Variations
overview

LUMIX ZS25: Compact Long Zoom Camera

Details
DMC-ZS25
Features
  • Capture 16MP pictures and Full HD video from an optical stabilized 20X Zoom
  • Create your memories with built-in creative effects
  • Recharges easily from USB when you travel
Variations

Features

The LUMIX ZS25 long zoom compact travel camera offers the utmost in shooting flexibility. Discover the uncompromising quality of the incredible 20x Optical Zoom getting you up close and personal every time. The 24mm Ultra Wide-Angle LEICA DC lens delivers superior detail when you are capturing those special moments. The LUMIX ZS25 will inspire and support your creativity on all of your photographic journeys delivering stunning results in every environment. If you find yourself in low light conditions, the 16.1-megapixel high sensitivity MOS Sensor will capture clear, sharp images. Get as creative as you want with the high-powered zoom. The improved POWER O.I.S and 5 Axis correction capabilities help prevent tilt and movement from handshake even at the highest-powered zoom without a tripod. Let high quality movies tell the story of your life. The ZS30 performs beautifully with 1920x1080 50p Full HD AVCHD video recording and a stereo microphone allowing you to shoot the highest quality movies with ease.

Razor Sharp Pictures and Full HD Video From an Optical Stabilized 20X Zoom


Powerful 20x Optical Zoom in a Slim Body


The ultimate travel camera has to be small, but powerful, and that is what the DMC-ZS25 delivers. The powerful 20x optical zoom lens*brings your subjects up close capturing natural expressions of people and animals along with amazing sports photos.

*35mm camera equivalent: 24-480mm.


 
  24mm Ultra Wide-Angle Lens


If you want to make breathtaking landscapes, environmental portraits, cityscapes, or shoot in a tight space, the 24mm ultra wide-angle lens*on the ZS25 is what you’ve been looking for. It’s rare to find a compact camera with such a wide-angle, making this camera stand out among the rest. The lens delivers incredible image quality while giving you a wider range of composition possibilities with approximately 213% larger viewing space compared to that of a 35mm camera. The high-quality LEICA DC lens minimizes distortion at the wide end and delivers spectacular depth and detail.

*Converted to standard 35mm camera equivalent, at the wide-end.


 
  40x Intelligent Zoom


If the 20x optical zoom is not long enough for your photographic journey, the Intelligent Zoom uses digital zoom technology with minimum deterioration of image quality thanks to the Intelligent Resolution technology. The 20x optical zoom virtually extends to a 40x zoom equivalent.


Power O.I.S.


The POWER O.I.S. (Optical Image Stabilizer) suppresses vibration and hand-shake that happens when you press the shutter button or when shooting at night with a slow shutter speed. The Active Mode is effective for video recording.

In Dimly Lit Rooms


Zoom Shots / Macro shots


Night Portraits


Night Scenes


Create Your Memories With Built-In Creative Control Effects


Creative Control/Creative Retouch


Panasonic is ready to take the ordinary and make it extraordinary by fueling your creativity with the Creative Control feature (in the recording mode) and the Creative Retouch feature (in the playback mode). These features take simple or complicated scenes and make them easy to capture in a great photo. Simply set the camera to match your scene and it uses sophisticated presets to optimize the camera settings resulting in photos you’ll be proud of.


Creative Panorama


Panasonic has developed the industry’s first Creative Panorama functions. Discover 12 filter effects that will take your panorama images to the next level with creative and dramatic results.


Creative Control for Video


The Creative Control feature for video matches the colors to your subject and surroundings. In Miniature Effect Mode, the video you record is played back 10x faster making it more comical and fun to watch*.

*Sound will not be recorded with Miniature Effect in Creative Control Mode and approximately 1/10 of the time period is recorded. (If you record for 10 minutes, the resulting motion picture recording will be approximately 1 minute long.)

 
  iA (Intelligent Auto) Mode


In the iA (Intelligent Auto) Mode, the camera does all the work, leaving you free to compose your shot and capture the moment. Simply aim, press, and shoot. The detection and correction functions go to work to give you beautiful photos and videos*.

