Variations
overview

LUMIX DMC-FT5A Wi-Fi Enabled Adventure Tough Camera

Details
DMC-FT5
Features
  • Adventure ready rugged, waterproof, dustproof, shock and freeze proof body
  • Share with smartphone or tablet via its wireless feature
  • Make every image more creative with in-camera filter effects
  • Records super-clear stills and HD video in and out of water
Variations

Features

The rugged, waterproof and WiFi-enabled LUMIX FT5 compact adventure camera delivers go-anywhere flexibility with state-of-the-art imaging performance. Unwire your creativity with WiFi technology that allows you to share your pictures instantly from your smartphone. The LUMIX FT5 is the ultimate tough camera, so no matter where you find yourself¿ diving with sea life, hanging from a mountain, or exploring the winding alleys of a foreign market¿ you will take the best shot possible without worrying about your camera. Waterproof to 43 feet, shockproof from 6.5 feet, freezeproof from 14 degrees Fahrenheit, and pressure resistant to 220 lbs, the LUMIX FT5 really is the tough-man of the compact camera market.

Control It and Share Instantly From Your Smartphone

Tough & WiFi with NFC

The advanced WiFi functions of the LUMIX FT5 give you the ability to control, save and share your images easily.

One Touch Connection

Get connected with NFC (Near Field Communication) and you can easily change your smartphone or tablet into a remote control for your LUMIX camera by simply touching the camera and the smartphone or tablet together.

Remote Shooting

You'll have the ultimate wireless control with the Panasonic Image App. You can use your smartphone or tablet to control the camera's zoom, set the focus, and shoot from a distance.

Video Recording

Getting yourself in the photo has never been easier with remote shooting and now you can even get into the video action too. The FT5 will start and stop video recording from your smartphone or tablet allowing you to reach new heights in your creativity.

Remote View

Once you've captured your photos and videos remotely, don't worry about running back to the camera to see if you got the shot. You can view images and play back videos right from your smartphone to ensure you got it. You're free to continue shooting right at the spot without moving back to the camera to reset it like you would have to do with the self-timer function.

Touch and Share

Sharing images has never been easier. Simply touch your camera to your friend's smartphone or tablet and an image will be transferred.*

* In 1-thumbnail playback mode.

Panasonic Image App Easy Share

The power of sharing and convenience is in your hands with the free Panasonic Image App for iOS/Android smartphones/tablets. You can instantly upload and share your images on a SNS (Social Networking Service) with the app.

Instant Transfer

Set up your camera to instantly transfer the photos you shoot to your device. Just start shooting and the camera will do the rest for you.

Wireless TV playback

Sharing your pictures on your large screen TV has never been easier with the WiFi Direct¿ function. You can display images on a TV that supports the Digital Media Renderer (DMR) function of the DLNA standard (Digital Living Network Alliance) like the Panasonic VIERA HDTV.

Instant Creativity With Built-In Creative Effects

Creative Control/Creative Retouch

Panasonic is ready to take the ordinary and make it extraordinary by fueling your creativity with the Creative Control feature (in the recording mode) and the Creative Retouch feature (in the playback mode). These features take simple or complicated scenes and make them easy to capture in a great photo. Simply set the camera to match your scene and it uses sophisticated presets to optimize the camera settings resulting in photos you'll be proud of.

Creative Control for Video

The Creative Control feature for video matches the colors to your subject and surroundings. In Miniature Effect Mode, the video you record is played back 10x faster making it more comical and fun to watch*.

* Sound will not be recorded with Miniature Effect in Creative Control Mode and approximately 1/10 of the time period is recorded. (If you record for 10 minutes, the resulting motion picture recording will be approximately 1 minute long.)

Advanced Underwater Mode

The Red Color Reproduction of Advanced Underwater Mode compensates for the color red that is easily lost in underwater photography. This creates underwater pictures that look more natural. Other modes that deliver incredible results are Sports, Snow, and Beach & Snorkeling. They can all be selected from the menu quickly and easily.

Creative Panorama

Panasonic has developed the industry's first Creative Panorama functions. Discover 12 filter effects that will take your panorama images to the next level with creative and dramatic results.

