overview

NEW! LUMIX® DMC-TS20 16.1 Megapixel Digital Camera

Details
DMC-TS20K
Features
  • 16ft Waterproof, 5ft Shockproof, 14°F Freezeproof, Dustproof
  • HD Video Recording in MP4 Format
  • Mega O.I.S. (Optical Image Stabilizer)

Features

Tough Design


A Casual Stylish Rugged Design

Featuring a flat and slim profile that was made possible by using folded optics for the 4x optical zoom* lens unit, the DMC-TS20 is incredibly tough. It lets you save precious memories in the most suitable form – videos or photos –. Enjoy easy, casual shooting with style both in town and during outdoor adventures. The DMC-TS20 is optimal for both.

* 35mm camera equivalent: 25-100mm

 

With waterproof performance to a depth of 5m equivalent to the "IPX8" and "IP6X" standard, the DMC-TS20 supports active shooting on a beach, underwater or in a pool. If the camera gets dirty, soil and dust can be washed off by using water.

Waterproof down to 5m 

The DMC-TS20 is shockproof from a height up to 1.5m in accordance with the "MIL-STD 810F Method 516.5-Shock" test standard. It lets you shoot actively while moving around with the camera in one hand.

Shockproof up to 1.5m 

The DMC-TS20 is dustproof equivalent to the "IPX8" and "IP6X" standard. While hiking or playing sports, fine dust particles can enter through gaps in the camera body and cause malfunction. The DMC-TS20 can be used in these activities without problems.

Dustproof 

With freezeproof to -10 degrees C, the DMC-TS20 supports shooting while skiing, snowboarding or skating.

Freezeproof down to -10°C 

4 Active Outdoor Scene Modes

The DMC-TS20 has 4 active outdoor Scene Modes – Sports, Snow, Beach & Surf, and Underwater – that can be selected easily and quickly from the menu, ensuring that you don't miss sudden shooting opportunities.

2.7-inch Intelligent LCD with AR Coating

The DMC-TS20's 2.7-inch LCD features 230K-dot Intelligent LCD. It automatically adjusts the brightness in 11 steps according to shooting conditions. In addition, the AR (anti-reflective) coating LCD minimizes glare and provides clear images, for high visibility even in outdoor brightness.

Intelligent LCD




About Waterproof / Dustproof performance of the camera

Waterproof/Dustproof Performance
This camera’s waterproof/dustproof rating complies with the “IPX8” and “IP6X” ratings. Provided the care and maintenance guidelines described in this document are strictly followed, this camera can operate underwater, to a depth not exceeding 5 m (16 feet) for a time not exceeding 60 minutes.*1

Anti-shock Performance
This camera also complies with “MIL-STD 810F Method 516.5-Shock”. The camera has cleared a drop test from a height of 1.5 m (5 feet) onto 3 cm (0.1 feet) thick plywood. In most cases this camera should not sustain any damage if dropped from a height not exceeding 1.5 m (5 feet).*2

This does not guarantee no destruction, no malfunction, or waterproofing in all conditions.

*1 This means that the camera can be used underwater for specified time in specified pressure in accordance with the handling method established by Panasonic.
*2 “MIL-STD 810F Method 516.5-Shock” is the test method standard of the U.S. Defense Department, which specifies performing drop tests from a height of 122 cm (4 feet), at 26 orientations (8 corners, 12 ridges, 6 faces) using 5 sets of devices, and passing the 26 orientation drops within 5 devices. (If failure occurs during the test, a new set is used to pass the drop orientation test within a total of 5 devices)
Panasonic’s test method is based on the above “MIL-STD 810F Method 516.5-Shock”.
However, the drop height was changed from 122 cm (4 feet) to 150 cm (5 feet) dropping onto 3 cm (0.1 feet) thick plyboard. This drop test was passed. (Disregarding appearance change such as loss of paint or distortion of the part where drop impact is applied.)