*The applicable iA Mode functions vary with photos and videos.


Intelligent HDR Mode


You will be delighted by the creative possibilities that Intelligent HDR (High Dynamic Range) delivers. Shoot several still pictures consecutively at different exposure levels that are then overlaid to produce a single composite picture without whiteout (over-exposure) or blackout (under-exposure). The results are stunning.


Intelligent Night Shot


Bright, glamorous night scenery can be recorded without using a tripod when you use the Intelligent Handheld Night Shot. It generates a beautiful night scene with illumination by layering multiple pictures shot consecutively for one outstanding night photo.


Easy Manual Control / Custom Mode


For those looking to take on more creative control, the DMC-ZS30 has easy-to-use manual controls. You can set the aperture to control the depth of field, and adjust the shutter speed to freeze moving subjects or create a motion blur that exaggerates the feeling of movement. There are also 4 custom setting patterns you can program into the camera (1 on C1 and 3 on C2).

Aperture-priority Mode


F3.3


F8


Shutter-priority Mode


1/160 sec


1/8 sec


Recharges Easily From USB When You Travel


USB battery Charging


The DMC-ZS25 complies with USB power charging as well as conventional AC power. The energy-saving Venus Engine and the efficient, rechargeable lithium-ion battery delivers extended battery life of approximately 260 shots on a single battery charge.


Never Miss the Action


5 fps / 2 fps with AF Tracking


You can snap off consecutive shots at approximately 5 fps or 2 fps with AF Tracking.


10 fps in High-Speed Burst Mode


10 fps burst shooting is possible in High-Speed Burst Mode*. You can take a series of shots, then choose the ones you like the best and delete the rest.


*Recorded in 3M (4:3), 2.5M (3:2), 2M (16:9) or 2.5M (1:1). The number of burst recording pictures may increase when you use a card with fast writing speed or the card is formatted. The focus, zoom, exposure, white balance, shutter speed, and ISO sensitivity are all fixed to the settings for the first picture.

Quick Start-Up Time


The DMC-ZS25 is ready to shoot when you are. With its quick start-up time and Light Speed AF the DMC-ZS25 helps you to never miss a moment.

Light Speed AF


Light Speed AF helps catch even the most fleeting photo opportunities. You can quickly focus on moving subjects such as sports, animals or kids.

 
  Full HD Video in AVCHD Format / MP4 Format


The DMC-ZS25 is an advanced photographic tool for recording not only great photos but also beautiful full HD 1,920 x 1,080 videos in AVCHD (MPEG-4 / H.264) format*1 / MP4 format.


Motion Picture Button


Video recording can be easily started with the press of the Motion Picture Button making it convenient for switching between photo and video shooting instantly.


20x Optical Zoom During Video Recording


The powerful 20x optical zoom is available in video recording to capture subjects in the distance and bring you closer to the action.

High-quality Sound


 
  Stereo Microphone


Panasonic has incorporated a stereo zoom microphone resulting in videos with the high-quality stereo sound of Dolby® Digital. This delivers realistic sound to your videos. Mechanical noise caused by the camera’s zooming operation is suppressed to improve the clearness, and the Auto Wind Cut function blocks out most noise from background wind making the voices you are recording stand out.

• Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.

 
  Power O.I.S. with Active Mode


The Active Mode effectively suppresses blur in video recordings especially at wide-angle settings while walking or playing with children or moving subjects.


Formats to Match Your Needs


AVCHD: Optimal for viewing on a VIERA TV or with Blu-ray Disc™ players.

MP4: Optimal for viewing or editing on a computer.