Manual Exposure

For those looking to take on more creative control, the DMC-FT5 has easy-to-use manual controls. You can set the aperture to control the depth of field, and adjust the shutter speed to freeze moving subjects or create a motion blur that exaggerates the feeling of movement.

iA (Intelligent Auto) Mode

In the iA (Intelligent Auto) Mode, the camera does all the work, leaving you free to compose your shot and capture the moment. Simply aim, press, and shoot. The detection and correction functions go to work to give you beautiful photos and videos*.

* The applicable iA Mode functions vary with photos and videos.



Intelligent HDR

You will be delighted by the creative possibilities that Intelligent HDR (High Dynamic Range) delivers. Shoot several still pictures consecutively at different exposure levels that are then overlaid to produce a single composite picture without whiteout (over-exposure) or blackout (under-exposure). The results are stunning.



Intelligent Night Shot

Bright, glamorous night scenery can be recorded without using a tripod when you use the Intelligent Handheld Night Shot. It generates a beautiful night scene with illumination by layering multiple pictures shot consecutively for one outstanding night photo.



Capture Stills or Full HD Video In and Out of the Water

1920 x 1080 60p Full HD Video Recording

Reach new heights in speed and creative possibilities with your videos. Capture all the action while recording full HD 1,920 x 1,080 videos in AVCHD Progressive (MPEG-4 / H.264) format. Featuring 60p (NTSC) full HD recording capability, subjects with fast motion or fine details will be reproduced clearly.



Motion Picture Button

Video recording can be easily started with the press of the Motion Picture Button making it convenient for switching between photo and video shooting instantly.

MP4 Format Recording

If you want to edit your videos on a computer or upload them to a website, the DMC-FT5 can record full HD 1,920 x 1,080 30p (NTSC) videos in MP4 format.

4.6x Optical Zoom during Video Recording

The powerful 4.6x optical zoom is available in video recording to capture subjects in the distance and bring you closer to the action.

Twice the Information of Interlace Recording

1080/60p / 1080/50p (progressive) conveys about twice the information of 1080i (interlace) recording. It creates intricate detail and silky smooth motion. Even when subjects move quickly, afterimages are minimized to create more natural videos.

Progressive Scanning

Reproduces all image data in a single picture.

Stereo Microphone

Panasonic has incorporated a stereo zoom microphone resulting in videos with the high-quality stereo sound of Dolby® Digital. This delivers realistic sound to your videos. Mechanical noise caused by the camera's zooming operation is suppressed to improve the clearness, and the Auto Wind Cut function blocks out most noise from background wind making the voices you are recording stand out.

* Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.

Tough, Smart Travel Companion

Ultimate Toughness

In addition to being waterproof, shockproof, dustproof and freezeproof, the durable DMC-FT5 also boasts pressure resistance. Take this camera with you on all of your photographic journeys. From fishing or camping in the springtime, diving, snorkeling, surfing in the summer, mountain climbing in autumn, or skiing and snowboarding in winter, the DMC-FT5 is an all-year-round camera that records stunning memories in beautiful photos and videos.

The DMC-FT5 features pressure resistance of 100 kgf thanks to the reinforced rib structure of its internal design. You can safely put it in your pocket or backpack with ease.

With waterproof performance to a depth of 43ft, equivalent to the "IPX8" standard, the DMC-FT5 delivers active shooting on the beach, underwater or in a pool. If the camera gets dirty, soil and dust can be easily washed off with water.

The DMC-FT5 is shockproof from a height of 6.6ft in accordance with the "MIL-STD 810F Method 516.5-Shock" test standard. Shoot actively while moving around with the camera in one hand worry-free.

The DMC-FT5 is dustproof, equivalent to the "IP6X" standard. While hiking or playing sports, fine dust particles can enter cameras through gaps in the camera body and cause malfunctions. No worries with the DMC-FT5, it can be used in these activities and more without any problems.

Looking to shoot in the cold? The DMC-FT5 is freezeproof to 14 degrees Fahrenheit so get out and shoot your
favorite winter activities like skiing, snowboarding or skating.