Handling of the camera
• Waterproofing is not guaranteed if the unit is subject to an impact as a result of being hit or dropped etc. If an impact to the camera occurs, it should be inspected (subject to a fee) by a Panasonic’s Service Centre to verify that the waterproofing is still effective.
• When the camera is splashed with detergent, soap, hot spring, bath additive, sun oil, sun screen, chemical, etc., wipe it off immediately.
• Waterproof function of the camera is for sea water and fresh water only.
• Any malfunction caused by customer misuse, or mishandling will not be covered by the warranty.
• The inside of this unit is not waterproof. Water leakage will cause malfunction.
• Supplied accessories are not waterproof (excluding strap).
• Card and battery are not waterproof. Do not handle with a wet hand. Also, do not insert wet card or battery into the camera.
• Do not leave the camera for a long period of time in places where temperature is very low (at ski resorts or at high altitude etc.) or very high [above 40°C (104°F)], inside a car under strong sunlight, close to a heater, on the beach, etc. Waterproof performance may be degraded

• Availability of models, colors, product number (DMC-TS20 or DMC-FT20), product design and optional accessories may differ depending on the country. Check the website of the Panasonic sales company in your country or region.
• SDXC Logo is a trademark of SD-3C,LLC.
• SDHC Memory Cards and SDXC Memory Cards can be used only in equipment that is compatible with their respective formats.
• If the computer being used does not support SDXC Memory Cards, a message prompting you to format may appear. (Doing so will cause recorded images to be erased so do not choose to format.) If the card is not recognized, please refer to the below support site.
http://panasonic.net/avc/sdcard/information/SDXC.html
• iPhoto, Mac, and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. The Works with iPhoto logo is a trademark of Apple Inc.



Other Functions


MP4 HD Video Recording

The DMC-TS20 can record HD motion images (1,280 x 720 pixels) in MP4 format. A special, dedicated button lets you instantly start recording videos while shooting photos without having to make any extra settings.
In addition, a 4x optical zoom is available in video recording.

* The video is optimized for web view by file conversion.

• Motion pictures in [MP4] can be recorded continuously for up to 29 minutes 59 seconds. • Also, motion picture recorded continuously in [MP4] is up to 4 GB. • Use a card with SD Speed Class* with "Class 4" or higher when recording videos. * SD Speed Class is the speed standard regarding continuous writing. • The length of recording time depends on the capacity of the SD/SDHC/SDXC Memory Card. • SDHC Memory Cards and SDXC Memory Cards can be used only in equipment that is compatible with their respective formats. • If the computer being used does not support SDXC Memory Cards, a message prompting you to format may appear. (Doing so will cause recorded images to be erased so do not choose to format.) If the card is not recognized, please refer to the below support site. http://panasonic.net/avc/sdcard/information/SDXC.html

MEGA O.I.S. with Active Mode

For more effective countermeasure against blur, the Active Mode is equipped with the DMC-TS20 for an option of image stabilization in video recording. This mode is especially effective in active video recording such as shooting while walking.



MEGA O.I.S. – Shake Detection

The MEGA O.I.S. (Optical Image Stabilizer) compensates for the blurring caused by hand-shake. Even slight hand-shake movement is accurately detected by a sampling frequency of 4,000 times per second, and compensated to produce sharp, clear images.

The MEGA O.I.S. is effective for scenes like these.

Night Portraits

Night Scenes


In Dimly Lit Rooms

Blurry Underwater Shots

Optical Image Stabilizer

Optical Image Stabilizer



iA (Intelligent Auto) Mode

In the iA (Intelligent Auto) Mode, the camera does all the work, leaving you free to compose your shot and capture the moment. You just press, aim and shoot. The detection and correction functions go to work to give you beautiful photos and videos with maximum ease.

Shake Detection - MEGA O.I.S.*1

Gyrosensors detect hand-shaking and the O.I.S. lens shifts to compensate, helping prevent blurring caused by hand-shaking.

Motion Detection – Intelligent ISO Control*1

The Intelligent ISO Control function detects subject movement and automatically adjusts the ISO setting and shutter speed to best suit the movement and light conditions.

Face Recognition*2

The Face Recognition function remembers faces that have been registered in the camera and provides the faces with optimal focus and exposure.

Face Detection - Face Detection AF/AE*1

The Face Detection function detects faces anywhere in the frame and automatically chooses the optimal focus and exposure. The Face Detection also features the Digital Red-eye Correction (Red-eye Removal).

Subject Detection - AF Tracking

Once you focus on your subject, the AF Tracking automatically and continuously tracks it and keeps it in focus and proper exposure.

Scene Detection - Intelligent Scene Selector*3

The Intelligent Scene Selector senses the ambient conditions and automatically selects one of Scene Modes: Photo (Scenery, Portrait, Macro, Night Portrait*4, Night Scenery or Sunset), Video (Scenery, Portrait, Macro or Low Light).