*1 Full HD (1,920 × 1,080) videos in AVCHD format are output by the image sensor at 30p (NTSC), and recorded at 60i (NTSC). *2 These are standard times taken at a temperature of 23°C (73.4°F) and a humidity of 50%RH. The time available for recording varies depending on the environment, the interval between recordings, and the manner of use. Actual recordable time is the time available for recording when repeating actions such as switching the power supply [ON]/[OFF], starting/stopping recording, zoom operation, etc.
• Maximum time to record motion pictures continuously with [AVCHD] is 29 minutes 59 seconds. Maximum time to record motion pictures continuously with [MP4] is 29 minutes 59 seconds or up to 4 GB. • [For other areas] Maximum time to record motion pictures continuously with [AVCHD] in [FHD / 60i] is 29 minutes 59 seconds. Maximum time to record motion pictures continuously with [MP4] in [FHD] [HD] [VGA] is 29 minutes 59 seconds or up to 4 GB. • The length of recording time depends on the capacity of the SD/SDHC/SDXC Memory Card. •Use a card with SD Speed Class*with "Class 4" or higher when recording videos. *SD Speed Class is the speed standard regarding continuous writing.

Large 3.0-inch LCD


The DMC-ZS25 has a 3.0-inch 460K-dot LCD with a 100% field of view. LUMIX's acclaimed Intelligent LCD technology automatically adjusts the brightness in 11 step increments according to your shooting conditions, letting you share the fun of viewing images with family and friends too.

 
  LEICA DC lens


The 24mm ultra wide-angle 20x optical zoom LEICA DC lens is outstanding for its exceptional performance, image quality and versatility. This ultra-thin lens works in concert with the camera’s slim body. Passing Leica's renowned stringent standards, this lens delivers stunning clarity with minimum distortion and flare.

 
  Nano Surface Coating


Panasonic's black box technology Nano Surface Coating boasts an extremely low reflectance ratio and allows the DMC-ZS30 to deliver exceptional optical performance with stunning clarity by minimizing flaring and ghosts.


16.1 Megapixel MOS Sensor


The DMC-ZS25 features a 16.1-megapixel High Sensitivity MOS sensor that boasts high-speed signal output and high-sensitivity image recording for making advanced features possible. It allows shooting images up to ISO 3200 in full resolution.

Intelligent NR System


The excellent S/N (Signal to Noise) ratio of the MOS sensor combined with the Intelligent Noise Reduction system in the Venus Engine delivers photos and videos from low to high sensitivity with outstanding clearness.

Multi-Process NR System


Images shot in low-lit situations are now dramatically clear with the Multi-Process Noise Reduction system. Noise reduction based on the brightest part of the image delivers stunning results.

3D Shooting Capability


Photos or videos recorded in AVCHD on the SD/SDHC/SDXC Memory Cards are easy to view on a Panasonic VIERA TV. Simply insert the card into the SD/SDHC/SDXC Memory Card slot on a VIERA TV or DIGA Blu-ray Disc™ player to playback your photos and videos. You can also use an optional HDMI micro cable to output the photos and videos you took from the camera directly to the TV for VIERA Link. Control many of these features using the TV's remote control.

Combine your pictures taken with the 3D Photo Mode and the 3D VIERA TV and your photos come to life in a way you never thought imaginable.


• The HDMI output function requires the optional RP-CHEU15-K HDMI micro cable. Please confirm that the TV you are connecting to has an HDMI input terminal compatible with the selected signal. Depending on the cable used, some functions may not be possible. Panasonic HDMI cables are highly recommended.
• Videos and images with audio taken with the DMC-ZS30may not always be able to be played back with cameras by other manufacturers. • AVCHD videos recorded with the image quality set to HD mode (1,280 × 720) cannot be played on AVCHD-compatible digital video cameras. • AVCHD videos recorded with AVCHD-compatible digital video cameras cannot be played on the DMC-ZS30. • AVCHD videos recorded onto an SD/SDHC/SDXC Memory Card or a DVD disc cannot be played on a device that does not support the AVCHD standard. • SDHC Memory Cards and SDXC Memory Cards can be used only in equipment that is compatible with their respective formats. • If the computer being used does not support SDXC Memory Cards, a message prompting you to format may appear. (Doing so will cause recorded images to be erased so do not choose to format)

