Images http://i1.adis.ws/i/pcec/DMC-TS3R_ALT01?$PDP-Hero-Image-Desktop$
Variations
overview

LUMIX® TS3 12.1 Megapixel Digital Camera

Details
DMC-TS3
Features
  • Advanced Tough Design (40ft Waterproof, 6.6ft Shockproof, 14F Freeze-proof, Dustproof)
  • Quad Protection--waterproof, dustproof, freezeproof and shockproof
  • Full HD Movie Recording
  • GPS Function + Compass + Altimeter + Depth Indicator + Barometric Sensor for Outdoor Use
Variations

Features

Introduction

Do you have an activity packed lifestyle? If you do, the Panasonic LUMIX DMC-TS3 is the perfect camera for you. The DMC-TS3 has been designed specifically to cope with demanding locations and difficult shooting situations.

The Panasonic LUMIX DMC-TS3 will enable you to capture all of your greatest outdoor adventures in stunning detail, thanks to the range of advanced features that it has to offer.  This versatile camera is not only waterproof, it is also freeze proof, dustproof and shockproof.  Whether you find yourself swimming in a tropical ocean, hiking a trail in the deep woods or hitting the slopes of a snow-covered mountain peak, the DMC-TS3 can go where you go and will perform brilliantly in all conditions.

The durability of the TS3 is outstanding; there is no condition that the camera cannot handle. It will deliver to its full potential no matter what extreme you take it to; it’s your perfect activity partner.

Technology

Leica DC Lens: 
The DMC-TS3 features a powerful Leica DC Vario-Elmar lens with a 4.6x optical zoom.  Folded optics technology helps secure the lens unit for increased durability in rugged conditions.  The camera is drop proof from up to 6.6 feet, and the lens is reinforced with a supplementary damper that helps absorb force from an impact.  The lens unit itself is comprised of 10 separate elements and an 8-group prism unit, including an ED lens and multiple aspherical lenses and surfaces.  Each of these elements has passed Leica’s rigorous standards to ensure superior optical performance to the edges.

   

28mm Wide-Angle Lens: 
With the DMC-TS3’s 28mm wide-angle lens it is possible to capture images of large groups of people, panoramic landscapes or sprawling architectural structures with ease, in dynamic width and gorgeous perspective, even at very short distances.

Optical Zoom, Intelligent Zoom, Extra Optical Zoom:
Offering a host of powerful zoom functions, the LUMIX DMC-TS3 delivers impressively far away from a main subject.  The full resolution 4.6x optical zoom lens captures natural expressions from subjects at a distance and can be increased to 6x equivalent using the Intelligent Zoom function.  By extending the zoom power to 9.1x at 3-megapixel resolution or less, the Extra Optical Zoom brings subjects even closer with stunning image clarity.

Venus Engine FHD:
The Venus Engine FHD gives the DMC-TS3 especially advanced signal processing capabilities.  Capture clear, vibrant images even when shooting at a high ISO, thanks to the Venus Engine’s ability to separate chromatic noise from luminance noise and to then apply optimal noise reduction to each.  The Venus Engine also provides selective chromatic noise reduction without impacting the border of colors.  A smooth link to the new Hi-Speed CCD sensor allows the Venus Engine FHD to process a large number of signals at very high speed.  Record 1920x1080 HD video or consecutive shots at 3.7 fps in full 12.1-megapixel resolution or push the limit with 10 fps at 3-megapixel resolution.

Full HD Video:
The DMC-TS3 has full 1920x1080 HD recording capability in AVCHD format.  This format features nearly twice the HD recording time when compared to conventional Motion and offers a host of options that enhance the enjoyment and usability of capturing movies in high definition.  The TS3 can record between 50 and 110 minutes in AVCHD mode and approximately 55 to 110 minutes in Motion.  Choose from several different motion picture recording modes including; Portrait, Soft Skin, Transform, Self-Portrait, Scenery, Food, Party, Candle Light, Low Light, Sunset, Aerial, Film Grain, Pinhole, High Sensitivity or High Dynamic (Art, Black and White, Standard).

