able to continue recording after pausing without starting a new recording?
    Unfortunately, it is not possible to record where you paused in the video. The images recorded between pressing the start and stop button to start recording and pressing it again to pause the recording button. The new recording will be a new scene.
  • How am I able to adjust the volume during playback?
    In order to, adjust the volume during playback, you are required to use the zoom lever. Turn to use the zoom level right to increase the volume or to the left to increase the volume.
  • Does this product support 720p format recording?
    No, the product does not support 720p format recording.
  • Does this camcorder have a microphone input?
    Only HDC-TM900 and HDC-HS900 camcorders have an external microphone input.
  • Does the camera use a proprietary wiring that prevents standard HDMI cables from working when playing back video?
    It is recommended that you used the supplied Panasonic HDMI mini cables(RP-CDHM15, RP-CDHM30) for connecting the camcorder to your TV. Also you can connect the camcorder to another TV to make sure that the problem is not with the TV.
  • Does the camcorder have infra-red or Night vision mode?
    No. The camcorders have a special low light mode called "Night mode".
  • Does the camcorder have an upgrade conversion kit or a trade in value?
    There are no upgrades kits or trade in values for the camcorder. We apologize for the inconvenience.
  • Does software come with this camcorder?
    HD Writer VE 2.0 You can copy the motion/still picture data to the HDD of PCs or write to media such as Blu-ray discs, DVD discs or SD cards using HD Writer VE 2.0, which is the software installed in the supplied CD-ROM. Refer to the operating instructions of HD Writer VE 2.0 (PDF file) for details on how to use it.
  • Does my camcorder have HDMI output?
    Only HDC-HS900, HDC -TM900, HDC-SD800, HDC-TM90, HDC-SD90, HDC-H100,HDC-TM40, HDC-SD40,HDC-HS 80,HDC-SD80 and HDC-TM80 models have HDMI output on the unit.
  • Do I have to adjust the 3D lens every time when I connect to the camcorder?
    Yes, it is always recommended to adjust the 3D lens every time when connected to the unit.
  • Can this camera be connected to a PC?
    Yes, to any PC capable of recognizing a mass storage device. Windows 7/Windows Vista/Windows XP/Windows 2000/Windows Me. Mac, OS X v10.1 ~ v10.7.
  • Can the time and date be displayed when files are transferred to a PC?
    Unfortunately, the date and time is not transferred when the videos are imported to the PC.
  • Can the camera's menu be shown in any other language?
    Cameras sold for the US market generally support English and Spanish. Portugese is also now supported in some 2012 models.
  • Can the camcorders Date/Time stamp shows the date and time when it is transferred to a PC?
    The date and time are transferred when videos are imported to the PC. When using the provided editing software you can go in the porperties of the video thumbnail (right click on the video clip), which displays the video clip spec.
  • Can the camcorder record in 24P mode?
  • Can I view my pictures on my TV screen?
    You can view pictures on a TV screen by connecting your camera to your TV with the AVcable.
  • Can I use this camcorder as a webcam?
    No, you cannot use this unit as Webcam.
  • Can I use the latest SDXC memory cards?
    Yes. All 2010 and later Panasonic camcorders are compatible with the new SDXC memory cards up to 64GB.
  • Can I transfer videos without connecting the camcorder to the PC?
    The videos will need to be recorded on an SD card a placed into a SD Card reader to import the videos to the computer.
  • Can I take a still picture snapshot while I am recording a video?
    Yes, you can take a still picture while recording a video except for the HDC-TM40 and HDC-SD40.
  • Can I replace the hard drive of the camcorder?
    No. The hard drive of the camcorders are non user-replaceable.
  • Can I record in PAL?
    No, NTSC only.
  • Can I playback videos recorded on SD card in 1080/60p directly to TV or Blu-ray Player?
    Yes. Refer to your TV and/or Blu-ray player Owner's manual to confirm playability of 1080/60p videos.
  • Can I mount a Video DC light on my camcorder?