SpecificationsExpand All

  • Metrics
    • Dimensions (W x H x D)
    • Weight
  • Optics
    • Pixels
    • Camera Effective Pixels
    • Sensor
    • Sensor Size / Total Pixels / Filter
    • Lens
    • Aperture
    • Optical Zoom
    • Focal Length
    • Extra Optical Zoom (EZ)
    • Intelligent Zoom
    • 2- Speed Zoom
    • Optical Image Stabilizer/Five Axis Correction
    • Digital Zoom
    • Focus
    • Focusing Area
    • AF Assist Lamp
    • AF Metering
    • Shutter
    • Shutter Speed
    • Finder
    • Viewfinder
  • Recording
    • File
    • File Format
    • Recording Modes
    • Mode Dial / Mode Button
    • Creative Control mode
    • Still Image Scene Mode
    • Continuous Shooting Mode
    • Motion Picture Recording (*2)
    • HD Video
    • STD Video
    • High Speed Video
    • Continuous recordable time (motion pictures)
    • AVCHD
    • MP4
    • Actual recordable time (motion pictures)
    • AVCHD
    • MP4
    • Exposure Parameters
    • Exposure
    • Exposure Compensation
    • Auto (AE) Bracketing
    • Light Metering
    • ISO Sensitivity
    • Picture Quality
    • Still Picture Recording
    • Image Quality
    • White Balance
    • Photo Style / Film Mode
    • Color Mode / Color Effect / My color
    • Aspect Bracketing
    • Other
    • Digital Red Eye Correction (Red-Eye Removal)
    • GPS
    • Wi-FI
    • NFC
    • Zoom in Motion Picture
    • Self Timer
  • Playback
    • Display
    • Playback Mode
    • Thumbnails / Zoomed Playback
    • Calendar Display / Dual- Image Playback
    • Set Favorites / Rotate Image
    • Show Histogram
    • Show Highlights
    • DPOF Print Setting / Set Protection
    • Edit
    • Retouch
    • Resize / Cropping / Aspect Conv. / Leveling
    • Copy / Title Edit / Text Stamp
    • Cut Animation
    • Video Divide
    • PictBridge Support
  • Setup
    • OSD language
  • Others
    • Monitor
    • LCD Monitor
    • Flash
    • Built- in- Flash
    • Media
    • Recording Media
    • Built- in- Memory
    • Audio
    • Microphone / Speaker
    • Power
    • Battery life (approx.)
    • Standard Package
    • Included Software
    • Standard Accessories
  • Further Specifications
    • NOTE
    • UPC
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Reviews

DMC-ZS25 is rated 4.5 out of 5 by 4.
Rated 5 out of 5 by from Many new Features I have owned the ZS9 for some time. Now finding the ne purchase ZS25 has many improvements and Many new Features. I love it. The only suggestion is that the camera should be supplied with an external battery charger.. The built in charger is OK, extra batteries is always a good idea.
Date published: 2014-03-24
Rated 4 out of 5 by from Badly designed case The camera's fine I'm sure; haven't had it long, but the FIRST thing we noticed as we took it out of the box was that the case had no belt strap. Good way to lose your camera sooner or later, nevermind the inconvenience of having to hold something all the time. There's also no side opening to allow charging while the camera's in the case. Unacceptable. We'll need to find a replacement or have a shoe repair guy modify this one.
Date published: 2013-11-03
Rated 5 out of 5 by from Very versatile to the point of being confusing This camera does everything! I especially like the ease of switching from stills to video - just push the red button! You can even take stills in the middle of a video! The only problem I had was focus in dim light which was solved by using the ISO setting in the SCENE mode. This should have happened automatically in the easy mode.
Date published: 2013-07-11
Rated 4 out of 5 by from similar to previous camera my previous camera got its face washed in a salt water pool in trying to catch a sea worm closeup. the plastic doors froze up, there was no way to repir,cheaply. it was a ZS5. basically same camera that had more accessories than ZS25.
Date published: 2013-06-07
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Support

FAQs
  • What support content is available for my product?

    Click on a link below that interests you the most:

    • Panasonic Community - Join our Community and participate in Discussions where you can learn more about our Products. You will also be able to get advice from other members and Product Experts, as well as documents, FAQ’s, tutorials, and updates.

    • Live Chat - Chat with a representative from 9am-9pm Monday-Friday and 10am-7pm Saturday/Sunday EST.