3D Photo Mode: 
The newly added 3D Photo Mode, fixed to 2-megapixel 16:9, captures amazing 3D images with less distortion and fewer visible image links.  3D images are pieced together using 20 panning shots. The camera then selects the best two images, one for the viewer’s right eye and one for the left.  The dual image is synthesized to create a 3D composite that can be printed, or viewed on a Panasonic VIERA 3D HDTV or any MPO-compatible device, including televisions and digital photo frames.
 

Location Information Indicator:
Because the LUMIX TS series is designed for active outdoor use, the TS3 includes a compass, depth indicator, barometric sensor, altimeter, GPS and advanced measuring equipment, all packed into a sturdy, durable frame.  From fishing and camping to surfing and snorkeling to skiing and mountain climbing, the DMC-TS3 is always ready to record impressive still and video images in the field.  The GPS function provides real-time location information for each photo, and they can be tagged with place names and coordinate details.  Images and location names are automatically stored alphabetically on the camera’s internal drive, helping to organize photos and making specific image recall quick and easy.

Functionality

Waterproof: 
The DMC-TS3 offers completely waterproof performance up to a depth of 40-feet, and supports active shooting underwater when you are at the beach or in a pool.  Dirt, soil and dust are easily washed away with a quick rinse of water.  No more worries about camera damage when in tropical environments with high humidity. If you decide to visit the beach you don’t have to worry about the sand and seawater causing damage to the camera. The sand is easily washed off, the waterproof functionality making this possible.

Shockproof: 
In accordance with the MIL-STD 810F Method 516.5 shock test standard, the TS3 is damage protected if dropped from a height of up to 6.6-feet.  You can capture active shots on the move, from difficult angles or with just one hand - all without the worry of harming the camera if it’s accidentally dropped, jostled or bumped. Anyone can have a clumsy moment; fortunately the TS3 has been designed with this in mind. If you drop the camera you don’t need to worry, as the TS3 is completely shockproof.

Dust proof: 
Dust proofed to the IP6X standard, the DMC-TS3 features a unique body construction that prevents fine dust particles and debris from entering the camera body, even while you’re hiking, lounging on the beach or playing sports.  And remember, if the TS3 does get a little dirty, the waterproof body makes clean up a breeze - just rinse it off and keep going.

Freeze proof: 
The TS3 is freeze proof to 14º Fahrenheit (-10 Celsius), which means you can use it in even the harshest of winter conditions, all season long.  Whether you are skiing, snowboarding, ice skating, sledding, snowshoeing or climbing in high altitudes, your camera will always be ready to capture those great cold weather memories.

 

Active Outdoor Scene Modes: 
We know you love the outdoors, which is why the DMC-TS3 is equipped with four different active outdoor scene modes - Snow, Beach and Snorkeling, Sports and Underwater. These modes are accessed quickly and easily via the camera’s menu.  There is also an Intelligent AUTO mode and a Normal Picture mode.  Each scene mode is optimized for each shooting situation so you always get superior images in any conditions, even underwater.  Switching from still shooting to motion recording in any scene mode is as easy as pressing the Motion Picture button.  If you travel between diverse areas, from the beach to snowy hilltops, the option to change between outdoor scene modes is a fantastic function.

Intelligent Scene Selector: 
This feature makes it even easier to take great pictures no matter where you are or what you are doing.  Choose from six different photo scenes; Portrait, Scenery, Sunset, Night Portrait, Night Scenery or Macro, and four different video scenes; Portrait, Scenery, Low Light and Macro.  With Face Recognition, Intelligent ISO Control, Digital Image Stabilizer, Power O.I.S. and Intelligent Exposure, you’re sure to get even more out of every still photograph or live action recording. This option to easily and quickly change between shooting scene options, ensures even the most travelled people are catered for with the TS3.