    You can only mount a Video DC light on the HDC-HS900 and HDC-TM900 ( Using provided adapter for HDC-TM900).
  • Can I leave the battery attached when I store the camera?
    Storing the unit with the battery attached may result in a discharged battery. This may result in you not being able to use the battery the next time you want to use the camcorder.
  • Can I increase the time that the camcorder pre-records up from 3 seconds?
    No. currently the pre-record feature is set to 3 seconds before you press the [record] button.
  • Can I go back and time stamp my photos after I have copied them to my PC?
    If the photo was not modified in any way (including renaming it) you should be able to copy it back to the original location on the SD card and use any feature the camera would offer. Once the photo was modified or altered, this would not be possible.
  • Can I get the time and date to show on my video when I import it to my computer?
    Yes, the date and time is displayed under every thumbnail title. The date and time is not displayed on the video playback.
  • Can I attach the 3D lens to my camcorder?
    The 3D lens can only be attached to the HDC-SD90, HDC-TM90, HDC-SD800, HDC-TM900 and HDC-HS900 (3D lens are optional and not included with the unit).
  • Can additional languages be added to the camera?
    The camera is unable to add additional languages.
  • Am I able to use the Panasonic software with a different brand camcorder?
    The Panasonic software was meant to be only used with videos recorded by supporting Panasonic camcorders.
  • Am I able to use the camcorder output video when using the Wi-Fi mode?
    Unfortunately, the camcorder is not capable of outputting video in Wi-Fi mode.
  • Am I able to transfer videos to the computer using the USB cable?
    Unfortunately, it is not possible to transfer videos to your computer using a USB cable. A video clip can be transferred directly to your PC (Personal Computer) via a DV Interface Cable (i.LINK) using products and software from a number of video editing software companies such as Windows Movie Maker. In order to transfer videos, your PC is required to have a DV terminal.
  • Am I able to record with this camcorder for a continuous 3 hours? Also, am I able to record with a LCD screen closed using a smartphone or tablet to operate?
    Yes, the camcorder is capable of continuous recording for 3hrs if the camcorder is connected to an AC adapter and there is sufficent recordable space available on the memory.
  • Am I able to download updated editing software compatible with Windows 8?
    The CD-ROM HD Writer AE 4.0 is compatible with Windows 8 OS. When the software is installed, a message "This OS is not supported." will be displayed. However, continue with the installation. An application error message ngen.exe might also appear in the installation process, to resolve this click OK to allow the install to complete. After startup, a message may also appear prompting to turn off the Aero theme. Click OK to proceed.
  • What is O.I.S?
    O.I.S (Optical Image Stabilizer) helps to reduce the effects of shake during the recording while walking, or holding the unit and recording the subject while using zoom.
  • What is AVCHD?
    AVCHD stands for Advanced Video Coding High Definition. AVCHD is the format for recording and playback of High Definition Videos.
  • What does the 1080/60P button on the camcorder do? (Only for 3MOS High definition camcorders HDC-HS900, HDC-TM900 and HDC-SD800, HDC-TM90 and HDC-SD90).
    Using this function you can switch between normal recording mode (AVCHD) and 1080/60p (1920×1080/60p Progressive ) recording mode which is the highest quality of recording for this unit.
  • What can I do to resolve freezing when transferring videos to Windows XP?
    Confirm that your camcorder meets the spec of your PC when transferring the video. Refer to the operating manual for the specification.
  • What are the recommended Mini HDMI cable that are compatible with the product?
    The following specified Panasonic HEMI mini cables are recommended for connecting the camcorder to your TV: RP-CDHM15 and RP-CDHM30. Also ,try connecting the camcorder to another TV to ensure that it is not the TV.