Anti-Fog Glass

An anti-fog glass on the lens cover prevents it from being fogged with steam when going from one temperature to the next.



GPS and GLONASS

The GPS (Global Positioning System) in the DMC-FT5 complies with GLONASS (Global Navigation Satellite System), taking advantage of it's increased number of satellites, giving you better accuracy.



Place Name and Landmark Information

The LUMIX's GPS shows the name of the Country/Region, State/Prov/County, County/Township, City/Town/Village and Landmark using the internal data to give you real-time information on your location when taking photos.

Playback

The photos and videos with the location names are automatically sorted in a virtual folder alphabetically in the camera allowing you to quickly find them.

GPS Log/Altimeter Log

In addition to the Altimeter logging function, the DMC-FT5 records GPS logging. This allows memorizing travel distances which can be displayed on the Google Earth application.

* Simulated image.


© 2012 NAVTEQ All rights reserved.


"MAPPLE" is a trademark of Shobunsha Publications, Inc.

Quad Indicator

The DMC-FT5 is specially designed for active outdoor use. It adopts GPS, compass, altimeter and even barometer features to show and record altitude, barometric pressure and orientation data. The barometer also works for underwater depth.

Large 3.0-inch 460K-dot LCD

The DMC-FT5 has a 3.0-inch 460K-dot LCD with a 100% field of view. LUMIX's acclaimed Intelligent LCD function automatically adjusts the brightness in 11 step increments according to your shooting conditions. You can share the fun of viewing images with family and friends too.

State-Of-The-Art Features And Technologies
LEICA DC Lens with Folded Optics Technology

The DMC-FT5 features a high-quality LEICA DC lens with 4.6x optical zoom from 28mm wide-angle to 128mm telephoto (35mm camera equivalent: 28-128mm). The folded optics of the shaft guide method helps ensure the toughness of the lens unit. Passing Leica's renowned stringent standards, this lens delivers exceptional optical performance edge to edge.

28mm Wide-Angle Lens

The 28mm wide-angle lens* easily captures large groups of people indoors or expansive architectural structures and scenes with dynamic width and perspective, even from a short distance away.

* Simulated image.

9.3x Intelligent Zoom

If the 4.6x optical zoom is not long enough for your photographic journey, the Intelligent Zoom uses digital zoom technology with minimum deterioration of image quality thanks to the Intelligent Resolution technology. The 4.6x optical zoom virtually extends to a 9.3x zoom equivalent.

Power O.I.S.

The POWER O.I.S. (Optical Image Stabilizer) suppresses vibration and hand-shake that happens when you press the shutter button or when shooting at night with a slow shutter speed.

Night Scenes


Dimly Lit Scenes


Macro Shots


16.1-Megapixel MOS Sensor

The new 16.1-megapixel High Sensitivity MOS sensor delivers both high quality image recording and high speed signal processing. The Wavelet NR (Noise Reduction) system*1 in the Venus Engine enables a deliberate noise reduction process without missing low-frequency noise by enlarging its detection area by approx.64x*2. The results are high sensitivity image recording even at ISO 3200.

*1 Works in high sensitivity image recording at ISO 800 or higher.
*2 Panasonic comparison with DMC-ZS20.

10 fps with 16.1-Megapixel Full Resolution

With the newly developed MOS sensor, the DMC-FT5 will shoot 10 fps* in 16.1-megapixel full resolution with a mechanical shutter, and 5 fps with continuous AF. You can even take a series of shots, choose the ones you like the best, and delete the rest.

* Max. 7 images.

60 fps in 3.5-megapixel Resolution

When you need even more frames per second with higher-speed burst shooting, you can use the electronic shutter and achieve 60 fps.

Quick Start-Up Time

The DMC-FT5 is ready to shoot when you are. With its quick start-up time and Light Speed AF the DMC-FT5 helps you to never miss a moment.

Light Speed AF

Light Speed AF helps catch even the most fleeting photo opportunities. You can quickly focus on moving subjects such as sports, animals or kids.