Large, High Resolution LCD Screen: 
Never miss a detail with the DMC-TS3’s large 2.7-inch high resolution LCD screen with wide viewing angle.  You can frame each shot in a variety of different ways for both image capture and post-shot viewing.  The Intelligent LCD function automatically adjusts screen brightness according to environmental conditions including daylight and nighttime (an invaluable feature), low-angle to high-angle, while the anti-reflective coating minimizes glare and makes images appear even sharper for excellent visibility even in bright sunlight. Regardless of the brightness of your surroundings, whether you are spending your day at the beach in conditions of bright sun and high contrast, or are attending an evening concert, you will always be able to shoot photos using the LCD screen as your viewfinder. You can also carefully review the pictures you have taken because the Intelligent LCD function will adjust the screen to suit the brightness of the surroundings.

Battery Life and Image Capacity: 
The TS3 ships with a 3.6V ID-Security Li-ion battery that can last through approximately 310 pictures.  The 19MB of built-in memory helps ensure you won’t run out of battery life or internal storage space in the middle of your trip. There is nothing worse than getting to the best part of your trip or day out and your camera battery dies. This is extremely unlikely to happen with the TS3.

LUMIX Image Uploader: 
Connect to your social network with the LUMIX Image Uploader.  Instantly share your photos and movies on YouTube and Facebook in just a few simple steps.  Select the photos and videos on your camera that you want to share, connect the TS3 directly to your computer’s USB port or use the camera’s SD/SDHC/SDXC memory card - the bundled PHOTOfunSTUDIO Ver. 6.0 software launches automatically on your computer.  Follow the on-screen instructions, and your favorite images will post to your YouTube or Facebook account in seconds.  After the upload is complete, you can even share your photos and videos with friends and family by sending the URL link in an email.  There is no special software required to join these social networking services if you don’t already have an account, and there’s no better way to share your adventures as they unfold. It’s always a good idea to share your experiences with friends; hence many regard this easy upload feature as an essential these days. You can record your pleasurable experiences and almost instantly make all of your friends and family wish they were there with you.

Dimensions: 
In order for a camera to be truly compatible with an on-the-go lifestyle, it’s got to be portable.  The TS3 is compact and lightweight so you can toss it in your daypack or suitcase without any hassle.  Weighing in at approximately 0.32 lb with the battery and memory card on-board and measuring just 4.07 x 2.52 x 1.04 inches, you’ll have no trouble making room for the DMC-TS3. With its durability and small size the TS3 is never too heavy or bulky, whether you fit it in your pocket or place it in your bag.

Summary

At last there is a high quality digital camera that can share your active lifestyle and survive.  Imagine the freedom of using a camera capable of capturing the highlights of every climb, every hike, every dive, every ride and every memory along the way in gorgeous detail, vibrant color and superior image quality.  The Panasonic LUMIX DMC-TS3 offers the advanced features and usability you should expect in a durable camera that is designed to go the distance.

 