Happy Mode

The Happy Mode optimizes color, saturation and brightness to make images more vivid and true to the color of the scene you remember.

Light Detection - Intelligent Exposure*1

The Intelligent Exposure corrects the brightness in parts of the image that are too dark due to insufficient lighting, backlighting or use of the flash. This produces natural images that are close to the way they actually look to the human eyes.

*1 The MEGA O.I.S., Intelligent ISO Control, Face Detection AF/AE, and Intelligent Exposure are automatically turned on in the iA Mode and can be turned on or off in the Normal Picture Mode or some Scene Modes.
*2 Turn the Face Recognition ON and register the person with full-face portrait on the shooting menu in advance.
Recognition performance varies greatly depending on shooting conditions, i.e., according to factors such as angles, facial expression and lighting, so operation under all conditions cannot be guaranteed. Because the camera searches for faces that are similar to registered faces, there are cases where the faces are not correctly recognized when the registered image and the shooting image varies much. When facial characteristics are similar, particularly between parents and their children or brothers and sisters, the camera may not distinguish the faces.
*3 With some subject and shooting conditions, it is just not possible to judge the best shooting details. When this happens, it is recommended that you shoot with the Scene Mode that best suits your purpose.
*4 In the iA Mode, the Night Portrait is not identified when the flash is turned off.

Trust iA!

25mm Ultra Wide-angle Lens

The 16.1-megapixel high-resolution DMC-TS20 features a 25mm wide-angle lens* with 4x optical zoom (35mm equivalent: 25-100mm). The 25mm ultra wide-angle lens has about twice the shooting area as a standard 35mm lens. This enhances all kinds of shooting situations, like when you're photographing a group of people at an indoor party or shooting a large structure or sweeping landscape while traveling.

* Converted to standard 35mm camera equivalent, at the wide-end.

Great lenses make great cameras

Great Lenses Make Great Cameras. [Open New Window]




8x Intelligent Zoom

The Intelligent Zoom is an extensive zoom function using digital zoom, however, you can even draw the subject 2x closer than the original optical zoom with minimum deterioration of image quality thanks to the Intelligent Resolution technology. This means the 4x optical can virtually extend to 8x equivalent.

Miniature Effect

The Miniature Effect Mode in which the peripherals are defocused while saturation and contrast is emphasized to look the picture like a diorama.

The video recorded is played back in 10x fast-forwarding making it more comical to watch*.

* Sound will not be recorded with Miniature Effect and approximately 1/10 of the time period is recorded. (If you record for 10 minutes, the resulting motion picture recording will be approximately 1 minute long)

Panorama Shot


Enlarge

The Panorama Shot Mode makes it is possible to shoot a horizontal / vertical panoramic image with consequent shots taken by overlaying the previous image.

Auto Retouch

The Auto Retouch function adjusts contrast and brightness to give different impression to the photo with just a press of a button. Appropriate retouch is automatically applied depending on the image – if the image was shot too dark, it can be clear and bright to look it nicer with this function.

These functions are also available.

Sonic Speed AF: This gives the camera super high-speed response that helps to catch even the most fleeting photo opportunities.

4 Aspect Ratios: In addition to 4:3, 3:2, and 16:9, you can shoot with a 1:1 aspect ratio.

LUMIX Image Uploader: You can upload images to Facebook™ (photos and videos) and YouTube™ (videos) with simple operation.

Battery Life: The energy-saving Venus Engine and the efficient, rechargeable lithium-ion battery let you take approx. 250 shots on a single battery charge*.* Based on the CIPA standard.

Built-in Memory 70MB: The built-in memory provides extra memory when your memory card fills up.

PHOTOfunSTUDIO: The PHOTOfunSTUDIO smartly sorts your photos and videos into practical folders for quick, easy management.

More information

PHOTOfunSTUDIO

Video DivideMacro Zoom23-area AFQuick AFCopyFocus Range DisplayGuide LineWorld Time SettingTravel Date SettingSlideshow with MusicCategory Playback12/30 Thumbnails DisplayCalendar DisplaySet FavoritesDPOF Print SettingSet Protection
ResizeCroppingText StampPictBridge Compatible

