When you see a "pre-order" button next to a model, it means you can place an order for that model from PanasonicDirect -- even though it may not be in stock yet.
Shipping dates will vary, depending on the model and when we expect to receive new inventory. To find the expected availability date for any given model, just click the "pre-order" button. The anticipated shipping timeframe will be shown on the "model detail" page of the website. All ship dates, however, are approximate and are subject to change without prior notice.
We are proud to offer customers the convenience of standard ground shipping. Your shipping charges will be displayed when you enter the zip code of the address to which your item or items are being shipped.
Please note that we do not ship on weekends or holidays.
Once you receive an email from us that your order has been shipped, simply click on the link in the email to track your order, using the shipment number in the email. Note that shipping numbers are provided to PanasonicDirect by the carriers, and PanasonicDirect cannot be responsible for errors on the part of our carriers, or for the content on their websites.
Due to the size and/or weight of certain items offered for sale by PanasonicDirect, special options may be available. An explanation of these is as follows:
White Glove Delivery - A delivery agent will contact you to schedule a delivery appointment. This service includes inside delivery to the room of your choice, unpacking, plugging in (to include one cable hookup), and debris removal. Setup and installation is not part of this service.
White Glove Delivery with Setup - A delivery agent will contact you to schedule a delivery appointment. This service is available exclusively on delivery of Panasonic Massage Chairs, and includes: delivery and setup inside the house in the room of your choice, arms screwed in (two screws), remote holder screwed in (three screws), chair plugged in and verification of proper functionality, and debris removal.
Please note that due to their size and weight, any items requiring truck shipment, as well as White Glove and White Glove Delivery with Setup are not available for shipments to Alaska or Hawaii.
On new items, our coverage starts from the date of item purchase. If you purchased your item as new, some part of this period will overlap with the manufacturer's warranty that comes with your item. Most new items we cover come with a one year manufacturer's warranty
If you have a problem with a covered item while the manufacturer's warranty is still in effect, we will refer you to them so they can resolve the problem with your item. If you need assistance, we will provide any contact information we have for the manufacturer, as well as advice on how to file a claim with them. Using your manufacturer's warranty first allows you to save the value of your SquareTrade warranty for future failures.
We also cover certain issues that most manufacturers do not, such as failures caused by power surges. These issues are covered by us starting on the day your item was purchased. Also, if your item is eligible for (and you purchase) our Accidental Damage from Handling coverage, we can take claims related to this additional protection even during the manufacturer's warranty period.
We have specialized national repair depots that handle our repairs and reimbursement evaluations, and the majority of claims are shipped directly to them. We usually pay for shipping, both ways if applicable.
We don't use local repair shops for most claims, because it is easier for us to ensure quality repairs when we use a small selection of centrally-located repair facilities. It also is more cost-efficient, keeping our warranty prices low. Using these centralized depots allows us to maintain such high quality that we guarantee the work performed by any of these repair depots for 90 days!
If your item needs to be repaired and is too large to ship (for example, televisions over 37), we will find a shop local to you who will be able to handle your claim. We'll send someone to your home to take a look. Who it is will depend on the item and the type of issue.
If your item is shippable but needs specialized packaging, such as cameras, and flat screen televisions under 37", we will send you a prepaid shipping box and packing materials so that you can securely send your item to us.
If our Warranty Service Specialist determines that your item needs to be replaced, or that estimated repair costs would exceed the value of your coverage with us, you will receive a reimbursement so you can purchase a replacement item - up to the original purchase price of the item.