Awards

  • TIPA-2011?$PDP-Awards-Desktop$
    TIPA-2011

SpecificationsExpand All

  • MORE DETAILS
    • Camera Effective Pixels
    • Sensor Size / Total Pixels / Filter
    • Aperture
    • Optical Zoom
    • Focal Length
    • Extra Optical Zoom (EZ)
    • Intelligent Zoom
    • Lens
    • Optical Image Stabilizer
    • Digital Zoom
    • Focusing Area
    • Focus Range Display
    • AF Metering
    • Shutter Speed
    • Focus
    • AF Assist Lamp
    • ISO Sensitivity
    • White Balance
    • Exposure
    • Exposure Compensation
    • Backlight Compensation
    • Auto Bracketing ( AE)
    • Light Metering
    • Face Detection
    • Movie Scene Mode
    • Shutter Interval
    • Self Timer
    • Auto Review
    • Image Quality
    • Motion Picture Recording 4:3
    • Motion Picture Recording HD Movie
    • Aspect Ratio
    • Intelligent Exposure
    • Real-time Histograms
    • LCD Monitor
    • Playback Mode
    • OSD Language
    • Recording Media
    • Interface
    • Viera Link
    • Power
    • Built-in-Flash
    • Included Software
    • Standard Accessories
    • Quick Menu
    • Continuous Shooting Mode
    • Focus Icon Select
    • Optical Zoom in Motion Picture
    • Macro Zoom
    • Orientation Detector
    • Slideshow Mode
    • Show Histogram
    • Delete Image
    • Cut Animation
    • PictBridge Support
    • AVCHD / AVCHD Lite REC
    • One-Touch Movie Button
    • Water Proof
    • Dust Proof
    • Freeze Proof
    • Shock Proof
    • Movie REC Guide
    • Wind-Cut in Motion Picture
    • Intelligent ISO Control
    • Face Recognition
    • Intelligent Scene Selector
    • File Format
    • Mode Dial / Mode Button
    • Still Picture Recording 4:3
    • Still Picture Recording 3:2
    • Still Picture Recording 16:9
    • Still Picture Recording 1:1
    • Color Mode / Color Effect
    • Copy / Title Edit / Text Stamp
    • Digital Red Eye Correction (Red-Eye Removal)
    • Mode Switch
    • Composition Guide line
    • Easy Zoom / Zoom Resume
    • Thumbnails / Zoomed Playback
    • Calendar Display / Dual-Image Playback
    • Set Favorites / Rotate Image
    • DPOF Print Setting / Set Protection
    • Travel Date / World Time
    • Built-in-Memory
    • Microphone / Speaker
    • Battery life (approx.)
    • Touch Panel
    • AF Tracking
    • Intelligent Resolution Technology
    • Video Divide
    • GPS
    • Compass / Barometer / Altimeter
    • Motion Deblur mode
    • HDMI output
    • Optical Image Stabilizer
    • Playback Motion Picture
    • LUMIX Image Uploader
    • Recommended Humidity
    • Resize / Cropping / Aspect Conv. / Leveling
    • Dimensions (W x H x D)
    • Weight
    • AVCHD with picture quality
    • MOTION JPEG with picture quality
    • UPC
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Reviews

DMC-TS3 is rated 4.7 out of 5 by 3.
Rated 4 out of 5 by from Not for wet conditions This camera is a small wonder of optics and electronics. Just one fault in design. When used in wet conditions a drop of water always get trapped between the bottom part of the lence and the inner rim of the lence's frame creating deflection that ruins the captured frame.The rim should be re designed.
Date published: 2012-02-14
Rated 5 out of 5 by from great cam this is the best camera in the world although it s pricy
Date published: 2012-01-08
Rated 5 out of 5 by from the best camera in the world i have had this product for a while , and my expedition ran over it and it only sustained minor damage!
Date published: 2011-12-19
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  • loc_en_US, sid_DMC-TS3, prod, sort_[SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=AGE, direction=DESCENDING)]
  • clientName_panasonic

Support

Firmware & Drivers FIRMWARE
FAQs
  • What support content is available for my product?

    Click on a link below that interests you the most:

    • Panasonic Community - Join our Community and participate in Discussions where you can learn more about our Products. You will also be able to get advice from other members and Product Experts, as well as documents, FAQ’s, tutorials, and updates.

    • Live Chat - Chat with a representative from 9am-9pm Monday-Friday and 10am-7pm Saturday/Sunday EST.

    • Email Contact - For email inquiries, send them to panasonicwebcasesf@us.panasonic.com, you will receive a response within 24-48 hours.

    • Parts/Accessories - Order parts and/or accessories from our supply chain, Encompass.

    • Service Locator - Locate the closest Authorized repair center to you for TVs, Microwaves, Vacuums, or Massage Chairs.