Torch Light

The DMC-FT5 features a torch light that helps records beautiful videos even in dusky underwater environments or at a nighttime camp. You can even turn on the light to illuminate a subject when the camera function is not activated.

Time Lapse Shot

Have you ever wanted to capture a flower blooming, or clouds floating across the sky? The Time Lapse Shot feature on the DMC-FT5 gives you the creative control to set the start time, interval for taking the images, and the number of pictures to shoot. Once that is set, the camera will automatically record the images without you.

3D Shooting Capability

Photos or videos recorded in AVCHD on the SD/SDHC/SDXC Memory Cards are easy to view on a Panasonic VIERA TV. Simply insert the card into the SD/SDHC/SDXC Memory Card slot on a VIERA TV or DIGA Blu-ray Disc™ player to playback your photos and videos. You can also use an optional HDMI micro cable to output the photos and videos you took from the camera directly to the TV for VIERA Link. Control many of these features using the TV's remote control.

Combine your pictures taken with the 3D Photo Mode and the 3D VIERA TV and your photos come to life in a way you never thought imaginable.



Extended battery Life

The high-energy efficiency and new large capacity battery delivers extended battery life by approximately 20%. You can shoot approximately 370 pictures on a single battery charge*.

* Based on the CIPA standard.

Reviews

DMC-FT5 is rated 4.7 out of 5 by 3.
Rated 5 out of 5 by from DMC-FT5 I use this little camera strictly as a back-up. I leave it in my vest and I have found that it takes excelent shots. I haven't used the underwater feature yet.
Date published: 2015-04-05
Rated 5 out of 5 by from Great camera for vacation! I took this camera to Punta cana for vacation. I was able to get great underwater shots and it was super easy to use! I also dropped it a bunch of times but this camera is super durable so there wasn't even a scratch! This camera is definitely a great buy!
Date published: 2015-03-23
Rated 4 out of 5 by from Vacation plans for water, beach, pools loved it I bought this for a Florida vacation that I knew was going to be rough on my normal camera. We went to the beach with lots of sand and swimming in the ocean, theme park water rides, waterfalls, swimming pools, and lots of humidity, and banging around. The camera performed flawlessly with only a couple of things for me to point out. The start-up always puts up instructions about how to prepare the camera for water use, it's a waste of time and made me miss a few shots, I still do not know how to get rid of it. Some of the menu features were kind of deep and although I know I'll get used to them it was hard to figure out sometimes. Some of the night features did not really work, most of the pictures I took at night using the portrait feature came out poorly, but bright. When I used the night scenery mode I got much better photos. Overall I was very impressed with the quality, I got it wet a lot and submerged in sea water, pool, hot tub and water rides it always worked great and the charge lasted for 6 days of heavy use before requiring a recharge.
Date published: 2015-01-04
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Support

Firmware & Drivers FIRMWARE
How To Guided Tutorials
FAQs
  • What support content is available for my product?

    Click on a link below that interests you the most:

    • Panasonic Community - Join our Community and participate in Discussions where you can learn more about our Products. You will also be able to get advice from other members and Product Experts, as well as documents, FAQ’s, tutorials, and updates.

    • Live Chat - Chat with a representative from 9am-9pm Monday-Friday and 10am-7pm Saturday/Sunday EST.

    • Email Contact - For email inquiries, send them to panasonicwebcasesf@us.panasonic.com, you will receive a response within 24-48 hours.

    • Parts/Accessories - Order parts and/or accessories from our supply chain, Encompass.

    • Service Locator - Locate the closest Authorized repair center to you for TVs, Microwaves, Vacuums, or Massage Chairs.

    • Service Request - If you need a product repaired and is NOT a TV, Microwave, Vacuum, or Massage Chair, you can use our Online Repair Request. There, you will be able to get a repair estimate, pay online, and track the repair status.
  • I am a professional photographer who is seriously considering switching to the Lumix mirrorless cameras. Does Panasonic have, or can you suggest, a web site that demonstrates how professional photographers are successfully using the Lumix professional cameras?
    In conjunction with our Panasonic.com web site, our Sales and Marketing team also runs LUMIXLOUNGE.COM This site features work from Panasonic’s Luminary team of professional photographers who have migrated to the Lumx mirrorless cameras. The site also features schedules to live on-line and dealer events as well as convenient links to our latest firmware updates. Additional features to expand the site are already in progress.