    • Email Contact - For email inquiries, send them to panasonicwebcasesf@us.panasonic.com, you will receive a response within 24-48 hours.

    • Parts/Accessories - Order parts and/or accessories from our supply chain, Encompass.

    • Service Locator - Locate the closest Authorized repair center to you for TVs, Microwaves, Vacuums, or Massage Chairs.

    • Service Request - If you need a product repaired and is NOT a TV, Microwave, Vacuum, or Massage Chair, you can use our Online Repair Request. There, you will be able to get a repair estimate, pay online, and track the repair status.
  • I am a professional photographer who is seriously considering switching to the Lumix mirrorless cameras. Does Panasonic have, or can you suggest, a web site that demonstrates how professional photographers are successfully using the Lumix professional cameras?
    In conjunction with our Panasonic.com web site, our Sales and Marketing team also runs LUMIXLOUNGE.COM This site features work from Panasonic’s Luminary team of professional photographers who have migrated to the Lumx mirrorless cameras. The site also features schedules to live on-line and dealer events as well as convenient links to our latest firmware updates. Additional features to expand the site are already in progress.

    Have more questions concerning your Panasonic camera?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How do I install firmware in my camera using an SD card?
    Digital Still Camera Firmware Update Guide.

    1) Preparation before attempting the update.

    A. Make sure the camera's battery is completely charged. If the battery is not completely charged the firmware update will not begin. Format the SD memory card in the camera, then take a couple of pictures.
    B. Turn off the camera.

    2) Copying the Firmware to your memory card.
    A. Download the latest firmware update for your model by clicking on the "Download Ver. X.X " link to a location on your computer (we recommend the "Desktop").
    B. If your computer has a media reader, please insert your formatted SD Card from your camera.
    C. Open the zipped firmware file that you downloaded to the desktop.

    D. For"PC" users, locate your SD Card by clicking on, or opening the"My Computer" or"Computer" on your desktop or your"Start" menu. For"Mac" users, can use"Finder" if the drive does not mount to your desktop.

    E."Drag" to Copy and Paste" the .bin file from the opened folder to the drive with the SD Card showing in your"My Computer" window for"PC" users and"Finder" or"Drive" in Macs. This will copy the file to the card.

    F. If you choose to leave the SD Card in your camera, connect the camera to the PC with the USB cable. Turn the camera on and set it to"Playback" mode. Then select"PC" on the LCD screen. Drag the .bin file from the opened folder to the device that either says Panasonic or mass storage to complete the transfer.

    G."SDXC cards, 32GB or larger, require special card readers. Depending on your PC, and the age of its operating system, you may not be able to directly write to such large cards. If your PC asks you to format the card, DO NOT, this is one indication that your system is not compatible with the newer larger memory cards. In this case a smaller card, 16GB or smaller should be used.

    3) Updating the camera's firmware.

    A. Turn the Camera off, insert the SD Card if you copied the firmware to the card while inserted into the computer.

    B. Turn the Camera power on and press the"Playback" button. The camera's LCD screen should now be showing a screen asking if you desire to"Update" the firmware. Highlight"Yes" and press the"Menu/Set" button.

    C. When the Camera has completed the firmware update it will turn itself off and then back on.

    D. This completes the update process.

    4) Confirming the update.

    A. Turn the camera's power back on.

    B. Set to"Playback" Mode.

    C. Choose the"Setup" menu.

    D. Select Version Disp.
    Digital Still Camera Firmware Update Guide.

    1) Preparation before attempting the update.

    A. Make sure the camera's battery is completely charged. If the battery is not completely charged the firmware update will not begin. Format the SD memory card in the camera, then take a couple of pictures.
    B. Turn off the camera.

    2) Copying the Firmware to your memory card.
    A. Download the latest firmware update for your model by clicking on the "Download Ver. X.X " link to a location on your computer (we recommend the "Desktop").
    B. If your computer has a media reader, please insert your formatted SD Card from your camera.
    C. Open the zipped firmware file that you downloaded to the desktop.