    • Service Request - If you need a product repaired and is NOT a TV, Microwave, Vacuum, or Massage Chair, you can use our Online Repair Request. There, you will be able to get a repair estimate, pay online, and track the repair status.
  • I am a professional photographer who is seriously considering switching to the Lumix mirrorless cameras. Does Panasonic have, or can you suggest, a web site that demonstrates how professional photographers are successfully using the Lumix professional cameras?
    In conjunction with our Panasonic.com web site, our Sales and Marketing team also runs LUMIXLOUNGE.COM This site features work from Panasonic’s Luminary team of professional photographers who have migrated to the Lumx mirrorless cameras. The site also features schedules to live on-line and dealer events as well as convenient links to our latest firmware updates. Additional features to expand the site are already in progress.

    Have more questions concerning your Panasonic camera?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How do I install firmware in my camera using an SD card?
    Digital Still Camera Firmware Update Guide.

    1) Preparation before attempting the update.

    A. Make sure the camera's battery is completely charged. If the battery is not completely charged the firmware update will not begin. Format the SD memory card in the camera, then take a couple of pictures.
    B. Turn off the camera.

    2) Copying the Firmware to your memory card.
    A. Download the latest firmware update for your model by clicking on the "Download Ver. X.X " link to a location on your computer (we recommend the "Desktop").
    B. If your computer has a media reader, please insert your formatted SD Card from your camera.
    C. Open the zipped firmware file that you downloaded to the desktop.

    D. For"PC" users, locate your SD Card by clicking on, or opening the"My Computer" or"Computer" on your desktop or your"Start" menu. For"Mac" users, can use"Finder" if the drive does not mount to your desktop.

    E."Drag" to Copy and Paste" the .bin file from the opened folder to the drive with the SD Card showing in your"My Computer" window for"PC" users and"Finder" or"Drive" in Macs. This will copy the file to the card.

    F. If you choose to leave the SD Card in your camera, connect the camera to the PC with the USB cable. Turn the camera on and set it to"Playback" mode. Then select"PC" on the LCD screen. Drag the .bin file from the opened folder to the device that either says Panasonic or mass storage to complete the transfer.

    G."SDXC cards, 32GB or larger, require special card readers. Depending on your PC, and the age of its operating system, you may not be able to directly write to such large cards. If your PC asks you to format the card, DO NOT, this is one indication that your system is not compatible with the newer larger memory cards. In this case a smaller card, 16GB or smaller should be used.

    3) Updating the camera's firmware.

    A. Turn the Camera off, insert the SD Card if you copied the firmware to the card while inserted into the computer.

    B. Turn the Camera power on and press the"Playback" button. The camera's LCD screen should now be showing a screen asking if you desire to"Update" the firmware. Highlight"Yes" and press the"Menu/Set" button.

    C. When the Camera has completed the firmware update it will turn itself off and then back on.

    D. This completes the update process.

    4) Confirming the update.

    A. Turn the camera's power back on.

    B. Set to"Playback" Mode.

    C. Choose the"Setup" menu.

    D. Select Version Disp.
    Digital Still Camera Firmware Update Guide.

    1) Preparation before attempting the update.

    A. Make sure the camera's battery is completely charged. If the battery is not completely charged the firmware update will not begin. Format the SD memory card in the camera, then take a couple of pictures.
    B. Turn off the camera.

    2) Copying the Firmware to your memory card.
    A. Download the latest firmware update for your model by clicking on the "Download Ver. X.X " link to a location on your computer (we recommend the "Desktop").
    B. If your computer has a media reader, please insert your formatted SD Card from your camera.
    C. Open the zipped firmware file that you downloaded to the desktop.

    D. For"PC" users, locate your SD Card by clicking on, or opening the"My Computer" or"Computer" on your desktop or your"Start" menu. For"Mac" users, can use"Finder" if the drive does not mount to your desktop.

    E."Drag" to Copy and Paste" the .bin file from the opened folder to the drive with the SD Card showing in your"My Computer" window for"PC" users and"Finder" or"Drive" in Macs. This will copy the file to the card.

    F. If you choose to leave the SD Card in your camera, connect the camera to the PC with the USB cable. Turn the camera on and set it to"Playback" mode. Then select"PC" on the LCD screen. Drag the .bin file from the opened folder to the device that either says Panasonic or mass storage to complete the transfer.