  • There are vertical/horizontal lines in my LCD screen. What do I do?
    We suggest you remove the battery and after a short wait, replace it. If this does correct the issue the camera will need to be sent in for service. Please click here for assistance.Click Here.
  • The SD card is not recognized when inserted in this product.
    If the SD card was formatted on a PC, it may not be recognized by this product. Use this product to format SD cards.
  • The LCD screen on my camera is blank. What do I do?
    We suggest you remove the battery and after a short wait, replace it. If this does correct the issue the camera will need to be sent in for service. Please click here for assistance.Click Here.
  • My lens cover won't open or close. What do I do?
    We suggest you remove the battery and after a short wait, replace it. If this does correct the issue the camera will need to be sent in for service. Please click here for assistance.Click Here.
  • My camera won't power on. What can I do?
    If you have a second battery, try it to see if you can power on the camera. If you don't have an extra battery and you're sure the battery you have is fully charged then the camera may need to be serviced. Click Here.
  • My camcorder does not power on, eventhough I have a fully charged battery and/or connected to the DC cable?
    Unfotunately, the camera would require servicing. You would be required to ship the unit to Panasonic Exchange Center address: 4900 George McVay Drive, Suite B No.12, McAllen, TX 78503. We recommend UPS. Carefully pack in a padded shipping carton and include all accessories. Include a letter detailing the complaint, a return address and provide a day time phone number where you can be reached. P.O. Boxes are not acceptable. Keep the tracking number for your records. A copy of valid registered receipt is required under the 1 year parts and 90 day labor Limited Warranty. To submit a repair request online, click here
  • Is this model camcorder compatible with Mac OS X?
    Yes, the camcorder is compatible with the Mac OS. You will be required to use iMovie11 in order to import the videos, however any videos recorded in 1080/60p is not compatible with iMovie.
  • Is there any way to place a protective film on the touch screen?
    Yes, a protective film can be placed on the touch screen.
  • Is there any software for the Max that will work with the camcorder?
    Yes, you would be able to use iMovie for videos and iPhotos for pictures.
  • Is there a way to change the recording video format on the camcorder from AVCHD to something else, like MP4?
    No. The AVCHD format offers High definition image quality while keeping video file sizes at a minimum.
  • Is there a camcorder that records video that does not split into multiple videos when the file size exceeds 4GB?
    All of the Panasonic camcorders maximum file size is 4GB.
  • Is there a camcorder that is compatible with a 128GB SDXC SD Card?
    There are no camcorders compatible with a 128GB SDXC SD Card.
  • Is the rattling noise when the camera is shaken a stabilization or a defect?
    This is not a defect. This is the sound of the Optical Image Stabilizer. The sound will not be heard any longer when the camera is in use.
  • Is the new editing software compatible with Windows 8?
    The HD Writer AE 4.0 software, is compatible with a Windows 8 OS. When installing the software, the message "This OS is not supported" will be displayed. However please continue the installation through the message is displayed. An application error might appear during the installation process and click [OK] to allow the install to complete . After startup, a message related to turning off the Aero theme may appear. Click [OK] to proceed.
  • Is the camcorder compatible with Mac OSX?
    The camcorder is compatible with Mac OSX. To import the videos use iMovie software.
    Note: Videos recorded in 1080/60p is incompatible with iMovie.
  • Is rattling noise that sounds like something is rolling inside a part of the stabilization or is it a defect?
    The sound that is heard is that of the Optical Image Stabilizer. It is moving and it is not a defect. The sound will no longer be heard when the unit is turned on and the mode is set to record
  • If I turn the camcorder upside down , I hear rattling noise is this normal?
    This rattling noise is the Optical image stabilization sensor which assists with reduces any handshake while recording. This is normal.
  • I saw a notice on Panasonic's web site that a firmware update was available for my camera. What is a "firmware update" and is it important that I install it?
    Panasonic may occasionally add a new feature to the camera, or if we discover a minor problem after the camera started selling Panasonic may issue new firmware to make the necessary changes. Any new firmware release includes a description of the changes it makes. If you are having the problem it corrects, or if you want to add the new feature, follow the instructions and install the update. You should always begin the firmware update usong a fully charged battery.
  • I have used the wrong charger cable, now my camcorder doesn’t turn on. How can I fix this?
    You will be required to send it to our Service Center to have the camcorder repaired. Click the below link and submit a new repair request.
  • How do I resolve the error message "This battery cannot be used"?
    Remove the battery and then reinsert. If the message appears even after repeating this several times, then this unit needs to be serviced.
  • How do I resolve the "Check card" error message when I insert the SD card in the camcorder?
    This card is not compatible or it cannot be recognized by the model camcorder. If the message appears even though motion pictures and still pictures are recorded on the SD card, the card may be unstable. Reinsert the SD card and if the issue persists then you would need to use a different SD card. If this continues to happen on all SD cards inserted in the camcorder then unfortunately the camcorder would need servicing. Please click the link below and submit a new repair request. Click Here
  • How do I resolve a "Lens Err" error message?
    There appears to be something wrong with the internal components of the unit. Try resetting the camcorder. To reset the camcorder, go to the Menu screen and select "Setup". Next select "Initial Set". If the issue persists, the camcorder needs to be serviced. Click the link below and submit a new repair request:

  • How do I fix my LCD screen when it is freely swinging in and out while in use?
    You will be required to send it to our Service Center to have the camcorder repaired. Click the below link and submit a new repair request. Click Here
  • How do I convert the AVCHD to MOV format to playback on TV using USB drive?
    The Panasonic software doesn't convert videos to MOV format.
  • How do I combine two scenes, because when I pause the video when recording it creates a different scene?
    You are able to combine both of the scenes into one by using the HD Writer software that is provided with the camcorder. To use the software however, you will require an Operating System no earlier than Windows XP
  • How do I clean my camcorder?
    Before cleaning, detach the battery or pull out the AC adaptor from the AC outlet, and then wipe the product with a dry soft cloth.
  • How do I adjust the volume during playback?
    To adjust the volume during playback, you would be required to use the zoom lever. Turn the zoom lever to the right to increase the volume or to the left to decrease the volume
  • How can videos and pictures be transferred to my PC without using the supplied software?
    Connect the camcorder to the PC via USB cable. After camcorder and PC are connected, drag and drop the files to the specified folder.
    Note: The files that are drag and drop cannot be edited, burn or playback using the supplied software.
    It is recommended to use the supplied software to transfer the pictures and videos to the PC.
  • How can the error message "Check card" be resolved when inserting SD card.
    Confirm the SD card is not in "LOCK" position.
    Check if the SD works in the PC. If yes, format the SD card using the PC and reinsert the SD card.
    If the issue persists try to use a different SD card. If the issue remains on all of the SD cards the camcorder needs servicing. Click the link below and submit a new repair request:
  • How can I playback my original videos recorded in 1080/60p on TV and/or Blu-ray Player?
    1080/60P videos recorded on SD card can be played back on your TV and/or Blu-ray Player by inserting the SD card in your TV and/or Blu-ray Player. You can also connect the camcorder via HDMI connection directly to your TV. Note: Please refer to your TV and/or Blu-ray Player Owner's manual to confirm that your TV and/or Blu-ray player has SD card slot and it is capable of playing 1080/60p video.
  • How can I maximize my SD Card?
    The maximum amount of space will be achieved when all previous photos have been deleted. The actual number of photos your card can hold will vary depending on the size, resolution and content of the photos.
  • How can I fix the camcorder when it beeps twice and powers off even when fully charged?
    There appears to be a problem with the internal components of the unit. The camcorder needs to be serviced. Click the link below and submit a new repair request.