SpecificationsExpand All

  • Metrics
    • Dimensions (W x H x D)
    • Weight
  • Optics
    • Camera Effective Pixels
    • Sensor Size / Total Pixels / Filter
    • Aperture
    • Optical Zoom
    • Focal Length
    • Extra Optical Zoom (EZ)
    • Intelligent Zoom
    • Lens
    • Optical Image Stabilizer
    • Digital Zoom
    • Focusing Area
    • AF Assist Lamp
    • Focus
    • AF Metering
    • Shutter Speed
  • Recording
    • File Format
    • Mode Dial / Mode Button
    • Still Image Scene Mode
    • Continuous Shooting Mode
    • Motion Picture Recording (*2)
    • MP4 (Continuous recordable time [motion pictures])
    • MP4 (Actual recordable time [motion pictures])
    • Exposure
    • Exposure Compensation
    • Auto (AE) Bracketing
    • Light Metering
    • ISO Sensitivity
    • Still Picture Recording
    • White Balance
    • Color Mode / Color Effect / My color
    • Digital Red Eye Correction (Red-Eye Removal)
    • Zoom in Motion Picture
    • Self Timer
  • Playback
    • Playback Mode
    • Thumbnails / Zoomed Playback
    • Calendar Display / Dual-Image Playback
    • Set Favorites / Rotate Image
    • DPOF Print Setting / Set Protection
    • Retouch
    • Resize / Cropping / Aspect Conv. / Leveling
    • Copy / Title Edit / Text Stamp
    • Video Divide
    • PictBridge Support
  • Setup
    • OSD language
  • Others
    • LCD Monitor
    • Built-in-Flash
    • Recording Media
    • Built-in-Memory
    • Microphone / Speaker
    • Interface
    • Power
    • Battery life (approx.)
    • Included Software
    • Standard Accessories
  • Further Specifications
    • NOTE
    • UPC
LOAD MORE

Reviews

DMC-TS20K is rated 3.3 out of 5 by 4.
Rated 2 out of 5 by from Decent secondary camera I bought this camera to take on a trip to Jamaica. I used it on the beach and underwater on a snorkeling trip, and it held up just fine without leaking. Pros- -size, price, uses SD card, good battery life, durable/waterproof, panorama shots were easy and mostly seamless Cons- -Even with the flash set to forced off, it still exudes a smaller flash. I couldn't make it go away completely. A few pictures had a whitish discoloration in the middle, I assume due to fog on the lens that I didn't notice. Zoom buttons are sensitive and located where I naturally rest my thumb, so it was almost impossible to take a picture one-handed (while swimming) without accidentally zooming in. Overall, it's decent as a secondary camera for beach and underwater use, but not much else. The sale price made it worth it.
Date published: 2013-02-23
Rated 5 out of 5 by from Love this camera My kids bought this camera for me and I wish you could see the pictures...they're all awesome! I'm guessing the people displeased with their Lumix either didn't have it locked correctly or got a lemon. regardless, it's covered for a period of time and I always always pay extra for the best warranty on any camera purchase. You'll use the warranty at some point for one reason or another and you'll never be sorry for spending the extra money, or at least I never have. I've had this camera a year now and bought the best warranty Amazon has. I've not had to use it yet but it was inexpensive & I've bought other warranties from Amazon so I know they'll be there for me if I need to use it. Same with Best Buy...you'll always be treated well by Best Buy if you buy their white glove treatment warranty, they stand behind their sales completely. When this camera bites the dust, I'll buy it again!
Date published: 2012-12-20
Rated 1 out of 5 by from Dissapointment! Well, after seing photos taken from ft2 and ft3 deceided to buy this one. clever ebay seller titled the auction in such way, that I was sure, that I'm buying FT2. Must say - at the beggining it was all ok, but once I got photos to my pc, I was unable to believe my eyes... Almost every picture is blury, noise on photos is extreme, even with ISO 100 and good light condition. My old camera from 2005 with only 7mp takes better pictures. Tried everything to solve it, but it is hopeless, camera is basicaly not working... Photos are so poor that it is truly breath taking... I needed some back-up camera for fishing this one fails with a simple portrait with a good light conditions... Plus - the durability is somehow tragic. took the camera for a walk, in the pocket with car keys. After a short walk camera looks like it was used to hammer nails...
Date published: 2012-09-17
Rated 5 out of 5 by from Great camera Got the camera yesterday and already impressed. Has nice features and it's fairly easy to use. Bought it for work since I am usually outdoors rain or shine.
Date published: 2012-07-17
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Support

FAQs
  • What support content is available for my product?

    Click on a link below that interests you the most:

    • Panasonic Community - Join our Community and participate in Discussions where you can learn more about our Products. You will also be able to get advice from other members and Product Experts, as well as documents, FAQ’s, tutorials, and updates.