    G."SDXC cards, 32GB or larger, require special card readers. Depending on your PC, and the age of its operating system, you may not be able to directly write to such large cards. If your PC asks you to format the card, DO NOT, this is one indication that your system is not compatible with the newer larger memory cards. In this case a smaller card, 16GB or smaller should be used.

    3) Updating the camera's firmware.

    A. Turn the Camera off, insert the SD Card if you copied the firmware to the card while inserted into the computer.

    B. Turn the Camera power on and press the"Playback" button. The camera's LCD screen should now be showing a screen asking if you desire to"Update" the firmware. Highlight"Yes" and press the"Menu/Set" button.

    C. When the Camera has completed the firmware update it will turn itself off and then back on.

    D. This completes the update process.

    4) Confirming the update.

    A. Turn the camera's power back on.

    B. Set to"Playback" Mode.

    C. Choose the"Setup" menu.

    D. Select Version Disp.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • My camera won't power on. What can I do?
    If you have a second battery, try it to see if you can power on the camera. If you dont have an extra battery and you're sure the battery you have is fully charged then the camera may need to be serviced.

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Email: panacare@us.panasonic.com

    Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Is water damage to my waterproof camera covered under warranty?
    The camera would need to be sent to our repair center for evaluation to determine if the warranty would apply.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How long should my battery last?
    CIPA figures which range from 300-400 photos (depending on the camera model). CIPA measurement methods use a very controlled method to measure battery life. The procedure takes a specific number of shots at a fixed interval, with a fixed ratio of flash photos. While this method provides a standardized measurement that can be used to compare two cameras, it's far from how the camera is actually used. Life expectancy can be affected by any of the following: If the flash is used, the total number of photos can decrease by 30-40% If the camera has GPS, you can expect up to a 50% reduction in battery life. If the customer has no immediate need for GPS disable the feature in the camera's menu options. While the battery saver feature will turn the LCD panel off after a preset time (and place the camera into sleep mode) the camera still draws some power from the battery. We suggestion, turn the camera after each shot. At social gatherings, try and minimize passing the camera around the table to have others look at the photos. The LCD panel consumes ~30% of the total power.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why do I have spots on some of my photos?
    Spots can occur due to dust or dirt inside the lens, or when flash is used in a very dusty environment.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What size SD Card can I use in my camera?
    Cameras with a manufacturing date of 2006 or before can only use Standard SD Cards (2GB Max). Models manufactured from 2007 to 2009 can only use Standard SD Cards and SDHC Cards (32GB Max). Cameras manufactured 2010 and later are also compatible to the SDXC memory card format. While your camera?s owner?s manual may state a maximum size, that size was the largest that was available when your camera was manufactured. Any currently available SDXC card, which will eventually increase to maximum of 2 TB is compatible. As the maximum size increases, to 2 TB, we do not anticipate any need for firmware updates.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why am I unable to view the photos on my camera after I have deleted some files from the SD card using the computer?
    It is not recommended that you delete or modify any photos on your SD memory card using your PC if you plan to move them back to the camera. Doing so can damage the file allocation table and your camera will not be able to read the files. You should immediately copy the remaining photos from your SD card to your PC. After doing so, using your camera, reformat the SD card.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What should I do to correct a "System Error Zoom", "System Error Lens", or "System Error Focus" message on my camera?
    We recommend you try removing the battery from the unit for approximately 60 seconds and reinstall the battery. If you still receive the "System Error *****" message you will want to consider having the camera serviced.

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Email: panacare@us.panasonic.com

    Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • There are vertical/horizontal lines in my LCD screen. What do I do?
    If you have a second battery, try it to see if you can power on the camera. If you dont have an extra battery and you're sure the battery you have is fully charged then the camera may need to be serviced.

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Email: panacare@us.panasonic.com

    Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
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CONTACT INFORMATION
Consumer Product Support and Technical Assistance
Operating hours:
Mon-Fri 9am-9pm EST
Sat-Sun 10am-7pm EST
Panasonic USA