    Have more questions concerning your Panasonic camera?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How do I install firmware in my camera using an SD card?
    Digital Still Camera Firmware Update Guide.

    1) Preparation before attempting the update.

    A. Make sure the camera's battery is completely charged. If the battery is not completely charged the firmware update will not begin. Format the SD memory card in the camera, then take a couple of pictures.
    B. Turn off the camera.

    2) Copying the Firmware to your memory card.
    A. Download the latest firmware update for your model by clicking on the "Download Ver. X.X " link to a location on your computer (we recommend the "Desktop").
    B. If your computer has a media reader, please insert your formatted SD Card from your camera.
    C. Open the zipped firmware file that you downloaded to the desktop.

    D. For"PC" users, locate your SD Card by clicking on, or opening the"My Computer" or"Computer" on your desktop or your"Start" menu. For"Mac" users, can use"Finder" if the drive does not mount to your desktop.

    E."Drag" to Copy and Paste" the .bin file from the opened folder to the drive with the SD Card showing in your"My Computer" window for"PC" users and"Finder" or"Drive" in Macs. This will copy the file to the card.

    F. If you choose to leave the SD Card in your camera, connect the camera to the PC with the USB cable. Turn the camera on and set it to"Playback" mode. Then select"PC" on the LCD screen. Drag the .bin file from the opened folder to the device that either says Panasonic or mass storage to complete the transfer.

    G."SDXC cards, 32GB or larger, require special card readers. Depending on your PC, and the age of its operating system, you may not be able to directly write to such large cards. If your PC asks you to format the card, DO NOT, this is one indication that your system is not compatible with the newer larger memory cards. In this case a smaller card, 16GB or smaller should be used.

    3) Updating the camera's firmware.

    A. Turn the Camera off, insert the SD Card if you copied the firmware to the card while inserted into the computer.

    B. Turn the Camera power on and press the"Playback" button. The camera's LCD screen should now be showing a screen asking if you desire to"Update" the firmware. Highlight"Yes" and press the"Menu/Set" button.

    C. When the Camera has completed the firmware update it will turn itself off and then back on.

    D. This completes the update process.

    4) Confirming the update.

    A. Turn the camera's power back on.

    B. Set to"Playback" Mode.

    C. Choose the"Setup" menu.

    D. Select Version Disp.
    Digital Still Camera Firmware Update Guide.

    1) Preparation before attempting the update.

    A. Make sure the camera's battery is completely charged. If the battery is not completely charged the firmware update will not begin. Format the SD memory card in the camera, then take a couple of pictures.
    B. Turn off the camera.

    2) Copying the Firmware to your memory card.
    A. Download the latest firmware update for your model by clicking on the "Download Ver. X.X " link to a location on your computer (we recommend the "Desktop").
    B. If your computer has a media reader, please insert your formatted SD Card from your camera.
    C. Open the zipped firmware file that you downloaded to the desktop.

    D. For"PC" users, locate your SD Card by clicking on, or opening the"My Computer" or"Computer" on your desktop or your"Start" menu. For"Mac" users, can use"Finder" if the drive does not mount to your desktop.

    E."Drag" to Copy and Paste" the .bin file from the opened folder to the drive with the SD Card showing in your"My Computer" window for"PC" users and"Finder" or"Drive" in Macs. This will copy the file to the card.

    F. If you choose to leave the SD Card in your camera, connect the camera to the PC with the USB cable. Turn the camera on and set it to"Playback" mode. Then select"PC" on the LCD screen. Drag the .bin file from the opened folder to the device that either says Panasonic or mass storage to complete the transfer.

    G."SDXC cards, 32GB or larger, require special card readers. Depending on your PC, and the age of its operating system, you may not be able to directly write to such large cards. If your PC asks you to format the card, DO NOT, this is one indication that your system is not compatible with the newer larger memory cards. In this case a smaller card, 16GB or smaller should be used.