  • How can I fix LCD screen picture loss and vertical lines?
    There appears to be a problem with the internal components of the unit. The camcorder needs to be serviced. Click the link below and submit a new repair request.

  • How can I fix a loose LCD screen?
    The LCD screen is required to be serviced. The service center is where the camcorder needs to be sent. Click the link below and submit a new repair request.

  • Why is the playback on my video's laptop not smooth?
    To play back video in HD/1080p smoothly on your laptop, your laptop should meet the following requirements:

    • Intel Pentium 4 2.8 GHz or higher (including compatible CPU)
    • Intel Core 2 Duo 2.16 GHz or higher or AMD Athlon 64 X2 Dual-Core 5200+ or higher is recommended when using playback function or MPEG2 output function.
    • Intel Core 2 Quad 2.6 GHz or higher is recommended when using the editing function.
    • Intel Core i7 2.8 GHz or higher is recommended when playing back or using the editing function for 1080/60p
    • 1GB or more
    • High color (16 bit) or more (32 bit or more recommended) Desktop resolution of 1024x768 pixels or more (1920 X 1080 pixels or more recommended)
    • DirectX 9.0c compatible video card (DirectX 10 recommended)
    • Video memory of 256 MB or more recommended.
  • Why is my computer unable to detect the camcorder?
    Follow the steps below to correct the problem 1. After re-inserting the SD card into this unit, reconnect the supplied USB cable. 2. Select another USB terminal on the PC. 3. Connect the supplied USB cable again after restarting the PC and turning the unit on.
  • Why does the video divide after continuous recording for a long time?
    Video files greater than 4GB are automatically divided.
  • Why does the product not turn on after using the wrong charger?
    The Camcorder needs to be sent to the Service Center to be repaired. Click the link below and submit a new repair request:

    Note: Panasonic is not responsible for 3rd party failure

  • Why does the color or brightness of the image change?
    The color or brightness of the unit can change if the scene lighting changes, when the camera is in the Intelligent Auto Mode.
  • Why does the battery life run out so quickly?
    Over time and with usage, it is normal for the battery capacity to decrease. If this condition occurs the battery must be replaced.
  • Why does a long recording split the video into 2 different folders?
    Video files that are higher than 4GB are automatically divided.
  • What type of lenses do Panasonic camcorders use?
    Panasonic camcorders use Leica lenses which are made out of high quality glass.
  • What size SD Card can I use in my Camera?
    Cameras with a manufacturing date of 2006 or before can use Standard Sd Cards ( 2GB Max ) only. Models manufactured from 2007 thru 2009 can use Standard SD Cards and SDHC Cards ( Max 32GB ) Cameras Manufactured 2010 and later can use all SD Cards up to and including SDXC cards (64GBMax ).There is no firmware update that willincrease the maximum size of the SD Card for allowable usage.
  • What size and type memory card can I use in my camcorder?
    Panasonic camcorders use a SD (Secure Digital) card. There is the Standard SD, and also the SDHC (Secure Digital High Capacity), and SDXC (Secure Digital eXtended Capacity) Card Formats that can be used.
    • In 2007, camcorders can use up to a maximum of 4GB SDHC Card.
    • In 2008, camcorders can use up to a maximum of 8GB SDHC Card.
    • In 2009, camcorders can use up to a maximum of 32GB SDHC Card.
    • In 2010 to current, camcorders use up to a maximum of 64GB SDXC Card.

    Depending on the specific model of your camcorder. Refer to the owner's manual for the type of card to be used. Recording video also requires a fast memory card and so Class 6 cards up to the newer Class 10 cards are recomended.

  • What should I do when I am trying to install the HD Writer software and am getting the message "This operating system does not support this software"?
    You will get a prompt asking if you would like to continue, select yes to continue.
  • What should I do if my camera won't turn on?
    First, ensure that the batter is fully charged, keeping in mind that the charge indicator light turns off after charging is complete (approximately 90 minutes). A depleted battery will usually cause the camera to power on, and then quickly off. If your battery is more than a year old, it may need to be replaced.
  • What is the the difference between "Maximum continuously recordable time" and "Actual recordable time"?
    The actual recordable time refers to the time that is recorded when repeatedly starting/stopping recording, turning the unit on/off, moving the zoom lever etc. The maximum continiously recordable time refers to the recordable time when recording without pause, powering on/off etc.
  • What is the iA mode?
    iA (Intelligent Auto) mode automatically adjusts the color balance and focusing. Depending on the brightness of the subject etc, the aperture and shutter speed are automatically adjusted for an optimum brightness.
Consumer Product Support and Technical Assistance
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Panasonic USA