    D. For"PC" users, locate your SD Card by clicking on, or opening the"My Computer" or"Computer" on your desktop or your"Start" menu. For"Mac" users, can use"Finder" if the drive does not mount to your desktop.

    E."Drag" to Copy and Paste" the .bin file from the opened folder to the drive with the SD Card showing in your"My Computer" window for"PC" users and"Finder" or"Drive" in Macs. This will copy the file to the card.

    F. If you choose to leave the SD Card in your camera, connect the camera to the PC with the USB cable. Turn the camera on and set it to"Playback" mode. Then select"PC" on the LCD screen. Drag the .bin file from the opened folder to the device that either says Panasonic or mass storage to complete the transfer.

    G."SDXC cards, 32GB or larger, require special card readers. Depending on your PC, and the age of its operating system, you may not be able to directly write to such large cards. If your PC asks you to format the card, DO NOT, this is one indication that your system is not compatible with the newer larger memory cards. In this case a smaller card, 16GB or smaller should be used.

    3) Updating the camera's firmware.

    A. Turn the Camera off, insert the SD Card if you copied the firmware to the card while inserted into the computer.

    B. Turn the Camera power on and press the"Playback" button. The camera's LCD screen should now be showing a screen asking if you desire to"Update" the firmware. Highlight"Yes" and press the"Menu/Set" button.

    C. When the Camera has completed the firmware update it will turn itself off and then back on.

    D. This completes the update process.

    4) Confirming the update.

    A. Turn the camera's power back on.

    B. Set to"Playback" Mode.

    C. Choose the"Setup" menu.

    D. Select Version Disp.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • For some reason I am not able to transfer the MPO files (3D format) from my camera to my pc using the supplied PhotofunStudio software. My JPEG and RAW images transfer without issue.
    To resize your photos, perform the following steps.
    1. Open "PHOTOfunSTUDIO" program.
    2. After program opens click on the "Edit" icon at the top.
    3. Select "Resize" in the drop down menu.
    4. Click on select all. That will place a check mark in all boxes.
    5. Click on the "Next" button.
    6. Use the "Up/Down" arrows to the left in the to "Expansion/Reduction ratio" section to adjust how much you want to enlarge or reduce the picture(s).
    7. Click on the "Execute" button to continue.
    8. Click on the "Yes" button to begin the resize.
    9. Please wait for the process to complete.
    10. Click the "OK" button to continue.

    Click here for Help & Tutorials



    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why am I unable to view the photos on my camera after I have deleted some files from the SD card using the computer?
    It is not recommended that you delete or modify any photos on your SD memory card using your PC if you plan to move them back to the camera. Doing so can damage the file allocation table and your camera will not be able to read the files. You should immediately copy the remaining photos from your SD card to your PC. After doing so, using your camera, reformat the SD card.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • My camera's lens won't extend or retract. What do I do?
    We recommend you try removing the battery from the unit for approximately 60 seconds and reinstall the battery. If your lens still will not open or close, we suggest you consider having your camera serviced.

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Email: panacare@us.panasonic.com

    Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • My lens cover won't open or close. What do I do?
    We recommend you try removing the battery from the unit for approximately 60 seconds and reinstall the battery. If you still find the lens cover will not open or close, you will want to consider having the camera serviced.

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Email: panacare@us.panasonic.com

    Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What should I do to correct a "System Error Zoom", "System Error Lens", or "System Error Focus" message on my camera?
    We recommend you try removing the battery from the unit for approximately 60 seconds and reinstall the battery. If you still receive the "System Error *****" message you will want to consider having the camera serviced.

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Email: panacare@us.panasonic.com

    Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • My camera won't power on. What can I do?
    If you have a second battery, try it to see if you can power on the camera. If you dont have an extra battery and you're sure the battery you have is fully charged then the camera may need to be serviced.

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Email: panacare@us.panasonic.com

    Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • The LCD screen on my camera is blank. What do I do?
    We recommend you try removing the battery from the unit for approximately 60 seconds and reinstall the battery. If your LCD screen is still blank, we suggest you consider having your camera serviced.

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Email: panacare@us.panasonic.com

    Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
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