    • Live Chat - Chat with a representative from 9am-9pm Monday-Friday and 10am-7pm Saturday/Sunday EST.

    • Email Contact - For email inquiries, send them to panasonicwebcasesf@us.panasonic.com, you will receive a response within 24-48 hours.

    • Parts/Accessories - Order parts and/or accessories from our supply chain, Encompass.

    • Service Locator - Locate the closest Authorized repair center to you for TVs, Microwaves, Vacuums, or Massage Chairs.

    • Service Request - If you need a product repaired and is NOT a TV, Microwave, Vacuum, or Massage Chair, you can use our Online Repair Request. There, you will be able to get a repair estimate, pay online, and track the repair status.
  • I am a professional photographer who is seriously considering switching to the Lumix mirrorless cameras. Does Panasonic have, or can you suggest, a web site that demonstrates how professional photographers are successfully using the Lumix professional cameras?
    In conjunction with our Panasonic.com web site, our Sales and Marketing team also runs LUMIXLOUNGE.COM This site features work from Panasonic’s Luminary team of professional photographers who have migrated to the Lumx mirrorless cameras. The site also features schedules to live on-line and dealer events as well as convenient links to our latest firmware updates. Additional features to expand the site are already in progress.

    Have more questions concerning your Panasonic camera?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How do I install firmware in my camera using an SD card?
    Digital Still Camera Firmware Update Guide.

    1) Preparation before attempting the update.

    A. Make sure the camera's battery is completely charged. If the battery is not completely charged the firmware update will not begin. Format the SD memory card in the camera, then take a couple of pictures.
    B. Turn off the camera.

    2) Copying the Firmware to your memory card.
    A. Download the latest firmware update for your model by clicking on the "Download Ver. X.X " link to a location on your computer (we recommend the "Desktop").
    B. If your computer has a media reader, please insert your formatted SD Card from your camera.
    C. Open the zipped firmware file that you downloaded to the desktop.

    D. For"PC" users, locate your SD Card by clicking on, or opening the"My Computer" or"Computer" on your desktop or your"Start" menu. For"Mac" users, can use"Finder" if the drive does not mount to your desktop.

    E."Drag" to Copy and Paste" the .bin file from the opened folder to the drive with the SD Card showing in your"My Computer" window for"PC" users and"Finder" or"Drive" in Macs. This will copy the file to the card.

    F. If you choose to leave the SD Card in your camera, connect the camera to the PC with the USB cable. Turn the camera on and set it to"Playback" mode. Then select"PC" on the LCD screen. Drag the .bin file from the opened folder to the device that either says Panasonic or mass storage to complete the transfer.

    G."SDXC cards, 32GB or larger, require special card readers. Depending on your PC, and the age of its operating system, you may not be able to directly write to such large cards. If your PC asks you to format the card, DO NOT, this is one indication that your system is not compatible with the newer larger memory cards. In this case a smaller card, 16GB or smaller should be used.

    3) Updating the camera's firmware.

    A. Turn the Camera off, insert the SD Card if you copied the firmware to the card while inserted into the computer.

    B. Turn the Camera power on and press the"Playback" button. The camera's LCD screen should now be showing a screen asking if you desire to"Update" the firmware. Highlight"Yes" and press the"Menu/Set" button.

    C. When the Camera has completed the firmware update it will turn itself off and then back on.

    D. This completes the update process.

    4) Confirming the update.

    A. Turn the camera's power back on.

    B. Set to"Playback" Mode.

    C. Choose the"Setup" menu.

    D. Select Version Disp.
    Digital Still Camera Firmware Update Guide.

    1) Preparation before attempting the update.

    A. Make sure the camera's battery is completely charged. If the battery is not completely charged the firmware update will not begin. Format the SD memory card in the camera, then take a couple of pictures.
    B. Turn off the camera.

    2) Copying the Firmware to your memory card.
    A. Download the latest firmware update for your model by clicking on the "Download Ver. X.X " link to a location on your computer (we recommend the "Desktop").
    B. If your computer has a media reader, please insert your formatted SD Card from your camera.
    C. Open the zipped firmware file that you downloaded to the desktop.

    D. For"PC" users, locate your SD Card by clicking on, or opening the"My Computer" or"Computer" on your desktop or your"Start" menu. For"Mac" users, can use"Finder" if the drive does not mount to your desktop.

