PANASONIC COMMUNICATIONS ASSISTANT SOFTWARE OFFERS A VARIETY OF IP-ENABLED CAPABILITIES TO IMPROVE EMPLOYEE PRODUCTIVITY

 

Software Suite Enhances KX-NCP and KX-TDE Business Communications Platforms

 

Secaucus, NJ, March 11, 2010 Panasonic System Networks Company of America, a leader in business telephone systems, today announced that its acclaimed Communications Assistant productivity software is now available for the KX-TDE system platform. Previously available only for the KX-NCP platform, the package provides a variety of IP-enabled capabilities designed to improve employee productivity, including VoiceMail Assistant for managing messages on a PC and Presence functionality, which enables employees to check the availability of co-workers from their PC.

 

“Efficient communications are critical to running a successful business, whether small or large, so we’re pleased to be able to broaden the base for our outstanding Panasonic Communications Assistant software to users of the KX-TDE business communications platform,” said Bill Taylor, President of Panasonic System Networks Company of America. “This versatile application suite enables employees to communicate more effectively with one another as well as with customers to enhance customer satisfaction, increase revenue and strengthen a company’s competitive position.”

 

Panasonic offers several levels of Communications Assistant functionality to suit different needs, including:

  • CA Basic – Helps users visually control all communications from a PC.
  • CA Pro – Builds on Basic by enabling voice mail control from anywhere in the world and adds presence and chat/IM functionalities for assessing the availability of co-workers at a glance.
  • CA Supervisor – For visually managing all telephony activities.
  • VM Assistant module – Allows users to check voicemail messages from a PC, forward them via email as .wav attachments and perform a number of other functions.
  • CA Operator Console – For managing and redirecting multiple calls simultaneously with features such as drag and drop call transfer, ideal for the busy receptionist or customer service or support desk

Other key Communications Assistant features include:

  • Point and click call control
  • Instant messaging
  • Contact integration with Microsoft Outlook, CRM (TAPI) and third party databases (LDAP)
  • IP Softphone capability, which lets employees who travel or work from a remote location use their computer as an IP phone.
  • Thin Client support
  • Call History logging
  • Multi-site networking and monitoring (with server version of software)

 For more information on Panasonic’s Communications Assistant software and business communications systems, please visit www.panasonic.com/bts.

 

About Panasonic System Networks Company of America

Based in Secaucus, NJ, Panasonic System Networks Company of America is a unit of Panasonic Corporation of North America, the principal North American subsidiary of Panasonic Corporation (NYSE: PC) and the hub of Panasonic's U.S. branding, marketing, sales, service and R&D operations. Panasonic is the global leader in corded PBX/IP PBX telephony systems and offers a complete suite of office productivity solutions and home communication and networking solutions, including cordless phones, network cameras, electronic whiteboards and photo and multi-function printers that provide convenience, style and ease-of-use for consumer and business applications. For more information about Panasonic System Networks Company of America and its business solutions please visit: www.panasonic.com/psna. Additional company information for journalists is available at www.panasonic.com/pressroom.

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Editorial Contacts:

 

Martha Whiteley

 

Bob Ankosko

Panasonic

 

GLA Communications

201.348-7781

 

732.651-2385

whiteleym@us.panasonic.com

 

bob@glapr.com