    3) Updating the camera's firmware.

    A. Turn the Camera off, insert the SD Card if you copied the firmware to the card while inserted into the computer.

    B. Turn the Camera power on and press the"Playback" button. The camera's LCD screen should now be showing a screen asking if you desire to"Update" the firmware. Highlight"Yes" and press the"Menu/Set" button.

    C. When the Camera has completed the firmware update it will turn itself off and then back on.

    D. This completes the update process.

    4) Confirming the update.

    A. Turn the camera's power back on.

    B. Set to"Playback" Mode.

    C. Choose the"Setup" menu.

    D. Select Version Disp.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • My camera won't power on. What can I do?
    If you have a second battery, try it to see if you can power on the camera. If you dont have an extra battery and you're sure the battery you have is fully charged then the camera may need to be serviced.

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Email: panacare@us.panasonic.com

    Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • How long should my battery last?
    CIPA figures which range from 300-400 photos (depending on the camera model). CIPA measurement methods use a very controlled method to measure battery life. The procedure takes a specific number of shots at a fixed interval, with a fixed ratio of flash photos. While this method provides a standardized measurement that can be used to compare two cameras, it's far from how the camera is actually used. Life expectancy can be affected by any of the following: If the flash is used, the total number of photos can decrease by 30-40% If the camera has GPS, you can expect up to a 50% reduction in battery life. If the customer has no immediate need for GPS disable the feature in the camera's menu options. While the battery saver feature will turn the LCD panel off after a preset time (and place the camera into sleep mode) the camera still draws some power from the battery. We suggestion, turn the camera after each shot. At social gatherings, try and minimize passing the camera around the table to have others look at the photos. The LCD panel consumes ~30% of the total power.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why do I have spots on some of my photos?
    Spots can occur due to dust or dirt inside the lens, or when flash is used in a very dusty environment.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What size SD Card can I use in my camera?
    Cameras with a manufacturing date of 2006 or before can only use Standard SD Cards (2GB Max).  Models manufactured from 2007 to 2009 can only use Standard SD Cards and SDHC Cards (32GB Max).  Cameras manufactured 2010 and later are also compatible to the SDXC memory card format. While your camera?s owner?s manual may state a maximum size, that size was the largest that was available when your camera was manufactured. Any currently available SDXC card, which will eventually increase to maximum of 2 TB is compatible. As the maximum size increases, to 2 TB, we do not anticipate any need for firmware updates. 

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • Why am I unable to view the photos on my camera after I have deleted some files from the SD card using the computer?
    It is not recommended that you delete or modify any photos on your SD memory card using your PC if you plan to move them back to the camera. Doing so can damage the file allocation table and your camera will not be able to read the files. You should immediately copy the remaining photos from your SD card to your PC. After doing so, using your camera, reformat the SD card.

    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • What should I do to correct a "System Error Zoom", "System Error Lens", or "System Error Focus" message on my camera?
    We recommend you try removing the battery from the unit for approximately 60 seconds and reinstall the battery. If you still receive the "System Error *****" message you will want to consider having the camera serviced.

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Email: panacare@us.panasonic.com

    Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
  • There are vertical/horizontal lines in my LCD screen. What do I do?
    If you have a second battery, try it to see if you can power on the camera. If you dont have an extra battery and you're sure the battery you have is fully charged then the camera may need to be serviced.

    For repairs and exchanges:

    Ship your product to:

    Panasonic Factory Service Center
    4900 George McVay Drive
    Suite B; Door-12
    McAllen, TX 78503

    Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted.

    Panasonic is not responsible for damage that occurs in transit. All contents should be packaged for safe travel to the service center. Customer should use a reputable small package shipping company that is able to provide a package tracking number and insurance (if customer should so desire to insure their package).

    Units that are abused, damaged, infested with insects, have corrosion, etc. will be placed out-of-warranty.

    Once your unit arrives at the facility, you may contact us for status at:

    Email: panacare@us.panasonic.com

    Note: Please reference your Service Job number when contacting. You will be contacted if there is any cost you are responsible for.


    Require further assistance?

    Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.
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CONTACT INFORMATION
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