    E."Drag" to Copy and Paste" the .bin file from the opened folder to the drive with the SD Card showing in your"My Computer" window for"PC" users and"Finder" or"Drive" in Macs. This will copy the file to the card.

    F. If you choose to leave the SD Card in your camera, connect the camera to the PC with the USB cable. Turn the camera on and set it to"Playback" mode. Then select"PC" on the LCD screen. Drag the .bin file from the opened folder to the device that either says Panasonic or mass storage to complete the transfer.

    G."SDXC cards, 32GB or larger, require special card readers. Depending on your PC, and the age of its operating system, you may not be able to directly write to such large cards. If your PC asks you to format the card, DO NOT, this is one indication that your system is not compatible with the newer larger memory cards. In this case a smaller card, 16GB or smaller should be used.

    3) Updating the camera's firmware.

    A. Turn the Camera off, insert the SD Card if you copied the firmware to the card while inserted into the computer.

    B. Turn the Camera power on and press the"Playback" button. The camera's LCD screen should now be showing a screen asking if you desire to"Update" the firmware. Highlight"Yes" and press the"Menu/Set" button.

    C. When the Camera has completed the firmware update it will turn itself off and then back on.

    D. This completes the update process.

    4) Confirming the update.

    A. Turn the camera's power back on.

    B. Set to"Playback" Mode.

    C. Choose the"Setup" menu.

    D. Select Version Disp.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • My camera won't power on. What can I do?
    If you have a second battery, try it to see if you can power on the camera. If you dont have an extra battery and you're sure the battery you have is fully charged then the camera may need to be serviced.

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Email: panacare@us.panasonic.com

    Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Is water damage to my waterproof camera covered under warranty?
    The camera would need to be sent to our repair center for evaluation to determine if the warranty would apply.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How long should my battery last?
    CIPA figures which range from 300-400 photos (depending on the camera model). CIPA measurement methods use a very controlled method to measure battery life. The procedure takes a specific number of shots at a fixed interval, with a fixed ratio of flash photos. While this method provides a standardized measurement that can be used to compare two cameras, it's far from how the camera is actually used. Life expectancy can be affected by any of the following: If the flash is used, the total number of photos can decrease by 30-40% If the camera has GPS, you can expect up to a 50% reduction in battery life. If the customer has no immediate need for GPS disable the feature in the camera's menu options. While the battery saver feature will turn the LCD panel off after a preset time (and place the camera into sleep mode) the camera still draws some power from the battery. We suggestion, turn the camera after each shot. At social gatherings, try and minimize passing the camera around the table to have others look at the photos. The LCD panel consumes ~30% of the total power.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why do I have spots on some of my photos?
    Spots can occur due to dust or dirt inside the lens, or when flash is used in a very dusty environment.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What size SD Card can I use in my camera?
    Cameras with a manufacturing date of 2006 or before can only use Standard SD Cards (2GB Max).  Models manufactured from 2007 to 2009 can only use Standard SD Cards and SDHC Cards (32GB Max).  Cameras manufactured 2010 and later are also compatible to the SDXC memory card format. While your camera?s owner?s manual may state a maximum size, that size was the largest that was available when your camera was manufactured. Any currently available SDXC card, which will eventually increase to maximum of 2 TB is compatible. As the maximum size increases, to 2 TB, we do not anticipate any need for firmware updates. 

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why am I unable to view the photos on my camera after I have deleted some files from the SD card using the computer?
    It is not recommended that you delete or modify any photos on your SD memory card using your PC if you plan to move them back to the camera. Doing so can damage the file allocation table and your camera will not be able to read the files. You should immediately copy the remaining photos from your SD card to your PC. After doing so, using your camera, reformat the SD card.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What should I do to correct a "System Error Zoom", "System Error Lens", or "System Error Focus" message on my camera?
    We recommend you try removing the battery from the unit for approximately 60 seconds and reinstall the battery. If you still receive the "System Error *****" message you will want to consider having the camera serviced.

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Email: panacare@us.panasonic.com

    Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • There are vertical/horizontal lines in my LCD screen. What do I do?
    If you have a second battery, try it to see if you can power on the camera. If you dont have an extra battery and you're sure the battery you have is fully charged then the camera may need to be serviced.

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Email: panacare@us.panasonic.com

    Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
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CONTACT INFORMATION
Consumer Product Support and Technical Assistance
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Mon-Fri 9am-9pm EST
Sat-Sun 10am-7pm EST
Panasonic USA