Privacy Policy

Transportation Guidelines for consumers returning product to Panasonic for servicing from all 50 states plus Puerto Rico.(1)

As of October 7, 2010

Lithium ion batteries or product "packed with" or "containing" lithium ion batteries

Ground Shipment - UPS, FedEx or any other ground delivery service (Not US Mail)

Each package must not contain more than 12 batteries.

Each battery must be securely packaged in a manner that prevents short-circuiting, movement or damage. If the battery is shipped connected to the equipment, the device must be equipped with an effective means to prevent accidental activation.

Air Shipments - Only via UPS (2)

Each package must not contain more than 12 batteries.

Each battery must be securely packaged in a way that prevents short-circuiting, movement or damage. If the battery is shipped connected to the equipment, the device must be equipped with an effective means to prevent accidental activation.

US Mail - Ground or Air Shipments

Each package must not contain more than 3 batteries either shipped by themselves or when "packed with" or "contained in" equipment. Each package must be marked on the address side "Package Contains Lithium-Ion Batteries (No lithium metal)". Each package must contain both a complete delivery and return address.

Each battery must be securely packaged in a manner that prevents short-circuiting, movement or damage. If the battery is shipped connected to the equipment, the device must be equipped with an effective means to prevent accidental activation.

Note:
(1) The US Department of Transportation considers shipments from Alaska, Hawaii and Puerto Rico to be domestic shipments.
(2) Consumers should not use other air courier services. Other air courier services (Example: FedEx, DHL, etc...) require special packing labeling, documentation and training requirements which consumers can not meet.

Ref: 353-10